Castle Group Reviews

Kudos to our new Manager at The Quarter Apartments, Ms.Reina Bravo. Reina is an extremely attentive, professional and responsive Manager. As owners, of several units we really appreciate her initiative with helping to resolve issues. We recently had a major bathroom ceiling leak, caused by a severe leak from the upstairs neighbor’s bathroom, and Ms. Bravo went out of her way, even during her off hours, to help ensure that our units ceiling was properly repaired in an organized and efficient manner. We hope she continues to be our Manager for the many years to come.

Over the past several months we have observed the great job both Matea and Shannon are doing here at Providence Lakes. We really appreciate the job they do in maintaining our community. thanks, Abraham and Margie

🌟 Five-Star Experience with Matea at Providence Lakes Homes HOA I’ve lived in Providence Lakes Homes for many years, and until now, I’ve never had a property manager from the HOA I could truly rely on. That changed with Matea. She is incredibly kind, respectful, and genuinely helpful. Whether I have questions or need support with a project on my lot, Matea responds promptly and always goes the extra mile to assist. Her dedication and professionalism have made a real difference. Thank you, Matea! Best Regards Kathleen

Matea is very good at what she does. She is one of the best property managers I work with.

I never write bad reviews but this group as an HOA is so incredibly unhelpful and it seems to be a for profit agency. Live at Taylor Morrison property. Don't know what they exactly do but when you need them for what we thought we were paying for they are like snake oil salesman.

Castle Group who oversees our Edgestone Artisan Lakes HOA has been a huge disappointment. Lack of communication, no communication and contradicting communication. They rarely respond to emails. They are all about profit and making money and could care less about the community. They continually raise our dues yet provide less and less of their promises where HOA dues are concerned. We were told when we bought that they take care of the outside of the townhomes. Well with hurricane Milton townhomes lost shingles. I find it interesting that they had to consult with legal counsel to come back and …

I would like to address my positive experiences dealing with Karina Jorrin, which go back to early last year. In all my interactions with Karina, I have found her to be professional, knowledgeable, highly responsive, personable and just plain nice. In my judgement, she is an excellent ambassador for Castle Group and a significant asset to Waterset.

Castle Group PLEASE HIRE PROPERTY MANAGERS WHO ARE GOING TO DO THEIR JOB. We have had property managers over Pine Ridge Oak Creek townhomes who could care less about the residents from Daphne to Emily no response even after numerous attempts. I don’t know who at Castle group are hiring these individuals who are simply there to collect a check. After years of dealing with Daphne I refuse to let my fees go toward poor management. Castle Group Do better at hiring your property managers, but let this serve as notice If Emily doesn’t care or feel, she has no one to answer to then The Florida Depar…

I had to pay their Attorney ovee $3,000 in attorney fees to settle to avoid foreclosure due to their own mistake of having my mailing address incorrectly. My autopay didn't go through because they keep changing either banks, or bank accounts or Management company. When your autopay doesn't go through and you are not closely following up, they don't call you. They just sue you..

Shanon is very kind and professional. Super helpful answering all my questions

As a homeowner in Providence Lakes, I just have to say how much we appreciate Matea! She is always so kind, approachable, and genuinely cares about everyone in the neighborhood. Anytime I’ve had a question or concern, she responds quickly and handles everything with such professionalism and grace. It’s so nice knowing our community is in such good hands. Thank you for all that you do, Matea! 💕

I recently overheard a male resident at Providence Lakes berating the property manager in a very rude manner. I almost stopped to remove him or have him arrested. I chose to recognize/applaud the woman he was abusing instead. Matea is a wonderful HOA property manager at Providence Lakes. She is professional, responsive, and truly cares about the community and its residents. She handles concerns promptly and communicates clearly, making everything run smoothly. Providence Lakes is lucky to have someone so dedicated and organized managing the community!

Five stars to Sai Davila at Castle Group, Casa Bahia in Tampa, for her professionalism, efficiency, and friendly demeanor. We need more like Sai.

I had a pleasant experience talking with the assistant manager for providence lakes. She was very kind and helpful. She is what customer service is all about!!

This HOA management company is completely incompetent. The staff are consistently rude, condescending, and clearly lack even basic knowledge of how to maintain a community—let alone keep a common area clean. The grounds and amenities are constantly “under repair,” yet projects drag on for months with little to no progress. Fallen trees are left sitting for months before anyone bothers to address them. Instead of focusing on the actual upkeep of the community, they seem more concerned with sending out snarky violation notices over trivial issues like mulch not being exactly two inches deep. Pri…

I had a wonderful experience and would like to give a shout out to Shannon R. who was not only polite, professional, and a pleasure to speak with, but also helped me navigate HOA rules and regulations for Providence Lakes. Knowledgeable and friendly! Thanks, Shannon, for all that you do!

Poor management of condo property. Staff ignore requests and negligent in taking care of property and resident concerns.

Worst management group I have ever encountered in all my years. Slow to respond, never follows through. The manager has been an intern with a rotating door for three years. Money is mismanaged. They don’t reply to emails. It is like I’m a prisoner in my own condo because the electronic access devices and gates are never working properly. Security is a joke as well as their office hours. Avoid this company at all costs.

Worst management company I’ve seen in ten years living in my condo. Grounds are kept up poorly. Maintenance is delayed. Management is not responsive to emails or feedback. It is entirely unclear to me where my monthly HOA fee is going.

After posting this review, I received an email from Dianne Alcala of Castle Group. And instead of addressing a single issue I listed, she tried to hide behind “delineation of responsibilities” as if the real problem here is that I don’t understand how things work. Trust me, I understand perfectly: the Castle Group’s job is to manage this property, and the result speaks for itself. This wasn’t clarification — it was an attempt to dodge accountability by pretending the residents are confused. We’re not confused. We’re fed up. None of the failures I outlined were challenged, explained, or corre…

Received prompt professional courteous and kind response to query. Issue was resolved in timely matter Felt our opinion was heard and considered even though we would've oreferred a different outcome we felt Castle did their best on our behalf Shannon was particularly helpful responsive and kind

This company has zero customer service. They don’t return calls EVER. Can’t get any information about billing. I have been trying to contact someone since July. What a joke.

9/24/25 I’m giving more than five stars for Castle Group that handles the HOA area here in Brandon especially for Shannon Roberts. She is the assistant to the assistant. She should be this CEO. 👨‍💼 She’s has a great personality. She’s really helped me through a lot of things. — She is knowledgeable in what she’s doing and has patience and I really appreciate all the people not only her but mainly her because she’s been working with me so diligently and having patience and understanding but the castle group I’ve been here in PROVIDENCE for about 20 years. I talked to them and it’s great. So be…

I reside at Inlet Shores in Tampa, where our property management team consistently fails to respond to resident inquiries or follow up on reported issues. Basic amenities, such as key fobs, are nonfunctional, and critical maintenance problems, like leaking roofs, remain unaddressed. The level of care and attention our community receives has steadily declined each month. The absence of effective leadership and a high turnover rate among management staff have exacerbated these issues. There is growing dissatisfaction among residents with this management group, unlike anything I’ve experienced in…

Castle group at Boca Royale golf and country club, Englewood, Fla 34223 has been a breath of fresh air. Prior to Castle, it was difficult to get anything resolved. Castle group led by Richard Michaud and assisting him Stacie and Jordan are so helpful. I had irrigation issues and Angel handled the job so quickly, within an hour, I was shocked! Also, while he was at my home, he saw another leak and was proactive, resolving that too. Awesomesauce! I’m so happy that we have them here as they are responsive, reliable and pleased to help. Thank you Rick and team! D~

Castle Group is a Homeowners Association who care about residents and are the epitome of open communication. A special thanks to Matea who helps our neighborhood to maintain its beauty and sense of community!

Property Manager Matea Britvar has been outstanding working with my family to get my approval done. She came by our residence and thoroughly explained everything that we need to accomplish our request; did several correspondence via email to address all questions and concerns; and finally notified us that our request was approved. Thank you very much Matea!

Matea and her team are professional and great communicators. They took care of me promptly. They are very pleasant.

Beau Monde St. Pete Dennis/Shaday I recently stayed at my grandmother‘s condo for a week. We were fortunate enough to meet the two staff members in the office. Both were very kind and helpful. I would like to take an extra moment to point out that sharday went above and beyond to answer our questions. It was so nice to have someone like that vs the previous folks. She was so incredibly sweet to my kids and was so patient with their many questions. I don’t think there was a person that walked in, who didn’t get a true heartfelt welcome from her during my time in and out and waiting for differ…

Shannon Roberts was friendly and professional helping to resolve some HOA "violations".

I live in the villas in Waterset community. We moved here because it’s gated or supposed to be. We have lived here almost 5 years and our gate has been broke as much as working. Absolutely ridiculous!! We now have a group of people coming in at night and breaking into cars. We have been paying for something that hasn’t worked since purchasing our home and frankly I’m tired of it!! Thank you!

Absolutely terrible service. If I had known how bad they were going to be, I never would have purchased my townhome with Taylor Morrison. The community is dirty, lawn care serve is terrible, they send out emails but half the people do not get them. Ask about when maintenance will be taken care of and you get the same excuse. Not sure what we are even paying for since we do not get the services they stated are included.

Lynn was very helpful! She was able to provide a copy of the document I needed in a timely manner.

Every single month since buying my condo in 2013, I have paid my full HOA dues on time. In January 2024, my ACH did not update for some reason and unfortunately I paid the 2023 amount ($391) instead of the 2024 amount ($461). When I realized this mistake, I immediately sent a check for the difference ($70). Castle Group took my money and STILL fined me $450 in late fines. That is over 6 times the amount that was initially late. I tried to resolve this with Castle Management for 5 months but I finally gave up and paid the $450 because they threatened to increase the fine even more. Castle Grou…

Quick turnaround on requests and emails answered quickly.

Karina here in our Waterset HOA was extremely helpful. She keep us in the loop, provided rapid feedback, and got our Design applications approved within days. She is an A+

Karina with Waterset HOA was a pleasure to deal with. She answered every question I had and informed me of other things I had not thought of.

We just recently moved to Waterset in Apollo Beach, Florida. My family and I wanted to get a pool built in our new home. Karina Jorrin, who works in our HOA management office (Castle Group), has been extremely hopefully making the permit process easy. She gave us some tips and is excellent at communicating with us. I hope she stays here so I can get any other permits in the future quickly and easily.

I just wanted to take a quick moment and recognize outstanding customer service. Every time I have an issue, or I need some information, Karina is the person I go to. We’re new to the Waterset community in Apollo Beach and we absolutely love where we live. Thanks Karina for all your help!

Alex was super in helping me set up my auto pay account. Painless process!