PMI Arrico Realty & Property Management Reviews

Unfortunately, our experience with this property management company was extremely disappointing due to poor communication, overcharging, and lack of professionalism. We were charged an $800 tenant replacement fee, yet the exact same tenant moved out again just 60 days later, which raises serious concerns about how this fee was justified. During the period when the property was supposed to be actively re-rented, there was little to no communication from the office despite our attempts to get updates. To make matters worse, we were notified the day before the tenant vacated (December 31) that …

I need to Thank Shannon & the folks {Brittany / Valeria} at PMI Arrico Realty. Having been a home owner who rented property in the past and recently a renter for 22 years; I appreciate their modern system of conducting business. Their secure web site allows you to immediately submit maintenance issues plus follow the process. Property inspections are easy to accomplish via an App that coordinates picture submissions. All visits to the property are scheduled with your inputs & approval. PMI Arrico Realty should be your go-to choice either as a homeowner or renter!

I used this company to manage my rental property for over 3 years. They did phenomenal start to finish. Superb communication and excellent service, Penny and the team are absolutely awesome!

We previously rented from Arrico for three years and it was a great experience. We are now using them to manage the rental of our home. Super easy process, competitive fees, highly recommended.

Penny is amazing! Very professional, pays attention to detail, and always looks out for my best interest (honest and transparent). I feel lucky to have Penny managing my property.

Paul, Kelly, and the team have been awesome! They got a renter in quickly and have let me be stress free while they handle everything. I will definitely be using Arrico Property Management for my next rental!

PMI Arrico (Lakeland) The staff and the owner is AMAZING!!!

Dealing with PMI Arrico the past 2.5 years has been a pleasant experience. They have been an excellent bridge for be in dealing with the property management and the owners. They are willing to work with you on most issues and schedule any maintenance issues around your schedule.

I’ve had the pleasure of working with Shannon and her incredible team at PMI Arrico Realty for the past three years, and I couldn’t be more satisfied with their property management services. Their professionalism, attention to detail, and responsiveness have consistently exceeded my expectations. They handle every aspect of managing my property with care and efficiency, ensuring both my peace of mind and the satisfaction of my tenants. Shannon and her team are truly dedicated to delivering top-notch service, and I highly recommend PMI Arrico Realty to anyone in need of reliable property manage…

I have been working with Arrico Realty for 5 years. They are great to work with. Love that they have a portal for owners. They have a tough job sometimes but they get it done! Ruth has been handling some challenges for me and doing a great job.

This company has very poor communication. They won’t return emails promptly and never return calls. Complete lack of trust when dealing with estimates and handling issues of maintenance.

Val Ortiz was prompt and helpful when handling my rental reference request.

Penny was my property manager for the last 5 years, she and her team took care of everything. When it was time to sell she helped me through the entire process. Highly recommend Penny and PMI Arrico.

Working with Penny was easy and very professional. She always resolved any issues promptly and answered all my calls when needed. We close the deal on time. As a realtor my self, I look for all those qualities in a partnership. I will definitely recommend her if you are looking to sell or buy a home.

Incredibly unprofessional. Shannon, the property manager NEVER answers or returns any calls. Numerous complaints have been filed over the past few months, NOTHING has been changed, I have never been contacted regarding my complaints either. Dealing with them has been an absolute nightmare.

The only time that I get a resolution and things looked into is when I do a review, I have gone two weekends already with a non-working fridge last weekend It happened Friday night. I called the emergency line so many times and one came out until TUESDAY (3 days with no working fridge) Horrible vendor comes out and he says oh it looks like it’s cooling down again he didn’t check anything as far as compressor or Freon if applicable he says oh no need to check that. He didn’t do anything on his end. Fast forward to today. I wake up. It’s literally blowing hot air. That is 2 sets of groceries tha…

We guys are very understanding on things if we as tenants have a problem. We are happy that we can still stay in this apartment.

I have rented through them for 3 years never late not even once on rent and I’m going in 24 hours with no water bc of a busted water pipe line and no response or urgency to help from them.

We deal with Samantha Castillo-Salgado on a couple of properties, she’s a down to earth person to talk to and super easy to work with. If we have a problem with anything she’s fast to respond and rectify it for us. We would highly recommend her to anyone whether it be an association or vendor. You won’t be disappointed.

Kelly & Penny are excellent to communicate with, they answer questions fast and with detail. Haven’t had any issues and they are quick to help.

They are a joke, I live in happy hollow and I have been on temporary power for over 2 years and they don't want to lift a finger to get me off of temporary power, they are the biggest joke out there I'm tied in to the sptect tanks and they keep giving the electrtion permission to tie into other people power to keep me on they have no idea what they are doing

Property Management Superheroes! (Capes Not Included) They actually answer emails. Promptly. Like, same day promptly. I was half-convinced they had a team of caffeinated squirrels handling communications, but it turns out it's just great service. Maintenance requests? Let’s just say I’ve seen Amazon packages arrive slower than Lakeland gets things fixed. If there’s ever a Property Management Olympics, these folks are taking home the gold. And probably fixing the podium while they're at it. If I was writing an article about them, my headline would be "Florida Man encounters property managers…

I’m not sure if I find their greed or lack of responsiveness more frustrating. Fees on top of fees on top of fees (I.e. $35 per month for an a/c filter?) Ok whatever. Inventing and inflating reasons to keep the deposit after move out? Gross and sad. Not having a living room floor for MONTHS because they forgot about it? Unacceptable. I came home one day in October to find my living room floor wet. Immediately called and was told that they were closed and to call again tomorrow. Huh? The floor was WET. They send someone out a day or so later and there was an issue with the a/c so they had to r…

They are the best team, the Service is amazing and organized. I appreciate it.

Oooooommmmmmmg this is not an exaggeration this whole team is amazing !!! I had a few hardships and they made it possible with all they could do to get me all squared away. It was smooth very very timely and there communication was top tier . Wish they gave me more stars to tap !!!!!!!

We have worked with Arrico Realty for five years as tenants. Penny has been so helpful the whole time. She addresses all our concerns and takes care of maintenance immediately. Kelly has been very helpful during the lease renewal process. Highly recommend!

Really nice people rent and buy houses from i been renting from them a year and half now and will continue renting from them 💖💖💖

Melvin Geraldo was very responsive and quick to insure proper processing of my request.

Shannon at PMI Arrico Realty & Property Management is absolutely fantastic! She is incredibly easy to talk to, always approachable, and goes above and beyond to ensure a smooth experience. The rental properties are pristine, well-maintained, and exactly as advertised. Plus, she’s always available to answer questions and address any concerns promptly. If you're looking for a top-notch property manager who truly cares, Shannon is the one to call! Highly recommend!

Awesome experience and very professional.

Brittany is an excellent communicator and went the extra mile to get me approved. Her customer service is 6 stars.

Brittany deserves more money than whatever the company is giving her. She has been so helpful to me ,while i was surly a pain in the butt to deal with . Thank you again Brittany your customer service is noticed.

This company is very professional with outstanding service. Mrs. Jehnsen is very polite and provided excellent customer service every step of the way. Quality at your service I highly recommend Arrico Realty .

PMI Has a vibrant Team representing the company at their Lakeland office. From the welcoming to the answering of my question, very helpful and pleasing. Thank you Mel!

Brittany Jensen and her associates are fantastic. I am an old disabled veteran, especially Britney is just over and beyond for great customer service to me. Thank you so much for everything sorry if I bugged you too much!

They have a good property management team Arrico Realty. I am in contact with Ruth S and at this time she is helping us to get the issue we are having resolved. Thank you Ruth your doing a good job. We appreciate it But I do have to add one thing, and that me and other tenants feel that Arrico Realty could do a better and faster job at getting our road work done in the park that we live in . Thank you and have a good day .

Shannon is very professional and courteous!

The company is very professional listens to the tenants about concerns. Helps wvery step of the way. The agent I spoke was very kind and listened to me run on and did everything to to help is find a home.

Working with Ruth Serrano at PMI Has been a blessing! She knows exactly what to do to alleviate the constant headaches of common landlord task such as bad tenants and repairs and rent payments . This past year has been a real pleasure!

PMI Arricos Realty is without a doubt, one of the top Property Managements teams in Lakeland, FL! I've asked a lot of questions,yet they never hesitated to respond with plenty of details and great attitudes. Maintenance Manger Ruth, has been exceptional with her service, and quick response to any question.

Very neglectful of property and they do not care about their tenants they only care about MONEY. don’t rent from these people they are a waste of money and time .

After spending lots of time working with other mainstream rental companies we stumbled upon PMI Arrico. From the moment we applied Brittany Jehnsen has been nothing but amazing! She answered all our questions (god knows there were so many) and she stayed patient with us until the end! If you’re looking for a rental company PMI is the place. Excited for our new journey in our home ☺️

Loved dealing with Brittany at PMI! She was so helpful getting my small family a place to live when my last two cancelled the same week! She is very punctual and timely in her responses to me, and really does care about my situation, doing everything she can to make sure my family’s covered. Thanks Brittany!!

Ruth has helped alot. I'm a new customer and she's been there for every problem. Thank you.

Brittany J has been a great help with assisting me with my rental application

Ruth Britney and jazzmen have been great ! Excellent team to work it’s very responsive and professional

Thank you Ruth S., very polite, professional and responsive.

Very poor communication via email. After moving out they want to charge close to $3000 (our $2500 security deposit PLUS an additional almost $500) in total for a ton of overpriced services- including $1542 to repaint walls and replace/ paint quarter rounds in the living room that we didn’t even touch, $1200 of that is labor alone & almost $500 to replace one bedroom of carpet! Definitely have their own vendors that quote ridiculously high prices.

I called the office for a potential tenant's rental verification, and everyone was extremely nice! Especially Valeria Ortiz who was very friendly and responsive to my request!

Valeria stands out as an exceptional Director of Tenant Relations, exhibiting remarkable attentiveness and a swift response to any inquiry. Thank you Valeria.

Excellent company, Shannon and her staff have been great to work with.

They were extremely helpful when I called just to get information!

Great Company to deal with ,Very Professional and attentive to all situation. Val and Shannon always have my best interest in heart as they take care of my property. Highly Recommended.

Val is an exceptional agent who provided outstanding customer service. I initially contacted her a few weeks ago to inquire about availability, and she was incredibly understanding and helpful, providing all the necessary information. Although I ultimately decided not to rent due to relocating out of state, Val went above and beyond by following up with me after a few weeks to check if I had found a home. This level of care and attention is truly commendable, as many agents do not bother to follow up. If I ever return to Florida, I would definitely choose to rent with this team.

Buenas tardes,quería agradecer la buena atención que brinda PMl Arrico Realty and Property,y en especial la trabajadora Ruthie,siempre tan amable y atenta para cualquier inquietud y problema que se le plantee en la oficina, yo como inquilina de una de sus propiedades estoy muy satisfecha,gracias,saludos