Progress Residential Reviews

I love progress residential and I regret that I didn't join them sooner. I love my home and I plan on staying there forever 🤷🏾‍♀️

So we have been in the home for 6 months...the work orders for the HVAC are beyond the beyond. This system has been a problem since we moved in. Sitting in a home with 87 degree temperatures in Florida is awful. Putting in a work order is the easy part...getting someone to your home is the hard part. I am so sure if I did not pay my rent-there would be prompt communication and attention. You have to do better..there are families behind the work orders. You would want someone to help your family if it was the other way around. Update...I would like to thank D Rose!!!we had another issue and no…

I just want to share how appreciative and grateful I am for Kensley L. from the Tampa Office. He’s always polite, very professional and willing to help when we need it.

Put an emergency maintenance order in Thursday night because our house is 82 degrees with no response so we called twice Friday morning for emergency maintenance stating we have a 2 year old in the house and I am pregnant, we were told it would be escalated to the appropriate people. When we called back an hour or 2 later for a status update we got an automated message stating they were closed for the holiday. Our house has been 82 degrees for 3 days now and no one is going to reach out until Monday HORRIBLE!!!!!! Do not recommend progress Also our dishwasher hasn’t worked since we moved in mi…

This review is STRICTLY based on the serviceman that came out to our home today to perform a work order...his name is Dustin, I believe he said he's been on the job for about 2 weeks, but Dustin was tremendous. Real nice and respectful, did the job promptly, and informed us of every little detail...if anyone in this area needs maintenance done, I hope you recommend/get Dustin...you wont be disappointed...again this review is based just on Dustin, not the company as a whole...thats a whole other issue as I'm sure most of their tenants know...so service and maintenance wise...top notch work from…

Ac wasn’t working properly made a request and Dustin came in and fixed our Ac and explained what the issue was and fixed the problem excellent service highly recommend

Two months ago, this review would have been VERY different. What started off as the worst move-in experience was ONLY made better when Progress assigned us an advocate, Isabella. To be clear — this home had been empty for some time and Progress could not have known then issues we were going to have. Also, me being very late in pregnancy and under a time crunch to move in added another level of complexity. From the second Isabella was assigned to us, things started happening. We went from waiting weeks for someone to even come and asses the problems we were having, to people showing up next da…

I was a guest at a home managed by Progress Residential over the weekend, and I was honestly shocked by what I saw. The swimming pool was in an unacceptable condition. The water was cloudy and dirty, and it was obvious that the pool had not been properly maintained. We had planned to spend the weekend grilling, relaxing by the pool, and swimming, but no one was willing to get into the water. The entire weekend was spoiled because one of the main reasons for renting this property was completely unusable. After speaking with the tenant, I learned this is not an isolated incident. According to …

I am very satisfied with the service I received. Lázaro and Dustin were polite, punctual, and professional. They clearly explained the entire process, did an excellent job, and left everything clean when they finished. It is evident that they care about providing exceptional customer service. I would certainly recommend them and hire them again.

The two technicians who came to fix my AC unit today were great. They were friendly and knowledgeable. They were able to spot the issue right away and resolved it quickly. Thank you Laz & Dustin!

Absolutely terrible company 1000% recommend not to rent through them they will look for absolutely any reason to fine u and raise your rent they charged us multiple times for lawn maintenance weekly when they skipped our house 3 weeks in a row lol ontop the house had a bunch of roaches and bugs and they said that’s are problem lol when they had them when we moved in the washer and dish washer both broke first month living here and it took over a month to get it replaced and they charged us 40$ for weeds lol when we literally pay for lawn maintenance weekly also received multiple violations for…

I recently visited friends who rent a home managed by Progress Residential, and I was honestly shocked by the condition of the pool. I travel frequently and have used pools all over the world throughout my life, and I have never seen such poor maintenance. According to my friends, they have been dealing with this issue for months and have already submitted multiple complaints. What surprised me the most was that the same dirt and stains that were visible in photos taken months ago are still in exactly the same locations today. The water is cloudy, the surface is not being properly cleaned, an…

Lazaro did an outstanding job repairing our AC unit and I couldn’t be more pleased with the experience. From the moment I reached out, his communication was exceptional — he responded quickly, explained exactly what the issue was, and kept me informed every step of the way. No guessing, no waiting around wondering what was going on. What really stood out was his timeliness. He arrived right on schedule, got straight to work, and had everything up and running faster than expected. It’s rare to find a technician who respects your time the way Lazaro does. The repair itself was done with clear …

After six separate complaints over several months, Progress Residential still has not resolved the pool maintenance issues at my property. Despite charging a monthly pool fee, they have repeatedly failed to properly clean the pool. Their promises to “resolve the issue” have turned out to be empty words. The same dirt and debris remain in the pool month after month, and the condition of the water has not improved despite repeated service visits. There have been repeated violations of their own contractual obligations: • Failure to provide proper weekly pool maintenance. • Technicians showing…

I am extremely disappointed with the service I received. A vendor arrived at my home and attempted to open my front door without any prior notification or appointment confirmation from Progress. This was very concerning, especially since I have video footage showing the vendor trying to gain access to my home. I contacted customer service this morning and was placed on hold for approximately 20 minutes. I was informed that a case had been opened and that someone would follow up with me. It is now 4:00 PM, and I have still not received any communication or update. This situation is a serious …

The technician, Guillermo, did an excellent job when he came to fix the AC unit. He's been assigned to my house multiple times for all types of reasons. Every time he comes, he is professional, knowledgeable, takes the time to explain what was going on, and fixes any other issues I have even if it was not mentioned in the original maintenance request. Everything is always resolved quickly and efficiently. I always appreciate the great service from Guillermo!

My service Technician Timothy was amazing and went above and beyond to make sure I received a new refrigerator when mine was unable to be fixed. He was very pleasant to have in my home, and give him a five-star rating for his excellent service.

I recently moved out of a home I leased from Progress Residential for the past two years. I requested a face-to-face move-out inspection, but was directed to leave the keys in the lockbox on the side of the house. Upon receiving my final account statement, I noted charges for cleaning, painting, and items that constitute standard wear and tear. When I requested a detailed breakdown or invoices for these costs, my request was flat out denied. I mentioned that I had documented the lack of cleanliness of the home via email at the time of my move-in in 2024. However, they did not take that into …

Throughout our home transfer process, I had the opportunity to see firsthand what Progress Residential stands for. Progress states that its purpose is to make renting easy by simplifying the leasing process, elevating the living experience, and making a positive impact on residents and communities. They also emphasize clear and timely communication, dignity and respect, fair treatment, and a commitment to resident satisfaction. In our experience, the Tampa Market team didn't just meet those standards—they exceeded them. Amy Stevenson was exceptional from start to finish. She was responsive, p…

I love progress residential they are very knowledgeable of the properties they rent, no problem with maintenance put your order in they come right out on scheduled time neighbor hood quiet well kept etc if you choose progress for your rental property you’ll wish you done it sooner 5star 👍

Laz was Great! He came in and got my AC working within the hour after arriving! He went above and beyond. He even followed up with me the following day to make sure everything was working properly. That is a first for Progress as well as having someone that can complete a task without ghosting on the repairs at hand.

Jaime with Progress just came by to fix an issue with our door lock. He was prompt, efficient, professional, and very kind with my two young kids while he was working. Thank you so much, Jaime!

Horrible communication in thier end. Does not provide updates on HOA status. They expect you to do it all. They own homes that have violation galore which eventually sets you and your family backwards not forwards. I expect faster service and orientation times. Everything is last minute with this company. Delay after delay after delay. We have now waited over 3 weeks for a key with all payments submitted. Very bad. Even in the prorated stage you over pay because you have yet to move in yet. Delaying and delaying. We have to resign lease option due to delay after delay after delay. . IF I CAN …

Laz did a great job and helped fix our AC within a few hours of us reporting the issue.

Renting with Progress Residential hasn’t always been the easiest process, but I have to say that the staff at the Tampa location is phenomenal. The first time I came into the office, Kinsley assisted me and was incredibly helpful. Not only did he have a kind and professional demeanor, but he also went out of his way to help resolve my issue quickly and efficiently. While waiting, I also spoke with Trevor at the front desk. He was extremely thoughtful in explaining the process to me and helping me understand what to expect throughout everything. I walked into the office feeling stressed and …

Current resident, have been without AC in Florida for 4 days, nobody will call me back, nobody can help me, sit on hold for 20 minutes just to get transferred to another person who knows nothing. Hands down worst experience of my life. Literally have never given a one star review before but this earned it.still an ongoing issue if anyone from progress cares to reach out

The house is decent but the carpet is 10+ yrs old and walking on it is crunchy!! The look of the house as advertised was completely different than in person! Old photos of the original condition were very misleading! The yard is atrocious! Took 2 weeks of hard work and about $500 in supplies to get it semi respectable! Office personnel refused to address it! Also gray paint splattered all on the outside of house from maybe repairs in past was told they won't fix that either! They said anything that doesn't hinder the function of the inside of the house they don't address! Sent the wrong trash…

I would like to thank Delia G for all her help and assistance the last few weeks . Her kindness and compassion has been remarkable.

Antwon came to fix our dishwasher and he did an incredible job. His speed, knowledge, professionalism, and customer service is unmatched. He is an absolute asset to this company.

I had a great experience with Jaime from Progress! Our AC went down unexpectedly, and he really came through for us. He provided backup units right away so we wouldn’t be stuck in the heat, which we truly appreciated. Then he came back first thing in the morning and fixed everything super fast. He was professional, responsive, and made a stressful situation so much easier. Highly recommend his service!

Zero stars if I could. Spent more than a year proving that I should have received my deposit back. That’s just ONE of about 5 issues I had with Progress. Absolutely the worst company. Even two of their employees that we tried working with quit, leaving me to fend for myself. Just save yourself from time and frustration and go with another company.

Richard T. Is the only reason I’m giving this company 5 stars! He is the only amazing and helpful Progress Residential team member we’ve had in all the years we’ve lived in our rental!!

Richard T provided professionalism, great customer service. He was truly skilled at the work he was assigned to perform. He was strategic in finding the problem and making the necessary repairs. 7119 Lauder Family Thank Progress for sending out such a technician of this caliber.

Millie & Delia are very kind and compassionate. They helped me out and I appreciate them greatly!

206 lookout dr Apollo beach fl 33572 RENTER BEWARE This house is very expensive to live in excluding the rent. Take a look at the pictures of my electric bill during the summertime and look at my final bill through con services for my water. I would not have an issue with either Bill or paying for what we used but progress residential wants to nickel and dime this house to death and not fix the AC or update the windows. This house will not go below 75° in the summertime. If you put the AC to 75 it will jump to 77. We’ve had multiple ac companies out and multiple companies have told us that it …

I am a new resident with Progress Residential who will soon move into my new home. They run like a well oiled machine....when I have had questions going through numerous emails and lease signing, rental payments, renters insurance etc, they have been easy to reach through phone calls. Today is my lease start day. I had a phone call orientation with Triniti this morning. She walked me through the steps, answered my questions and was very informative and patient. Looking forward to moving into my new home soon!

Don't rent from these people. We moved into our house with high end appliances and a fancy digital walkin shower. These amenities were reflected in our rent. We had 2 appliances that needed to be replaced and the people at progress replaced them with the cheapest appliances they could find. Replacing a Viking refrigerator with the lowest end whirlpool and a high-end LG dishwasher with a low-end plastic dishwasher from GE. So now none of my appliances match. When our digital shower broke, instead of replacing the digital keypad to turn the shower on they ripped it out and replaced it with sho…

Honestly they’re very unprofessional and too time sensitive. They literally say whatever but when you look at the documents they send it is completely different and when you try to ask them about it they tend to twist words around. Spoke to 4 different representatives and each said something different. Like the quality in them providing service and information is not the best.

Easy to work with. From touring properties to signing a lease and even having maintenance requests, everything has been great.

Richard was the best tech we’ve ever dealt with. We’ve lived in progress homes for 6+ years and i’ve never experienced the service that we did with Richard. He was super attentive and went above and beyond to fix the issues. Amazing work!

This 5 star review goes toward my case manager Kensley Lorvinsky only. He was so helpful with getting back on track with my payments. He was kind and understanding. Unlike the company itself, he was willing to work with me. I have been renting a house from this company for 6 years. My husband had a kidney transplant and I lost my job last year. Needless to say, it was very rough time. The company did not care that for 6 years I never made a late payment until September 2025. As far as rating this company it would be a big fat zero. Kensley Lorvinsky is a big fat 5 stars. Honestly, he deserves …

We are very pleased with the house and neighborhood. Thank you!

My application, application fee, and deposit were transferred to a different property after approval, and now, after we signed the lease, all the utilities are under my name and I'm paying them double because the money isn't being transferred on their system a day after my moving date, and I still don't have my keys. We are a family of 5, and we are about to be homeless because the only person that can help doesn't work during the weekend after I was told that I was going to get my keys on 2/27. I contacted customer service and they said that at this point we are back to square one. This compa…

I can’t say enough good things about the technician who came to fix my AC. They were punctual, incredibly knowledgeable, and took the time to answer all my questions. Their positive attitude and professionalism really stood out. I’m so grateful for their help and would absolutely call them again ( Richard )

I have to say I dont normally write reviews but I feel I have to..I have been going through financial struggles lately and while I was going through the process of paying late fees and struggling I got a phone call from Rixie Diaz at the Tampa office telling me to come in and see her and she would take care of everything from waiving the fees to discussing how to get my ledger back on track she truly made the process fantastic and simple I am all caught up now and its all thanks to Rixie! Truly an incredible employee she even stayed late for me when I got stuck in traffic truly makes me want t…

Marcos is fantastic! He made sure our water heater was fully fixed. He ordered the needed part, had it delivered within a day, and stayed on top of the tracking so it could be installed as soon as it arrived. I appreciate his diligence and clear communication. Highly recommend Marcos for his professionalism and follow-through

Laz was professional and quick. Cleaned up his work area explained everything clearly and precisely. A true professional. I offered him a water and he refused unfortunately. Thanks for the great service

The technician (Richard) did an excellent job fixing our water issue. He was professional, knowledgeable, and took the time to explain what was going on. Everything was resolved quickly and efficiently. We really appreciate the great service and would definitely recommend!

Our family has been with Progress for about a year and a half now and each time we have had ANY work orders put in to be fixed around the property Richard has come by and went above and beyond to make sure not only the concerns were fixed properly and thoroughly but he also made sure we were educated on how to maintain or take care of things in the event something else comes up. He is always very punctual and patient and he wont just do a rush job. Progress please take care of those who take care of you, and this gentleman really takes pride in working and showing up for your company. 10/10 hi…

Always very pleasant , great job Thank you DRose is the best!

While dealing with a very stressful situation, Kensley Lorvinsky helped make it as manageable as possible. He was professional, courteous, and consistent in his communication, which I truly appreciated. For the most part, if you hold up your end, Progress will hold up theirs. Thank you Kensley

Delia is great- kept it simple but made sure we had everything for a smooth move in. Thanks

Delia was very efficient in explaining the move in process. She answered all of my questions! She was very polite and knowledgeable. So excited for my move in. Thank you!

⭐⭐⭐⭐⭐ Richard from Progress Residential did an excellent job fixing my sink plumbing. He was very friendly, professional, and took the time to explain what the issue was and how he fixed it. I really appreciated how educational and respectful he was throughout the visit. The work was done efficiently and correctly, and the experience was overall great. Thank you, Richard!

Kensley Lorvinsky has been so kind and patient. He has helped me walk through a tough situation with ease. I have been in customer service and have worked in the property management/ preservation world for over 30 years and my experience with kensley has been amazing. Progress has a truly valuable team member!

Rixie is great and always very responsive! Things happen but they always make things right!

D. Rose was the Best he came in Seen My What needs to be fixed that I did not even notice !!! Truly the best and greatest thank you so much !

I have had ongoing and serious maintenance and communication issues with Progress Residential. After Hurricane Milton, my home required a tarp on the roof, yet Progress Residential was unresponsive for nearly three months. My roof leaked every time it rained, water came thru light fixtures, sounded off fire detectors every time it rained and even experienced black mold due to this. Action was only taken after I filed a formal complaint with the Florida Department of Agriculture and Consumer Services (FDACS). THEN during the summer months, I experienced repeated HVAC failures that left my fami…

D Rose was amazing! He came out on Christmas Day and fixed my a/c within minutes! Polite, efficient and respectful. Thank you D!

Awesome person, quick response and great service.

Highly recommend from move in to move out was seamless house never had any issues any questions I ever had they were one call away and it got taken care of and the deposit was paid back to me in full we took great care of the house only reason for moving was we bought a house anyone looking to rent I highly recommend giving them a chance price of house was also very fair thanks so much progress

I use Progressive to rent my home and today I had an issue with my AC UNIT. They called out their technician D ROSE. He showed up on time and was professional. Found my issue and had my AC up and running in no time.

Jaime was prompt and finished quickly. My plumbing issues we’re resolved

D Rose was amazing! When there’s a problem he’s here to fix it!

Drose did an amazing job. He handled all issue put in. He also went above and beyond with assisting with issues outside of his parameter

Santiago did a great job and was very professional. He completed the job that was hand. You guys need more technains of his caliber. Please recognize him for his great effort.

Santiago did an excellent job fixing both our dishwasher and a window. He was professional, punctual, and clearly knowledgeable about what he was doing. He explained the issues in a way that was easy to understand and made sure everything was working perfectly before he left. I would absolutely recommend Santiago to anyone needing reliable and honest repair work.

My technician D. Rose came out and fixed everything with mechanical efficiency. He has disproved the theory that you can’t be fast and good. And as a grown adult I must say that when I grow up I can only hope to be as good as D Rose, the real MVP!!

Just had another great maintenance fix by technician Santiago. He was able to fix our dryer vent quickly and efficiently. He also explained in detail what the issue was to make sure I understood it!! He is always such a king person and a pleasure to work with!! Would recommend him to anyone!

Santiago appreciate the job

Once again Richard exceed my expectations with my maintance issues.

Laz was awesome! He was early, thorough, and extremely helpful! Not only did he fix the original issue, he also helped with another unrelated problem.

I am a long time resident with Progress residential. Their maintenance staff are always quick and efficient. Santiago Rodriguez is my current technician for my property and is very knowledgeable, courteous, skilled. I would recommend Progress residential

I was serviced today by Santiago and he was great . Knowledgeable of what needed to be repaired, explain everything to me fix it really quickly and everything seemed to work well and looked nice afterwards. no mess no issues just good Maintenance work. I will give it a few days and follow up on how everything is working.

We had Santiago Rodriguez come in multiple times for different work orders and each time he was amazing! He came in exactly the time he said he would and we didn’t have to wait. He was able to fix all the issues we were having without any delay! He’s super kind and friendly. We really enjoy having him as our tech for all the issues that need to be fixed in our home.

Santiago helped us a lot with issues we had. He is really knowledgeable and customer centric. He will explain all details and what to watch for. Thank you for the great crevice

Just had another service call completed today with Mr. David Rose. He is always friendly, quick at diagnosing our maintenance or ac issues, and he excels at fixing everything. We are always happy when we find out Mr David R. is assigned to service our property. We know he will fix the problem and do it right the first time. We have lived here for over 5 years and have had the normal maintenance issues arise over the years. In summer 2024, we experienced a repetitive issue with emergent ac loss. Progress was called several times because the issue wasn’t being fixed by the employees initially se…

We’ve had a great experience so far with Progress, however Richard has always gone above and beyond and really made our experience at our home so much better!

They are the worst company ever! Two weeks and my house is mold infested from a main water break and still haven’t removed the drywall!! Run from this company and you get no help when calling customer service because they close jobs before completed!

D-rose and service manager Lester went above and beyond to make sure we had heat after me getting out of the hospital. These guys are awesome and a keeper.

D. Rose came out and fixed our AC unit when it stopped working the very next day. He was professional and friendly.

D Rose fast and quick

Drose. Technician David did an excellent job with the HVAC repair. We are currently dealing with other issues including a rat infestation that still pending response. David went above and beyond and removed a dead rat due to safety and health concerns for my family, even though that is not what he was sent for. We appreciate having employees like David.

Drose was absolutely amazing! Our AC went out, and he came right on time, diagnosed the issue quickly, and had everything up and running again before we knew it. He was professional, knowledgeable, and super friendly the entire time. You can tell he really cares about doing quality work and making sure his customers are comfortable. Thanks to Drose, our home is cool again — I couldn’t recommend him more! If you ever need your AC fixed, he’s definitely the person to call.

D Rose the technician deserves a million stars, he is the absolute best technician progress residential has sent me. I don’t have a lot of positive things to say about Progress as a whole but he’s been to my residence a plethora of times and is very understanding & ensures you are satisfied with his work before he leaves or communicates with you about what he’s done if he completes a job when you aren’t home.

Delia was very pleasant to speak to and made the move in orientation feel so welcomed felt like I been a resident for years. She gave me all the information I needed and answered all my questions. KEEP HER she is amazing

I just want to Thank Millie She helped me and my family get transferred into another home as quickly as possible and before Thanksgivings. Thank you for all ur hard work .

Drose did a great job perfect and quick Highly recommend him for any of your repair needs

D. Rose was my technician and he was wonderful and very professional. I want him to always come through and fix things for us. Thank you for your assistance.

D Rose came out this morning and finally fixed my kitchen sink!!! 3rd times a charm!!! Best customer service I’ve received so far!!

D Rose was awesome. Figured out what the issue was with my dishwasher in a matter of minutes and fixed it in a very timely manner!

Laz delivered exceptional service! Would definitely recommend again!

D. Rose showed up quickly and did everything he could to get our AC working and cooling the house. We really appreciated his sense of urgency and his customer service!

I just wanted to stop by here to mention the great service i received from Kensley , i was in a panic for the last month wondering what i was Gonna do about my living situation because of falling a little behind , he worked with me so well , finding me solution after solution to put me at ease , i truly felt like he was trying to help me and that my concerns were his concerns , He’s gets 10/10 for me, and 5 star customer service , they got a great guy in kensley at that company and i really Mean it

Marcos and Hector were absolutely wonderful. They were fast and efficient.

David came out and fixed my shower head pretty quick and was very nice, he also fixed another minor problem while he was here which was great!

D Rose came out and took care of our defective dishwasher. Very informative and polite.

The maintenance man Nelson Saez was amazing. He always makes sure the job is completed correctly and is very polite and thorough. He has come here several times and is always willing to help and provides details on the job and if there are parts needed. Highly recommended

D. Rose came out and fixed each issue I had. Thank god for him and his expertise!!!!! 10/10!

D. Rose came out a fixed my electrical problem very quickly and promptly. Very professional and nice.

Santiago Rodriguez did an excellent job fixing the ac unit in our home. Very professional and explained the issues to helped us understand what he was doing. Great customer service!

D. Rose was my HVAC he was awesome

Shoutout to my technician D. Rose for his professionalism and great customer service! I’ve had D. Rose respond to my home on more than one occasion and without fail he is kind, thorough and is a great representative of Progress Residential.

Thanks to Delia with progress residential she made moving in our new home so easy. Thank all you guys

I had an AC issue and Edwin, Resident Account Specialist, stayed on top of the issue and kept me updated throughout the process.

Kara Knack Thank you so much!!! with your excellent presentation !!!! You did a great job with great details the move in experience🤗 Oct 3, 2025💥💥💥💥 Today Michael the Service Tech Provided EXCELLENT Service !!!!! He was Patient addressed all my concerns and provided detailed information for resolution!!!!! He contacted his Manager Raul who took all the information and understood clearly what needed to be addressed. I am hopeful with their assistance my residential issues will be addressed. 10/16 Today I had a service tech by the name of Marcus🤗. He was awesome !!! He did a great job ins…

Trevor in the front office is super friendly and helpful! Managers Edwin and Mille also very attentive and very helpful as well! They have all made my time with progress a breeze! Great team and very awesome people (:

Angel was prompt on fixing the problem. Very polite and Pleasant

Worked with Delia, she was so sweet and welcoming! Made me excited to be renting from Progress Residential.

Angel was efficient, friendly, and completed all repairs requested… Highly recommended 👍

David Rose went above and beyond on his visit and made sure that our AC was up and running and fixed some exposed wires to make sure that was not the issue as well! Thanks for all you did while you were here Dave!! Highly recommend Dave and his service!!

They sold my property to mynd management during my lease and service dropped considerably even upon move out they picked everything to take my whole entire deposit over lies.

Laz one of the best technicians that they have.. he does exceptional work and is very detailed and thorough. Unfortunately I do not like this company that much but as far as technicians go he's actually one of their best. I would not recommend renting from this company. Unfortunately they have monopolized the market on single family homes. So the normal little guys like you and me can't find a home to buy or to rent for that matter cuz they own them all. To be absolutely honest they own over 60% of the single family rentals in the whole state of Florida. Ladies and Gentlemen please do your res…

David— He did an outstanding job servicing and repairing our air conditioning unit. Very kind and very informative

The bathroom in my home is spraying water despite the fact I’ve turned the main shut off valve off. I’ve been calling the emergency maintenance request line since 4:55am 9/1/25. I’ve called again at 12pm and 3:30pm on 9/1/25. No one has been out nor has anyone gave my call. This place is a joke. I am so frustrated with the response of this situation. The call center answering the phone calls are reading from a script. No help is being sent out. The water has spilled into the living room area more than once. I’ve been mopping up water for over 15 hours now. The videos below show the main water …

To Whom It May Concern, My name is Ken and I recently moved into your rental property located in Florida . We completed all required steps, paid all necessary fees, and officially moved in on August 29, 2025. Let me be perfectly clear: I am furious and beyond disappointed with the condition of this property and the absolutely unacceptable way this situation has been handled—or more accurately, completely ignored—by your company. We visited the property a week before our move-in date. It smelled a little off, but we assumed it just needed a good cleaning. We figured we’d take care of it once…

Shandiel was extremely helpful in resolving my maintenance issues. They were professional, efficient, and made sure everything was fixed properly. I really appreciate how thorough and friendly they were throughout the process. It’s reassuring to know that when something needs attention, Shandiel takes care of it quickly and with great care. Thank you!

Edwin has been SOOO extremely helpful! I know everyone has been going through hard times but everyone has different difficulties they are facing! I am 8 months pregnant and the stress has been crazy and the help that Edwin has put in to help us figure everything out and be on too of everything has helped us beyond words. I recommend him if you need help with your rent issues for sure!! He will get the job done and make sure you are aware of everything! Thanks again Edwin!

DRose was very knowledgeable of the problem and had our ac fixed and cooling the house again in a timely and professional manner. Also had great customer service skills.

Drose was amazing! Our A.C wasn’t working all night and all day, and he come and did his magic and made it work for us. We appreciate him coming on his day off to help our family, we don’t find dedicated people like that anymore, so progress make sure you keep him! Thank you DRose for all your help!

She is very helpful and concerned making the move easier

Shandiel didn’t show up to the appointment twice… the time he actually came he showed up un announced while I was at an important job for my business blowing up my phone. And the job he did to fix my fan was so poor Not a fan

We rented from Progress for two years and it was hands down the worst company to rent from. We had several issues with them and I would not recommend anyone renting from them.

D Rose is exceptional he’s not just apart of maintenance he’s now my family. He shows up and exceeds performance. Thank you for all you do

The entire experience is horrible. Communication is horrible from moving in, living there, and moving out. The last straw was charging me upon move out and stealing from my deposit for bogus reasons. Never again with this company.

Terrible customer service, you’ll never speak to a real person in your area that is willing to help. It’s a true online rental company that doesn’t care about its actual customers renting from them. In a little over 2 years in their rental I’ve had to get replaced 2 dishwashers, a stove, a refrigerator/freezer, and over 8 HVAC visits from maintenance. Maybe they’ll respond to a google review.

I am a 7 year resident in the same home with progress. On 9/2/25 my house was flooded with raw sewage due to a clogged drain line. Feces and urine water and toilet paper all over my laundry room, part of my living room and the garage. I contact progress at 3:15pm with an emergency work order. Progress never responded to the emergency. So me and my kids and wife go to stay in a hotel because none of the sinks, toilets or tubs can be used. I return to my home the following morning to see if maybe progress would be out early in the day. I call progress again to get a status on the drain clearing.…

They have my family in house that's 90 degrees. The ac is messed up. I wouldn't recommend to anyone. They are in contact with Kendall.

My realtor moved us in with a broken AC unit in 90 degree weather. Me and my family have to get a hotel room for the night, horrible experience to move and have so many inconveniences. 0/10 recommend.

I had a wonderful experience working with Rixie! From start to finish, communication was clear and consistent. She always responded promptly and kept me informed every step of the way. She offered helpful options, guided me through the process with patience and kindness, and truly made me feel supported. Her eagerness to help did not go unnoticed, and I’m very appreciative of all the effort she put in to make things go smoothly. Highly recommend!

Thank you SO much for coming out to fix our water leak D Rose. We really appreciate how fast, friendly and informative you were. A++ customer service no doubt!!

Millie was the best manager that I have spoken to in a long time. After numerous phones calls to get an issue resolved Millie took it upon herself to call me and resolve my issue but it wasn't about the issue she resolved, it was how she's resolved it. Millie displayed class that was next level. She never over spoke me like the rest of your employees did that I spoke with today. She actually listened to my problem and understood my frustration. Earlier in the day I spoke to someone in eviction department and they sounded like a robot, they over spoke me when I tried to explain myself used wo…

By far the worst experience we’ve ever had renting a property. The problems started in the very first week after moving in and never stopped. Every time we reported an issue, the response was either delayed or the repairs were done so poorly that the same problem came back again—sometimes within days. Instead of enjoying our home, we spent the entire lease dealing with a constant cycle of broken appliances, leaks, and general disrepair. What made the situation even worse was the complete lack of accountability. Communication was inconsistent, promises to “have it fixed” were rarely followed t…

Lawrence was amazing came on time fixed everything extremely fast! 10/10 would request for him again!

I am a resident of Progress Homes. Prior to renting my home with Progress Homes, I was skeptical because I didn’t know if getting repairs done was going to be a big hassle. Well…I have to say it has not been. I have been renting my home now for over a year and I would say I have had 7-10 maintenance repairs. I love the fact that I can request a specific maintenance technician and mine is Michael (forgive me for not knowing his last name). What I can say is Michael is The Best! I feel so comfortable with him. He is punctual, professional, reliable, knowledgeable and very easy to communicate wi…

Want to give 2 big shout outs to Mike (technician) and Rixie (Account Specialist.) Just wanted to thank them both so much for the consistent professionalism both provide. Man Mike, has kept our house up and running since we moved in back in 2023. Anytime we have any issues he’s here to take care of it. And Rixie, only she knows the struggles I’ve been going through lol. She is so sweet, patient and especially understanding. She’s the best. Thank you both so much for being yourselves.

I love the area ( neighborhood)my kids love the pool is a little further from my job but is worth it no complaints

Drose was our tech today who fixed our AC. He was incredibly helpful and educated us on how to prevent further issues in the future!

Huge thanks to D. Rose for going above and beyond! Our AC went out overnight, and D. Rose came out to get us back up and running. As he was working, a thunderstorm rolled in but that didn’t stop him. He stayed calm, professional, and focused, finishing the job despite the weather. He was incredibly polite, knowledgeable, and clearly cared about helping us out. In the middle of summer, that kind of dedication means everything!

Drose was my technician who came out to fix my ac. He was very kind and fixed the issue quick.

D Rose came out did a good job! Helped get us back in our home quickly!

DRose did an awesome job! Great service, and extremely helpful!

Worse place to rent homes from. They do not communicate and they have lots of hidden fees that you will not be aware or notified about. Their customer service representatives have an attitude all the time! They stole our security deposit after we hired a cleaner for the house during our move out and left the house in great condition. If you’re considering renting properties from them DO NOT!!! You will not save money and only have issue. I should have listen the first time I talk to a residence that use to rent from them. If I could give zero I would have!

Very efficient and informative with move in orientation! Answered all questions I had.

D. Rose did an excellent job verifying and replacing my leaking garbage disposal. He was professional, on time, and efficient. He’s helped with other tasks in the past, always with the same level of skill and reliability. If you lease through Progress Residential and want the job done right, D. Rose is the one to call.

I had a sliding glass door that was extremely difficult to open and close. Shandiel and Angel T. from Progress Residential were punctual, professional and got the job done! Thank you!

DRose came out check our AC unit. Figured out the problem and had it resolved in a few minutes. I am happy he resolved the issue and I did not have to go another day without Air conditioning.

D-Rose called asking to come early, and when it comes to AC I'm not going to argue with that. Checked the unit out and fixed the issue within 30 min. Poor guy sat in the heat just to make sure we didn't have to. Awesome job.

DRose was so great! He came in and took care of the problem right away! He’s a joy to be around very nice and professional! He deserves a raise!

Drose. Great response time. Cool dude thank!! Problem solved!!

Shandiel showed up to repair leak in shower. He got the right part and replaced.

D Rose es la segunda vez que vierne y de verda hiso un tremendo trabajo deveria ver gente mas como el yo le doy hata 10 star

Drose helped us with our AC unit and we couldn’t be happier. He answered our many questions and reassured us on how to deal with any other issues that should arise. Less than 24 hours from reporting the issue to getting it fixed. A+ work.

Very good!

Drose and Angel came out and addressed my issues promptly. HVAC issues are always serious in Florida.

D Rose and Angel did a great job. They Explained everything to me. They were very courteous and professional.

D Rose-n Angel did great

Dioses n ángel good job 10 star Ty 👍

Drose and angel a did an outstanding job! Very prompt and professional! Got right to work and got the problem solved! Even gave me pointers on my AC! Thank you so much!!!

D Rose and Angel were excellent. I was impressed by how they treated my ticket by arriving at the house about an hour after the ticket was created. Doug took the time to answer my questions . He quickly found the problem and they cleaned out the lines in the Air Handler. This is a very good team that Progress Residential has. Should there be problems down the road with the AC unit, I would be very comfortable if it was D Rose and Angel at the door. Thank you gentleman for the speedy response to the service ticket.

I have been renting from Progress since Jan2025. At first, everything was fine. That was until I need assistance from the customer service folks. I had an issue and requested a follow up from a supervisor. Rather than get a call, I get emails saying my issue is resolved, really? No one has done anything. I finally got a call back yesterday after waiting since June 10th, and this was after reaching back out to the company several times in the process. This company has the worst customer service I have ever experienced. My advice, avoid. They are not worth the hassle.

My Rental Experience: My application status showed “Preparing Lease Agreement.” I was ready and waiting to receive the lease so I could sign and pay immediately. Without any explanation, my status suddenly changed to “Qualified,” with a message that another application was pending. I never received the lease I was expecting, and the lack of transparency made the process frustrating. I followed every step promptly and in good faith, so it was disappointing to feel left in the dark at the final stage. I hope Progress Residential improves communication and clarity throughout the leasing process…

Nelson came through like a superhero today!!!! My house was so hot and the “Smart Home” wasn’t working properly. He didn’t make me suffer through the weekend in the heat! Thank you sooooo much!!!

Marcos was amazing

Drose responded to our emergency AC call Saturday night and was very helpful and informative. He even left his personal phone number to call if we had anymore issues since it was over the holiday weekend. He’s awesome!!

Marco visited my home today to help with AC issues and went above and beyond in ensuring everything was up and running and that I understood what had happened. He was very kind, understanding and determined to see the issue solved. I felt heard as a Progress customer and secure knowing they have technicians like him helping us residents out.

Shandiel was my tech— excellent communication and knowledge of the smart lock device.

Shandiel did an awesome job fixing the issue with our bathtub, we had a pleasant experience and look forward to receiving the same service in the future!

Marcos was amazing! He showed up right on time and worked on our maintenance request with professionalism and kindness. He was super nice, made us feel completely at ease, and genuinely cared about making sure everything was done right. It’s rare to come across someone so thoughtful and thorough—he really made the whole experience a positive one!!

Mr Rose is truly awesome. It’s the second time he’s come to our home to fix something and every time he’s gone above and beyond to make sure the problem is fixed. Very appreciative he came last minute on a day so we could be comfortable in a cool house.

Marcos was very easy to communicate with and did a great job helping us with a complicated fix-ups including HVAC at our new home. I could only hope that everyone was as kind, professional, and thorough as him.

David Rose he did a real good Job. He also explain to me all the datails . Thank you D. 🙏

Drose provided excellent services Today , very satisfied with him fixing our fridge door , the handle was broken and we had to wait for parts but he was very communicative and as soon as the parts came he arrived ready to get the job done , Thank you so much for the excellent service!

D Rose were very friendly and polite …Did great job taking care of things needed to be done..

I’d like to extend my sincere appreciation to Marcos, for his outstanding work on replacing our mailbox. Not only was the issue addressed promptly and efficiently, but he also went the extra mile by installing a new, upgraded mailbox that enhances the overall appearance of our property. His professionalism, attention to detail, and commitment to quality are truly commendable. It’s a pleasure to work with someone who takes such pride in their work and consistently delivers excellent results.

***Update - Still no call over 60 hours later*** ***Update - its been 2 hours since Justin mentioned below that he wanted to discuss this matter with me without reaching out, and now over 36 hours since I was told that I would receive a call within 24 hours from a manager or supervisor. I will continue to update this multiple times a day until they decide that I'm important enough to contact*** ***Justin, I've been waiting 34 hours for your company to connect. I'm in your system, you have my phone number. *** ***Update again...11:44 6/30/2025 30 hours and still no call back. Just got off t…

Had the pleasure of meeting keldrick today! Amazing tech& beyond friendly! He was quick and efficient. Great guy!! Thanks ! Had another great experience today & D-Rose was our guy! He was on time, quick & kind today. Thank you!!

Our technician Guillermo "G" Mora arrived yesterday (on time) for our appointment. He was very kind and helpful with explaining why he was there and asked permission to enter certain areas of the home to inspect the roof. He did a really great job! **I will be submitting a post soon as a review of my entire experience with Progress Residential thus far. I'll update that post throughout my time and experience as their tenant and post any changes as time goes on.

I’ve been renting from Progress a little over a year now and I don’t plan on changing that anytime soon. Tampa was affected pretty bad by all the hurricanes that passed this past year which was tough for a lot of people who live here or are renting to people that live here. Just like a lot of people, my home wasn’t in the best condition after the hurricanes but I was very fortunate because Amy Stevenson was assigned my account to transfer me in to a safer home. Amy did everything in her power to make my transfer as smooth as possible during stressful times and she did an amazing job. She was v…

UPDATE - REVIEW 2: Progress had made a simple mistake on my lease. My roommate and I told them about it immediately and they said they’d fix it. After THREE times of them sending the lease with the WRONG information, they voided our lease completely. It has been over TWO MONTHS, calling and emailing them at least one a week, just to find out our leasing agent hadn’t even looked at our case until last week, and when she finally did she just “resolved it” in the system without actually fixing anything. I am now 7 days away from my lease expiring and they still haven’t fixed the issue. This compa…

February 2026 - Review update: My wife and I noticed that one very big pine tree had died in the back yard as well as another big pine tree was starting to die next to it. I notified PR immediately via their online maintenance request form and also attached some pictures. PR sent a 3rd party vendor out to the house right away. Special equipment had to be used in order to get to the top of the trees. Also, part of the fence had to be removed for the equipment to be brought in. Within a few days of our request, the trees were cut down. We have been in our house for a while now and have been very…

Good technician, very polite and precise to details