Palm Communities LLC Reviews

As a property manager I understand there a challenges, but this is the most unprofessional company I have delt with. The leasing agent at KC Flats took no accountability for misleading me to believe that I would have a washer and dryer and basically told me that the burden of 7k towards their investment wasn't worth it. I also realized that my windows were operating properly, which is not only illegal but not up to code. I brought these issues to the manager Mark and submitted work orders for the issues to be resolved. Not only did they close my work orders with no work being done, Mark was o…

I had such a great move-in experience with Palm Communities. Terra and Esteban made everything super smooth for me, and Esteban was super helpful when move-in day came. He even personally checked in with me soon after moving in to make sure all was going well. I’ve also been impressed with the maintenance. I put in a request one night and had someone come at 9am the next morning. I feel so happy with my decision to rent through them!

I am a current tenant with Palm community LLC. I have been a tenant in the same unit since June 2022. I have renewed my lease with ease several times. In my years leasing with Palm I have never been late on rent so when I saw on the app I was deliquent I thought it was a mistake that wasn't caught. I attempted to reach out several times. They have a name directory when you call, however I didn't know who is directly resposible for the mistake. I ended up taking off of work after a three day notice left on my door. On my way to the business address I finally got connected to someone by using th…

I had a great experience with touring, signing and starting my lease. Ingrid was a great leasing agent to work with from start to finish. Highly recommend working with her!

I am very happy with the service that I received from Palm communities and especially the agent Ingrid Santos she was very helpful and very dependable.

My previous management abruptly terminated their service mid way through my lease after months of avoiding maintnance and breaking several tenant laws. Palm communities took over and immediately corrected all out standing issues regarding my unit, no questions asked. Property manager Kira also went above and beyond assisting honoring an agreement that was held with the previous property manager.

Ingrid was fantastic! Responded quickly and walked us through everything step by step!

I just moved into my new place and the whole journey experience from viewing different apartments, signing the lease, to picking up my keys was extremely pleasant! The property manager Esteban Soto was very nice and helpful! I can recommend!

This management is completely ridiculous including their maintenance. No help at all. I spent 5 hours waiting for a maintenance tech to come and finish a job he started. And no one is able to provide any assistance or clarification on when the job will be completed. No updates. The management team SUCKS, their customer service SUCKS, the maintenance team SUCKS, the apartment itself SUCKS. I strongly advise anyone who is considering them to go literally ANYWHERE ELSE. Edit: DO NOT MOVE HERE

I moved into KC Flats Apartments in December of 2025. The management here is just been overly wonderful! Anytime if I had any type of maintenance issue I could go into the portal which is the easiest way to request service repair and they respond immediately and come out within 24 hours or less sometimes the exact same day! Where does that happen nowhere nowhere else! And they have this portal that actually you can pay your rent through will you can make deposits into your account on a daily basis so on the first of the month you don't have to worry where your money is to pay rent because it's…

Extremely unprofessional company. Cannot get in contact with anyone regarding safety issues or updates. They historically ignore their tenants (no contact via portal, email, voicemail full or text). I’ve been renting with them 3 years. They manage for a slumlord and do a very lowbrow job. Many documented gas leaks on the property which they refuse to repair, cheap old appliances, improper installation, roof repairs neglected or done cheap, safety concerns, termites, mold... the list goes on. Do not rent with them. They do not care to communicate in a timely or professional manner to provide …

I’ve been with palm communities for just over a year now, & for the first time (literally ever) could not see myself moving after my tenancy. As soon as I received my new lease, I didn’t even hesitate in wanting to resign. Let me clarify why, since we live in a world that reviews matter more than gaining physical evidence. When I first moved into my unit, the hot water was not working. I submitted a request on a Friday, and by Monday not only was my hot water up and working (with a brand new water heater-no hesitation) they also offered a small discount on my next month rent. No place is perfe…

Ingrid was very respectful and on time. She answered all my questions and made sure my needs were meant.

Esteban was super helpful and easy to work with. He showed me a few different apartments, actually listened to what I wanted, and kept everything within my budget. He made the whole process feel way less stressful and helped me find a place I really like. Definitely recommend working with him!

I have been looking for a place for my children and I, I found park villa apartments and started working with Ingrid and she made the process so easy and stress free. Thank you again so much

Palm communities and especially Ingrid were great to me! My old apartment had a lot of issues and I needed to find something new fast. Saw the place I wanted and approved within 48 hours I believe. I really liked how honest and responsive Ingrid was!

I was able to move in within a day and they made it incredibly easy for me. They have stayed in contact to make sure my move in went smoothly and if I was having any issues with the apartment, which I have not.