Atlanta Community Services, Inc Reviews

We pay a hefty fee to this company to process our community payments. Recently, staff changes have resulted in false bills. Copies of clarifying bank 'proof of payment' are misread; explanations change, as the staff cannot simply apologize for an error. the word 'fraud' comes to mind. No wonder there are bills in the GA congress to make these HOA supported companies function in an accurate business-like manner. I've read other reviews of this company: complaints of discrimination, police tactics in response, etc. I have a perfect 10 year payment record until this month. If I pay next month, it…

I'm a Home owner in Fairfield Community. Lord knows I came a long way as a single Mom working to secure the roof over my head first. But with the help and understanding my situation Victoria Minish was great, and pass down my issue to Jason Sexton who stepped in and was very understanding as well. He answered my questions in a timely manner. Big Thanks to the ACS team!

Our community, Mason’s Mill Estates, has had an outstanding experience working with Kathryn Collins from ACS Community Management. In less than a year, Kathryn helped guide our association from a financially strained position back into the black. Her financial oversight, organization, and ability to help the board prioritize responsible decisions have made a measurable difference in the health of our HOA. Beyond the financial turnaround, Kathryn has been instrumental in helping our community navigate several difficult situations, including false allegations and misunderstandings that could ha…

As a homeowner, I have worked with Kathryn Collins to resolve a number of concerns including but not limited to billing, home repair referrals, specialty projects, interpretation of covenants and more. With each encounter I found her to be knowledgeable, helpful and willing to provide necessary guidance to bring concerns to full resolution. For example, I was in need of a landscaper to address common areas at a reasonable price. Kathryn was able to refer me to service providers who were not only reasonably priced but were able to include additional services inclusive of pricing to my satisf…

I have had a good experience with Atlanta Community Services as a homeowner within a community within which they manage the HOA. Tonya has been responsive, and understanding. And during a tense HOA annual meeting Zoom call she was appropriately stern, largely presiding over the virtual meeting in accordance with Roberts Rules of Order, a most difficult task.

This company has managed my condo property for a few years now or should I say lack there of. The bare minimum has been done over several years in the property is showing it. Before hiring this company, you should come by and look at my condo property before you decide if you would want somebody to manage you as poorly as this company has. They are impossible to get in touch with. Very hard to get a call back from.

I have had the pleasure of dealing closely with Victoria from ACS since buying my new home. Unfortunately I was caught in the transition between management companies which created quite a few logistical problems in setting up the use of the HOA provided amenities. Victoria was amazing! She diligently worked with me to straighten everything out. She was attentive, informative, and efficient in responding to my concerns and questions via email and phone. As I settled in to my new home and started meeting my neighbors, many of them shared how impressed they were with how responsive Victoria was t…

During my time as an HOA board member, Erin Crenshaw was my biggest lifeline. Erin was always ready and willing to assist in any capacity, while always remaining professional. Erin went above anything expected of her and helped see any concerns through to the end. I strongly recommend Erin Crenshaw!

This management company is fairly new to the community but so far so good. The ease of using the portal, especially to pay my assessments is fantastic. It makes things really simple. The only person I’m truly interactive with was Nicole Russell And she is great every single time I have to communicate with her. She responds quickly. She’s very efficient and I love the fact that she knows her job and is always willing to assist. I have been in a community for almost 8 years and I can say that this is the best service that I have received from a management company Since I purchased in the subdivi…

Tonya Terrell Has gone above and beyond to assist our team! I Highly recommend Atlanta Community Services!

ACS is our new HOA management company and has been very easy to work with. My community manager, Tonya Lanquit, was very responsive. By email, it took no longer than an hour to get responses and she was able to work through my request quickly on each question. They have been quick and professional thus far and I welcome the change my HOA decided to make in selecting them.

Tonya is our new representative for our HOA community. She has been professional, very helpful and a pleasure to work with. I look forward to working with her in the future!

Tonya Lanquit got back to me right away, answered my questions and emailed the form I needed. HOA mgmt is looking up because it's been a rough couple yrs with Ardent. Looking forward to having ACS take over! Thanks Tonya!

Tonya Lanquit was very helpful with the question I asked. Thanks for a quick response.

We started working with ACS last month after a terrible experience with our previous property manager. I have noticed that ACS takes a much more hands on approach and is excellent with communication. They are a breath of fresh air for our HOA.

Overall good experience with them. Professional. Would recommend

Atlanta Community Services are top notch! Brittina is my go to for community recommendations! She has been an awesome partner with our HOA team in running our community over the last 3 years. I could not imagine our HOA team running our community without Brittina (Bree) and Atlanta Community Services.

ACS community Services does a great job of ensuring that residents stay informed about updates in their communities. I have had the pleasure of working with Tristan over the past couple of months. He sticks to his service level agreements when it comes to follow up, is always pleasant to work with, and is very professional. I highly recommend ACS as a property management company and if you end up with Tristan as your community representative you definitely have a jewel.

I am the President of Broadstone HOA and since hiring ACS Erin and the rest of the staff has provided nothing but professional top services to us. They are always willing to help in any way they can.

Atlanta Community Services and their team have provided our neighborhood with exceptional leadership and service over the past couple years. I would recommended them to any neighborhood looking for a focused and active management company.

Good service for our small HOA (104 homes). Nice working with Erin @ ACS on issues that come up; she's pretty responsive and thorough.

ACS has handled our HOA account very well. Our property manager Erin is efficient and easy to work with!

I have gotten the support from Bree Spencer, she has shown a lot of empathy, understanding and support. Very happy to see that ACS is not detached from us as owners, they are here to help us!

Our property manage Erin is fantastic! Responsive, knowledgeable, and absolute pleasure to work with.

Tori has been the rock star our HOA has been needing for a long time. During our transition to ASC she has helped us find and fix all the issues created by the previous management company we used. Her attention to detail, communication and professionalism has been AMAZING.

Erin takes great care of our neighborhood. So easy to work with and very responsive.

Love working with Carol! She is awesome!!

Service is always great. Very friendly and helpful.

I am new to our HOA board and new at submitting invoices on behalf of our community. As I have been learning the correct process, I have had numerous questions. Tonya Lanquit has been extremely helpful and patience as I have had to ask for her assistance often. She is knowledgeable and always kind and professional.

Best management company ever! I've been a landlord for over 20 years with multiple rentals and working with Jason Sexton has been the best experience I've had. His communication, knowledge, and level of service is outstanding. Highly recommend!

Atlanta Community Services: We have had a good experience with this property management company. We are a mature community with extra demands due to age; ACS / Jason has helped get us on track financially and structurally. Additionally, communication with the board and community is timely. We are happy to have finally found a company that can handle the demands of our older property. Great Company!

I was very pleased with my interaction with ACS and Jason while serving on the Board at Winston Place. I recently recommended ACS to a nearby community who have joined the team!!

Jason Sexton has done an amazing job since taking over the management of our HOA Community Services at Heritage at Crabapple!

Been through 4 property management companies over 9 years and this is far and away the best experience so far - both corporate and individual property manager. Highly recommend!

Impressive service in my honest opinion. Jason is always extremely helpful, communicative and friendly and whenever something goes wrong, he is prompt to service any issue. Has done an outstanding job servicing our community.

Jason Sexton is always quick to respond to questions and concerns. He's easy to work with, pleasant and helpful.

Jason has been very responsive to the needs of the board and community. Highly recommend ACS and Jason for HOA’s needing management services

Atlanta community management is great to work with and very professional as well Tonya always communicates very nicely and has great customer service

We switched to ACS at the start of the year after having horrible service with another management company. It was the best decision our board could have made! We haven’t had a single issue since switching. Our community manager is Jason. He is very knowledgeable and highly communicative. He is an absolute pleasure to work with, and makes serving on the board so much easier.

Expert guidance. Continuity of information. A voice of reason. Association management companies can get a bad rap. But Atlanta Community Services has been working with Riverwalk for much longer than the 15 years I have lived here. Sheila has been our Association Manager for more than that. Now that I am the HOA President, I fully appreciate the importance of the continuity of information her deep history here provides, in a way rotating volunteer board members simply couldn't. She provides incredible expert guidance for vendor resources, and trends in multiple condo associations, providing c…

have been really disappointed of their service(if they do) lately. Have been in a community for 25+ years. Since last year whoever is managing the property continues nit picking of any issue they can find to show what residents need to fix. At the same time those residents who keep them in business, they don't respond their call even week later. We need to change color of my brick and have painter waiting but haven't heard anything yet. Second voice message week later in vain.

I emailed our association manager, Tonya, yesterday afternoon and already had a response this morning! She was kind and prompt in her response. We emailed back and forth this morning, with less than 30 minutes between her responses! It is a great feeling knowing the management company takes our community’s questions seriously! I appreciate the time Tonya took looking into my question and helping to get it resolved quickly!

Quick support to an historic covenant approval transfer to a new community management team.

Tonya is a great partner to have as my point of contact. She always answers my questions and helps in any way she can!

Our community (Brentwood Estates) is very small and doesn’t require a lot of work. I feel like the ACS contact for our neighborhood, Tonya Terrell, doesn’t often respond within an appropriate amount of time when I’ve sent emails. I get an email automatic response when I send an email stating that she will get back to me within 48 hours; I emailed her on 3/24/26 at 3:27 p.m. but haven’t heard from her within the last 48 hours. I’ve called over the last few weeks but each time the call has gone to voicemail and I’ve not received a personal call back from Tonya. We were needing information thro…

My experience with Atlanta Community Services HOA management team has been very disappointing. Communication is consistently lacking, and obtaining necessary information as a homeowner has been extremely difficult. In particular, interactions with Kathryn Collins have been unproductive and disrespectful. Ms.Collins is not professional and clearly does not enjoy assisting homeowners as her job. Her email communication has often come across as very dismissive, and calls routinely go unanswered. As a result, it has been challenging to receive timely or accurate information that should be readily…

I’m paying HOA fees and have submitted work orders, but I’ve had no updates or feedback for over a month. It honestly feels like I’m being ignored.

Unprofessional. Rude. Unhinged. Kathryn Collins responded to an email inquiry about errant delinquent fees with the least professional language I’ve ever seen from someone who handles customers. Community managers should behave like adults, not angry toddlers. Avoid at all costs, if respectful communication and professionalism are important to you.

I have had a great experience working with Ms. Bree (Brittina Spencer). She is very professional and she response really quick. I thank her for making my experience very easy and for helping me when needed. Thanks!

Slow response times. Try to call them to speak with a human being, and wait to never hear back from anyone. Totally frustrating situation with their customer service.

Initial interactions with ACS reps not positive and slow to respond to questions

They don’t answer their phones. There isn’t anyway to talk to someone.

Erin Crenshaw is our new property manager and she is doing a fabulous job!

Easy to work with Victoria Minish & the staff at Atlanta Community Services professional prompt & communicative

Working with Victoria has been nothing short of professional. She is very communicative and detail oriented. We have developed a great working relationship

Muy malos como administrador muy buenos para cobrar colocar violaciones pero lamentablemente la comunidad donde vivo no tiene el debido mantenimiento área verdes sin mantenimiento caminerías no lavadas áreas comunes con alta hierba mala y paré de contar a la hora de elegir un administrador para su cumunidad este no es el más apropiado

Tori Minish helped my wife and I get set up with our HOA portal. She worked with the closing attorney to get the required paperwork and even took the time to walk me through how to get set up and submit an ACC request. She went above and beyond in my opinion. 5 stars for sure!

I could not change the recurring payment on the website or portal and I reached out to Tonya Terrell and she looked into the problem and sent me an email within 10 minutes to let me know that it had been fixed and to go in and change it and it worked.

Tonya Terrell was great to work with! She was incredibly patient, pleasant, informative, and quick to respond. I was able to get my issue resolved almost immediately.

I had a wonderful interaction with Tonya! She was forthcoming with information, turned around documents immediately and was a complete pleasure to work with - thanks again for being great Tonya!

We use ACS for our neighborhood and while it has never been a particularly negative experience, our current manager, Erin Crenshaw, has knocked it out of the park! I almost don’t want to leave a good review for fear of her taking on more properties lol but she absolutely deserves any accolades she can get. Erin is diligent, communicative, and professional when it comes to the nuances of managing a neighborhood. She is quick to get things rolling and always ensuring everyone is updated on all issues. We have had three different managers in the last 3 years and I really hope we get to continue w…

Huge thank you to Erin Crenshaw with ACS. She had huge shoes to fill supporting our community and have done so effortlessly. I truly appreciate her urgency and effort on task but most of all her ability to see from the residents perspective and support HOA board members sincerely. It's really great working with her! Thank you Erin!

I previously experienced a dog bite on this property and later had another unrestricted-breed dog charge at me. I notified management and was asked to gather additional evidence for escalation, which I did. More than nine months later, the same dog is frequently left unsupervised and barking on the balcony, and the situation appears unchanged. This has created ongoing safety concerns and fear for my well-being.

We have had so many management companies to manage our property however these guys are the best and Jason is doing a great job Thanks Jason

I had an issue with some damage cause by landscapers and Bree was great. She made things right for us! Thank you.

Hi I live at [Personal Information] and I wanted to plant flowers in my front yard. I’m old and I don’t know how to use technology very well (my grandson was also unavailable) so I called up to the office and left a message. I got a call from Bree Spencer that same day. I was not expecting response that fast. She was just so lovely. She made it so easy to submit my A.C.C. Request. She took her time and walked me through the process. Now I have Beautiful flowers in my yard thank you! Bree Spencer!!!!

Special thanks to Jason Sexton working with AJ Bulot, Steve Hamilton and and Alpesh Patel. SInce moving in a couple of weeks ago, Jason has been the perfect conduit assisting us doing renovatiions to the house. My wife Emi and I are all about community and Jason, AJ and team have sure made us feel very very welcome. Our deepest appreciation. The Cain family.....

I have had the pleasure of working with Jason Sexton, the manager at Atlanta Community Services-Inc, and I couldn't be more satisfied with the level of service he provides. Every time I had a question or needed assistance, Jason was incredibly responsive and helpful. Whether it was addressing my concerns or facilitating upgrades to my property, he ensured that my requests were handled promptly and efficiently. I greatly appreciate his dedication and proactive approach. Jason goes above and beyond to ensure all my requests are met according to the board guidelines. I highly recommend his servi…

Needed assistance with a pook key in a quick fashion and Jason and Cathy were so responsive and helpful in the situation. Professional in corresponding to me and clear in instructions.

Jason Sexton and Cathy Chapman did my family (my grandkids) a great favor today. We lost our pool card and on Wed, June 21st, I ordered a replacement online, which ACS mailed to my address (A standard practice). A week later, still no card and my outspoken grandkids are not happy :-) . We called Jason and he worked with Cathy to cancel the in-the-mail card and issued a new one for us to pick up from the office. Thank you, Jason, and thank you Cathy for the service and understanding.

Tonya was so very responsive and pleasant in getting back to me concerning my question, and she led me in the specific direction needed in the resolution.

Jason is our community manager at ACS and he does a remarkable job of quickly responding to the board's various requests. He is very knowledgably about community management and he gets the job done right the fist time, you don't have to wait long for a response from him. Very happy with ACS!

Tonya Lanquit did a great job taking care of us today at Access Control systems. I will give her a five star very great to work with.

Working with Erin from Atlanta Community Services has been wonderful. The job of corralling homeowners to improve their homes isn't an easy task but I feel treated with respect and feel Erin always wants to help for me to accomplished what the HOA asks me to do.

It is a pleasure getting an opportunity to correspond back and forth via emails with Debbie Kanzelmeyer at Atlanta Community Services, Inc over the last year or so. Debbie is always cordial with her email respond.

I had the opportunity to email Tonya about my concerns. She provided all the information required in a timely and professional manner.

Tonya Lanquit is a great community manager. She responds quickly and efficiently to address concerns.

I’ve struggled with Community mgt co’s over the years because it’s always been challenging to get timely support. My experience with ACS and more specifically with our subdivision’s mgr Tonya Lanquit has been outstanding. She responds almost immediately and is very helpful. Thank you!

Shelia has always been responsive to any request that has been made by myself or any other HOA Board member.

In my time serving on the HOA of our community we have had 2 other management companies who were sadly both very average. When we found ACS and were appointed Shelia Vernon as our manager things turned around completely. Shelia is so responsive and knowledgeable I would highly recommend their services.

Tonya Lanquit (Community Association Manager at ACS) is excellent to work with, clear communications and rapid responses.

Just wanted to call out Tonya Lanquit for always responding quickly and providing the required assistance.

I worked with Tonya Lanquit, she responds quickly and fairly evaluates any situation. She understood our situation and helped us with the issue. She has been very informative and helpful!

Darlene Janis was a huge help in aiding to resolve our fines that we had acquired. She was patient and thorough and communicated for us to the board.

I am being charged a daily fee of 25.00 for guest parking in front of my house. I never received no communication stating guest could not park in front of my house