Rizzetta & Company Reviews

Had an issue going on with the road work being done by the county. They were not keeping up with the entrance to the neighborhood. Sue Kuchler quickly responded to my email and then contacted the people who needed to be notified. I appreciated her assistance with this matter.

Susan, the HOA manager always gave us quick responses and suggestions to me. Great communication, professional service, and superior experience!

I had a family gathering today at the Sterling Hill South clubhouse. We had a great family time, but also Irene Mockabee offered an exceptional customer service. Thank you all Sterling Hill staff. Keep up the great work. Sincerely, Albert Garcia Barrington Homeowner

Andrew Davis is without doubt the best CDD Field Manager that Greyhawk Landing Community has ever had. He is not a manager that manages sitting behind his desk all day, rather one that gets out and gets involved when a homeowner brings an issue to his attention. I live in Greyhawk and recently had a contractor that was using my property as a short cut to access our ponds with heavy equipment and in the process broke several of my landscaping sprinklers that needed to be replaced or repaired. When I brought this to Andrews attention he drove over to the house, viewed the tracks left by the …

I have needed to interact with Rizzetta & Company several times over the past year since I purchased my home. Susan Kuchler has been the first Point of Contact for all my HOA requests. I know I'm not her only customer, but she makes you feel that you are. She is consistently so kind and patient. She simplifies HOA processes, keeps things in order, and moves them along quickly as she sees them through to the end...with kindness. Susan Kuchler (and Rizzetta & Company) give community associations a 'good' name.

Connie at the South clubhouse is incredibly friendly, helpful, and all around splendiferous! She goes above and beyond the call of duty whenever anyone needs anything! Connie is not only a viral part of the community but practically part of the family at this point... Thank you Connie!!!

I was very weary purchasing a home with a HOA! I have had the pleasure of working with Susan K at Rizzetta & Company and I could not be more pleased. From the moment I first reached out to them, their team has been professional, responsive, and knowledgeable. Their communication is top-notch, keeping me informed about any updates or issues with ARC requests I submitted in a timely manner. I have found their staff to be courteous and always willing to go above and beyond to address any concerns I may have. Their exceptional service and attention to detail have truly made a positive impact …

Lori and Jen are the best property management team I've ever experienced. While I am not a fan of HOA or CDD. Communicating with them helps me appreciate what they bring to the table. Thank you ladies. MPIV

Evelyn is great, she is always super nice and thinking about the residents, and how to make the pool area more fun and welcoming with other community’s you don’t get this type of service and to see some one who is always putting 100% effort is appreciated. you guys made a great hire

I have known Lori’s professionalism and outstanding customer service for some time, so I was very happy to see her become the Manager of our Waterford clubhouse.She is always welcoming, helpful, and attentive to residents’ needs. Lori takes pride in what she does, and it shows in every interaction. She is a wonderful addition to our community, and I wish her much success in her new role.

Went to South clubhouse to schedule an event later this year. Irene M made the process quick and easy. Hope to see her again soon.

Glen creek is going down the drain So disrespectful and disappointing to see how some of these tenants treat the clubhouse and pool area. Most of the time there’s no room at the pool on the weekends. I can’t take my little ones swimming because it’s completely full. People have blasting music and bring crowds to party the atmosphere has turned into something else. It’s so sad to see the deteriorating change. Honestly, I don’t even know why they have security there sometimes because nothing is under control. Cars are parking all over the streets anywhere they find and they’ve turned the clubhou…

Lori Stanger at Meadow Pointe IV has been my lifeline throughout the nine years I have lived in the Windsor community. Over the years, I have reached out to her many times for assistance, guidance, and answers to questions regarding my home. She is consistently professional, knowledgeable, and courteous in every interaction. Beyond her expertise, she is genuinely kind, approachable, and friendly, making every conversation a pleasant experience. In today’s rapidly changing social and professional environment, individuals with her level of dedication, competence, and compassion are rare. She is …

We lost our fob at our community pool at Waterford. We asked Lori Crawford, who is the clubhouse manager, if anyone turned it in. No one found it however, Lori went above and beyond and looked for it through out the grounds and found it a few days later in the grass! Crazy she even did that for us! To top it off she was even gracious enough to actually go to our home and physically drop it off to us. Thank you so much Lori! We are lucky to have you at Waterford.

Lori in Waterford in brooksville is very sweet and welcoming. I just moved here and she took the time to show me the amenities which include resort style pool and decent gym. Happy to know she’s there working and keeping the best interests for the residents

Lori is great! I love this clubhouse Waterford is great!

Our WATERFORD Community has Excellent services; beautiful Club House; & superb accommodations. Lori Crawford is a most caring manager of both the residents & the appearance of the facility. .

We live in Waterford Community. Lori is doing a great job with a very post attitude!

I live in Waterford Community and I’m thank full for Lori Crawford she keep the gym clean and the pool definitely a great staff member to have in the community

Lori was fantastic. I appreciate that we have her here because she wants to put the residents in the community first!

My interaction with Sue Kuchler was excellent, and she quickly helped me get set up on the portal and addressed my concerns with grace.

As a new homeowner in the neighborhood, Susan Kuchler ensured we were given all the information we needed to gain access through the gate. She was quick to respond, even same day, to email.

Sue Kuchler was very friendly & Quickly resolved my issues which I truly appreciated. I feel like lately when I make phone calls to companies I just get transferred all over the place, but Sue took care of everything in one phone call. Kudos to you Sue!

She was so on the ball, matter of fact, very thorough. In detailing and handling the needed work request needing to be repaired quickly.

My family and I live in Owls Head East subdivision in Freeport, and if I could leave zero stars I would. On 11/7/2025 we received a complaint from the HOA managed by Rizzetta. On that day I responded with a records request since Florida residents are allowed to view complaints that are filed as official records and covered under the HOA Act. I have made multiple calls requesting access to my records and have been stonewalled or received no response the entire time. Shelby is ineffective, and Claire must still be at a meeting or somewhere else over the last month where she could not call me bac…

I couldn’t have had a better host than Francis. She was very attentive and informative. If you’re in search of a clubhouse for activities I highly recommended contacting Francis at the Verandahs!

Francis was so helpful and informative. We had a great time at the club house!!!

I live in Lake St Charles. Rizzetta and Company are the absolute worst Management Company. They employ Stephanie DeLuna as our District Manager. She is rude, obnoxious, overbearing and very controlling. She would not let our residents speak during our Community meetings. Really they are zero stars. Stay away from this company. This will be posted on other websites.

If it were possible to provide 0 stars, I absolutely would. They might be the worst HOA I have ever seen. It took us months to be added to the call box once we moved in to the community. I literally included the completed request form on my first request to be added and weeks later received a blank request form asking me to "fill it out". Repeat that process a few more times, and we are finally added. Fast forward, same process for an ARC request. I find it absolutely crazy that I actually have to pay dues to this company. Even our HOA president's requests just get absolutely IGNORED. S…

I’ve lived in the Triple Creek community for a few months now and have been very pleased with the area. A big part of that is thanks to Arlene. She is truly an asset to our community; friendly, kind, consistently going above and beyond in everything she does, and pours genuine care into her work, and it shows every day. She keeps the community clubhouse spotless, from the bathrooms, kitchen, and gym to the outdoor areas. She is always picking up trash, helping maintain the grounds, and ensuring that all shared spaces are welcoming and well cared for. What stands out most is her dedication to m…

Arlene is awesome and always positive. Great person to be around 😄

I love being at the clubhouse. The staff are very friendly and helpful. I like the fact that the housekeeper makes sure the area is clean and smells fresh. Let's not forget the coffee.

Arlene has been doing such an amazing job at keeping the amenities clean. I use the gym very often, and she always greets everyone with such a beautiful smile and so much kindness. Gym and the restrooms have been spotless which makes it so much more enjoyable to work out. Thank you Arlene

I have the pleasure to be able to interact with Sue Kuchler in regards to HOA alterations for my property and she is very pleasant and helpful. Thank you for helping me with my application process.

Horrific. Unresponsive and uneducated employees. Been dealing with them for many years. Hopefully, we fire these people soon. I am not even sure they know how to spell property management.

Lori is the best. We rented out a room in sterling hill for a baby shower party and she has the best customer service I ever experienced. We will be back for another party.

Simply no question asked undisputed without a doubt worst property management company there is. We just fired them from Trevesta over here in palmetto. They were also managing our cdd fees which includes managing our lake and ponds. That obviously went out the window when they got word they were on their way out. The entire neighborhood is infested with midges which are basically a mosquitos even more dumb cousin. I would never recommend this sorry excuse for a “management company” to manage a 0.25 lemonade stand. Save yourself time, money and resources. Swipe over this train wreck.

Steer clear from Rizzetta. They very poorly “managed” the Trevesta community in Palmetto, FL. They were highly disorganized, slow to communicate, if at all, with residents, wasted HOA funds by not getting proper competitive quotes in a timely fashion, addressed very few maintenance issues to the community’s satisfaction, did very little to enforce community rules, and had a revolving door when it came to staffing. Our community was ecstatic when we switched to another management company.

My roof was leaking so I decided it was best to replace the whole roof based on its age. Replacing the roof requires an approval letter from the HOA Architectural Review Committee (ARC). Sue Kuchler went above and beyond helping me through an unfamiliar process for submitting an ARC request. She provided a better request than I could write for the ARC by assembling all the documents for them to most efficiently review the request quickly. Sue understood my request was urgent since my roof was leaking and so she expedited the request. She frequently followed up with the ARC and provided sta…

Lori was amazing and so helpful. I had my gender reveal here and I now plan on having my baby shower here.

All the staff at he Sterling Hill Clubhouse is so kind and helpful! Lori is a delight and so enjoyable to deal with!

Irene Mockabee at Sterling Hills always does a great job keeping up with everything, from cleaning to reporting maintenance related issues, she always gives her all! Fabulous person, always with a smile, i’m lucky to have her in my community!

We rented this place for a baby shower, and I have to say the place was perfect from the jump. Spacious, clean and well lit. The price is fair and the person in charge was great. Lorrie was supper helpful and welcoming. I highly recommend.

Just had an event today here at Sterling Hills North Club house and what amazing staff and space! Lori in the front office took care of us the whole way through and she was just spectacular!

Irene Mockabee with Rosetta is the most sweet and helpful clubhouse attendant at the Sterling Hills South Clubhouse. She’s been around for 4 years and is always jovial, making people laugh, lending an extra hand with kids and the messes us families make around the tables….so you can be assured you’re gonna come to a spotless stay in paradise around this pool. Let’s keep her around as long as she will stay :)

Rude staff, overheard the 2 old ladies complaining about having to stay an extra hour for a birthday party

Irene and the staff were great for the Birthday Celebrations. Thank you so much for the wonderful hospitality.

I stopped by The Bexley Clubhouse office today (Friday) unannounced, needing a last-minute notary service. Both Jessica and Michael were there and kindly assisted me right away. Five stars!

Working with Sue Kuchler is great. She is so pleasant. She is very responsive and informative.

While I made a mistake in the application process for architectural modifications, the Wesley Chapel team was extremely professional and prompt and diligent in helping me submit the correct documentation to get to a resolution. I am thankful for how smoothly everything went.

Visiting my daughter in Davenport. Parked in the designated guest spots. Got towed. Her friend stopped by for two hours & got towed. When you call to figure out what happened to your vehicle, they took 2.5 days to call back. I guess you can never have more guests than what can fit in your driveway. Even after talking to them, not a clear answer to the problem. Should I buy a $15 guest pass for all my friends that may stop by? And what happens if they come last minute? You can’t register a guest quickly. Happy Holidays to us!

I was in need of a notary public I remembered seeing in the news letter that the clubhouse offered a notary service. I called Lori at Meadow Pointe 5 club house. She and another manager are on site notary’s for all residents. A free service offered by the CCD. Evening hours are available for individuals who work . I am so thankful that we have this service available , so close and convenient. Lori is friendly, informative and helpful. Thank you Lori and Meadow Pointe. Simone and Anthony McPherson

absolutely terrible customer service for Lakeside community. My experience for a small mistake literally makes me want to short-sell my house and not care.

I live in sterling hill and Lori was an awesome employee just overall really nice and did an awesome job. Really nice and really appreciated her attitude and work ethic.

Lori answered all my questions about the clubhouse. Very informative and great personality. Recommend looking at Sterling Hills.

I’m disabled and Irene M. Went out of her way to help me today at the Silverhill North clubhouse. She brought me water and held the door for me and she was so very kind! Thanks Irene!

Thank you to Irene Mockabee at Sterling Hill in Spring Hill for her tremendous help and caring. It was a pleasure working with her Joanne Rhinehart

I'm not sure what I pay for every month. It's more like a donation. This is by far the worst HOA. They do not take care of the neighborhood which we pay them to do. We have dead grass and weeds everywhere. They have not replaced the mulch in years and multiple parks are not functional and have not been for almost 2 years now. On top of it all, their back office is terrible as well. We are billed semi-annually and every time I have to ask for an invoice. I don't receive it and I get late fees. This is a very deceitful company.

Lori is always keeping things clean and works with a smile. She is so helpful with any questions. I also appreciate her ability to detail. The safety of storms that are incoming and making sure everyone is out of pool area. Wonderful employees at the Sterling Hill North clubhouse.

Lori from Sterling Hill is w I wonderful ❤️. Bathrooms are always clean and she even fixed the ice maker in the refrigerator for ne to get ice daily. Love her kindness ❤️

Excellent communication and very helpful staff. Sherry Roxby, was very quick to respond and guide me through as it was new to me to enroll into the portal.

First time ever in an HOA community, heard nothing but horrific things about them all to say that has not been my experience….Not my personal choice however this is what i signed up for so the process is what it is….my experience so far has been a good one. Taylor has been a great communicator as well as Stacey Gardner. Stacey and my interaction has been very pleasant in regards to setting me up with the community gates and etc…She made me feel like i was the only resident while helping me with the application process for a screened in lanai. Everything went smooth. Nice work to Taylor, Stacey…

I live in the summerwoods community in Parrish and This company is a joke poor communication the areas they are supposed to be taking care of are awful. We have trash building in the plants around mail box’s piles of dirt building in the temporary parking areas for mail unfinished sidewalk section A speed limit sign that has been knocked over for months now Dead landscapes and the pool area is the worst part and he pool either has so much chlorine in it damages clothing and burns your eyes just standing up in the water or has no chlorine and algae growing on the walls and steps water smell…

Bestest ever!! Denise was the most helpful EVER!!!

I want to commend our pool attendant, Irene Mockabee, at the South community clubhouse for her exceptional service and dedication. She consistently maintains a clean and safe pool environment, always ensuring that all equipment is in top condition. Her friendly demeanor and willingness to assist with any needs or concerns make every visit to the pool enjoyable and relaxing. Irene greets everyone with a warm smile, her efforts truly enhance our community experience. We’re fortunate to have such a reliable and professional attendant. Thank you for your hard work and commitment!

Lori and her team at Meadow Pointe IV were amazing! We hosted a baby shower in the club house and the space was super clean and perfect for our party. Would recommend to anyone looking for an event space!

Irene Mockabee at sterling hills north clubhouse was simply amazing and friendly. She was sooo helpful the entire time.

Thank you Sue and Lori for the wonderful experience with Sterling Hills HOA that was very welcoming and helpful. I love our new home rental and community!

Had my daughter’s baby show at meadow pointe IV. We were so pleased with place. It was clean affordable and accommodating. Lori Stanger was very helpful with providing us with anything we needs. Would recommend this place to friends and family!

I am a resident in Waterford and love the clubhouse and Lori does a great job taking care of everything and keeps it clean.

Great team ! Love the pool ! Always a good time ! Friendly staff and always inviting !

Resident of Lang Lake Ranch Reserve and wanted to take a minute to brag about Kelly and Shawn that manage our Clubhouse! They are truly amazing and they put together the BEST community gatherings. We have lived in two other neighborhoods in pasco and NOTHING compares to what these ladies can do. They take the time to know the residents and their kids by name! My kids always look forward to stopping by the office on the weekends to see Ms. Shawn. There was a brief time when Kelly and Shawn were not at our development and things seemed to go downhill. Now that Shawn has been back and her and Kel…

We love Kerry and Shawn at the club house in the reserve at long lake ranch! They are ALWAYS so nice to our family and the families around us. They organize family events twice per month, the events are full of energy, the decoration, food, activities, DJ, inflatables, raffles are amazing! Very well organize, clean, and full of fun! We love to come to the club house. Thank you for making our community such a nice place to live.

Shout out to Kellie & Shawn for hosting another amazing family celebration! You girls always plan really fun events but you really out did yourselves with the “Under the Sea” pool party! We appreciate you both so much and all the time you put into making our community so special! #ReserveatLongLakeRanch

Unaware, unresponsive, disinterested in the quality of life issues for the properties they manage.

was in the process of buying a home in their lakeside community, parked my truck and trailer just outside of my inlaws house there and got towed. The towing company cussed me, and hung up on me. Now, im not pleasant to speak with by any means but i am at the very least cordial. a-1 towing was not. So to whom it may concern, stay out of florida and stay out of hudson. They want your money, not you. Oh and linda the hoa manager, not only does she not care about you. “not knowing the rules is not an excuse for not following them.” she cares only about her position and will make that very clear.

The staff at Meadow Point IV are wonderful, especially Lori. Lori and the other staff members are exceptionally kind, professional, and welcoming. Everyone is always willing to help and are responsive to the needs of the community. They plan fun activities and events and encourage neighbors to get together at the clubhouse. They truly exemplify the qualities of great customer service!

Hands down the worst management company I've ever interacted with. Had them for 2 years when we lived in Tampa and it's just as bad now as it was back then. Can never get anyone on the phone and when you do you get the run around. Mathew, who's responsible for our community, never responds or answers the phone. As we sold our last home that community was smart and moved onto a new company. Hoping our new community does the same sooner than later.

5/26/24 Great Memorial Day Party at the Community Center! Kelly and Sean and all the volunteers did a fantastic job! We had a great time. It was well attended. It made me really appreciate the pool area, size, and design of everything. Previous Review: Kellie & Shawn do a fantastic job running activities at the community center at the Reserves at Long Lake Ranch. They remember our grand daughter and are so inviting to have everyone attend the functions and events. They seem to always have something going on. They have seen us using the facilities outside and come out to talk to us or offer …

Super helpful, great communication, and an effective team. Lori was especially helpfully to the group, we appreciate it!!

I live in the talavera community, and had an issue that I needed to speak to the manager. Miss Evelyn Lopez. She was extremely helpful, I've lived here for 2 years and she is by far the most pleasant person to work with who is willing to help at least me out as a resident. She is very knowledgeable, very professional, and has an outstanding demeanor. I hope that in the future she will be the one I will come to for any issue that I have with the cdds.

lori is the best help i could ask for being in sterling her helping at anytime no matter what couldn’t ask more of her

Lori was helpful and answered all my questions. Very attentive.

I live sterling hill and have been for the past 2 year. It’s an amazing community and I’m never left without something to do. Also, Lori Is an amazing worker that always has a smile and makes the experience better!

Lori at Sterling Hills was awesome. We had a fantastic time at our Gabby’s Bday party. She was so helpful and friendly

Lori at the sterling hills clubhouse is great at what she does; she always keeps the place clean and i get a good laugh every time she comes in, she is a very nice person to talk to.

Lori is one of the friendliest faces at the Sterling Hill Clubhouses! She always takes a moment to say hi and does a great job at keeping both facilities clean an comfortable. As a resident, it’s always a pleasure having people like Lori greeting you when you come in to use the amenities.

Amazing service at the gym, Lori kept it clean at Sterling Hills and stayed out of the way of my lift.

I just wanted to say that Lory at sterling holl is amazing she is awesome always willing to help

Thank you, Susan Kuchler, for your assistance with my questions and guidance. Your swift and precise responses are greatly appreciated. I also want to express my gratitude for your patience during our extended email communication and for promptly resolving my queries.

Irene was so nice as usual. She cares about everyone that enters the clubhouse doors. She’s awesome!

Very unorganized. H o a members constantly giving out is giving out final notices. Communication is very weak. Hard to get through to anybody besides the portal.

Amazing service vending machine works perfectly loving it over here and the staff are so nice! 😊 beware though they had poop in the pool they need to fix that issue

Susan was extremely responsive and went above and beyond to help us get our fence installation approval. Thank you Susan!

Evelyn is very helpful, and great attitude! It’s always a pleasure to interact with her.