Highland Community Management Reviews

I manage properties for Hamilton Realty Homes LLC in Calabay Park at Tower Lake, our contact person with Highland Community Management is Jennifer Conklin. She is the most efficient CAM professional I work with. I manage 72 properties scattered in Polk, Osceola and Lake counties . Jennifer by far is the fastest to respond, offer assistance and provide solutions. My experience with other HOAs is not always so pleasant or helpful but Jennifer is a leading example of how HOAs should handle requests from homeowners who are paying for a expensive service. Thank you Jennifer for all your help over…

Highland Community Management is a great company. I am a board president and have been working with them for several years. They have gone above and beyond with all issues we have had in our community.

They have the absolute worst customer service towards homeowners that I have ever seen. Extremely unprofessional. Barbara is the worst. We paid our hoa dues late because I ran out of checks and I couldn't find how to get an online account with the hoa company. We received a notice in the mail, complete with a red "PAST DUE" stamp almost coveting my name with the sole purpose of trying to embarrass us. We paid the late fee and told them that was very tacky and unprofessional to send something like that. They received our check and posted it with the wrong amount to our account. The bank …

I’ve always had excellent communication and interactions with Highland Homes Community Management. Jennifer is always prompt with a response. Very professional, as well.

Kaitlyn was the best. Greatly appreciate her professionalism, kindness and true sincerity.

Working with HCM, on several projects..I have to say, everything went smoothly....From applications to communication and approval...I appreciate the response to details and finalization.....Thank you for working with the community on improvements..🙏✌️

Excellent! I am thrilled with the service provided by Highland Community Management. I would like to thank all of the staff by name (unfortunately don't have their names) as they have been TERRIFIC every time I have a request or question. They always have been very polite, courteous and helpful, answering my questions or concerns timely. Thanks again HCM. I am a customer for life thanks to you! I very much recommend HCM to manage the Community.

Barbara the applications coordinator was incredibly helpful and quick to respond. She guided me through the whole process making it super smooth and easy. Thank you very much for your help.

Highlands Community Management made the ARC approval process incredibly smooth and easy. The staff is friendly, responsive, and very helpful every step of the way. The process is clearly explained, and having everything accessible online made submitting and retrieving documents simple and convenient. Once I provided all requested information, my approval came through quickly. Overall, a great experience and very well managed.

Since moving into a Highland Homes community this past year I’ve reached out for approval on a couple big projects and they have always been very timely and helpful with their responses. I have not encountered any delays with my projects since working with them. I truly appreciate the fact that they understand that timing matters and they work with you to make it happen. Kudos to the application team.

Very kind people fast response! Work with you ! Thank you !

Horrible company. All they do is send you late notices and attorney letter but don't do anything for the community even if they promise you they will. We pay all this hoa $ for nothing. They can't even fix our pool.

The community manager in my neighborhood is extremely unprofessional and rude. She is condescending and has an excuse for everything not being done.

The worst company I have ever had to deal with. They are super fast when it comes to collecting payments, but when it comes to helping residents, they are ghosts. You can call every hour and they only answer on a recording, you can leave a message or send messages by email, and they never respond. Now, they charge you $25 for each request for alterations that you send them, but they never send the response of approval or denial. En respuesta a su contestacion, exactamente lo que me indica de enviar un correo, fue lo que hice. De hecho, envié 3 correos electrónicos y todavía hoy, 1 semana desp…

These are some of the most disgusting people I have ever dealt with. They take zero accountability for their actions. Selective enforcement is embedded within this company. Why would you guys send a violation letter when im in the yard doing work moving stuff around and you looked right at me when you drove by not to mention they way they crop the pic to cover up the fact i was outside at the time. Sharon harding sole purpose is to violate home owners her words not mine when you call they don't answer. I get violation letters for the simplest of things meanwhile other homeowners are free to do…

And don't know what happens here but they never answer the phone 🙄.

Everyone at HCM has treated me well. Jennifer Conklin is friendly, easy to work with, knowledgeable, and provides immediate responses to my questions and requests.

Horrible service, no one answers, Manager is horrible, every other month they have a new security company at my location, they never do the services they suppose to be providing. The office is about an 1hr from our location which makes it hard to even go in person.