Vanguard Management Group, LLC Reviews

I wish I could give ZERO star! When you read those "good" reviews, think twice if those were true. I AM THE ACTUAL HOMEOWNER, NOT A FAKE REVIEWER!!! One of my review regarding the HOA fee issue update WENT MISSING!!! I didn't save a screenshot, but remembered what I wrote on 6/24/2024, the supervisor Mayra replied to me that "Unfortunately, we are not authorized to remove any fees." She claimed that 2024 coupon book was sent to my address, if they can guarantee there would not be any possibility that a regular mail can be lost during the mailing process, WHY DID THEY SEND ME A CERTIFIED MAIL …

I read Hayoung's review, what I experienced was exactly same:　ＮＯ　ＯＮＥ　ＷＩＬＬ　ＡＮＳＷＥＲ　ＹＯＵＲ　ＰＨＯＮＥ　ＣＡＬＬ，　ＡＬＬ　ＣＡＬＬＳ　ＷＩＬＬ　ＧＯ　ＴＯ　ＶＯＩＣＥＭＡＩＬ　ＡＮＤ　ＮＯ　ＯＮＥ　ＷＩＬＬ　ＲＥＴＵＲＮ　ＹＯＵＲ　ＶＯＩＣＥＭＡＩＬ．　ＴＨＥＹ　ＳＩＭＰＬＹ　ＩＧＮＯＲＥ　ＨＯＭＥＯＷＮＥＲＳ，　ＡＮＤ　ＭＯＲＥ　ＩＮＴＲＥＳＴＥＤ　ＩＮ　＂ＦＥＥＳ”　ＡＮＤ　＂ＦＩＮＥＳ”　ＡＮＤ　ＴＨＲＥＡＴＩＮＧ　ＴＯ　ＰＵＴ　ＬＩＥＮＳ　ＯＮ　ＹＯＵＲ　ＨＯＵＳＥ！　Ｉ worked with different HOAs, this is so far the worst one, all the other HOAs at least someone will answer your call, or return your call, or send a timely reply. I went to their office, and the front desk lady did talk in the phone, but I couldn't tell who she was talking to, because I called NUMEROUS times, never …

PLCA is great and getting better. Alice Kuhn and Erin Irons are a great help to keep it going.

I just love PLCA. It’s such a tight knit community. We have a lot of fun here a lot of activities and I can rely on my neighbors to help me in a myriad of ways. our office staff Erin irons and Alice Kuhn from Van Guard really listen and accommodate PLCA

Alice and Erin have been wonderful in managing our community. They are very knowledgeable, easy to talk to and accessible.

Vanguard is doing a bang up job here at Paradise Lakes. But, none of it would happen without the superior team of Alice Kuhn (manager) and Erin Irons (administrator) They both deserve a round of applause!!!

Alice and Erin has done an outstanding job since heading the administration at PLCA. I hope the are working for us many years to come. Thanks. Mark Elliott, house#33 PLCA.

As condo owners and snow birds we are very pleased with how the PLCA carries it out it's functions, and want to commend both Erin & Alice for their significant ongoing efforts on our behalf.

Alice Kuhn is the BEST at helping our community owners with anything and everything!

Vanguard have managed our HOA for some years now despite the fact that we are a small number of units they have always supported & when required guided us as a Board - personally I find our account Manager Sophia Alvarez effective & responsive to the challenges of managing an association & always follows up to questions asked.

Alice always has the best interests of The Terraces at Paradise Lakes community in mind. She works long hours diligently to help the residents have the best community in Paradise Lakes. She works many nights to keep on top of our finances, repairs and all issues the community has. Don Shafford

I have been the HOA president for 16 years and 4 years prior to that as a board member. We have had 5 prior management companies, and the Vanguard Management Group has been by far, the easiest to deal with. Our previous company left our financials in chaos, and through many weeks and perseverance, the Vanguard financial team got us back on track. Prior to, and through Covid, until now, I have been confident that our community has been run efficiently. We had a few issues, one always does, but they were resolved. Bills are paid on time, and inspections are fairly conducted. Our manager is in c…

Echoing every bad comment about Vanguard. They are the only bad of owning a home. Our community is predominantly seniors and some residents are paying $1,000 and more MONTHLY on HOA fees. It’s terrible. Stay very far away from vanguard if you can while purchasing a home.

Called in because their landscape company turned my tenants water off and they didn't even let my tenants know. 2 hours now without water and everyone is out of office for a "holiday" so now my tenants have no water and no one can even answer any of our questions.

They charged me $72.00 late charge for just a week late and I have called both numbers 6 times to see why fee so high and no call back over 2 days.,, how can a business survive

Awful management HOA company The worst we had in 5 years having our house ! They never pick up the phone, never answer your emails , never respond to your voicemails. Giving stupid violations and after fixing the tree they never close that violation. If you are 1 week late with HOA payment, they will charge $50 !!!!! Without any reminders or responds ! They totally do not care about the home owners. Only looking for reasons to overcharge you or send you totally insane and stupid violations. I would never ever recommend this company to nobody !

Vanguard Management, and specifically Kiara Lee, are an absolute nightmare to deal with. Our concerns — from lack of parking, threats of towing without any notice, to essential repairs like our water shut-off valve being ignored for months — are completely disregarded. A vendor came out once, we spoke with them, and then we heard nothing. No follow-up, no accountability, nothing. Meanwhile, HOA fees keep climbing while the quality of service continues to tank. Even our community board has accused Vanguard of mismanaging HOA funds, and yet residents are left to deal with the fallout. Kiara Lee…

As a resident of a community managed by Vanguard Management Company, I am deeply disappointed with Vanguard’s service. I am not receiving information in a timely manner. The information that I do receive is totally non-related. Meshell LaVergne apparently one of the manager's can't be bothered to return a concerned resident. Vanguard has failed to provide a copy of the fully executed contract as requested by HB1203 Section 468.4334 Section C If I could give 0 Stars I would Edit - 2025.01.13 - Still haven't received a phone call back or anything. This company is a joke. They take your associ…

Angela adjusted her schedule to help us out. She kept us informed of when she would arrive and completed the documentation we needed. She saved us a trip to get them done!

Vanguard has been awesome. In particular, Kim Morales is an outstanding property manager who goes above and beyond for our community. Her dedication, professionalism, and proactive approach have set a high standard for property management. We are fortunate to have her managing our HOA, and I wholeheartedly recommend Vanguard and Kim to any community seeking top-notch property management services.

As we all know, when working with big companies, it's easy to get overlooked and fall between the cracks. But not with Nicole McCall on the task; she will make sure your queries are answered in a timely, thorough, and respectful manner. Thank you, Nicole, for providing the best customer service in every way. 5 Stars!

Responded quickly to request as a resident in La Collina. Thank you for what you do.

I have worked with Alice Kuhn and or Erin Irons for well over five years and appreciate the hard work they do for the community and being the professional they are in making things run smoothly, always going the extra mile. They are great property managers. Steve D.

Alice Kuhn is the best, she is a hard worker and tries to give the best advice. Erin Irons makes the office run smoothly while Alice puts fires out.

Doves Landing’s new Property Manager, Angela McCarthy, is doing a great job handling our issues and concerns. Glad to have her on board.

I've reached out to Angela McCarthy a number of times over the years and she has always been very responsive, accommodating and knowledgeable.

Angela McCarthy is one of the rare managers who actually responds to e-mails and phone calls, and was an essential part of the real estate transaction we closed with our Buyers in Land O' Lakes, FL. Thanks, Angela!

Vanguard manages our Condo properties and our CAM Kiara Lee is AMAZING!!!! She makes being a board member much less stressful with her guidance and help working through the day to day issues as well as those complicated situations that raise their head from time to time. Could not give 5 stars only due to some issues we have with her internal support of the accounting and admin groups but they are working on these problems so hope to be able to give 5 stars in the near future.

I can’t give Angela 10 stars otherwise I would. Thanks your professionalism and hard work. Dr. Sam