Second Avenue Reviews

My experience with Second Avenue has been wonderful. I recommend this company to anyone in the market for a place to call home. Second avenue’s staff can be compared to the “Chick Fil A” of property management companies! To service us is their pleasure and everyone is always pleasant. I’m thankful I found this company!

Been with them for 3yrs now and they are the best. They communicate and they get they work with you when you need help. They are always helpful and nice

Absolutely the worst rental company I have every worked with. Terrible management from day one, we had a difficult time entering our rental and when we did it was not in good condition. The home was a complete mess with lack of care throughout, including the surrounding property. Multiple appliances were broken, they took awhile to get replaced, and they hired out contractors that resulted in more issues, including having the fire department called for a possible electrical fire! The management company barely had anything to say about that! Every single issue has been turned into a massive hea…

Alex was very helpful with getting my issues resolved this morning he was friendly and very kind and made sure it was resolved and even camee a call back when it was handled thanks Alex we need more people like you and customer service

Alex was very helpful when I called with several issues. He was prompt and straightforward in helping me. The condo is beautiful and we love it here.

Second Avenue always has great service and are very professional. Customer service is always helpful and takes care of any questions I have especially Jhon Garcia!!

Don't rent from Second Avenue property management. They run you through so many hoops to get anything done. But they are very quick to add extra charges to your account for things they didnt contact you about. This management company is the worse by far.

I will say I would not recommend 2nd avenue to a single person not even my worst enemy In a economy like we are in now the company it's self is not good they care all about getting new renters and not helping the ones they have they will leave your stuff broken for MONTHS I THEN CALLED BACK TO BACK AND NO HELP FOR MONTHS I then talk to Alex and he is the only reason this post gets 5 starts out of 35+ foreign people seeming like a scam center I got threw to Alex he was professional nice and all around a good person I'll post later if he fixes the issue my 5 stars may go to 1

John was very kind and professional. He addressed my concerns quickly and made the whole process easy. I really appreciate his excellent customer service. Thank you so much for your help!

Just got off the phone with Jhon everybody knows what their doing and a very well professional place very happy with everyone thankyou again Jhon for your help today

Second avenue has a great team that is very responsive and helpful. Just did my first renewal with Shannon and have been beyond happy with the whole process. Definitely recommend to rent from them!

I am extremely disappointed with how this situation was handled. When a move-in date is provided to a future resident, there should be a reasonable expectation that the date will be honored. People make important decisions based on that information, including ending leases, arranging transportation, scheduling movers, taking time off work, and securing temporary housing if necessary. Unfortunately, it seems that little consideration was given to the impact that changing or failing to honor a promised move-in date can have on someone’s life. Not everyone has the flexibility or financial resour…

I have been with Second Ave for 3+ yrs. My work relocated me to another location from where I am currently reside. I had signed a vacate document with second Ave After diligently working with Shannon, I have decided to renew my lease and stay for another year. It will cause me 2hrs a day driving but Shannon assured me his main focus was accommodating me and saving me the painful time of a move.

I started the process with renting a house from this company and after viewing the home I asked that the home was cleaned and a few issues be fixed. The company claimed they fixed the issues and the home was turned over to be moved into. I asked to view the property before moving and was denied. The company has my funds and stated clearly they would refund the money and no penalty would be held against me. Days later the same individual sent an email stating they would no longer honor what they stated. I did not occupy the home at any time. My email to the company: Hello, I need someone to c…

We were scheduled to move in on the 26th after initially applying was told someone else put hold few on the property and that we had to reapply because the property came back on the market after the initial applicant backed out. The move in date got pushed back to the 27th because we were told the house wasn’t ready to be moved in well today is June the 4th I have put in maintenance request for trees on the house covering power lines and roof, flooding in the hall closet from running the sink in the main hall restroom, flooding under the carport in the master bathroom because the toilet is not…

I’ve been with Second avenue for more than 3 years now. They have great representatives that answer the phone. They always try to work with your concerns and is a great company to rent from.

I had several questions about my rent, late fees, filters, etc. I call early, 8:00 am. Brittany immediately answers with a pleasant attitude. She answered every question with clarity and patience. Thank you. 😊

Alex in customer service was understanding and a great communicator. I've been with Second Ave for 3 years and I would definitely recommend 👌🏾.

The representative was very nice and efficient to work with. He resolved our issue very quickly.

Alex & Sharifa are my goto parties!!!! I have been a resident going on 4 years! They both are welcome helpful & understanding

I have the best property management group… but today Levi was awesome… I’ve been having a rough couple of weeks … so I promised myself to not feel bad if my call didn’t go well… especially since today is my birthday… Levi was super helpful … he really made the call feel easy… grateful for his grace today.

Explained that I had to wait on the mantanice department to inform me for an update on my air conditioner issues an that hopefully it will get resolved soon because it's getting hot outside but I've never had a problem with this company an I hope I never will so for anyone looking two rent from this company they have been very trustworthy with me

Let me start off by saying this. The house wasn’t bad at all. It’s dealing with maintenance who you can barely understand, And the delay in repairs that always happened. My wife and I rented from them for 2 years. The first year went by fine… right when it was time to renew the lease all of a sudden rent went up 300 a month meanwhile several house bigger than the one we were staying in were for rent way less. Upon presenting this info we were given 3 options. They took the rent down 50 bucks ish if we sign a 15 month renewal or get stuck with the way over priced 12 month lease or vacate the pr…

Russell was professional and very patient.

Very knowledgeable ,answered all questions very satisfied

So far so good. I am happy with the service with second avenue!

Jessica was very professional and helpful. She followed up with us on every property and not only answered our questions but got back to with answers in timely manner.

We are still waiting for a lot of move in stuff to be done. Angel is really nice

Second ave was promptin handling my maintaince issues and it was super easy to deal with online

The company is a little lax on presentation of their properties,but the prices are reasonable. I viewed a home today and one of the windows was broken,but other than that- It felt "perfect" for my family and I.

Good, seems to be a bit of water damage, but overall a very cute home, spacious, and good location. Good parking, nice yard. Plenty of storage space. Bathroom is small, and not a lot of counter space, but the rooms and vibes make up for it for me!

This has been the absolute worst renting experience our family has had. We live in a beautiful home, but it is older. With the age of the home, comes a lot of up keep and Second Ave has been absolutely awful about promptly fixing issues within the home. We have had constant issues with mold, flooding, electrical issues, etc and Second Ave strings the problem along without ever offering us any support. When our bedroom flooded last summer, it took ONE MONTH for them to even get someone out to even look at replacing the carpet. Which they wouldn’t do. They would only “clean it”. This property gr…

My house has no running water. Put in a work order and the soonest they have someone coming out is Tuesday. No running water is unlivable especially with a toddler. This company is a joke when it comes to maintenance requests. Get better vendors and care about your tenants.

Alex you Rock you made my day. Just helping and walking me through the process of the paying through the payment portal and giving me information on ways to pay my rent, I just want to say thank you!

Love this company! Been living with some awful people for a year. Thankfully they moved out. Shannon in the office made the renewal process so easy and seamless. They will take care of you here!

I applied for a home just down the street from me and was approved the very next day. The move-in process was quick and easy, and I was able to move in the following week. The home is fantastic — I absolutely love it! Highly recommend.

Todo bien organizando y preciso con la información , es viable no se pasa trabajo, gracias

I'll have to update once we're actually able to move in. My leasing agent Jessica was great, but things have taken a turn and we are currently a bit displaced. I'm trying not to panic, but I've requested calls, and no one will call me back and the house needs a city inspection. I have not yet moved in due to this. Off to a rough start, but Im hoping things turnaround. We moved 300 miles.

Always responds in a timely matter, Always giving clear & understanding information, and fixes things effectively.

Very professional, clean and reliable great experience definitely recommend.

Rosie is a rockstar. Friendly, efficient, and on top of every update. Second Avenue is lucky to have her!

Steven Ortiz at Second Avenue is beyond amazing. He was able to address all my needs in a professional and kind manner.

I had a fantastic experience renting with Second Avenue! The local staff, made everything smooth. I love working with Steven Ortiz. He’s friendly and knows my account well. Whenever I have a question or issue, Steven is quick to help. His professionalism really stands out! Kudos to the maintenance team for their quick service. Overall, my time with Second Avenue has been great, and I recommend them!

Working with Second Avenue has been an excellent experience. The process has been smooth, professional, and stress-free. Steven goes above and beyond to address every concern with great communication and care. The house is in great condition, and I’m very satisfied with how they manage my property. Highly recommend!

Working with Jessica Smith at Second Avenue was a breath of fresh air. From the first inquiry to keys in hand, she was proactive, transparent, and on top of every detail. Communication was timely, paperwork was straightforward, and any concerns were handled right away. If you’re looking for someone who truly advocates for the resident, ask for Jessica

Working with Second Avenue has been an excellent experience from start to finish. The entire process of having my home managed has been smooth, professional, and stress-free. Steven has gone above and beyond to address every concern I’ve had with outstanding communication and care. Their responsiveness, attention to detail, and commitment to great service truly stand out. I’m very satisfied with how Second Avenue manages my property and would highly recommend them to anyone looking for a reliable and supportive property management team!

Working with Second Avenue Properties has been good. We had a few issues with getting the numbers straight but Jessica Smith was committed to ensuring we were Fully informed every step of the process and advocated for an extension on our move in date. I am excited to move into a new modern home and look forward to working with Second Avenue Properties. They have been great and easy to communicate with. The portal experience has been an ease from the initial viewing of the property to the finalization of the lease details.

Dee Fortune and Stephanie have been beyond helpful to us with our move we are very pleased to be renting from such a wonderful company!

I had a great experience renting with Second Avenue, and I can’t say enough good things! The local staff, made everything super easy and enjoyable. Steven O stood out for me. He’s not only friendly but also knows my account inside and out. Whenever I had a question or a little hiccup, Steven was ready to help with clear answers and solutions. The maintenance team—they’re quick and efficient. All in all, my time with Second Avenue has been fantastic. Big shoutout to the locsk office. I definitely recommend them!

Steven Ortiz was a great help. He had great customer service and had answers to all our questions. Very knowledgeable and would highly recommend.

I recently had a fantastic experience renting with Second Avenue, and I can't recommend them enough! From the beginning, the local staff has been incredibly helpful and attentive. A special shoutout to Steven O, who was always available to assist with any questions I had regarding my account. His knowledge and willingness to help made the entire process smooth and enjoyable. It's clear that the team at Second Avenue genuinely cares about their tenants. If you're looking for a reliable and supportive rental experience, Second Avenue is the way to go!

1 star is generous! Extremely unprofessional and unresponsive. They refuse to complete necessary maintenance for my elderly parents, including safety installations and pest issues. Tenants deserve a management company that actually cares.

Jessica Smith was excellent she was very informative and kept me informed throughout the whole process!

I would leave 0 stars if I could. I have been in my home for 5 years. I CANNOT get anyone to make any repairs in a timely manner. I have currently been without running water for 9 days. Hot water tank broke and there is no shut off valve. To avoid having the water continuously run and cause more damage we had to shut off the water to the entire house. I CAN'T WAIT TO MOVE!! This is not the first time there has been a plumbing issue. I went 4 days without use of my shower because they couldn't decide who they wanted to fix a leak that was coming through the ceiling of the kitchen below. They st…

I found my new home through Zillow, and the whole process was smooth from start to finish. The photos and descriptions were spot on, and the virtual tour made it easy to decide before visiting in person. A huge shoutout to Jessica Smith, the Regional Leasing Manager, who went above and beyond to help me through the application process. She was patient, responsive, and made everything so easy to understand. Jessica is definitely an asset to the team! I’m very happy with my new home and would absolutely recommend renting through them.

Just had the best experience I’ve had dealing with Second Avenue with Miss Carla with a C😂😂 She addressed all my concerns took her time was very patient and efficient with me and I appreciate it.

Carla was very helpful and knowledgeable when answering my questions and concerns.

Renting with Second Ave Property Management has been an exceptional experience. From the local office staff to the maintenance team, everyone has been helpful, responsive, and professional. I especially want to mention Steven — he’s always willing to assist and consistently brings a great attitude whenever we chat. He’s become my go-to whenever I have questions or need help. His support has truly made my experience with Second Ave even better.  Highly recommend!

Very pleased with how smooth and quick everything went for the move in. Communication has been great as well, we love the home

I had a fantastic experience speaking with Jared P. He was incredibly helpful in addressing all of my concerns regarding my ledger and payments. Jared was not only extremely professional but also a genuine pleasure to speak with over the phone. His clear communication and willingness to assist made the process smooth and stress-free. Thank you, Jared!

William was very helpful. Thank you

Very knowledgeable with a wonderful attitude. Definitely a 👍.

Renting with Second Avenue has been a delightful experience. I absolutely adore my charming home and highly recommend Second Avenue for their straightforward process. I've encountered no problems at all and truly value the commitment of the local office. Steven has been especially kind and incredibly helpful!

A great company to rent from very understanding people for me so far had a couple of issues but it was all handled in a timely manner overall I like renting from this company.

Whenever I’ve had questions about my payments, Rosie Perez has been so helpful and patient. She takes the time to walk me through everything and ensures the process is smooth every time.

Working with Rosie Perez at Second Avenue has been an excellent experience. She is knowledgeable, professional, and always attentive. Rosie’s assistance with my payments and guiding through the portal has been seamless , making the rental process smooth.

They are not on one accord 😔😔😔 needs new management

My experience renting with Second Avenue has been fantastic. From the moment I signed the lease, the process has been smooth and hassle-free. I absolutely love my adorable home, which perfectly fits my style and family needs. The simplicity of the rental process made settling in a breeze. I’ve encountered no issues since moving in, and I genuinely appreciate the dedication and support from the local office. I would like to thank Steven Ortiz, and his willingness to assist has made a real difference. Whether it’s answering questions or helping with minor requests, he’s always there with a fri…

After figuring out that anything I’d need help with or how to contact Second Avenue would be through their “Jiffy” app, and/or email. It was smooth sailing. This will be my third year renting with them and the costumer service for signing my lease renewal with Va’Shawn Godwin was excellent. He contacts you directly if you don’t see your email right away and he is very quick and attentive.

I have live in my house for over 15 years and when every I have a concert they don’t hesitate to respond to resolve the issue thank Carla for helping me with my problem your service was phenomenal

I recently rented this adorable house with Second Avenue, and I couldn’t be happier with my experience! From the moment I moved in, everything has been smooth and stress-free. The home was in excellent condition, my husband and I felt right at home immediately. A huge shout-out to Steven Ortiz, who went above and beyond to ensure I was taken care of throughout my stay. He was very quick to respond to any questions I had and made sure all my needs were met. His friendly attitude and dedication made a world of difference in this process. If you're looking for a great rental experience, definitel…

I really appreciate the marketing team for being proactive. Thanks for being available while I’m out at the job.

Good morning, Mrs. Carla was wonderful handling all my unexpected issues. Thank you for your professionalism

I had an amazing moving experience. Jessica smith was a true professional and very kind. She worked in a professional manner. I would recommend her politeness and knowledge to anyone.

Moving is awful and even when worse when you are moving to a new state and have a million questions before nearly blindly selecting a new home. Thank you to the second avenue team for answering all my questions and having a great system in place making one part of my move easier!

Stephanie and Daniella were responsive and helpful throughout our application process. We are really excited to move into our Second Avenue rental in Florida. The experience, so far, has been great! Update... after less than a year, our rental agreement was not renewed. We liked the home and had planned on staying. We paid our rent on time. Had the home cleaned twice a month. Did the lawn care and had regular extermination services but we were not renewed. They even sent someone to our door to put a notice on it about the nonrenewal. How horrifying! We were not given a reason for the non re…

Hayley was the best ever she got me out of a bad situation and I can’t express my gratitude to her and the company