FirstService Residential St. Petersburg Reviews

Lesly Candelier is by far the best HOA manager I've ever dealt with. She is extremely helpful, respectful and always responds in a timely manner.

Greg is awesome

I am extremely satisfied with the care and attention provided by Lesly Candelier at First Service. She takes a caring, personal approach to the needs of the residents. I have bnever had an HOA experience like this where the HOA Manager actually takes a vested interest in the homeowner's needs. She answers all questions thoroughly and timely. Mirabay is lucky she is here.

My late husband and I built our home in Cascades at the "very beginning", so when I say our current management team is "the best" my evaluation is based on the entire history of Cascades. I also own a property in Bradenton and our Cascades team is far above the management team at my other property. Both Jessenia Buegos and Guen Gile are efficient and effective. However, their engaging personalities are what make interacting with them a pleasure. They are friendly and obvious in their desire to respond to all Cascades residents in a helpful manner to resolve any issue.

Our HOA uses First Service and I am very happy with the service I just received specifically from Lesly, our HOA representative. We submitted an application for a project and it was rejected during the HOA meeting for small issues and we were told we had to wait a month. Lesly went ahead and got it approved for us the same day it was rejected. Such a huge relief and all thanks to her attentiveness!!

My husband and I have lived in Cascades of Sarasota for four years, and we could not be happier with FirstService Residential as our property management company. Jessenia Burgos and her assistant, Guen Gile, are two of the friendliest, most positive, and most efficient leaders we could ask for, and they always go above and beyond the call of duty. Their communication, both scheduled and unscheduled, is outstanding. We receive a weekly News and Events email every Tuesday and a Community Update email every Saturday. When something out of the ordinary (such as a gate or irrigation malfunction) oc…

I live in The Cascades in Sarasota FL. Jessina Burgos is our Property Manager and Gwen Giles is the Assistance Property Manager from First Service Residential. Both of these women are professional at all times, very diversified, and knowledgeable in all fields. They are faced daily with the challenges of managing a 55 plus community, and they handle everyone with kindness and grace. They work well with vendors and are excellent communicators. They are a pleasure to work with.

I have lived at Cascades of Sarasota for over 18 years, and First Service is by far the best management company we have ever had. What makes this company the best are their employees. Our current management team on site is terrific. Both Jess Burgos and Guen Gile make a terrific team and have gone out of their way to improve this community. Both are active, efficient, and caring and they really make you feel that you are important, and they want the community to be a showcase. They have improved communication with timely updates that involve community affairs. They are tenacious in findi…

I am in the Enclave at Richmond Place in New Tampa. Over the past 5+ years, this condo community has transitioned from average to outstanding. Thanks to Don Egnor’s leadership. He is hands down the best in the property management business. Five stars.

1-star because it’s required to have “something” BUT they get negative 1000%. These are by far the worse of any lot of people in this organization and should not be managing properties. In the past they would issue unfounded and unwarranted violations to my property. When I questioned their source and showed proof the violations had nothing to do with my property they continued issuing violations. I found out it was from the neighbors who I believe were targeting my property since it was a rental and were notifying the HOA who didn’t do ANY fact checking. This isn’t the only issue with them…

I have now called 3 times asking for help with charges on my quarterly HOA account at Two Rivers. Every single time I had to walk them through my issue and they were absolutely useless, besides saying someone will call me back. The Portal is poor, too, I cannot find any statements and no explanation for a lot of transactions showing, credits being added, then reversed. No accountability, no transparency, no knowledge. The 1 star I am giving is for their politeness. In 2 days I have to call again and already know the drill, I will repeat myself for the 4th time and "someone will call me within…

We just moved into MiraBay and so far we have had a wonderful interaction with our HOA! Lesly was super helpful and directed me through the process since this was my first time! I am very thankful for her! We got our approval super quick! Nothing but great things to say about our HOA!!

I was at “The Pinnacle” in Tampa and came across a delightful, well groomed, and considerate young man named Joshua Donatju. You can tell when someone really loves their job. Joshua showed excellent customer service and was very informative. He represented your company well. I hope I spelled his name correctly. God Bless!

Renee White @ Bayfront Towers went above and beyond to make sure my move from one condo to another in my same building went smoothly. Thank you for your super service ! Renee White!@

JESS AND GUEN at Cascades office are both a pure delight to deal with.

Very supportive and timely.

Katie is Awesome. She is always quick to respond to any emails or concerns we may have. I think she is a great asset to this community.

We just moved to the Stagecoach community recently and have been working with Katie Wright to get established with the HOA. She has truly been a breath of fresh air for us. She is very responsive and goes above and beyond to get answers and fidelity. We are very excited to be in a HOA, knowing that she is supporting and assisting us to meet our needs. Though our time in this community is still fresh, we have nothing but optimism and a high outlook for the community, the HOA, and the people that support the homeowners at Stagecoach Village.

We have been working with Lesly Candelier at Mirabay on getting our architecture improvement project approved, She has been a great project manager and very informative on the guidelines. Lesly is very responsive with all of our community questions and is always looking for ways to improve our community and make it an enjoyable place to live.

I am fairly new to HOA communities. Our HOA Manager in our community Lesly Candelier at First Service Mirabay heard my concerns (elections for board members), first by email, then she followed up by email and called me. Lesly recognized it was important enough to discuss the issues with me over a call so I could fully understand the process. In my opinion, this kind of response is exceptional. I truly appreciate her kindness, responsiveness, and willingness to assist me in this matter.

Lesly is our HOA manager and I have had the pleasure of working with her on a MARC architectural item for MiraBay HOA. She is not only very professional but I found her to be extremely kind and super pleasant to work with. I have lived in many HOA neighborhoods in many states and I can say my experience with her was a rarity in that industry! She is just very pleasant and kind above it all!! She requested items needed and expedited things for review quickly! I find her to be a true professional but also just super pleasant to work with! We are super happy with her and feel very blessed to …

Very grateful to have such a wonderful and professional Managment team at our Tampa Condo. Jordan and Chad have been very responsive and helpful in all of my interactions with them. Jordan has gone above and beyond on so many occasions. He inherited a mess and has not only been instrumental in getting the property back on track but has handled some uncomfortable transitions with the board and owners with professionalism and resilience I look forward to the positive changes he is overseeing

My husband and I would like to express your gratitude about our manager Katie Wright. We've had the pleasure of getting to know her very well, she's the type of manager that cares about our community. Very friendly she aware of what's going on in the community at all times. We pray that she stay longer than Michael and Rhonda they were both good as well. It's hard to find a manager that puts in the work to keep the community beautiful and friendly towards everyone. We pray that Katie will stay with us for some years to come. Thank you for your time. Mr Randal and Cheryl McCrea

Lesly is fantastic! She is super helpful, friendly and truly wants to help people.

Thank you, Lesly Candelier for your professionalism and genuine care. You were able to help us come to a resolution for all parties involved in an HOA issue. I left our HOA meeting with appreciation for you and all of your efforts. Thank you, Lesly!

I live on the property in Hyde Park Village, Tampa, and Jordan and the team onsite are great. Very responsive, easy to talk to, and great community support. Couldn't recommend them more!

We recently purchased a condo at a First Service Residential managed community. We have been renovating a 30 year old condo - so a few challenges of course with aging infrastructure. Jordan Jimerson - the Community Manager has been great helping us with all of our questions and requests to help us with the renovations. Additionally, Jordan is super professional and is always available when we reach out to him. We also have appreciated Chad - who also works on the property helping us with all the details as a new homeowner. Thank you Jordan and Chad for your kindness and help over the last few …

You guys need to seriously inforce rules in Two Rivers/ Archer / Zephryhills. People parking on streets. Garbage/ Recycle cans left in front of the garage. Current residents don't really care about the neighborhood. They just do want they want. Obviously, they don't read the HOA docs and need reminding. I am embarrsed to have visitors because of residents not doing what they are supposed to be doing and helpling our neighborhood look the best. I moved into the community because of rules. This helps for resale values and make our community beautiful.

I had the privilege of working with Lesly Candelier at FirstService Residential as a new resident of the MiraBay community. She was so incredibly helpful in helping me get setup in the portal, in answering all of my questions and in helping me understand all the ins-and-outs of dealing with an HOA. She was incredibly responsive to email - almost unheard of these days! She was friendly, welcoming and professional. I'm very satisfied with my experience with FirstService Residential.

My husband and I are very pleased with our property manager, Jess, and our assistant property manager, Guen. They always respond to our concerns and do their best to find a solution that satisfies our needs. Jess and Guen serve our community at all hours any day of the week. Thank you.

Heather Pitt does a great job at Regency in Waterset. Requests are processed both promptly and successfully. She definitely wants the best for the homeowners and community.

We have been in Cascades since 2008. We have known many employees from the various management companies. Jess is extremely professional, helpful, compassionate and always responds to our requests or concerns in a timely fashion. She is performing her responsibilities at the highest level! Thank you Jess for all you do!!

Very impressed with Lesly Candelier, MiraBay’s CAM. She has done a tremendous job getting our community looking amazing. Her professionalism is outstanding and her service to the community is invaluable. Thank you Lesly for all you do for our community!

I am a long time resident at the Cascades in Sarasota. Our property manager, Jessenia Burgos and assistant manager, Guen Gile have been doing a wonderful job. They are both attentive to requests and have been diligent in getting them resolved. Communication is excellent with weekly updates and emails detailing all the events and news in the community. I applaud their joint efforts to keep the office run efficiently and with professionalism. 5 Stars!!!

We have had a great experience with our new property manager Katie Wright. She has been very helpful and forthright when we have questions and quickly communicates and provides the information you need!!

I’ve spoken with Katie Wright several times, and she has always been professional, friendly, and easy to talk to. She makes you feel comfortable and really takes the time to listen and help. She recently assisted with our fence issue. I appreciate her kindness and communication. She’s a great representative for the company.

Very nice Employee helpful n very patient and very knowledgeable. Pls don’t let him go . Very very helpful. Thank you. Also Matthew Richard’s he’s a hard worker. Handle the cleaning g of the property very very well. Thank you for people like them.

I live in Harbour Isle and wanted to take a minute to acknowledge Jon Miller, our landscape company, and irrigation team. The three together have had such a positive effect on the beauty of this community over the past year. I have lived here for 8 years and I feel we now have a professional team that works together.

Response to firstservice's reply - communications with you folks is an utter night. mare. there is literally no one I can talk to. I can call and have your automated system hang up on me (time and time again), possibly leave a message (that never gets returned) or even worse yet, try the online chat bot with your 'hoda' helper. miserable. you all excel at making simple communication impossible. firstserv took over as property manager for our Tampa townhome development. Most of these property managers are not great, these guys take the cake. Impossible to get a hold of anyone, best luck you'l…

Kim is always available to answer any questions I have without ever making me feel like it's a bother. She has been a great asset to our building.

First service residential has been our property management company for several years. They do a great job and our property manager, Kim Gilmore is the best one we’ve ever had.

It always a horrible experience dealing with the property management. They act like they are doing me a favor every time I have to deal with them.

Firstservice staff has always been very professional and helpful. They are a big reason that the 101 is a great place to live.

The 101 has The Best staff! Our manager, Cassie, goes above & beyond to insure everyone's happiness & safety. She's extremely knowledgeable & experienced & takes care of everything with ease & professionalism. Our front desk people Shannon, Marles, & Russel are a pleasure to have as our greeters & communicators and are both helpful & hospitable to both residents & visitors. Steve & Randy do a terrific job keeping our building safe, running well and looking good. I feel so lucky to have such a great team here!

The concierge staff is outstanding. Shannon knows everything that’s going on in the building and is waiting to help any resident with any request. Marles is the first to greet you with a warm smile and a question for how she can be of service. Russell is a very friendly, calm professional who knows how to help without asking. We are very lucky to have this trio and we hope they all stay for the long-term. Steve and Val Templeton

We love the 101! All of the staff are so friendly, kind and helpful!! Exceptional customer service always!!

We have always been impressed with the quality of service, professionalism, and friendliness of the staff provided. Marles has been a ray of sunshine and great addition to the team. She provides a level of hospitality unmatched in the past. Five stars all the way!

Steve, Cassie, Shannon, and all of the staff at the 101 Condo in downtown Sarasota always go above and beyond and are amazing! They are pleasure to work with and make our building community really feel like home and keep it in tiptop shape in the most professional way. Thank you all!

The staff at the 101 are excellent. Hats of to Cassie Galanopoukos, our community manager, and Shannon Ramirez, our weekday concierge. They are always available and helpful and truly know their jobs. They are professional and friendly and make it a pleasure to live here.

I am a resident at the 101 Condominium in Sarasota. I am extremely pleased with the service I receive from the staff at First Service Residential. The staff is very dedicated and works diligently every day to ensure that the building runs smoothly. Our property manager, Cassie Galanopoulos is very knowledgeable and she always conducts herself in a professional manner. She handles her responsibilities effortlessly and manages the building in a proactive way. Our lead concierge, Shannon Ramirez greets everyone with a smile! She is able to multitask and handle the very busy activity that occurs…

Steve Werner and Shannon Ramirez at the 101 condo in Sarasota are amazing. So helpful! Always smiling. There to help with everything!!

Jessenia Burgos is a relatively new manager in the Cascades at Sarasota and works diligently to handle the multitude of issues that our community encounters. She and her Assistant Manager Guen Gile interact with the residents respectfully and follow up with them to ensure that issues are resolved. We find them both a pleasure to deal with.

Be super careful these idiots delete your credit card on file and send you an attorney letter with $400 extra attorney fees. They don’t even comply with Florida law informing you about the outstanding balance. They have deleted the same card twice over the period of three years and the card has a really high credit line never exceeding 10% utilization.

Tuscany at Innisbrook Condominium Management Associate Gail Gendrau ,good personality,high skills, fast responding ,problem solving,very friendly and she's returning your calls.

I was a resident in a complex managed by Anthony Adduci. I found him to be very conscientious and professional. His assistance in providing information was invaluable during the sale of my condo. He was always quick to respond to requests and extremely patient, clear and helpful.

Parkcrest Apartment's, not only after the first Hurricane the cleaning and attention to detail was conducted by the personnel, but also by the management. Also, after the second one, they kept their attention to detail, to water damaged and repairs to storm outside damages. I'm leaving soon to be with my family. However, I'm proud to said, that the people working at this Condo, they are one of the best on my past eleven years. To impress this old Sergeant Major, requires a lot of attention to detail and they have done it. Sincere, Ret SGM Rafael Caraballo, APT 425, 700 S Harbour Island…

My name is Richard Kelly I am a new resident at Enclave apartment #137. I just had to brag about Don Egnor. Me and my wife felt at home as soon as we walked in the office and met Don. He was very professional, and this company should be happy to have someone like him . Don was patient with us and went above and beyond to make sure we had everything we needed. Don Egnor customer service is top notch. Thank you Don we appreciate you!!!!

A big THANK YOU to Anthony A. at The Landings of Tampa. We needed to reserve the clubhouse for an event on very short notice. Anthony made the process simple and was super attentive to all our needs. The event went on without incident and the guests were all very happy with how things turned out. Many thanks again for your help in putting this together!

As a new resident at The Enclave at Richmond Place I'd like to take a minute and thank Don Egnor for his assistance in getting me acclimated to my new surroundings - even before I arrived. Don takes his role as Community Association Manager very seriously. My transition has been smooth and Don leaves no question unanswered. My interactions with Don have been informative and downright hilarious at times. I so appreciate a person with a good sense of humor.

Customer service and resident/rep experience is a huge part of property management and my last several interactions - whether on the phone or face to face - have been extremely disappointing and negative.

The One is an awesome place to live and in large part to the great staff under the leadership of Chris. One of my favorites is Joel who is new and off to a great start working in multiple areas. First Class!

This review is long overdue. I absolutely love this community but what makes a place feel more like home are the staff running the property. I’ve never felt such relief like I do living here knowing that the people in the community who work here genuinely care. I have to thank Don Egnor for everything he’s helped us with when we first moved in and continues to do so with such grace and compassion. I think he does an amazing job running the property and I hope that this new year blesses him with everything he deserves!

John, Don, and Zach were tones of help and are always willing to do whatever it takes to help you out.

I own an apartment at Tuscano at Suncoast Crossing. I give a special recognition to Quinty Suarez, our Community Association Manager. She is profesional, kind, and very knowledgeable. We had a situation in our apartment and her response and assistance was immediate. Thank you Quinty for anexceptional work!!!