Terra Management Services Reviews

Our condo association in Hernando County signed on with Terra a few years ago. At first, they were responsive to requests. At our latest board meeting, we had at least 10 owners who have contacted Terra with no response. They don't even walk our property any more to issue violations. Personally, when a management company is that negligent, I believe they're breaking their contract. If you're looking for a good management company, I would look elsewhere.

Hello, I am an owner in a condo that is supposed to be managed by Terra Management. I just read 6 reviews and they all were bad. Obviously this company does not care about the properties or the people of those properties. I have called twice now to get ahold of Alexandria Eugene and her secretaries try to just send you directly to her voicemail. You can tell they are annoyed by talking to you. They constantly put you on hold and don't want to give you email addresses. This is ridiculous. What kind of management company won't even talk to the people paying their salaries. This company is actua…

We recently bought our home in Willow Bend and were shocked by how poorly the HOA handled our first billing. Without receiving any prior invoice or call, the very first notice we received was packed with late fees and penalties and the second had an intent to lien with additional fees. When I called to explain that we were new homeowners and willing to pay the base amount immediately, they refused to work with us or remove the extra charges. they didn't even care to respond to our other massages and letters. This is not how any responsible or neighborly HOA should operate. Instead of helping …

Our transition from ASSOCIA to Terra Management effective 1/2025 has been terrible. Ledgers took 3 months to consolidate; unexplained fees applied to accounts not once but twice. One was corrected ,& not the other . And not to mention communication , NO ONE RESPONDS . I have tried to contact management via the portal , email and phone NOTHING all month. If you want efficiency and transparency THIS MANAGEMENT COMPANY IS NOT FOR YOU ! Edit: My name is Abigail . I just sent another email! Thanks for your prompt response

First I will start off with my name is Pedro Palomino (for other reviews they look up the person leaving the review to see if they do in fact live in a neighborhood that they manage) and my neighborhood just got rid of Terra management services. The lack of communication and unresponsiveness when homeowners reach out is unacceptable, Terra does not care about the homeowners. My neighborhood fired them effective December 31, 2024 and starting on January 1, 2025 they took in thousands of dollars in HOA fees, as stated above the lack of communication and unresponsiveness has caused homeowners t…

They are horrible and delay in approving necessary repairs requested prior to the hurricane. Our house has additional damages because the roof was not replaced due to 3 months of waiting for the HOA to approve the roof replacement. They sure are quick to issue violations especially after a hurricane. Edited to respond to their response. Yes, I am a Realtor and don't understand the point of that to your respinse. And actually I do own the home in question and own another one in the same community. Maybe I should post the emails we sent way before the hurricane asking for a status with the del…

Our HOA just got rid of Terra Management for our neighborhood and I could not be happier. This company is a joke. They sent numerous erroneous violation letters to so many people over the years such as: - failure to seek approval to rent a property to people who live in their own house - failure to obtain a permit for construction when there’s clearly no construction going on They never properly researched before threatening us with penalties and made it extremely difficult to contest them. Even once they confirmed (multiple times) that the violation would be rectified, we would get more vi…

Ugh.. When they took over from a previous management, Automatic payments did not carry over. They did not send any welcome package with account number and key. but DID send a letter saying payment is late. The person handling my community has not been very responsive. Hopefully it will change soon for the better !!

No response. Emailed about an issue with billing and they just ignore you. Now the HOA company has changed but there’s a balance forward that Terra doesn’t want to respond to. My email from Feb is ignored. Very unprofessional. I’ll have to pay that balance to my current company so I don’t get slammed with late fees.

Awful. Everything is always “send us an email”. Well, I have sent several over the last couple of years and NEVER received a response.

Month and a half to get my 6 time submitted form to paint my house that i paid 350k for ... its like they own your house , HOA systems suck

Bought a house in the wesley chapel community chapel pines this management company is the one in charge i have sent my approval pdf form 6 times in a month and a half and they always have a different problem , so i cant paint my 350k house i just bought? So technically i dont own this property ? This is abusive

I came into the office with a problem of getting into my HOA account. I received great help from Kayla and Keila in the reception area. They both held my hand on going through the processes necessary to log in and how to navigate through the Terra Management application. Thank you so much for helping me get connected. Robert Wayne Baker Willow Bend Resident for the past 20 years

This company took over our community Jan 2024 Nightmare since. Lack of communication I have been trying for about two weeks to get some documents emailed to me with response if “we sent to you or go to portal or contact previous management company” The documents needs are not printable off the website and not able to individually open them. Contacted previous management company where I was told immediately all records were handed over to this company. Complete run around. To get thru to someone in the office via phone call is impossible. Lack of respect to the community members they are re…

Company is so quick to fine for some bs. But it comes time for them to do their job and fix what they’re paid to maintain they’re unresponsive and drag their feet. Don’t need to go into too much detail, but I’m sure some people can attest to this. Wish my neighborhood never switched to this company.

I’ve lived in my home for almost three years, and unfortunately, I’ve had a consistently frustrating experience with this Terra management company. Almost every time I receive an invoice, it already includes a late fee penalty!! even though I never received the actual invoice ahead of time. Their website is outdated and very difficult to use. I tried to set up auto-pay, and despite doing everything correctly, it didn’t work. I was still charged late fees while I was supposedly on auto-pay. I called their office on a Friday and asked for explanation, I spoke with Evonne McMullen and she told …

EDIT: In response to them claiming they have only gotten two emails from us. I have attached screenshots, one being a chain of 11 straight unanswered emails to John Curtis. Another 3 to a man named Thomas during the buying process from our real estate agent. I know all they’re going to do is comment saying I don’t own a property in their community, but this is regarding my girlfriend Brinn Card’s townhome in the Bay at Cypress Creek. So don’t let them dismiss this. I truthfully cannot believe this is an actual functioning company. We moved into this townhome 2 months ago, and we’ve asked 1 s…

Their website portal does not reflect the correct property address, and they said its a known issue, but they never fix it! If you want to contact them, the manager is never available, and she NEVER returns calls, I wonder if its lack of professionalism or incompetence?

Kelly at Terra has significantly assisted us clear up a couple of maintenance issues and complete an ARC request She is prompt and pleasant, very efficient Couldn’t have done all this without Kelly’s help Thank you!

I had to cancel a check due to incomplete instructions and contacted them promptly through the portal to prevent it from being cashed. Unfortunately, they ignored my request and proceeded to cash the check, resulting in a $50 returned check fee. Despite numerous attempts to contact them via email and the portal over three weeks, I have received no response. This lack of communication and disregard for customer requests is unacceptable. Edit: Terra Management has corrected this situation, for that I am appreciative.

Terrible Company. They make you jump through many hoops to get anything done, even getting a response from them is a miracle. The Property Manager is impossible to get a hold of and the response to concerns is "Not My Problem." I dont even understand what this property management company even does. Edit: they replied, saying I’m not a property owner and basically calling my review fake. That’s what to expect from a company like this. I’m not a contractor. I’m a homeowner that has had nothing but problems from this company. If they need me to name drop Sherri, I can. If they need more specifi…

We were requested to update a mailbox Post, to the community standards.However, no information was given were to fine the exact post on both letters I received, other then the color code. After several emails and calls i text Nancy she provied where to find the exact post. Very disappointing, in how the communication was given with no complete instructions. Especially with elderly community members. We have no problem in complying. However, it would have been very helpful to have complete were informed.

Josie is absolutely awesome! Three of my neighbors and I are replacing our fences and we needed to submit everything to the DRB, but we had less than 24 hours until the cutoff. If we had missed it, we would have had to wait another month. Josie made sure that she had everything she needed from each neighbor and even stayed on the phone with me while we were trying to get missing documents from one of my neighbors. She was efficient and so nice.

I just felt that I had to post my experience with the woman who helped me at Terra Management. Her name is Josie and she was the bright spot of my day. She was able to help me with a website issue that has been a problem for multiple weeks and when I put in requests to the Vantaca website for our community, they were either closed or deleted. So I decided to call Terra and see what could be done with my website issue. Josie answered and was so helpful and friendly. Josie worked with me for about 5 minutes and corrected the issue. Thank you Josie... You made my day.

Great service Thank you so much

I've been working with Kelly M. and she has the patience of a saint. I needed help submitting an ARC report to address my driveway. Kelly emailed all the necessary documents which made my job easy. Her attitude is so positive!!

I had several questions by phone about the community and also HOA details. Josie was very helpful and was able to get answers in detail. She was a joy to work with. Thank you Josie for a great experience! You are a true professional.

Josie Samuel is one of the community Administrator. I found her very helpful in solving any issue I had. She responds very quickly and is very cordial and professional. I highly recommend her if you have issues related to Arbor Greene development

Great experience with Shelby Wolfanger (Operations Supervisor). She helped me with my Fence Approval super fast. She did a fast and good job. Thanks a lot