Assurance Property Management Group Reviews

If you are thinking of using APMG as your property manager, DON’T. I used APMG for nearly two years, but in February 2026, APMG stopped paying me the rent that it had collected from my tenant. APMG owes me several thousand dollars, and won’t return my calls or emails. I have been forced to take legal action. Avoid the headache, use someone else to manage your property.

I have never experienced a property management company that doesn't respond to telephone calls or emails. I have moved on, but I am compelled to let you know. I finally received the three months' rent and the deposit from Assurance. I still do not know what happened. Be very careful if you are still with Assurance.

At first, Karen Sherard seems friendly, but it quickly becomes clear that it’s just a façade. As soon as anything goes wrong—maintenance issues, disputes, or even basic requests—she becomes dismissive, slow to respond, and shows little concern for her tenants. She also tries to avoid repaying your deposit. Her communication is inconsistent, and her explanations shift based on what suits her at the time, leaving us feeling strung along and taken advantage of. If you’re looking for an honest, decent, responsive landlord who treats tenants with respect, look elsewhere. She should be avoided at al…

Never work with this management group. Karen is literally the most despicable person to have to work with. I had been renting my home for about 3 months or so right before my husband unexpectedly passed away. These people were nice to me at first and even offered an early termination. Given my mental state at the time, I couldn’t fathom being able to move right away. I told Karen that I would reevaluate my finances over the next few months and let them know if I in fact wished to early terminate with little penalty. A months go by and I ultimately decided based on my financial situation si…

Do not engage in any business with Assurance PMG. Any dealing I had with Karen Sherard was a miserable experience. Do yourself a favor and avoid them.

This is long overdue but still very much needed. Karen is the lowest of the low when it comes to slumlord rental agencies. She is a bad representation for the owners and has no respect or concern for tenant issues. She speaks in a very condescending tone and downright lies. I rented a home from her via the homes investors out of Ny. They were apparently declining repairs as well per her suggestions. Her contractors are either lazy or Slow because they aren’t getting paid on time. Either way in the beginning they will be nice but after a few issues you will be ignored. It’s not worth the stre…