HomeRiver Group Tampa Property Management Reviews

Genesis did an amazing job managing the make-ready for one of my properties. The previous tenants had completely destroyed the house, and it needed a lot of work to get it back into rentable condition. She handled the whole process extremely well and somehow got it rent-ready while staying on a really strict budget. I have worked with a lot of property managers and companies across my properties, and Genesis stood out by far. I have never seen someone go this far above and beyond. She found ways to stretch the budget, get more done than I expected, and turn a bad situation into a property I w…

Our experience with HomeRiver Group over approximately one year was very disappointing. Throughout the entire time, there were no property inspections conducted to ensure that the tenants were properly maintaining the home. Communication was also a consistent issue. Emails often went unanswered for several days, and phone calls were rarely picked up, requiring us to leave messages without timely follow-up. The most concerning situation occurred after the tenants vacated the property at the end of January. We spent several months repeatedly requesting the security deposit and insurance covera…

Genesis Rivero has done a great job in managing my townhouse rental in Temple Terrace. She has kept me informed on the tenant's actions at the property in enforcing the lease requirements according to the services promised this includes collection of the rent payment, supervision of the condo's maintenance issues, and enforcing the legal guidelines in the administration of the lease and I recommend Genesis Rivero to manage the rental lease for any future investor. Written from L. Napoleon (property owner)

Melissia Ruiz is a great property manager. She found reliable tenants for our home quickly and handled everything professionally. She always answered my questions promptly and made sure every detail was taken care of. I felt confident knowing our property was in good hands. Highly recommend her services!

Excelente atención y profesionalismo. La manager Genesis Rivero siempre responde con rapidez y ofrece soluciones claras y efectivas. Su compromiso con inquilinos y propietarios hace que cada proceso sea más fácil y confiable. Muy agradecida por su dedicación.

Genesis Rivero is really good at what she does. She’s very responsive and answers all questions in a timely manner and resolves any type of issues as well!!

I'm super happy with my service, Genesis Rivero is the best manager I've ever had.

Thank God for these guys managing my properties and Genesis Rivero for overseeing everything. Best property manager I've ever worked with.

⭐️⭐️⭐️⭐️⭐️ Genesis Rivero is an outstanding property manager—professional, responsive, and truly cares about both owners and tenants. She makes the entire process smooth and stress-free, always going above and beyond. Highly recommend!

Genesis is a marvelous property manager professional knows her field. I will refer her to other friends and family. Thank you for a great job.

Happy to be working with these guys, my properties are in great hands. Thank you Genesis Rivero for all your hard work.

La experiencia con la manager Génesis Rivero ha sido excelente. Demuestra un alto nivel de profesionalismo, atención personalizada y rapidez en la gestión de cualquier solicitud. Su dedicación genera confianza y tranquilidad. Muy recomendable su trabajo.

Grace did a great job and was very helpful with my move out details and instructions. Thanks

Very professional and kind. A company that I have been working with for the past 13 years, and they've always shown the utmost respect and concern. Always making sure that I as a tenant was happy with whatever needed to be done and making sure that everything was done in a timely manner. I love the management.

Melanio was so helpful during a phone call I had today. Very sweet person who is patient and willing to help guide you through whatever it is you need help with.

5 stars for leasing agent Stacy McClain. She was incredibly helpful and went above and beyond to assist with working through some issues I had with move-in. 3 stars overall just due to some communication breakdown with the company/other staff and repairs not being checked/completed before move in.

Stacy Was awesome As our leasing agent. She was very knowledgeable and friendly. Made great suggestions which lead to our property being rented in no time. Highly recommend her!

My experience with this company has been nothing but great. They have been quick to respond to all of my needs and resolve all the issues . They have a great team of people that work for them and great vendors to Common service problems. My experience has been 100% great.

Luis responded quickly, made repairs and explained everything I needed to know to use the irrigation system correctly.

Great work & timely service we definitely recommmend any & every company to hire from their company. 100% satisfied

Job Well Done. They got a tenant is less than 10 days. Stacy and her team were highly responsive, professional and courteous.

I have been renting my home with Home River Group now for about a year and I couldn't be more disappointed. This company has probably the WORST communication I have ever dealt with with a property management company. The lack of urgency in emergency situations is astronomical. I can't began to tell you how many times I have had to call the "resident coordinators" to discuss a problem I was having with my lease or other issues that we're left ignored, unresolved, and had no sense of urgency. Whenever I requested to speak to my actual property manager I was told they can't provide names, phone n…

Stacy was my agent and she did a great job leasing my home. The whole operation was quick and painless.

I have now been with this property management company for three leases and I truly don’t have any complaints. There is always somebody I am able to be in contact with regarding any matter I have, whether I need to use the portal or I need to call them directly. They are easy to work with, and it is nice to actually be dealing with people and not just a computer if we were to ever move from our current unit, we would love to still work with this property management again.

Very poor experience with this property management company. I have had an open HVAC maintenance ticket for nearly 4 months with no real resolution. They are supposed to replace the air filter monthly, but I have not received one in 3 months. When I called, I was told they no longer have our filter size. I have also been overcharged for rent and have repeatedly received emails asking if the HVAC/filter issue has been resolved, even though I have already responded multiple times that it has not. The customer service has been frustrating, with no clear point of escalation when issues are not bein…

Genesis is the best! Gets things done quick! New AC works like a dream, the whole process of replacing the old and installing the new was painless. Hired contractors did a great job

Stacy was very professional, on the ball, and helped me turn over my property quickly and smoothly. I felt like she gave me great guidance throughout the process, and I truly value her knowledge and experience. She was an absolute pleasure to work with from start to finish. I highly recommend both Stacy and HomeRiver Group. Thanks again, Stacy!

Melanio was very nice and helpful, she stayed on the phone till everything was resolved.

Stacy from Home River Group was great. I had a lot of questions moving in from out of state and she answered everyone of them. So far it has been a good experience.

HomeRiver Group Tampa Property Management was exceptional. The quality of care and the communication through out the entire process was seamless. Moving is a hassle no matter what and they made the experience a better. If you are looking for exceptional service and quality results these people are top notch! I would also like to say that Stacy M my leasing agent was spectacular and worked with me each and every step of the way. She was professional and compassionate with my needs!

Property manager G.Rivero is Awesome!

Fast , courteous and reliable service

Stacy helped me greatly. I had never rented a property before and she helped me with every step along the way even the dumb little questions that I had. She took care of me as if I was her own mother. I really appreciate her hard work and quick response to all my needs thank you Stacy.

Completely satisfied with the services of Mrs. Stacy, she was very kind and very attentive to my concerns and needs. I highly recommend her excellent service from Mrs. Stacy.

Genesis is super nice !

No maintenance follow up!!

Very good service pool, nice staff

Very professional and Very nice 👍

Stacy was amazing, quick responses and made every effort to make it work for myself and my family. The only reason we were not able to lease the unit from her was an issue with HOA, not Stacy herself. Stacy did her job and more. Her dedication and time spent to get us answers was a relief after dealing with not so professional agents before her. Hope to do business with her in the future again

Maurice was very knowledgeable on the property & very helpful.

Nelson was very helpful and kind, he didn't make us seem like a bother and answered all our questions, quick response and very effective

Stacy is amazing to work with! She is very attentive and listens to your needs I highly recommend her!

Patricia Gomez does a great job for us.

Great service and fast response time.

Stacy was very helpful from beginning to end of assisting me with how to go about leasing process. She was there evry step of the way answering any questions i had and reassuring. Thanks to her , paper work and other moving hassles were done by very smoothly.

AC Technician came within the hours he said he was coming and completed the task in a timely manner.

Thank you for being so informative and responsive, Stacy!!!

My review from two days ago has yet to show up. Melissia our property manager has been slow and unresponsive since we moved in a year ago. Biggest problem is massive overrun of rats inside our home. Our first problem was a slow draining kitchen sink. It took months to have a plumber out to snake it which only took about 15 minutes. Since October, over 50 days we have been overrun with large rats. She has gotten estimates from thre companies to repair all the huge openings in the crawl space. They chewed through the floor and enter kitchen nightly. The fireplace often has five at a time coming …

Thank you so much Melanio for your help. You were able to resolve the issues I was having to pay our rent and made the process easier for me. Thank you again!!

Stacy McClain was very responsive, informative, impressive, and a pleasure to work with! Thank you, Stacy!

Genesis was very nice and polite made my moving out process easy communicating with me when I messaged her .Thank u keep up the good job

Stacy McClain was very helpful and informative

Stacy McClain was the best. She answered all the questions I had. Thanks so much!

Thanks Stacy for doing a great job quickly releasing our property. We really appreciate your efforts, especially that you had a plan B in place when the first offer fell though.

I had the opportunity to work with this team and I am truly pleased, especially with Genesis. She is exceptionally professional, always available, and incredibly knowledgeable in what she does. Her guidance is clear, dependable, and delivered with genuine care. Working with her has been an outstanding experience, and I highly recommend her to anyone looking for someone they can trust and rely on.

Stacy!!! Was very help and responded very quickly when we had any questions regarding with the whole process of getting approved for our home. Stacy was very kind and helpful. I had a great experience.

Genesis has been nice to work with, thank you for your help

Our agent Stacy was very responsive, helpful, and guided us through the process as a first time renter. Highly recommend her assistance

After our lease ended, Home River was supposed to have their people clean the townhome. However, when I inspected the cleaning it was terrible. There was dirt and cockroaches on the floor, the stove was greasy inside and out and there was mold in one of the bathroom showers among many other issues. I took detailed video and sent it to Home River and asked them to come out so they could see it personally. They refused, saying that it was clean. I told them it was not and I had to pay another cleaning company $500 to come and do the job correctly.

The move in process was great but after that I have not been impressed with either the management or the attention to things that need to be done. Will reevaluate as things are done.

The whole move in process was great I had very good communication with the leasing agent Stacy she always answered my questions right away and assisted me with anything I needed

The customer service that Queen holds is excellent! She was able to answer all my questions. She's smart, and very charismatic 😊Thank you so much, Home River Group, and thank you very much, Queen! PLEASE never change, you're awesome!!!

Great communications with Tammy Thompson and Nelson Virgo, and the online application system and lease signing system and payment system all worked well.

The agent， Maurice Thomas，provided a quick and efficient service!

Abigail did a great job with my move in.

It has been a pleasure signing a lease with Home River Group. Stacy and Matthew have been great. They are very responsive and helpful with all the questions I have.

Maurice Thomas is very kind and professional. Great at his profession.

Queen was really great and very helpful

Gelo was very great and give great service

My experience with genesis has been good, as a tenant she is very easy to talk to and try’s to address all of my concerns

Stacy was an absolute Angel thank you so much for being so responsive, supportive and understanding during this whole process. Stacy went above and beyond even answering questions after hours. Couldn’t be happier with my experience and interaction with Stacy!

Just as I was getting a little frustrated with reaching someone and all of the AI text, I received a call from Stacy and it has been all smooth sailing since then. She exemplifies what good customer service should be. Communicates well, is very articulate and knows her job very well.

Really great and friendly Property Management team. Addressed maintenance issues very fast and had someone out the next day. Thank you.

Genesis Rivero, thank you for the information and the assistance you provided for the house, especially fixing my windows and plumbing situations.

Génesis Rivero thank you for the information

Genesis is my property manager and she is super nice 😊

Great customer service. Quick on responding and getting things done. Definitely great experience. Genesis Rivero thank you for all you do.

Genesis is my property manager and I love working with her very strong minded and intelligent

Ren was very efficient and polite

Stacy was a big help and she made it an easier time for me to be able to do the lease and application

Thank you Stacy for all your help and guidance placing the new tenants in my rental!

Stacey has been extremely helpful and professional throughout our application process!

RUN! Do not rent through this company! If I could give 0 stars I would. I am 30 days from my lease ending and still haven’t received a renewal offer. I’ve called and emailed and customer service just continues to say they are working on it. Worst custom service and can never understand what they are saying. Also maintenance doesn’t ever get taken care of in a timely manner.

Genesis Rivero does amazing work and has great customer service I highly recommend her to anyone in need of her services very reliable and easy to communicate with

Genesis Rivero is amazing at what she does! She’s very informative and makes me feel secure knowing everything is under control. Highly recommend her—thank you, Gen!

Genesis rivers es super nice

Genesis is a great Property Manager and cares about her Tenants and her job thank you for your hard work!

Génesis Rivero es mi propietaria y siempre es súper amable y habla español!!!

Amazing service from Stacy Jordan, extremely helpful through the whole process and very accommodating!!

After moving into a new home recently, we had some siding damage from a recent storm. They had someone out to fix it within a couple of days of us reporting the damage.

I have lived in this rental for going on 6 years and just signed another 2 year lease and I’m beyond excited. Brigette at home river is not only attentive but she’s always available! She’s insanely responsive and just all around great at what she does! I personally love this company!