Harbeck Hospitality Reviews

I am the owner of a property in the Fronterra community in Naples, FL, and my experience with Harbeck Hospitality has been very disappointing. Every time I need an explanation or assistance, it is extremely difficult to get in touch with anyone. Communication is slow, inconsistent, and often nonexistent. As a homeowner, I expect timely support and clear guidance, but instead I’m left waiting for answers that never come. This has been an ongoing issue and has caused a lot of unnecessary frustration. I hope the company seriously improves its customer service, because right now, I cannot recomm…

I live at the Regatta and Harbeck has been the worst management company we’ve ever had by far. They are charging a $250 lease fee PER OCCUPANT when you want to rent out your unit. That you own, not them. The owner and manager feel they can contact our association attorney anytime they want. This has caused our legal expenses to double this year! They should be using THEIR own attorney for THEIR management questions. Not OUR attorney on our dime!!! Definitely wouldn’t recommend.

I just moved into a place managed by this company. When it came time to pay my HOA fees, which for some reason increased by $150 in one month which seems a bit much. That isn’t even the reason for why I tried to get a hold of anyone. I called was forwarded to someone who was supposed to be able to answer my questions about how to get my payment set up and explain some things about my account. I left a message because they didn’t answer the phone. They never called back. To this day. Then when there was an issue with my payment they never reached out to let me know. They just tacked on a fee fo…

By far the worst management company I have ever had to work with. I have to call them about 100 times to I can pay my bill. They never pick up their phone. I have to chase them down and they don’t even understand how to do their job. Awful awful awful. If possible, stay away.

Only replies I receive from the office in my community is “Received”. They never reply back with actual answers. They do not advise the board members to have monthly meetings. They stopped all updates because residents would reply back with too many questions. Not great service!!! There are many resident violations in that are not corrected. They get upset if you send too many emails, however, you have to get mean in your emails to actually get a reply. I think they forgot who their paychecks come from, honestly.

I live at Waterside North in Coquina Key and have to say Jena Gershon has been amazingly helpful with any questions and issues I’ve ever had. Hope she stays here for a long time! Thanks Jena!!

I had a terrible experience with Harbeck Hospitality. Awful communication, bad company.

Never have I lived in such a dump of a condo in Clearwater until this management company took over. ZERO STARS AND DIAL A LAWYER SHOULD BE AN OPTION. What a mistake the BOD made with this one (not the first mistake, but certainly the worst). We have no pet policy being enforced anymore. We have no contactor rules being enforced so my neighbors now can cut tiles on their balcony and blow soot and dust over to me all day. We have fire code violations with contractors and residents leaving all kinds of crap in hallways, many times overnight. Building maintenance has fallen into despair, rats …

I have a high regard for Amazing Customer Service, and coming from over 25 years of working for the airline industry, I can spot a person that has Awesome Professional Customer Care attributes, and that is what I experienced today in Speaking with “Spiro”!! He was Kind, a fantastic listener, and knew exactly what I needed!! In seconds he had my request sent to my email!! Woo-Hoo!! Well Done You!! Thank you Harbeck for investing in Professionals like Spiro!! 👏🏼🌈🎉

Spiro has a professional demeanor and is polite in most interactions, which helps keep discussions respectful even when there are disagreements.

We just got a new CAM, Maria Rodeiro. She is knowledgeable, communicates with the community, professional and has already shown she is an asset to our community. I look forward to her bringing our community back to the standard it deserves. Welcome to Townhomes at Kensington Mimi! 😊

I'm very pleased with this company. Things look good. Things getting done and they always respond to my questions very nicely. Spiro has been fantastic as well as the other staff. I appreciate all of them..thanks!

The building has gone through 3 days of no hot water or A/C. Because of several pipes bursting multiple days. Then they all of a sudden find a leak from pipes that shouldn't leak? Where was the oversight?

Harbeck Hospitality has been a pleasure to deal with. They respond quickly to any of my inquiries. Tammey is very knowledgeable and very professional.