Qualified Property Management, Inc. Reviews

I can't say enough positive things about QPM, especially Lauren Wilson. We have several rental properties, mostly condos, that can be quite time consuming, and sometimes confusing, navigating the different management companies to get tenants approved. Lauren took the extra time to send me multiple emails for the different associations for a few of our units with all of the attachments and instructions I would need; not to mention she always answers the phone...I've never once called QPM and not gotten right through. In addition, when I told her I was up against a time crunch getting a tenan…

I am extremely satisfied with the performance of our Property Manager, Mike. He is knowledgeable and patient with the Board Members. I feel Confident that he is carrying enough to help our Community.

I have had the pleasure of meeting and working with Jessica Pappalardo at QPM. She brings great energy to everything she does and is a pleasure to work with. Jessica consistently demonstrates that she has the best interests of her associations at heart and approaches her work with a high level of professionalism. Her dedication, knowledge, and commitment to the communities she serves make her a true asset to both QPM and the associations she manages.

I have not had a pleasant experience with dealing with Qualified Property Mortgage! The property manager Diane is impossible to work with,, she think one sided she doesn’t look at the big picture and she doesn’t return phone calls.

Lauren at QPM has been very responsive and attentive to all our questions and requests - a true professional. My wife and I are owners at The Enclave St Petersburg and the staff there communicates very well with QPM - both are incredibly supportive. Thank you QPM

My child seems to have great difficulty paying her maintenance fee in a timely manner. Debbie was very helpful. She was able to send me a link and allow me to pay the maintenance fees. I am listed as co-owner. I appreciate the time that Debbie took the talk with me and explain what was going on

I’ve had the pleasure of working with Lauren Wilson through Qualified Property Management, and I can confidently say she exemplifies professionalism and promptness in every interaction. Lauren is consistently responsive, efficient, and attentive to details. Whether handling routine matters or addressing more complex issues, Lauren always communicates clearly and follows through quickly. Her professionalism, organization, and dedication make her an invaluable asset to the QPM team and a reliable point of contact for property owners and residents alike.

Theresa Ahart with Qualified Property Management did an excellent job assisting me today. Polite and efficient and so professional. Nancy Ward-Keller Williams Tampa

As president of my condo association, I hear many complaints from my owners regarding our property management company, most of them justified. We just changed to Qualified Property, and most owners have not needed to speak with them yet, except accounts receivable. I had heard good things from the owners regarding Ryanna in accounts receivable and had the pleasure of speaking with her yesterday. She is friendly, knowledgeable, and delightful to talk with. On behalf of my association, thank you, Ryanna!

The entire approval process was smooth and expeditious. Both the receptionist with Qualified Property Management and the member of the board we spoke with (Barbara) were pleasant and helpful.

I’m a retired developer and I’ve been on boards for 20 years. QPM worked for me for two years and they were so bad, I fired them and went with First Service. First rate company! They have been exceptional, and I actually feel like they work for me and the owners. I bought a second home and 2 PM are managing it. There are unresponsive, have hung up on me, pretended not to receive any of my paperwork, even though it’s certified mail. Kind of votes without an owner of being present kept me from running on the board by claiming I don’t respond in time during hurricane week, even though I even cer…

They cancelled my recurring ACH transfer, then charged me $25 in "fees" because they cancelled it. Then they didn't notify me when it was cancelled, charged me a late fee on my HOA dues, and won't answer their phone to explain why it was cancelled in the first place.. DO NOT go through this company. AWFUL experience for any home owner.

QPM took over our community earlier this year and have been very helpful with the process. Ariana assisted me with my payments and was incredibly pleasant. We have several thousands homes in our community and I haven’t spoken to an unhappy owner yet!

Raemarie Bannon quickly responded to my email which I had requested lots of information. Her response was professional and she answered all of my questions. I do appreciate this very much. Thank you Raemarie!

So far communication has been handled very well with this company so far I'm happy with their service

I placed a phone call to QPM to get an address to send my monthly payment because my phone crashed and I lost it in my on line bill pay. Luckily I was able to speak with a friendly professional lady named Ryanna! So efficient. I had my information sent in less than 10 minutes. So nice to have an upbeat friendly person to help me. Thank you Ryanna!

Very patient, professional and expedient about responding to my multiple problems and requests.

Candy is always quick to respond and thorough.

Newer to the community, Rayanna was incredibly helpful in sorting out a lot of previous miscommunication and errors regarding my HOA account. She was so knowledgeable and demonstrated incredible interpersonal skills. What a great asset to our community. Thank you again for helping me navigate all my questions and sorting out all the mishaps.

I live in a property they are supposed to be managing. The woman who answers is very host and unhelpful on the phone. Really rude! They are a terrible management company - avoid at all costs!

Lauren was so helpful! The application process was easy, smooth and fast. I am so excited to be part of this community!

Lauren had great communication and very easy to work with!

It was an efficient process and quickly handeled

Ryanna explained in detail the issue and her resolve is scheduled. Expeditious, Resolute and well-explained. Overall Ryanna exemplified professionalism and quick resolve for an engaging customer experience. Thank you Ryanna

Outstanding customer service and support

Precious has been very forthcoming about the information she needs and is precise and to the point

Lauren is wondeful! I needed help with something recently and she went above and beyond to help me. I’m so appreciative of her efforts and efficiency in solving my dilemma. Thank you Lauren!

Candy is an asset to Qualified and Bob Bold. She is quick to respond to an email. She is always friendly and professional. Unlike some others. A keeper.

Very helpful and solved my issue very easily. Thank you Ryanna!

CALLED QPM & SPOKE TO RYANA THIS MORNING...OUR WASTE DISPOSAL NEEDED CLEANING..SHE SENT SOMEONE RIGHT AWAY...& ITS ALL CLEANED UP...TANKS RYANA FOR YOUR HELP 👍...

Tamra, Thank you and the maintenance team for getting the work done so quickly on our soffit at our villa. Greatly appreciated. It looks like new!

Professional service and helpful and pleasant attitude. Debbie answered my questions and guided me through the process. She then quickly finished on her end and I completed the rest through email. I had a follow up question and the gentleman who I spoke with was just as professional and nice.

Ryanna Marple was very nice, and she understood my issue. She helped me get the results I wanted too! Very satisfied with her help!!

Madi was great helping me with my application paperwork for DWB.

very friendly an professional service !!!!!!!!!!!!!!! thank you

Ryanna Marple was the only person from your company that actually took the time and effort to help us with an ongoing situation. We really appreciate her responding in a timely manner and was very professional to offer us suggestions on how to handle this issue. Thank you again Ryanna Marple.

Ryanna was so nice, kind and helpful. She is the definition of what great customer service is. It seems to be a lost art. I was leery when we switched HOAs but given the stellar service, it was the best decision the association made!

Despite multiple phone calls, emails, and attempts to utilize the resident portal, I have not received any response from the office or the property manager. Overall, the communication and responsiveness from both the property manager and the company have been poor.

I had a question which Debbie answered and gave me a necessary link to complete a transaction. Thanks.

April was courteous - even empathetic to an issue I was having. She provided assistance online to solve 1 problem and provided incormation as to how I might solve the other issue. Thanks, April!

Mary Anne was an absolute pleasure to deal with. You could tell she had the expertise , her interest and empathy were just plain super. If I wasn't retired, would hire her today.

We have grown to respect and treasure our HOA property manager who acts as if caring is part of the job. As a volunteer board member, working with Dianne for over half a decade, not sure how or why anyone would settle with less, than prompt assistance and dedication by management for all critical or not home owner's needs. Fast and responsive and available almost any time for our property!

Ryana was excellent in helping with my payment issues. Very patient with someone who was frustrated.

It’s always a pleasure working with Lauren at Qualified Property Management, as well as the rest of the team. She’s consistently helpful, professional, and quick to respond, which makes every interaction smooth and efficient. I truly appreciate her support and dedication

This was a very easy process. Lauren was very kind and so helpful in answering all of my questions and helping me through the process.

Ryanna Marple is a star! She went above and beyond to help me understand my account and billing. At the end of her day, she was still patient and kind when I was having difficulty figuring out a confusing situation. She even called me on time the next morning to check in and finish the business we had. Ryanna deserves a raise and kudos for an employee that keeps and maintains happy customers.

Assisted happily and immediately with an admin problem.

This request was sent over a month ago and I still have yet to hear anything from anybody.

Lauren is the absolute best. She handled a tenant approval for a unit I have where QPM they manages the HOA. I deal with management companies on a daily basis and this process is often very frustrating. She communicated extremely well, responded to every inquiry and got it done in record time. I can’t speak highly enough about her. I wish all people within the property management realm were as good as her. THANK YOU.

Big thanks to Lauren for being so helpful and friendly! You made the whole process smooth and easy for us — really appreciate your support!

I applied for patio extention to ARC approval. During the filling to approval process Ms. Madi Rodrigues was very helpful with excellent and proffesional cortius guidence. With her guidence and help approval process done quickly and smooth. we are fortunate to have such a wonderfull and cheerful person to help and guide our community. Ghanshyam Patel.MD.

thank you ms.tamra, was very helpful and kind! resolved my issue promptly and professionally

They have no idea how to communicate with a customer, they are rude and condescending. I simply wanted to set up my payment and make sure it arrived and they were annoyed to even talk to me, and their job is literally that, accounting. I wish my HOA never switched to this company.

Ryanna undersyood the issue quickly and was very helpful and efficient at getting it resolved.

I attempted to call for a work order that's been a thorn as a property owner in Herons Cove hoa. The person whom I was transferred to hung the phone up on me and I & my husband tried calling back repeatedly and then she wouldn't answer. No body has time or patience for rudeness from a business that their employees hangs up on them intentionally!!!! My husband stated her name was Kia

Ryanna Marple was extremely helpful with an accounting matter.

Receptionist was very friendly and helpful. I am very satisfied with the service I received. They were very quick and professional. I couldn’t be happier with the service I received from them.

I wanted to express my experiences with Kia Blow, assistant property manager for the Little Ridge Community. She has been extremely helpful in giving me the information I have needed as I am trying to list my property. She has been kind and patient with me and she always responds to my calls and emails. I've since taken the property off the market, but she's still there for my questions and I'm thrilled to have her to turn to. She s an asset to your company. A great rep for your business. She deserves a raise!!

We always get a timely response from the staff, particularly Savanna Hallmark and Candy Jardell, and our questions and concerns are promptly addressed.

I went in to hand in my ARC application and was so pleased at how efficiently and professionally it was handled. It was really a pleasure to work with Madi ❤️

Tamra and the rest of team were very diligent about responding to my questions and providing feedback. The request for the approval to install a new roof was approved within a reasonable timeframe. Thank you all!

Whoever I talked to on the phone today was absolutely rude. She kept cutting me off and being snippy. She put 2 seconds of effort into helping me with my question. The moment she couldn't find my address she immediately threw me off the phone and hung up on me. Who ever is running the reception area in this department is useless and needs training in customer service and just decent manners.

Very pleased with the prompt Email response from Mandi Rodriguez on my sprinklers service request.

I’m grateful for the prompt attention that I received today. The work order was placed and I was contacted immediately and the work completed the next morning. Great job.

Romina Fernandez has helped me many times. Online payments can be difficulty when your not used to banking online. I appreciate Rominas help and always pleasant and patient manner. Thanks Romina

Great communication and fast help with resolution Thank you, Tamra Marley

I thank our LCAM Mike for getting back to me at Club Redington as Quick as he has in regards to adding an item on the agenda

RIANNA WAS EXTREMELY HELPFUL IN ASSISTING ME WITH HOA / AUTO PAY SET UP WITH VANTACA. SHE WAS A TOTAL PROFESSIONAL ON THE PHONE, KNOWLEDGEABLE, PLEASANT WITH A VERY POSITIVE ATTITUDE TOWARD THE CLIENT/ CUSTOMER. FIVE STAR CUSTOMER SERVICE! THANKS, R. J. ROMERO

Our elevator has been broken for a month. Many elderly people in or 55 and over Shoreview ,1819 Shore Drive South condos.Five failed visits from elevator repair company.Then we were told the whole panel had to be sent out!Our property is a mess, shrubs dead, grass mostly weeds.Front shrubs dead, our board President does more than QPM.The side of our building is a disgusting mess. Our stairs, stairwells and walkways are filthy and unsanitary. Our representative is rarely here checking on or updating us on possible timeline of potential progress.All the buildings on our street show signs of prog…

I appreciated the quick response to my landscaping plan. Your help in this matter has made my first request with the new HOA a positive experience.

I emailed 4 different people trying to inquire about community documents for a real estate transaction. One responded 2 days later to tell me to “ask the owner”. Consider different property management if you’re looking for someone to actually be helpful.

Very pleased with Tamra performance always on top of everything ànd responds in a very timely manner extremely happy 😊

Ryanna is so helpful! She is patient and kind even when I ask the same question in a different way to make sure I understand, she still has patience. Awesome experience every time I talk to her.

Jennifer gave me advise and instructions regarding a work order which I was doing incorrectly. I have been negligent in recognizing Jennifer in the past and would like to note that she has always done a fine job and deserves recognition. Thank you Jennifer.

I called to ask about making my payment online and Mark was so very helpful and pleasant. He explained everything to me and sent me the link I needed. He was a pleasure to work with, very much an asset to your company.

Excelent

Ryanna was extremely helpful and patience, with these two elderly residents. We couldn't have asked for more from her!

absolutely horrible. if you can avoid any neighborhood with this hoa. they don't make it easy for communication unless they need something from you and they never fix ANY issue. over a year i've been asking to get my flower bed fixed because their company ran it over with a four wheeler while doing maintenance on the units and they closed the issue with no resolution. again i'm having another issue and their reply is "it is what it is" professionalism is not to there. and again they bc lose the conversation so i cant even reply if i wanted to. waste of money and time

Lauren is very professional and prompt response.

Tamara at Qualified Property Management responded to our inquiry in a prompt, professional manner. Thank you for taking care of our concerns.

I live in a 433 unit complex QPM refuses to put a full time property manager on staff for us, this has been going on for months. Now with the Milton damage it has made the absence of a full time manager even worse. Qpm knows this and doesn't care I'm urging my board to find another Mgr company that appreciates our business.

As a first time owner in an HOA property managed by this company - I will save ‘unimpressive.’ Their company after closing stalled the initial contact to me about where and how and what account number to send payments to - which resulted in a late fee. (I pay all of my bills on time and despise late fees). So this was unacceptable. When I called later to confirm receipt of payments and take care of other communication issues - they would not answer the phone, or would take messages and not reply. They separate themselves from the ‘on-site’ manager which is a very important communicat…

Ryanna was very helpful and very patient with my concern as to making my payment on line! Thank you Ryanna great customer service 👍

Very rude staff and least responsive. Our HOA fired them

My experience with Ash C. was how helpful she was is helping me get the approval of the ARC for my hurricane impact windows. I appreciate the help she gave me.

This company services my community and they have been horrible. You can never get anyone to return your emails or phone calls. Our entire neighborhood is upset with them. Mark and Mandy never respond to anything and we have some serious issues happening right now. Really bad timing to be completely absent. Do not let them run your community or you will be sorry total lack of oversight.

Ryanna was AMAZING! She was so patient and understanding with the issue I was having.

Candy is Just the sweetest person one can speak to . I reach out regularly regarding HOA matters . Every single time I reach out to her about the many upgrades I’m making to my home ,she goes above and beyond to answer questions and concerns .

Lauren Wilson had excellent communication skills. She responded timely and thoroughly. She played a major role in helping the process of getting approved go through smoothly.

Jennifer M. Rivera is very pleasant, professional & proficient to deal with as our LCAM for our Esplanade Community.

Ariana V. was most helpful. We resolved my issue easily.

Theresa provided a quick response and resolution to our issue. Thank you.

Very responsive and to the point!! Thank you Tamra!!!!

Stevie very patient and sweet .She even help us lowing the cost so it was more affordable in our budget. The whole process was enjoyable instead being pressure into buying insurance

Lauren Wilson handled our case so quickly, professionally and definitely genuinely cared about our situation We were moving from NC to a Florida property and she made what could have been a difficult transition so easy AND got us HOA approval in RECORD time might I add.

I met with Ashley last week with 3 issues. Two involved water irrigation problems (prior to her joining our community) and the submission of an ARC plan. She was personal, professional and I believe she will be a welcome addition to our Del Webb Bexley community. Thank you Ashley. Bob Quinn

Theresa is an outstanding office manager and we are lucky to have her onboard in Oak Village. Give her a big thumbs up next time you're in the office.

Sent Candy a message that I changed cars in Florida and gave her the new tag number she took care of immediately.

Ryanna, Thank you for being so helpful, informative and efficient. I appreciate you going above and beyond to ensure that every question was answered. Your communication and "can-do" attitude were a breath of fresh air. What an asset you are to QPM,Inc!

Tamra and Mark are great

Working with Candy is a pleasure. She is always so helpful and responsive

Ryanna was very helpful with the questions I had for her.

Madi Rodriguez is an asset to our Del Webb Bexley community! Her responses are timely and helpful.

Rachel Myers was amazing at helping me with my violation, so helpful and professional and very understanding and got back to me in a timely manner! Her assistant Madi was super friendly and helpful with guiding me through the notice I received. Thanks to both of them I now understand my hoa rules.

April Hagood has been very helpful in answering my questions. She is very professional at all times. It is a pleasure when I get her on the phone, I know that I will be receiving her upmost attention. Thank you April

Romina helped me out and she was great! Took her time to ensure what I requested was correct and she emailed me super quick! Thanks so much!!!

They were very accommodating and responded quickly to my request. I was extremely pleased with Madi's help thru the QPM office at DWB. Thank you to all who're part of this refund.

Seven phone calls until the last (QPM) which resolved the issue within just a few minutes. THANKS!!!

I love Qualified Property Management. I called to get help with setting up my ACH to make my payments. I spoke with April. She was kind and patient.She walked me through every step by step. She is very knowledgeable. All of the representatives that I have come in contact with have been amazing . Thank you for making the process so easy.

Ryanna was extremely helpful and quick with her follow up. She made the process easy and had excellent customer service

Ryanna was extremely helpful to me. As a senior citizen, not very good with technology she patiently walked me through how to set up the bank to bank transfer for my HOA payments. I am very grateful to her for her kindness, patience and professionalism

Ariana was excellent. She walked me through an issue I had registering and couldn’t have been nicer. I am not tech savvy and she was very patient and helpful.

Romina was very kind and helpful. She was knowledgeable on every question I asked and got the information to me quickly.

My experience with the staff was easy, with being new to the HOA process, I was helped with my approval so I am able to move into my Heritage Lakes villa on schedule. I cannot thank all of the staff enough. the moving process in hard enough, but I know all my future dealings with Oualified Property will be a good experience. thank you sooo! much.

Cannot get ahold of anyone and you don’t take care of the complaints at Colony Cove instead of letting the board.

Professional and friendly staff, I spoke with Julie!

They worked quickly to get our approval notification to the company for our high impact windows.