Kai Reviews

Have been on 2 different HOA Boards & KAI is by far the worst performer I have experienced or reviewed. No returns of phone calls/messages, no response to emails, no onsite representation, failure to keep gates operating, trees dying & not replaced yet they keep increasing their ‘take’ every year. Inexcusable incompetence.

The staff here at the Mirada HOA, are outstanding! The whole team is very patient, understanding, professional, helpful, outgoing, and very responsive to inquiries. I purchased my first home in this community, and they were all SO helpful! I was so overwhelmed with the whole process of purchasing a new home. And every single person (Tess, Joe, Claire, Carla) went above and beyond to help me. I am so grateful to the whole team. Thank you!

I am 80 years old. Have major surgery upcoming. Wanted to get additional landscaping ordered and approved before I am recovering for weeks. Aly Romeo at Breeze was EXTREMELY helpful in guiding me through the steps the HOA/ARC require to file for approval.

Had a very good experience with Breeze. Very professional and courteous. Good follow through with any questions or concerns.

In my experience, Breeze Home offers exclusive property management services. Breeze sets the bar high when it comes to response time, Field Management & Oversight of vendors and Accounting services.

They spend so much time and money getting new apps to make payments (which are awful to use and full of bugs every time) yet our fences are torn down from storms from two years ago. We have strangers walking in our back yards, leaving us vulnerable to theft and vandalism. They never return calls and never respond to emails. What little “service” they provide isn’t worth the $400 a month they take from us.

The incompetency of this company is sad. They are inconsistent, fail to follow up, have a guarantee to respond to messages within 24 hours but it has been nearly a MONTH and no response. They utilize outdated info and the employees lack common sense.

Often those who are in leadership tend to hear more negative comments on some of the staff members. But, in this case I want to compliment the job Adriana Urbina has been performing here at the Sereno community as the Kai HOA Director, since she started. I appreciate her thoroughness and to the point communication via emails, texts and conversations. This has been a welcomed change for me! Hopefully, her skills and professionalism will assist in getting this community to shine in the near future. Thank you for your efforts in getting the community moving in the right direction! 😊🙌👏👏

Cannot say enough about the employees and management of Kai. Our community was well maintained and managed. Appreciate all the work Caroline Miller put into the special events held at the clubhouse. Community is top priority for Kai. Thank you.

Kai did a great job. Need more like her to keep the team United and supportive of the home owners!

Everything has been super smooth and easy. Really appreciate how friendly and responsive the team is. You can tell they actually care, which makes a big difference. Definitely happy with how everything’s been handled.

This company does not care about its communities. They will advertise they are for the residents but once the neighborhood is built they no longer feel the need to care. They promise you a luxury community but it ends up looking like a run down section 8. I have been corresponding with Cristine Galvez since 4/9 regarding several violations and her responses are always the same “its been forwarded to our community director for further review” im not sure what needs reviewed as I have provided dated/time pictures and it is the same issue each time with zero improvement. The “community director” …

Penny Hernandez was fantastic! Such prompt, friendly and professional client service; the kind you don’t see these days. Such a pleasure to deal with; very accommodating and resourceful.

Nancy was able to fix my issue quickly and I really appreciate her help, thanks Nancy and Breeze!

I feel compelled to share my profoundly disappointing experience with Breeze Company, especially regarding their complete lack of responsibility in addressing a severe sewer issue caused by their negligence. On December 29, 2024, we faced a horrific situation when black water, including fecal matter, began to back up into our home through toilets, sinks, and shower drains. This has been an incredibly distressing ordeal for my family, particularly for my 5-year-old daughter, who was in the shower at the time. It has now been 13 days since this incident, and I am appalled at the lack of urgency…

Breeze has been great. They approved our having to get a new roof very quickly. Also, I was concerned about garbage getting thrown into the wooded areas of the community. That was all cleaned up,

RESPOND TO EMAILS AND CALLS!!! Breeze is NOT responsive - many in our community have reached out and had NO response... may be time to look elsewhere!!

It's infuriating how awful the service from Breeze Home is. They continue to give us the runaround regarding concerns we have with our property. They claim to have escalated the situation, but it's literally been over six weeks with no response from a person of authority at Breeze. The incompetence is staggering.

Our facilities manager left. Breezehome was supposed to handle things while a new manager was hired. It took 2 months and in that time, the gym was closed, the pool area was a mess, roads were damaged, and barely any response. Terrible experience.

Aaron was excellent and as a whole everyone I have dealt with from the company has been very helpful.

Southshore Bay in Wimauma, Florida is run by Breeze and it absolutely sucks. The gates are broken. Literally I think it worked one month all year. On the weekends it takes forever to get into your own home because the lagoon traffic. Also, they have a no overnight street parking rule even on the weekends, which is absolutely ridiculous, and they absolutely check everyday, so they can collect. They'd ban street parking during the day if they could. Wouldn't surprise me if the tow company is related to the HOA in some way. Also, the HOA bills every quarter, they send you no type of invoice for…

Nancy went above and beyond to personally assist with a long standing issue I was having with the ACH setup for my HOA fees. She committed to resolving the problem and kept me informed every step of the process. Kudos to Nancy.

Breeze will be very diligent on taking fees but will do very little when it comes to actually maintaining. The lawn is the development is dead, the gates are always broken, they can meter give a clear answer on issues, they are inconsistent on enforcing standards.

Wirst property management. Always lies. Never get anything done. Having same issue for years. Why we have to pay you?

I can't say enough about Caroline, supervisor for community experience, with Breeze Homes. Breeze is the new HOA for my housing community. While attempting to reserve the clubhouse in my community for my daughter's birthday party, there was a lot of back & forth & uncertainty surrounding that, in which I almost didn't think it would happen. Then steps in Caroline, who was phenomenal to work with. She was prompt with responding to emails & ultimately taking action on my behalf to make sure the event happened no matter what. I appreciate all you did Caroline. You were a "breeze" to work with f…