Avalon Property Management & Sales Reviews

The team at Avalon have been great! They have responded very quickly to every maintenance/repair request and are also diligent about scheduling preventative maintenance for our rental unit as well. We give them 5 stars across the board. Carlos & Heber were great to work with!

I’ve had a great experience working with Avalon. Their team does an excellent job managing properties for both owners and residents, ensuring everything runs smoothly from start to finish. Hugo, the Maintenance Manager, is especially great to work with. He is responsive, organized, and proactive in handling service needs. Communication is always clear and timely.

I worked with Avalon for over 10 years. They are by far the best property management company in both their values and their work ethic. They strive to make sure their properties are in excellent condition and understand what both the tenant and the owner need. Hugo Torres is thorough and a pleasure to deal with. I hope to continue the relationship I have with them for many years.

Avalon is an excellent property management company and so much more! Tal, Carlos and the whole team are knowledgeable and helpful, especially if you know very little about real estate and rental properties. They are also able to assist in property sales. I appreciate everything they have done and will do to assist my daughter and I in the rental and sales of her home!!! I highly recommend them to all!!!!

I’ve had the pleasure of working with Hugo closely, and he is an absolute professional. He’s thoughtful, responsive, and genuinely cares about doing things the right way. Hugo communicates clearly, follows through, and brings a calm, solutions oriented approach to every situation, even when things get complex. What stands out most is his integrity and reliability. You always know where things stand, and you can trust that he’s advocating for the best outcome for everyone involved. If you’re looking for someone dependable, organized, and easy to work with, I can’t recommend Hugo highly enough.

I'm a landlord and I hired this company to look after my properties. Needles to say, I've had the worst experience with them!! Since the beginning the communication was awful. They are not proactive with tenant finding. Instead, they just wait for "something to happen", blaming the market conditions. (I signed the contract for one of my properties in June and by the end of August the property was still vacant! Once I terminated the contract with Avalon, I found a reliable tenant in 2 weeks!!!) When I first signed the contract for one of my properties with Avalon, the owner Mr Tal Kramer, de…

So far, I have worked with Mark he is everything I needed! He made managing my rental property easy and stress-free, and his knowledge of the local rental market is clear. This was my first experience with the team and I highly recommend him for anyone needing rental help. I am sure the rest of the team is wonderful too if they are anything like Mark was! Thanks again man!

Amazing group of people who actually care! I'd highly recommend Avalon Property Management if you're an owner, looking to work with some of the best property managers, who you can trust with your assets. Kudos to the good people at Avalon, tirelessly working to protect client assets and provide the best possible tenant experience.

100 percent professional. Trust them to manage your property while maximizing its profit.

This is my first experience with a PM firm as the owner, and I have had nothing but a great experience with Avalon! From Hal / Megan answering all of my questions during the process, to how communicative and responsive Hugh and Carlos are to my questions and concerns...highly recommend!

Having spent four decades in the Real Estate industry, I can confidently say that my experience with Avalon Property Management has been nothing short of exceptional. This company operates with a level of honesty and transparency that is truly refreshing. From the moment I engaged with their team, it was evident that they prioritize the best interests of their clients above all else. Their upfront approach, coupled with their unwavering commitment to integrity, sets them apart from the competition. I wholeheartedly recommend Avalon Property Management & Sales to anyone seeking leasing services…

I have an investment property in Cobb County that I can't manage personally as I live out of state. I've been using Avalon Property Management for almost three years now and am very satisfied with the service and level of support. As far as I can tell, tenants have also been happy.

As owners of a 1908 mid town condo, my wife and I use Avalon Property Management for our unit's property management. For a number of years, we had taken on that task because the unit was like part of the family for 42 years. Severals years ago we acquired the services of Avalon Property Management to manage the property and care for the unit. We have been extremely happy with services that Avalon has provided to us. The oversight on tenants needs, quick response on maintenance needs, and detailed monthly reports gives my wife and I the services we were seeking. We look forward to continuing wi…

had a great experience working with Aaron Kramer at Avalon Property Management on the rental in Kennesaw. He was very easy to work with, always accessible, and consistently provided clear, detailed instructions throughout the process. Aaron did a great job offering multiple options for the tenant, which made everything run smoothly. His communication was strong from start to finish, and the move-in process was well organized. Most importantly, everything was handled exactly as promised. My client was very pleased, and I would absolutely work with Aaron again.

Finding a rental property can be a traumatic experience, but our luck in finding Avalon Property Management made our transfer into metro Atlanta a smooth transition. Aaron Kramer was always available to provide guidance in navigating agreements and making move-in a breeze. Carlos was also available to answer any and all questions.

My wife and I are clients of Avalon Property Management, and we are thoroughly impressed with the maintenance coordination and exceptional service provided by Hugo Torres. He is professional, highly communicative, and stays on top of every detail to ensure we get estimates and all information we need quickly. The entire process is exceptional, and the service is with great care and efficiency. I highly recommend Hugo and the Avalon team for their excellent maintenance support!

I'm giving this company 2 stars because my experience started off cool but unfortunately took a sharp turn once I began the process of moving out. I rented one of the Austell, GA properties for ~$2190.00/month for a year. At the beginning, everything felt smooth and professional. Communication was clear, the onboarding process was easy and I genuinely felt comfortable renting through them. They also made things easier because staff would call or text your phone directly and let you know about maintenance, updates etc. However, before I signed my lease the property's advertisement did not spe…

The maintenance service is fantastic! Responsive and quick and great work! Hugo was so much help coordinating and my service provider was kind and worked with my schedule. Great experience overall.

I have had a great experience with Avalon so far. I am early into my journey, but they have been very responsive and thorough in ensuring I have all the details I need to make the right decisions. Mark has been fantastic to work with and is a wealth of knowledge. It feels like I'm getting a premium experience and Avalon does not take shortcuts making sure their tenants and partners are going to have a good experience. Very much looking forward to continuing this partnership.

Communication is very very important to me, and Mark and the team knocked it out of the park! He was able to quickly resolve all of my questions and get my property onboarded at the speed of light! Thank you so much for being flexible and helpful with my crazy schedule and working in the margins with me.

Mark at Avalon Property Management & Sales has been fantastic to work with. From the very beginning he was clear, responsive, and genuinely helpful. He really knows the rental market and was able to walk me through how their property management services work, from tenant screening to handling maintenance. What I appreciated most was how easy he made the whole process. Mark never rushed me, answered all my questions, and gave honest advice about managing my rental property. It’s rare to find someone in real estate who combines professionalism with such a personable approach. If you’re conside…

I’ve been living in the same property for about 2 years now and it’s been a lovely experience! I’m sad to have to leave but I wanted to share my experience with everyone! Avalon takes great care of their tenants and communication is super easy! Thank you Aaron especially for being so patient with me and my questions! 😄

Avalon is a very good PM option. Hugo has a great attitude, easy to reach and great to work along with.

I work in the commercial real estate arena and I rarely say this, but Avalon did an exceptional job when dealing with them on a leak that was coming from a condo unit that they were managing. I was in the unit downstairs that had the water coming down. Carlos was the rep I dealt with and he was great. He answers his phone when needed, helped coordinate plumber visits with the tenant, texted promptly. It was such a delight (and rarity in today's world) when you have someone on the other side always responding and providing you routine updates. Would highly recommend for anyone that needs a good…

We’ve recently started working with Avalon Property Management and the experience has been fantastic so far. Aaron has been phenomenal, proactive, transparent, and incredibly communicative. For the first time, we truly feel in the loop with what’s happening at our property. Compared to our previous management company, the difference is night and day. We’re confident our future tenants will have a much better experience thanks to Avalon’s hands-on approach.Thank you for the great work so far.

Avalon Property Management is one of the best property management companies to work with. Their team is very knowledgeable, responsive, and helpful. Thank you and look forward to continue working with you.

My husband and I are sad to be leaving our home managed by Avalon! Avalon has been a great landlord. They are easy to work with, quick with maintenance requests, and very responsive. They are family-owned and accessible, so someone always answers your call and responds to your texts. The team (Aaron, Hugo, Cess, etc.) have made the past two years in our home really enjoyable!

it is almost a Year with great experience!

We have lived here for two years now, going on our third year. This home is in a safe neighborhood, close to work, and has plenty of space for us and our pets. We have put in a couple of work orders over time, but they have been quick and responsive. We just got a new washer last week, and we are grateful they prioritized that and got a replacement quickly.

We had been homeowners for the last 20 years and after selling our home and entering back into the renting market things have certainly changed. We rented from another property management company prior to Avalon and while they were not horrible (I have heard some horror stories from friends and family), Avalon is far superior. The support and communication provided by Avalon is exceptional and until we decide to buy again I will only stay at an Avalon property.

Super impressed with how easy it is to contact them with any and all needs. 10/10 would recommend!

Avalon was great through the application period being very responsive. After move in, communication was clear and service was quickly provided to repairs needed around the home. Overall a very professional and friendly place to rent from

Leasing from Avalon Property Management has been a wonderful experience. They addressed all of our concerns upon move in within a timely manner and are always available whenever we reach out for maintenance requests. The place we are renting is in great condition and we have really enjoyed our experience living here!

I had a wonderful experience with Avalon Property Management! The staff was always friendly, professional, and quick to resolve any issues that arose. Their service was reliable and felt exceptionally well-handled, making everything smooth and stress-free. The rental properties managed by Avalon are maintained with great attention to detail, and their commitment to thorough management truly stands out. Coming to this area from Korea and signing my first lease with Avalon was an incredible stroke of luck. I highly recommend Avalon to anyone looking for the best care and service! 🤗

I signed a lease with Avalon Property Management a year ago, and meeting Avalon has truly been a stroke of luck for me. Avalon is not just a property management company; they are a reliable partner that actively helps maintain and keep the property in excellent condition. Whenever small issues arose in the house, Avalon responded quickly and efficiently to maintenance requests, always delivering satisfactory results. Thanks to their efforts, my home has always been clean and comfortable. Even when my lease expires, I plan to move into another Avalon-managed property. Avalon has proven to be …

The best customer service ever! Mr. Hugo Torres of the Avalon Property Management will make sure all of your maintenance needs are met promptly.

I have been renting a property that’s managed by Avalon for about 6 months, and they’ve been great to work with. They’ve kept up on all regular and new maintenance request, are easy to contact, and well organized. They make living here a breeze and am happy to be working with them!

Avalon has gone above and beyond to make our rental experience so so pleasant! Repairs and maintenance are always prompt and the staff is very responsive. Words just can't describe how pleased and grateful we are that we have aaron as our property manager.

As a tenant, I have found Avalon to be extremely attentive to our needs. They are quick to rememdy any issues with our home, are personable, and price their rentals fairly. Our experience has been a significant improvement over our previous rental experience with one of the massive, national rental companies.

I’ve been living in Atlanta for 10 years now and used Avalon Property Management for 3 different rentals i have lived in that were managed by them. Aaron, Tal, and Jeannette have always handled any maintenance issues with professionalism and had them fixed as soon as possible. I couldn’t recommended them more.

Avalon, was a great management company to work with. They were very responsive to maintenance issues and did a good job communicating with us through out our lease.

We are tenants currently with Avalon Property Management overseeing the rental property. We are very disappointed in this company. We had to wait over a month to get things fixed in the home. And it only happened because we reached out to them every hour until they took us seriously. The home was not cleaned upon move in either even though Avalon insists that it was. Yet there are cobwebs, dog hair, and stains everywhere. We spent $300 to get the place deep cleaned. The AC broke only a month after move in - during this weeks heat wave where it is over 95 degrees outside and sunny. Our home is …

I have never been more satisfied as I have been with the professionals at Avalon. Renting is such a tumultuous maze these days, and it helps to know that these guys have my back. Thanks again! Avalon for the win.

My husband and I rented a house using Avalon property management. They were always so responsive when it came to fixing issues and also any preventative maintenance was also very efficient. I recommend them to anyone looking for a rental.

The complete lack of respect and professionalism I experienced at the hands of Aaron Kramer is truly shocking. If you pay close attention, you'll notice that all of the positive reviews are from their property owners - but I'd be wary of working with this company as a renter. My partner and I were searching for a place to rent and toured one of their properties in the Old Fourth Ward area. The trouble began immediately with the application process. They urged us to apply and I made sure to ask if there were any applications currently submitted. They said yes they approved one application but …

Avalon Property Management exceeded my expectations in every way. Their prompt maintenance repair service ensured that any issues were swiftly addressed, providing peace of mind as a tenant. The administrative team demonstrated professionalism and efficiency, making the leasing process smooth and hassle-free. As a local company, their personalized approach truly sets them apart, offering a level of care and attention to detail that's hard to find elsewhere. I highly recommend Avalon Property Management to anyone seeking reliable, responsive, and locally-focused property management services.

I have had the worst experience with Jeanette Kramer, specifically communication, via text messages and/or email. It is very unprofessional and condescending. She speaks to you as if you are her child and beneath her. Her usage of capitalization, in order to make a point, is demeaning. Her choice of words are grotesquely inconsiderate. She takes a tone, that no professional, in customer should take, seeing that even though I am a rental tenant, I am still a customer… that has not ever begun any form of communication in a rude or disrespectful fashion. Her sole behavior is horrific, and it is s…

Warning!! TAKE YOUR OWN PICTURES OF MARKS ON THE WALL (EVEN SMALL ONES) AND BAD PAINT JOBS WHEN YOU MOVE IN. I am updating my review based on my most recent experience with Avalon PM. After renting another home from them and deciding not to renew my lease because I wanted to downsize, I was extremely disappointed in not receiving my full deposit back after moving from the last home. They kept $1,155 of my deposit and I only agree that $50 of it should have been held back (due to a piece of furniture being left which was supposed to be picked up by someone). They have a "third party" take p…