Ardent Commercial Management Reviews

They have taken a payment from me even though they are no longer our property managers. I have several times via email, twitter and phone to get my money back but with no luck. DO NOT DO BUSINESS WITH THESE PEOPLE

I have been trying to pay my HOA fees since January with no luck. I tried logging into my account, but it says I'm entering the wrong password. My password has never changed. I used the "forgot password" option, but the security code is never sent to my email. I've called and emailed weekly since January to get help getting into my account with no response. I took the time after work last week to drive to the office myself in Brookhaven only to be met by a staff working for a dental office stating that They do no know what Ardent Residential is and that address belongs to their company. I don'…

All of these reviews are true. They were managing my community as well. Then I began to notice the grass not being managed for weeks, months at a time.I called them mutiple times, I left messages no answer, no return calls. We finally found out they just up and left, no notice, no help on how to locate our HOA account that has reserve funds, who knows at this point. They are an unprofessional, nonchalant organization that has truly failed at serving the community.

Zero management. I truly mean that. It has been months since we've attempted to call them multiple times to set up our portal for making payments and address the neighbor's leak, which is managed by the HOA! The Leak will practically damage all connecting properties

Will screw up your credit. I had no late HOA payments while they were the HOA of our condo complex but they reported a late payment to the credit reporting agencies and refused to write a letter saying it’s false (despite multiple emails they sent me saying I have no late payments). And because of the false credit report and no one help or communication from ardent I’m now having trouble removing the false report from my credit score and having trouble buying a house.

Don’t use this or ardent residential under any situation. Poor communication, they never respond to phone calls or emails. For example: they charged me a late fee despite having auto pay on, and the payment amount hasn’t changed. I tried calling, emailing.. etc but no one answers or replies.

THE WORST HOA DONT BUY A HOUSE IF THEY MANAGE RUN THE OPPOSITE DIRECTION

They previously managed my HOA and then they were fired. Petty messy and terrible service. I could never get assistance and the managers there support and encourage their employees bad behavior. They need to do some clean up and restaff with people who are responsive and care.

Our community had a negative experience with this management company both during the time they managed our property and when we transitioned to a new company. They completely stopped responding to emails from the board or taking phone calls; however they continued to charge us for services. A formal complaint was submitted to Ardent leadership and was ignored. A formal complaint was then submitted to the BBB in which Ardent also ignored. They still have some of our operating funds 60+ days after the contract has ended. Please read the reviews of this company on google, yelp and the complaints …

If you are reading this, please respond to my 10 emails, voicemail, facebook messages and portal requests for a refund. My condo building is NOT under your management anymore and you have no right to charge me HOA dues.