Sensible Property Management Reviews

Horrible people, I highly recommend never doing business with this company, They are not sensible, nor stress free. Especially for property owners, definitely avoid this company, their policies will ruin your property. There are many other better options.

As others have stated, if there was a way to give Zero stars, I would. Everything in the one star reviews is true - you can never actually talk to them. They have no interest in actually helping the tenants. Staff don't know their ... well ... you know what ... from a hole in the ground. Every single request for service has been screwed up. And never solved in the time they say it will be. Not even a return call or email within the timeline outlined in their own agreement. Days have gone by without a response. It's always "The System's fault". The system was "down". The other day, some contr…

Kim R was very responsive to our questions and walked us through the whole process with ease. Super nice and professional.

This was by far the worst rental experience I have ever had. From the day I moved in, there were constant issues throughout the house. Multiple things were broken, not functioning properly, or needed repair. Despite repeatedly reporting these problems, it took management nearly six months to address and fix many of them. Communication was frustrating, responses were slow, and I constantly had to follow up just to get basic maintenance completed. No tenant should have to live with unresolved issues for months while continuing to pay full rent. I expected a safe and properly maintained home, …

This is absolutely the best property management company I’ve ever dealt with. They’re very understanding and prompt when responding if we’ve had any issues since renting with them, definitely would recommend to any of my friends or family.

Application to move in was seamless Kim did a great job and really ensured all aspects where explained great communication!

I’m psyched with my new apartment and Kim has been absolutely fantastic as an agent throughout the leasing process and ongoing as a property manager for my new home. Sending my gratitude and highest praise out into the review world here🙏

Kim and Janiyah were incredible. Janiyah handled the initial application approval incredibly fast. Kim helped me with the rest of the leasing process. Kim was very fast at communication, ensured a smooth and easy application process, was open and transparent, and rapidly followed-up on all of my questions. The team was also very flexible with my move in. It was a great experience and a super easy move-in. Their on-line portal makes rent and work orders super easy and professional.

Move in process went smoothly. The lease was quite dense but Kim Rockenbach was very helpful with our questions and concerns. Overall the move-in process was a positive one and Kim is very responsive and insightful.

Kim was extremely communicative and helpful! No matter how silly or small of a question we had, she made sure to answer it thoroughly.

I’ve been working with Kim Rockenbach the last few weeks since moving into my new townhouse. Despite HOA not responding, she’s been on top of things and been a tremendous help. She’s helped with mailbox issues, missing key fobs, trash and electric. Couldn’t have figure these things out without her. Highly recommend!

I have had an great experience with this company from the beginning. The staff are very professional friendly and very helpful throuhout the entire process. Communiation was clear, the service was on time. Its refreshing to work with a company that truly cares about its customers and takes pride in what they do. I will definitley recommend them to anyone looking for reliable and putstanding service.

I have had and continue to have a very positive experience with Sensible Property Management. In particular with Kim R. and Kimberly D. They have been very prompt with all communications with me. Any issues I have had with repairs, have been addressed quickly and professional. They are very thorough and truly appreciate the excellent level of customer service they provide! As a tenant, I am very happy with Sensible Property Management!

Pauline and Kim are the best! They usually stay on top of everything at the property we lease. We love the property and the management of it as we are an active duty military family. Customer service is outstanding the only reason I didn’t leave a 5 star review is that it is difficult to communicate with the company directly. Seems their phones are always on service. Other than that we are happy renters ☺️

Kim helps us whenever we need and speeds up all the requests and emergencies we have, thank you very much for your efforts!

Kim rockenbach was very helpful and tentative on any questions I had, super thorough and easy process. As a first time tenant it couldn’t have gone any smoother!

I submitted a maintenance request on December 16th because my washer and dryer are both broken. Can’t get ahold of anyone via email or phone call. My call routes directly to voicemail when I call them even though it says they’re open until 4PM.

DO NOT RENT FROM SENSIBLE PROPERTY MANAGEMENT. My experience as a tenant was extremely frustrating and disappointing. Maintenance issues were not handled in a timely manner, including AC problems during the summer, which is unacceptable. Communication was poor, and follow-up was inconsistent. On multiple occasions, maintenance requests were marked “completed” even though no one came to the unit. After move-out, my security deposit was withheld for minor and questionable reasons, including dust in a vent, despite the unit being cleaned. That vent was located very high and had not been cleaned…

No lo recomiendo para nada es una agencia q no te devuelve el depósito x cualquier excusa no te lo da ademas de no dejarte vivir en paz mandándote notificaciones x cualquier cosa en fin lo peor de lo peor

I was a tenant for around 7-8 months and the responsiveness signing up for the property is great, afterwards is where it goes downhill. When I first paid my rent, the office told me Kimberly rockenbach would be sending me the code to be able to enter the property. After around 2 hours of me calling and texting her for the code, the code she ended up giving me did not work. I had to drive to their office, wait in the lobby until I got a code in my messages, then text my movers who have already been waiting (for those two hours) at the property the code so I could ensure it worked before I walke…

Took over a month for them to respond to the mold that had been growing since before my move in date. After move in day submitted multiple request in which were cancelled and ignored by staff and owner. Never rent from this poor company and be weary of the cheap owners they partner with.

Sensible Property Management has been in my life since 2022 and I couldn’t have asked for a better experience these past 4 years. They took a chance on me back then and renting with them again was literally a no brainer-I knew I could rely on them taking care of me for my rental process. Kim-I couldn’t have done this without you! Thank You, Thank You for your prompt responses, your efficient to help, your positivity during the entire process, and making everything happen for me. I am sooooo grateful for them, their professionalism is unmatched, and being able to rely on them for a place to cal…

No good what so ever it’s a scam please do not move here because your apartment will have mildew in your apartment and once you tell them they do not care or they care about the views you put on them no good I’m very tired of it I threw out my bed because it had mildew on it I text them and nothing no text or nothing if they bring someone in your apartment the guy is rude my air conditioner doesn’t work in my living room I told them and nothing so I don’t want no one in my apartment why because they will charge you big time and far as it’s in the lease instead of checking it out they don’t do …

sensible property management is the worst place to lease and rent my friend who lives in this place has mold and mildew her children get sick all the time and constantly at the doctors and hospital and she had to throw out a lot of stuff that had mold and mildew just from being inside the closet and the living room, the air conditioner is so dirty when she moved in it’s mold Behind the fridge, there is a lot of mold and mildew and there’s a big hole and when I first moved in the shower, they did not refurnish. It has a lot of cracks and worms coming out. It’s disgusting and when you ask them t…

We rented a single family home for 2 years. The contact with Kim was great, she was always responsive and helpful. Didn’t really have an issue until we moved out. 30 days came & went…still didn’t have a refund for our security deposit. I emailed Kim, she sent the information where the check had been mailed. Almost a week later we received an email stating our checks were ready for pick up. We were so confused, but ultimately found out the originals were “lost in the mail” so they cut new checks. My husband asked them to mail them because we never have a day off during the week together since w…

Very grateful for the attention and good service received from Kim Rockenbach and their entire team. Everything was well explained, and they clarified every doubt that arose... I recommend everyone request their services; it will be the best service you will receive.

Kim R is the best! Very efficient got us moved in with no issues

We have been renting from this company for nearly a year now and couldn’t be happier with our experience. Management is easy to get ahold of and communicate with. Anytime we’ve submitted a maintenance request they have responded and helped quickly and efficiently.

Great property management company. The management team is very responsive. Maintenance requests are handled quickly and efficiently. Overall, a very smooth and reliable experience

Been with Sensible for almost 3 years and they are a great company to rent from! Honest, understanding and efficient.

My experience with Sensible Property Management has been probably the best experience that I have had thus far since I first became a tenant. They have been very patient, helpful and understanding from the initial application to now. Maintenance request are handled timely, any questions frome or my co-tenant are answered quickly, and the overall living experience has been very pleasant. I would recommend Sensible Property Management to pretty much anyone who wants a low-stress tenancy with quality living.

Rented a single family house in Downtown St Pete for two years, and had a wonderful experience working with Sensible. What is important in a property manager is that they are responsive when needed. Each time we had a mechanical issue with the house, they sent competent and polite contractors who always called in advance. Their portal system was easy to use and maintains all records and communications. In looking over some of the bad reviews here, it seems like these were bad tenants using this forum to vent. My experience was professional and friendly and I would recommend Sensible to a frie…

I’m have rented with Sensible for 2years now working on my 3rd. I had some financial issues and reached out to them and they responded quickly and made me feel like they see me as a human and not just a check. They were very comforting and understanding of my situation and worked with me which was definitely a weight off my shoulders.

The absolute worst property management group I have ever been involved with. They are constantly blowing you up with emails and texts, unless it is about something important like tenting with deadly poison. They are constantly scheduling maintenance and demanding access to your apartment when it is convenient for them (normal working office hours) and will not accommodate you outside of that. It says they leave at 5, but honey, no one is answering that phone by 4:45. They also did no pre inspection on my apartment and rented me a unit with a leaking and improperly working ac, improperly workin…

It has been over two months since I have moved out and Sensible Property Management still has not returned my security deposit. They provided a list of very generic damages, but did not provide an itemized list of charges within the required 30 days. I do not recommend renting from this company.

The absolute worst company we have ever dealt with. We leased one of their properties for 3 years and they were nothing but headaches. The fire Marshall came by and told us what all needed to be updated. We let thr company know, they sent their maintenance man and SENT US THE BILL!!! They slapped fees on us all the time. Good luck getting them to answer the phone or email you back unless it's time for payment. BEWARE!!!

This leasing company is blatantly violating Florida landlord-tenant law. Under Florida Statute §83.49, a landlord must provide written notice with an itemized list of any deductions from the security deposit within 30 days of move-out. I did not receive an itemized list until 51 days after vacating the property — well past the legal deadline. Despite this, they are still trying to withhold my deposit. The property was left in better condition that when I moved in and their disregard for the law and lack of communication is unacceptable. Renters in Florida should be very cautious before dealing…

I worked with Naomi and Chris and was impressed by the great level of service they both provided! They helped us find a property easy and accommodated all our requests. Highly recommend them both!

These people are difficult to deal with. In my life, there aren’t many worse experiences than having a bad landlord. They don’t take care of our grounds, and trying to deal with small minded difficult people isn’t worth it.

Do not rent from Sensible Property Management / Stress Free! My experience with this company was incredibly frustrating and unprofessional from start to finish. I went four days without hot water, and the garage door opener was broken for over a month—despite multiple work orders submitted. In several instances, they marked repairs as “completed” when no one ever came to the home and the issues remained unresolved. Upon moving out, they withheld a large portion of my security deposit for petty and unreasonable accusations—such as scuffed baseboards (which I have dated photos of from move-in …

Best rental management company I’ve rented from! They have been super helpful!

Sensible Property Management has provided exceptional service for the past six years that we've rented, consistently demonstrating responsiveness and efficiency in addressing maintenance requests and resolving any issues.

Sensible property Management has been so easy to work with. They are quick with responding to concerns and emails and make sure issues are handled in timely manner.

This management company is amazing! They took over from my previous company, that was absolutely horrible. They’re kind, fast at responding, and I don’t ever have to worry about them not getting anything done when something is wrong. I would definitely recommend them to anyone that needs a management company or looking to rent.

Up to 4 months Unnecessary waiting for maintenance. Poor attention to your needs, avoid if you injure yourself do to their neglect. Gives you the apartment very very dirty; did not credit after I sent pictures of vefore and after. I had to clean a lot vefore moving. Took more than neces

We have been renting from Sensible since Oct. '21. We live in a 100 year old home and it's needed some work throughout the years. Sensible has always come through on the repairs needed and with our help too this property is way better than it was when we moved in. I want to thank Kimberly who is apart of the staff at Sensible, she has shown attentiveness and empathy to us. Also, Will who is one of the repair workers, he does an amazing job, and is very communicative. And David with Lifestyle Flooring who is also awesome to work with. Thank you!

I have been renting for 6 years from them. This is a great company to rent from. Iris is the best.

They are the best

The reviews had me skeptical!BUT this has been nothing but a great experience with sensible property management . Anytime we had a work order put in ,things were done with in days(non emergency).we did have a few emergency work orders and they were on top of them! Hurricane Milton did some dang and they came a had all issues fixed with in hours!Kim has always kept good communication with me and I love that!

I am a current resident. In early December 2024, the Water heater stopped working and it took them 7 days to get it replaced during a cold front. I had to call several times to follow up on the status. Finally, they hired an outside contractor to replace it. I am unhappy because of their lack of urgency and when I talked to the office manager Thomas Daley. He kept telling me they were dealing with some properties that had damage from the Hurricane and had a staffing shortage. I asked him, then why you did not hire an outside contractor from the beginning, since you knew you were not able to re…

The best rental company I’ve experienced. Flexibility, integrity , and great communication with tenants and customers.

I've been renting with Sensible Property Management for a couple of months now. The portal is a really effective way to communicate, request maintenance and pay rent. Maintenance has fixed the couple of problems I had when I moved in. (House was a flip). So far, so good.

This company will rob you of your security deposits. We had a $2400 security deposit when we moved in 2 years ago and the house was filthy. They installed new flooring throughout the home but did not clean up. There was dust all over the floors, walls, ceiling fans and filters. We took pictures and cleaned up the mess before moving in. 2 years later, we left the house in better condition then we received it and was charge $1600 of our security deposit for cleaning fees, light bulbs that were already dead when we moved in, 2 small nail holes in the wall, painting of walls which it did not need …

We have rented from Sensible Property for a year and a half now with no issues really. We recently had a leak in our roof, I put in a request for maintenance that evening and they had someone out here the next afternoon around lunch time. They were able to get it fixed right away and there was no fee to us.

I've rented many times with several mgmt companies, they're the absolute worst by miles! They NEVER answer the phone, after you sign a lease you'll not be able to actually speak with anyone there. Most importantly they are total CROOKS with refunding your Security Deposit. My last day I wiped-out the semi-clean oven, but forgot to run the Self-Clean option, and the lawn was mowed. They charged me $200 for Lawn Service and Oven Clean. CRIMINALS!

Unsatisfied and Frustrated with Sensible Property Management I moved into my current residence managed by Sensible Property Management on March 1st, 2024, and the experience has been nothing short of a nightmare. Since day one, the AC has not worked consistently, with multiple incidents of it blowing warm air. Now, I’ve been without AC for 17 days straight. It’s incredibly humid and uncomfortable, especially with three young children in the household. A work order was put in on October 11th. They came out, charged the Freon, and a few hours later, the AC started blowing hot again. I submitte…

Worst property management, never rent home with these people they never return deposits properly, I never seen such a money minded company

Every time i've had a question they have been very quick to respond. When I need to speak to someone they called me back and where very polite. I love the house I have been living in for the last 4 months.

Stay away from this property management company. If you have a problem, they charge you $100 per maintenance request — and you’ll have a lot of problems (especially with A/C). Cockroaches are a given — stay away from the Surrey house, unless you’re into rats being in the walls and cabinets (in two years, we had three find their way into the kitchen pantry). Also don’t expect to get your security deposit back without a huge fight (a legal one). They’ll try to charge you for things that you’ve literally documented as not being your fault. What’s more, they work when they want to work — in othe…

Sensible property management has always been fair! The staff will try to work with you to get a solution. They work really hard to make sure the tenants feel heard about issues.

I’ve been living in one of their Tampa properties for almost a year now and so far I’ve had no issues. The few maintenance items that came up were addressed within a couple of days.

Highly impersonal and unprofessional. Don't waste your time applying for any of their properties. They take your application and sit on it. They don't talk to anyone on the phone and they force all communications through text and email.

This place is the biggest scam lmao. I paid the application fee and was emailing with an agent about moving into a home. She stopped replying, answering my calls and the house is now off zillow. Janiyah and Kim are wasting your time and money.

We have been renting from Sensible for 2 years. I had screens break from tree trimming and they fixed them within a couple days. The online portal is very easy to use and the staff is freindly!

My wife and I have been renting for almost a year and everything has been perfect. Anytime we’ve needed anything taken care of, it has been taken care of almost immediately. They have over 2,000 properties and somehow all maintenance requests that we may have had have been taken care of so quickly. This has been the best experience we’ve ever had from a property management company!

I’m a resident on Avery old and moldy property I try many times to call and never answer the phone, this people charge me for damages that the owner did to the property and it look that all the time you request a work order they charge you even if you don’t let them in , by the way work order take 4 month after the person came obviously noone will come in if I’m not home .

I love this company! They are quick to fix what’s wrong and they treat me very well as a tenant. They respond to my request quickly and get whatever the issue is resolved. They are very understanding and have been good to myself and my children. This company has truly been a blessing to have compared to my past experiences.

I have been very satisfied with the service and communication from Sensible Property Management. They are very responsive and have immediately resolved and maintenance issues. Very professional and thorough!

Sensible has been nothing but good to me. Never had any major issues, Maintenance was always good and very professional. Whenever i reach out someone is always quick to respond. Nice location, polite and friendly neighbors. Would definitely recommend, Ms. Kim is GREAT any questions or concerns you may have she is ALWAYS there to help you

Stress-Free Property Management I can confidently say that they have transformed the way I approach property management. Here's why I wholeheartedly recommend their services: Responsive Communication: Communication is key, and Stress-Free excels in this area. They promptly address any queries, keep me informed about property updates, and handle tenant concerns efficiently. Their responsiveness has been a breath of fresh air. Maintenance Magic: Stress-Free coordinates maintenance seamlessly. Whether it's routine repairs or unexpected issues, they handle it swiftly. Tenant Relations: Stress-F…

Sensible Property Management has been nothing but great to me, I have been living in one of their units for over a year now and just renewed my lease. I have no complaints. The application process was smooth and fast and anytime I had a question I always got a quick response within minutes. I needed maintenance on my AC unit during the summer time heat and in no time I had someone at my place to check it and repair if needed. I have had an amazing experience working with Iris and Kim and would recommend going through Sensible Property. 5 Stars!!!

This property managed 4420 w south ave which was then sold by owner Weits LLC, Ive have been trying to get my deposit from new owner which is Remanage pro and they insist that owner Weits LLC has it. i have spoken to all 3 and no one has it or wants to help. Iris is of no help. Horrible experience as a tenant.

Extremely poor managment and leave the proerty uncleaned. For weeks there are no crews that come and clean the apartment complexes. They are also known to raise the rent . They never return the deposit in full .

I lived in a property managed by them for a little under two years and it has to be the worst company to live under. First mistake I made was moving in “sight unseen” because I was coming from out of town. They stated that the place came with a W/D on pictures and videos… it did, it just came with one that did not work, so I want to warn you that you should check it out before you sign the lease because it will have to be repurchased by you. Also, when it comes to maintenance whether you notate it when you arrive or later during the lease, you must pay the first $100 of each visit, and if they…

Management has always handled issues promptly and follow up after repairs. Never had any issues in 3 years.