Inframark Community Management West Florida Reviews

No pool for months. When it is open, they hire an abrasive security guard who stairs uncomfortably at the young girls.

HOA claims to "Fees may cover management, pool access, ground maintenance, trash, water, maintenance structure, and pest control." I currently live in Tampa under one of these properties that this company handles and this is the reality of the situation in the 2 years that I have lived here: - The pool has been closed for over 3 years. Something that should bring this community together is currently holding trash and has been closed off by metal gates. -Ground maintenance is handled weekly, however, there is no office on-site. So if we want to reach management, we have to leave them a goog…

Horrendous company. Impossible to talk to a person. They force you to leave your number to call you back. When I got the call back, no one answered and then they hanged up. I go through the whole process again, I get to speak with someone that put me in hold. Never came back to the call and after 10 minutes, they hanged up the call. Wish my community would fire them!!!

Is anyone else in the community getting extorted by the HOA board. They sent us a certified letter about our weeds in the front yard with a picture of the front of my house. They requested for us to show up to a Zoom call about the weeds on 4/17. I emailed them on 4/15 stating im not going to a zoom call to discuss weeds and advised I hired a landscaper to clear my front yard. A landscaping company came to clear my front yard. I. Fact that was the day I posted about the two wandering dogs and the owners came and got them. 10 days later, I get a email saying I still violated anf they are finin…

Absolutely the worst organization I've EVER had to deal with. If you are looking at buying a home with an HOA that is managed by this company, I would advise building/buying somewhere else. Zero customer service, absolutely criminal "fees" and impossible to understand invoicing. Trying to get someone on the phone is virtually impossible as well. If I could give less than one star i would because even a single star is a joke!

I live in a community with an HOA managed by Inframark. 3 months ago, I received 2 different fines for supposed issues with my property and I do not see what the issue is. I have reached out to my community manager well over a dozen times to attempt to appeal the fines and understand what the issue even is. They have not responded to a single attempt at communication. I have messaged on the community portal, emailed, and called. As far as I can tell, no real humans work for this company. Recently I received an email threatening to turn over my supposed "debt" to attorney for collections. They …

Do not purchase a home in a community with this HOA. I have emailed Christian Judy multiple times and have not received a response.

Inframark is the worst company I’ve ever had to deal with. I repeatedly tried to call Inframark and requested to speak with a manger regarding a $100 HIA assessment fee I thought was already paid. I was told a manager would return my call yet no manger, including Tina at the Wesley Chapel Inframark office, would return my calls nor would they speak to me when I called customer service. Tina finally responded back to me via email and told me she could not speak to me and that my account had been turned over to attorneys Frazier and Bowles. I initially received a notice that I needed to pay a …

The experience I have had has not been good so far. I am trying to rent out my property and want to do so properly. The tenants and I have done everything accordingly and were waiting for a response within three to five business days and got one, one day after submitting the tenants application with a denial response. There was no explanation other than we need to know how many people are renting in our community and we needed Sub HOA approval but when speaking to someone in person in the facility they stated that they do not know what they mean by Sub HOA and have never heard of that, than th…

Wow! AI.. They warn you that the call will time out in 10 mins. They know the service is bad already. Waste of time.

Had an employee come in my back yard didnt identify himself or even ask to look at palm trres. When told to leave he said no and to call the cops. Then when called out he decided to square up and had to be held back by two landscape employees

I can see by the other reviewers that a poor experience with Inframark Community Management is a pretty standard one. I opened three tickets (first a ticket, and then after such slow response time I thought I did it wrong and opened two more) about a simple, uncovered electric box/drain on the edge of my property. The new construction builder (Ryan Homes) was supposed to cover this before I moved in, and never did. When I followed up with them, they said this was an HOA issue. While I don't believe that was fair of them, I reported this right away to the HOA, not only because of the builder's…

My association just changed the management company to Inframark. I want share my absurd experience trying to pay my dues. Your system is chaotic. I cannot register with the provided account number, registration ID’s, address, email and whatever else I tried! Your “Marsha” and “Mark” are totally useless!! Asked me my name multiple time on repeat. You seem to consider yourself forward company, but I am going to have to send you a paper check, because all the ways you have provided for payment are simply not working. I consider myself tech savvy and don’t have issues with online portals. I am so…

I’m extremely disappointed with Inframark Community Management West Florida. Their lack of communication and responsiveness is unacceptable, especially for a company responsible for community safety and maintenance. Multiple serious issues have been reported—including a full street with no lighting at night—and despite repeated follow-ups, there has been zero effort to provide updates or take visible action. Residents shouldn’t have to chase down basic information or beg for repairs that directly affect safety and quality of life. When a management company can’t even acknowledge concerns, let…

Poor response time, if a response at all. Terrible management company to say the very least. Last correspondence “We will forward your email to the correct person and they will get back with you to address your concerns.” 5 weeks later no response and still waiting.

I have called them 43 times since 11/4/2024… no one ever calls back. I have countless unanswered emails and email bounce backs. How do you reach a person that can help?????? Beware of this company!!!!!

Stacey Gardner at Copperstone master association was amazing! She assisted me with all the questions I had and was an absolute pleasure to speak with. Her customer service was outstanding—friendly, helpful, and professional. I truly appreciated her support!

Allan Heinze and Stacey Gardner are both incredibly knowledgeable and friendly. They took the time to explain everything clearly and made the entire process easy to understand. Their professionalism and approachable manner made the experience smooth and stress-free. They’re also making a noticeable difference at the pools and clubhouse by ensuring that kids and teenagers are following the rules, which helps keep the community safe and enjoyable for everyone.

I been trying to contact this HOA for over 3 months. I have sent 4 emails and I am still waiting for a response. I have lived in different HOA communities and never encountered this. I wonder if not sending the monthly payment will get them to call or email me back. As a resident, I expect timely and effective support from the HOA.

Spoke with Zurial (not sure if I spelled his name correctly) about my fence application I submitted a month ago along with payment & he quickly took care of that & approved the app. Thanks for your help!

Avoid this HOA. Extremely incompetent and unresponsive, poor communication, and neglected community upkeep, and frustration for residents and board. The community manager was extremely irresponsible and showed a complete lack of concern for our community's well-being. We strongly advise others to carefully consider their options before engaging with this HOA Management Company. We believe they do not meet the standards expected of a professional property management firm.

I own unit in Valhalla Community. We made mistake a few years back in hiring this disastrous Company. Totally unresponsive. Thankfully our new Board dumped them last year. Do your members a favor. If considering outsourcing to a Property Management Company do not waste time contemplating Inframark. Shocked that they remain in business.

I’ve never written a negative review before but WOW. We just moved into our Townhouse on 9/25 and we’re already having issues with Inframark’s lack of customer care and the fact that they don’t abide by their own rules. We just had a windstorm that took off a slew of shingles and the damage is shared with my neighbor. Despite reaching out to them multiple times, I’ve gotten nothing but an automated denial which is absolutely ridiculous. You’ve got real people working for this company yet A.I could do a much better job at providing customer service. Per their documentation that I’ve so kindly a…

Angela (Angie) Morris responded very quickly to my online resident portal request for assistance, then called me & left a message and followed up with an email. Thanks for the excellent service!

Angie was awesome!

Angie Morris at Inframark was a great help, even though it was no longer her responsibility she went out of her way to ensure a request I had for visitor parking at the club house was taken care.

Participated in the expo. Great experience, can’t wait for next year! Wendi in the club house was great to work with!

Angie Morris is very responsive! When I need something done, she gets it done immediately!

We have always been helped in a timely fashion thanks to Angie Morris who always responds to our emails.

Jara is smart, diligent and a pleasure to work with.

Angie M. is the best when it comes to handling all of your needs with this company. She was always prompt, answered all of questions and led me in the direction I was in need of! Would recommend anyone needing service with this company to ask for her! I know I sure will again when needed... Thanks Angie for all of your help!!!

Recently moved to Watercolor in Bradenton. Angie Morris did a fantastic job helping me get settled with gate passes and general move in needs.

Angie Morris was such a great help during a critical time in our lives and helped us so much. She was on top of the whole process and made the move in stress a lot more manageable. Thank you Angie!

If I could give NO STARS God knows I would! The property manager at Brighton landings (a bald headed African American woman) loves to harass renters! She goes around telling community members of renters in the neighborhood whom she plans to “harass” with HOA violations until they forcefully move! It’s disgusting! UPDATE: if she works/volunteers for Brighton Landing then she is YOUR representative and the face of your company!!! Why is she telling other residents of other residents rental status? That is CONFIDENTIAL INFORMATION!!!!!

I have been trying to contact them for months to pay them, but they never answer and never send me anything. We want to put up a fence, but they have never answered me or the fence company about our application. I guess I will go ahead and do it without permission. Their fault, not mine.