TLR Group Reviews

Agradecida con el servicio al cliente especialmente a Marisol Miranda muy amable 😊

MARISOL MIRANDA is extremely unprofessional, and I urge HR to read how she speaks to renters. Beware when renting apartments managed by this company. There is a reason the rating is so low! If you need something from them, your best bet is to contact the AG office or FDACS.

Been living in the Grove going on 6yrs. The last 3yrs maintenance has been GREAT!! When a work order is made it gets done in a timely manner!! Everyone is very professional. Also like the property upkeep

Francisco has to be the best maintenance guy in Ava apartments, always moves fast and gets the job done. Super friendly with my family!

Edit to their response: I reached out to you guys about this issue and you practically told me to stop contacting you, you do not take concerns seriously. I had an extremely disappointing experience with TLR Group. I reached out to file a complaint about the office staff after a towing issue at the apartment I rent at, but instead of asking for details or hearing me out, they immediately brushed me off and told me I would not be reimbursed. This was before they even knew what the complaint was about. The representative provided only one flimsy excuse for the staff’s behavior, which I was able …

I have been trying to get ahold of TLR group for a week. Called multiple times, left multiple emails to the customer service email. We are dealing with a leak in the roof/ceiling. It was supposedly fixed 5 months ago even though the roof was never worked on. To no one's surprise, we are now dealing with several drips and leaks into our bedroom over the course of the last 2 weeks. I cannot get anyone to fix it. Maintenance and leasing has kept telling us they will call us with an ETA only for that to never happen. Code enforcement was just here for another tenant, and I'm going to have to call …

Franco the maintenance guy was great with fixing our AC. Went above and beyond by even bringing is own window unit from home until the part came in for our AC. Great job guys

My reviews are normally positive (!). However: Like many reviewers here I am leaving one star because zero or negative stars are not an option. Chosen for its location (Bahia Apartments) the experience of living here this last year has been much worse than disappointing. Communication is difficult and mostly fruitless. Staff are surly, unhelpful and positively contemptuous of their customers - ‘victims’ would be a better word. (I’m looking at you Tika). Dishwasher has never worked the entire year despite one failed attempt to repair it. Now trying to charge a late fee on a payment I was not r…

I live in one of there properties and it is the worst place. The management doesn’t care about the tenants. The tenants are very disrespectful and nasty, rude and you can’t report it to the office, because you’re bothering them. The garbage is sat outside the persons door for days and you say something nothing change. Then they start sitting it on the balcony for days with cat poop with diapers. I am so tired. I’ve been in this apartment complex for 5 years and this is the WORST year. I called the Sheriffs office on the people upstairs for fighting and arguing. And plain nastiness.

I NEED TO SPEAK WITH SOMEONE IN CHARGE!!! I have tried to call multiple times to speak with someone. The Genesis property is in shambles. It is unfortunate that you have no idea how your properties are being ran. Our ceiling has been leaking for over a month. After 7 work orders, and 4 maintenance guys who have come to take pictures, we have yet to receive any help. After calling Genesis today, FOR A 4TH TIME.... your Genesis employee, Blanca was extremely rude, hung up on us, and failed to give us any explanation. As my roof gradually caves in, I am making note of every interaction with your …

This company owns River Pointe apartments and they don't care about this property. The maintenance enters tenets apartments without notice or permission. Code enforcement is called to this property frequently. Fix your property.

Do not rent from this company. As you know there was a hurricane that just recently hit Tampa, FL which caused me to stay away from home due to work. You would think they would waive a late fee for all renters due to a natural disaster but nope they don’t care. They just want their money and that’s it. Was sent a renewal letter which I will not be renewing.

Only giving them a 1 bc I had to pick it, they really need negative stars. They are trying to wringing evict me bc I left my little cousin throw a birthday/graduation party for the weekend and for some reason they are saying we are air bnb and put a 7 day lease termination when I do not air bnb. I am a popular influencer online and I make skits & short films. I have different people over all the time filming smh. It’s sad when you can’t live & work in peace in your own home. The man who works in the rent office moved next door and it’s been bad ever since. My apartment has mold, the ac barely…

We have been renting from their location, Genesis, in Clearwater. Wrongful eviction was filed. There was no 3-Day Notice posted on the door or handed to one of us in person. The assistant property manager, Blanca, is the most hostile person I have ever met. We have a ring camera on our door and she swears that it was posted on our door. It never was. I reviewed the footage from said day, and nothing. I was told that she signs them and what her people do is out of her control. I have requested copies of the eviction with no avail. The property manager, Angela, is wonderful. She sorted things ou…