Proactive Property Management Reviews

I am the President of Cypress Estates II and I am very pleased with the professionalism of our manager, Mike Willey. Mike is always available, knowledgable and personable when dealing with the board members or condo owners who have questions. I am so glad that Mike is our Property Manager!

Amika Baichoo is a reliable and professional property manager who is always responsive and easy to work with. She stays on top of tasks, communicates clearly, and ensures everything runs smoothly for our association. Highly recommend her and Proactive Property Management!

This company only cares about themselves. My community has turned to garbage since having them as a mgmt company. There is no maintenance AT ALL. I had to pick up storm debris in my community, as an owner, because Pro Active is useless. No more lawns, all weeds. HOA was raised $120 to pay for all of their mistakes. Do not ever hire these people.

This is the worst management Co , we have ever had in this community. I have my bank statement showing how they Payed my association fee on time every month. So why is Proactive sending me a double bill late fee ? When I called Proactive Property Managent Co. The account recibable refused to answer. They do not have an accountant in this office. And nobody is taking responsibility for their mistake. Illegally, they are charging late fees no matter if your check gets paid by my bank on time. I have between the 1st and the 16 to pay. ... we'll it was paid and posted by my bank on he 10th…

Poor customer service and over charge for replacement key fobs. For our community they use key fobs to access the pools. They only issue one fob (should be two in my opinion) and charge $50 for additional/replacement fobs Update 1/20/26 Key fob quit working and tried to get it replaced and they said I have another key (that I wasn’t given) and to replace that one I have to pay $50. You would think that with how cheap the key fobs are they would reissue a new one if not for free (which it should for their clerical mistake) at least a discount. I don’t think that is unreasonable. Also apparentl…

Liz screens calls and does not get results. After repeatedly calling about an issue, still no results and there's no one who can make a difference. What are they good for?

I have been very pleased with both the management company and our property manager, Mike Willey.He is always proactive, handles requests in a timely manner, and is very professional in all of his dealings. Mike consistently works hard to address concerns and meet the needs of property owners and tenants alike. It's reassuring to know that issues are handled promptly and with care. I appreciate his dedication, responsiveness, and commitment to providing excellent service.

Bree at Proactive Property Management is fantastic! She is professional, responsive, and always makes sure her tenants are taken care of. Her communication and attention to detail are second to none. I would highly recommend her to any property owner looking for a reliable and knowledgeable property manager.

Bree was just rude and unprofessional and refused to help or even guide me in anything that i had questions about regarding the house i own in their HOA…

I provided baked goods for special events. Kendra was very helpful in setting up the delivery.

I have worked with Lora and Proactive for years. She is always friendly, responsive and professional. She has years of experience and does a great job!

Fantastic property managers, an absolute joy to work with.

Glad they are gone, should be state reviewed

Does not respond. Ignores questions. Unprofessional.

Very unresponsive. I don’t know how this company stays in business! My husband and I called every day for 5 days for a maintenance request and nothing has been done. They won’t even let us know the status of the request. We have a beeping smoke alarm on top of a 20 ft ceiling that a maintenance person is supposed to take care of. It’s been beeping non stop now for a week!

Our HOA has been with ProActive a short time now but we’re extremely pleased. Our Property Manager, Bree, has been wonderful to work with. I appreciate her guidance and the timely responses I’ve from the whole team at ProActive. Thank you all.

Have worked with Bree And recommend it! she keeps up with every detail and stay on top of everything…

I've had several issues with payments and notices. I was passed around from person to person and finally got the issue resolved. One thing I can say is that every person I spoke with was extremely caring and eager to assist.

I would say ProActive has the worst customer service but then I wouldn't know. 4x voicemails, 2x on hold so long while the phone rang I hung up, 4x email to specific "reps" and general info address. If you're a property considering them to manage your property......DON'T!!

I visited ProActive’s new office today. What a friendly environment. It’s a very busy office but my questions were answered and my issues were resolved thanks to the amazing workers at proactive

I would highly recommend ProActive Property Management! They are quick to respond, very friendly and wonderful to work with ⭐️⭐️⭐️⭐️⭐️Thank you

Bree Rauck is just an awesome manager for Proactive Management. She has kept the ones displaced (as myself) abreast with the status of everything that we need to know. She’s given us additional information regarding things. I appreciate everything but one that I greatly appreciate is that she sent us the information about the Property Tax office was partially refunding the people that were displaced by the hurricanes. She’s always so efficient, kind, caring and so apologetic regarding our displacement although it’s not her fault. When I moved there about a year a half ago and I contacted the o…

They don’t think it’s important to communicate with owners. They lie. And if something is their responsibility, they do the absolute bare minimum. In their mind, this is completed work; no insulation, and no mudding. The roofers destroyed my screens and they won’t even respond. They had me have my electric off for 5 1/2 months promising that they would have an electrician come out and make sure it was safe after the hurricane. Today I got; just turned the breaker on, If you smell heat, you know there’s a problem! All they did was waste my time and resources and they are demanding another $3000…

No response to calls emails or reviews and now they raised the HOA fees like if they have improved the service. They haven't provided a breakdown of why they are raising the price. If I'm not getting a response soon I'm getting a lawyer. You need to cease and desist the lack of service to the people you represent. If you're doing a good job demonstrate it and then the HOA increment would be justified.

Very professional and efficient. Excellent customer service.

ProActive Property Management is the best management company I have worked with, top tier. From property managers to accounting and administration the service they provide is excellent!

My experience with Proactive Property Management company has been excellent. They are highly professional, knowledgeable, efficient and organized. Patrick, Katie and the rest of the Proactive team are truly a pleasure to work with and they are always responsive to the needs of the community. I would highly recommend them for your PM needs!

Nice people, good work.

Absolutely horrible. Aren’t they supposed to be there to help you with all your HOA needs? Idk like cars parked illegally and or in the middle of the road, blocking you or other cars from moving. Or maybe the fact that your neighbors allow their dog to bark at all hours unattended outside all day or just trying to get ahold of them for anything. It’s like pulling a tooth. They never respond to anything. I call and they say to email it. I email it and I get no response back. No communication with these people. They have you sign all these papers about all these rules when you move in but no on…