The Heights Reviews

Original property managers were DR Horton and they were great. Invitation Homes took over and ruined this property. Do NOT move here - communication with Invitation Homes is imposible and they are unresponsive when residents have issues with anything from maintenance to billing. There is no local office contact and calls are always redirected to a call center who can NEVER help you with what you need. The call center’s only job is to take notes and reroute calls to the local offices who never answer their phones. I have rented many homes across Central Florida and have never had such a horribl…

We originally moved in with DR Horton in the summer of 2024, and everything was going smoothly. However, since Invitation Homes took over, the community has declined significantly. Despite multiple attempts, we've been unable to reach anyone at the Tampa office and are constantly redirected to a call center, which has been extremely frustrating. There are several urgent issues that need attention: 1. Furniture and trash consistently left on the streets 2. Damaged trees and broken fences throughout the community 3. Squatters occupying vacant homes in the area 4. No way to get in touch with …

Since Invitation Homes took over, it’s been nothing but problems. They don’t respond to calls or emails, and maintenance requests go completely ignored. There’s no direct contact number for the Tampa office—you’re always redirected to a call center. The community is in poor condition, and despite multiple complaints, nothing gets addressed. Communication is awful, and getting any help feels impossible. This has been the worst rental experience I’ve ever had. Avoid them at all costs!

If you’re in the market for a place to move. DO NOT move here!!! This property is now managed by invitation homes they’re the worst management company. My sink fell into the lower cabinets it took 4 to 5 months for it to be repaired. There is absolutely no parking for additional guest. The building isn't well insulated or the walls aren't thick enough to block sound. I can hear my neighbors as if I was sitting right next to them. For pest control, you as the tenant are responsible to get rid of them. I can go on and on..I hope you take heed of my negative review and keep searching..

For these to be new townhomes there are so much wrong with them. DONT MOVE HERE!!! My toilet gets clogged up every 2 weeks and they have no maintenance staff. So it takes them a whole month plus to get something fixed. Your paying top dollar for absolutely NO amenities. All the Leasing agents are rude and get mad when u complain about something YOUR PAYING FOR!! I’ve spoken with other residents and we all have the SAME problems its sad. Please save yourself the trouble and your money find somewhere worth it.