Excelsior Community Management Reviews

Hello, this is David Shaffer. I want to take a moment to thank Ken Tatka, Jennifer Robinson (Manager), Jennifer Groom, Cory Ringley, and the Excelsior Community Management Team, for their dedicated efforts in maintaining the lake at Hamlin at Lake Brandon. It looks like the lily pads are mostly gone; and I see that you're working on the cattails, thank you. I know I often reach out about issues and concerns with the lake, but I also want to take this opportunity to express my appreciation publicly on Google Review with 5⭐⭐⭐⭐⭐ for the work that's being done. I look forward to your continued car…

We bought a home in Mira lago and have been in contact with this management service a couple times and they are extremely helpful. We have spoke with Karla and Corey and they were both great.

Shout out to Jennifer and Gloisela they are assets to the company great customer service. We own Tada kitchen in the lake Brandon association.

I had a very positive experience with Excelsior Community Management. Jennifer helped me and was friendly, patient, and helpful. They were quick to respond and made the process easy. Thank you for the great service!

Allied Property Managers Llc is a condo & parcel owner located at Lake Brandon Professional Park. Ms Jennifer Groom who looks after the Park does a fantastic job. Kudos to her & her team. Highly recommend.

Soy propietario de edge water y soempre que me tenido que comunicar con la officina Gloricela siempre me ja sabido resolver todos las preguntas con amabilodad paciencia y rapides exelente servicio

It has been 15 years we have been working with Excelsior Property management, and I have to say, they are the most honest, stand-up management company we deal with. I don't think Glorisela ever sleeps, her ability to fix issues are amazing,and out of the 18 management companies we deal with, Excelsior is miles ahead

My community has been using Excelsior Community Management for over 8 years, and the experience has been nothing short of exceptional. From day one their team, has demonstrated professionalism, responsiveness, and a genuine commitment to improving our community. Jen R. has been an absolute pleasure to work with, and she truly has our best interests at heart. I can't imagine working with a different team. Thanks Jen for everything you do for us.

Sometimes we don't fully appreciate what we had until we install a new Management Company. Our Community employed Excelsior for many years. New Board in 2021 replaced them. It's been dreadful ever since. Excelsior would always answer phone or reply to email. Good communication is essential in a business relationship. Excelsior figured that out. I've asked new slate of elected officers to revisit Excelsior. Highly recommend them.

Lots of people have negative reviews when it comes to HOA and dues, but Jennifer G makes me happy to belong to Excelsior Community Management. She is a joy to talk to, knowledgeable, and gets things done. She works with you and helps you with anything you need.

I would like to give a big thank you to miss Jennifer groom she is awesome and very sweet I love her generosity throughout my HOA process thank you sooooo much

Jen R. is very knowledgeable and works hard to ensure the best interests for the community are met. She is also a pleasure to work with.

Excelsior Community Management has been managing my community for over a decade and I have been satisfied with them overseeing all aspects of the community to ensure issues are addressed within a reasonable amount of time, the community remains clean, and rules are followed. With the daily challenger they face while overseeing multiple properties, Jen R. stands out for her genuine and unwavering respect, concern and transparency in every interaction I’ve had with her. She is very knowledgeable and stays on top of governmental changes while keeping us informed of how they may impact HOA communi…

I've been living in one of the Excelsior communities for 10+ year now. I've had the pleasure of working with Jen R. on several occasions, she's done a tremendous job of navigating all the challenges that come with balancing the concerns and requests of the residents within the community.

Since becoming property owner in July, Excelsior Community Management has been very helpful and attentive to my request. Jennifer and her fellow staff answer all questions and respond within a Timely manner.

Jennifer Groom was an invaluable asset throughout our home-renting process. Her professionalism, dedication, and attention to detail played a crucial role in ensuring that my wife and I were able to move into our new home on time. What truly set Jennifer apart was her outstanding communication—she kept us informed and supported at every step. We are sincerely grateful for her efforts and are pleased to give this well-deserved five-star review.

Great HOA for the St. Charles community. I see Edgar continuously patrolling and making the community safe. He’s on it, and does a great job keeping traffic flowing and illegal activity away.

It’s really pleasant to talk with Jennifer G, she always helps and try to solve the issues efficiently! Such a professional good customer service people, respectful!

Just moved into Moss Landing from Tennessee and this is our first experience with an HOA in a gated community. I called to make sure on some of the rules and spoke with Jennifer Groom. She was incredibly helpful, answered all our questions and is getting us our additional gate key fob out tomorrow. Very kind and easy to work with.

Thank you so much for Glorisela for helping me with a violation I had with my vehicle and she was able to help me I contacted her immediately once I received the noticed and she contacted me Back within 2 business days to solve this problem Thank you !

i recently decided to move and found a house in a neighborhood that requires hoa approval... jennifer goom was on the job!!! she went above and beyond and i am grateful for her handling my app... thanks jennifer!!!

Hi I live in Cypress Creek and I have been with Excelsior for capable years. Glorisela Torres she always been kind to me. She is excellent! Always answering my questions.

Buenos días, muy complacida por las gestiones hechas por la Sra Glorisela, siempre asiste a las inquietudes de acuerdo a sus posibilidades. Muchas gracias

Belmont community is lucky to have an amazing person dealing here Glorisela, thank you for your service and dedication., You are soooo freaking amazing

I would like to say my experience with Excelsior Community Management and Glorisela have been top-notch. Glorisela's response time and communication has been excellent. I would definitely recommend.

I live in in Vista CAY and had a wonderful today with Jennifer Groom. She was so very kind and helpful in walking me through my HOA roof repair payment step by step. She was patient and walked me through the online payment step by step. I couldn't have done this without her fabulous assistance.

I’ve been renting in kings mills for over 7 years. In the beginning it wasn’t so bad, but as time went on people moved out and some new people moved in. Personally, I have never had issues with my landlord, but HOA could be better. I’ve had issues with my pool key and was told to contact HOA in which instead of giving me a new key someone in HOA gave me her key. But it was whatever I guess. But recently I was fined saying I left trash out by the compactor with no evidence on all of the trash/boxes/bags that had my name. I explained that I had 3 big boxes I had to break down to get it in the co…

Jennifer provided exceptional support while assisting me with a service request. Her professionalism and friendly demeanor made the process smooth and pleasant. Truly appreciated!

Very helpful people

Awful company, stay away from anything they manage. They will screw you any chance they get. This HOA will do their best to make life an actual living hell for anyone living in one of their properties and their guests. Will be taking them to court over BS predatory towing practices.

Jen R. and Excelsior are a pleasure to work with! They are honest, fair and knowledgeable. Best in the business!

I am so impressed with Jennifer Groom. I called this afternoon to let them know our trash compactor was overflowing with trash. I could not throw my trash out. I have never seen anything like it. In just a couple of hours it was all cleaned it. I appreciate their quick response.

Jennifer Groom is always friendly and answers my questions. She was out in the storm picking up trash and was positive doing it. She is professional and understanding in her approach to residents. She is a great asset to Excelsior- thank you Jennifer Groom!!

I live in Kingsmill wanted to give a shout out to Jennifer Groom she really cares about the residents here. **Kim Thorpe**

Excelsior is harassing me and my family forcing me to park my personal pickup truck away from my home costing me an extra $200 a month under threat they will steal my paid for in full $65,000 pickup truck and using a cohort and terrible towing company express towing to extort money from me to get my property back even after Florida law hb1203 came into effect they keep sending tow truck after tow truck every time I am home they told me they make the rules they will take whatever they want from me and fine me for their trouble

Awful HOA that seems to be at war against owners. There is not enough room here to tell you how terrible the management team is here. The only good reviews you see here are from the Realtors who are either trying to sell/rent a townhouse out. My neighbors and I have lived here for many years and I can tell you the changes that have been implemented are not for the best. Nobody picks up the phone and when they pick up they just place you on hold. The e-mail will be either ignored or replied to when they want to. The cost of HOA is high and always increasing the same as complicated rules which m…

Good luck trying to find parking. Your car will be towed for parking in your own neighborhood. And they love giving out fines for the most ridiculous things like If one of your blinds are broken you will be fined.

Didn't think anything could be worse than my last HOA but then Excelsior showed up and proved me wrong. Terrible people, terrible company, terrible lack of common sense and common decency. If your community is thinking of switching, go the the meetings and vote no on Excelsior. They are the worst of the worst.

This is the most disappointing and unprofessional community management company I have ever dealt with. They lack any common sense and they are extremely incompetent. This community has allowed my home’s roof to leak for months without ever retaining a competent roofing company to make repairs. They will hang up the phone on you if you request answers or information regarding the status of any impending actions on their behalf. They are lazy, unresponsive, and rude. Their methods are to stall and make excuses. Believe the negative reviews. This place is a sham with nothing but scammers as emplo…