Beacon Management Services Reviews

They are the worst management service. In January 2026 they sent me violation pic for my lawn, in pic grass is green like it’s in summer. Then I took pic of lawn from security cameras and sent them with time stamped. I never saw them doing any work in my neighborhood to make it better or keep up with maintenance but keep sending violations to put more money in their pockets.

I recently posted a review for this company. They sic an attorney on me for not providing them with lease for a rental propery I own at Lake Griggin Estate. I do not know where no post went. Point in case: the lease was submitted directly to Stephanie Mahoney, the property manager back in December 2025. I left her a VM, she did not respond from her ivory tower. She copied me on an email to the attorney to tell them to drop the case. Did not call me to apologize. Disrespectful. This is called harrassment. This is the second time they have done this and both times the cases were phony.

This HOA management company is ridiculous, first of all when they send me any notice I always make sure that I take care of it right the way and I respond right the way but no one ever contact me back,and this time they charged me $25 daily fine because they said my tenant did not storage the trash can in the garage ,The photo used as evidence appears to be an old image from the first warning I received which is on 07/09/2024,It does not reflect the current condition of my property. The photo clearly shows green grass and an unpainted deck . It is currently winter, the grass is no longer gree…

Karene has Been an Amazing represenative

I have worked with Stephanie Mahoney at Beacon on several projects. By far the best and most accomplished manager I've worked with for many years in the Central Florida area. Gets it done and always has the answers!

This is the worse company. We are all humans and must work together, and that means open communication about processes are necessary. Their communication is inconsistent, and non existent at best. There has been numerous times they had to retract HOA wide communication because of false statements, and the customer service is terrible at best. If you reach out to leadership here, they don't care or care to follow up or call back. My family has been impacted over the two years dealing with this company. What a nightmare! I work professionally with top companies in America. I would never ever dre…

Working with this property management company has been an absolute nightmare. I have lost 6-7 contracts on a home I have been trying to sell due to the contact provided to me, Antoinette and Alfred. There is major deferred maintenance in the community which has led to Fannie and Freddie, and most major banks unwilling to lend. I paid cash for the home, and now I cannot sell it to anyone after investing 50k in renovations. My only option is seller financing because the HOA and management company will not use the HOA dues effectively to handle said repairs. Additionally when multiple lenders for…

Park Place S, College Park, GA This review reflects my experience with the HOA association at Park Place S and its current property management under Beacon. While the intention of transitioning to Beacon may have been to cut costs, the results have not been community-effective. The pool has never been repaired, there is no community center, clubhouse, or on-site office for residents, and no activities or initiatives are offered for families or children. HOA fees have increased to $100 per month ($1,200 annually) even after removing lawn care services, with little transparency on how these fu…

As a new homeowner, I’m incredibly disappointed with my experience so far. I closed on my home on June 27, 2025, and reached out immediately to request approval for a fence. I have young children and a dog, and the backyard is not safe—there’s a steep dip and overgrown grass that pose a serious risk. I simply wanted to secure the area for my family’s safety. At first, communication with Tasha Fulk and Lexi Canada was great. They helped set up my homeowner account, and I was hopeful that things would go smoothly. Unfortunately, that changed quickly. After submitting my fence request, I received…

I’ve spent months trying to resolve a false lien placed on my home due to incorrect charges that the HOA had already agreed to remove. Despite sending proof, following up with both Beacon and their collections agency, and speaking with multiple representatives (including management), they’ve continued to ignore the facts and push responsibility back and forth. This has caused undue stress, legal expenses, and damage to my peace of mind as a homeowner. I expected professionalism and integrity…not negligence and avoidance.

For the most part, our representative was good, especially with dealing with a particularly difficult HOA board. But when I sold my place, there was an overpayment balance left with the water company. And I spoke with Minol (the water company) several times, and it even said on the outgoing message for the water metering company that any balance would be under the purview of the HOA mgm’t company. But despite months and months of emails and phone calls with different Beacon representatives, I never could get my refund. It was a little less than $20, but, it’s the frustration, time wasted, et…

I am not pleased with Beacon Management services. I recently purchased a home in Trinity Park, a neighborhood where homes range from $600K–$700K, and the condition of the community grounds is far below expectations. The aesthetics are poorly maintained, and the landscaping is consistently neglected. As the management company for this subdivision, Beacon has not fulfilled their responsibilities. Despite the high HOA fees, there has been no clear or transparent explanation of how those funds are being used. There are no real amenities, and the one that is provided—a walking trail—is nothing mor…

The community I live in, in North Atl, switched to this mgmt company and it’s been an extremely poor experience. They hand out fines for anything and everything - all the time. But when it comes to responding to emails they are slow to respond - if they do at all. They’ve recently tacked on fees for enabling autopay for our monthly payments, essentially making us pay money in the attempt to pay them on time. They’re the reason why people hate HOAs, frustrating to see when they have the real opportunity to support the people that live in the community. Also note all these 5 star reviews that …

I cannot say enough great things about Diara at Beacons Management Service! From day one, they have been an absolute professional—responsive, knowledgeable, and incredibly dedicated to making property ownership stress-free. Their attention to detail and proactive approach have made all the difference in keeping my property well-maintained and my tenants happy. Highly recommend—5 stars all the way!

Kobe Crouch is our HOA rep for Beacon and he has created a standard of management that is superior. His communication and ability to spearhead items to our Board's attention is phenomenal! Kobe is truly a beacon of light when it comes to working with Beacon Management Services.

The greatest customer service I have received came from an agent by the name of Diara. From start to finish every thing went smooth. I would like to recognize her amazing customer service! And thank her for all of her help.

I had to take the time to acknowledge and share my experiences with 1280W concierge Juqoyah Drayton (Coco) I have been an owner / resident for over 10 years and I can honestly say that we've never had a concierge as pleasant, courteous, outgoing and professional as Coco. She goes above and beyond constantly whether it be assisting resident with packages or dealing with visitors. In fact, I know of more than one occasion where she has taken packages or deliveries up to units when the delivery person didn't want to. She also personally walked and retrieved a package when it was delivered to the …

Coco, at 1280w is so very attentive, helpful and responsive to my issues as a homeowner. Really provides peace of mind. Keep up the good work!

As a homeowner, professionalism , kindness, and responsiveness is important to me when it comes to the people who work in my building. I am very pleased with the concierges here. I encounter Coco and Marquez frequently since I moved here and their professionalism is top tier. Aside from being kind, they are always happy to help every time i experience an issue. And even better, they are very resourceful and can always give me an answer to my questions to help me resolve my issues.

It is a pleasure to work with Kathy Leon at Beacon Management! She is always available and quick to answer my calls! I know she is a dedicated property manager and ready to help! Beacon Management are great partners!

I'm a Owner in a Community that Megan Darden manages and I was a little confused with understanding some rules. She went beyond her means to explain and show me with a level of professionalism and kindness. Thank you!

I am a condo owner in 1280 West Condominium and want to share my appreciation for Coco/JuQuoyah. She is a true professional, very knowledgeable and responsive and friendly. Coco is an exemplary employee and I truly appreciate her dedication to be the best.

Our HOA manager Mrs. Grannum is consistently quick to respond to all my concerns. She follows through efficiently and gets results. Excellent service!

My experience with Beacon and our property manager CS has been fantastic. She is super responsive and helpful. Our old property managment company HPM was garbage. It's night and day!!

My experience has been has absolutely great! My neighborhood/community is well maintenance and up to date! I am incredibly impressed with the management provided by Dionne. Her dedication to maintaining our community is evident in every aspect of her work. She is always responsive to our concerns and proactive in addressing issues before they escalate. Her attention to detail and commitment to improving our neighborhood has made living here a wonderful experience. Thank you for your hard work and for making our community a better place! A lot goes on behind the scenes that most people couldn’t…

Dionne has been an outstanding HOA manager for our community. Her dedication, efficiency, and attention to detail have significantly improved our neighborhood’s quality of life. Detailed Review: 1. Professionalism: From the moment I moved into the community, Dionne has displayed exceptional professionalism. She respond to emails and calls promptly and handles all inquiries with courtesy and respect. 2. Communication: Communication is clear and consistent. Dionne provides regular updates on our community, upcoming events, and any changes in policies. This transparency has fostered a sense of t…

Maybe I’ll update this review later if my experience improves, but so far, working with this management company has been frustrating. My neighborhood HOA board for Wheatfields and Wheatfields Reserve in Grayson, GA recently hired this company, and the pool wristband/fob process has been extremely disorganized. To be clear, I’m not saying residents were given limited pickup dates. I’m saying some of us were unable to make the original dates that were presented, which happens. The issue is what comes after that. Our previous management company had someone physically present at the Reserve clu…

Worst HOA ever!!! Shitty communication. Budget sheets never match up with what we have. Money for a pool that doesn’t exist. 3rd time buying a house and have never experienced anything like this before.

This is honestly one of the most unreasonable property management experiences we have dealt with. Communities should not be managed this way. It feels like the primary focus is issuing fines rather than properly managing and resolving violations. For example, in one Gainesville community, we received a $25 daily fine notice on 5/7. The yard issue was cured the morning of 5/8, yet we were still charged for 5/8. In another Loganville community, the mulch issue was corrected on 4/18, and we uploaded proof through the portal on 4/22 showing the mulch had been added. Now, on 5/11, less than a month…

We’ve had ongoing issues with both communication and access to amenities in our community, and this year’s pool opening has been especially frustrating. The pool opened on May 1, yet many residents—including our family—did not receive their key fobs in time due to poor planning and what appears to be improper mailing (reports of damaged envelopes and missing fobs). As a result, we had no way to access an amenity we’ve already paid for through our HOA dues. When we initially contacted management, we were told a replacement fob had been mailed and would take 7–14 days to arrive—meaning we woul…

If I could give zero stars, I would. This company is absolutely terrible when it comes to communication and follow-through. I submitted multiple portal requests for a pool key fob and received ZERO updates unless I repeatedly called myself. Even then, managers would send me straight to voicemail and never return calls. I was told my key was re-shipped, but again, no communication. Meanwhile, several neighbors received notices that their keys were being held at USPS because Beacon didn’t pay the postage and residents had to pay out of pocket to retrieve them. I never even received that notice…

This is truly the most non-responsive management company I have ever known. My key fob access to the neighborhood facilities was turned off for no apparent reason. The only human I have been able to talk to - after being placed on hold twice for 20 - 30 minutes each time - informs me that only one girl at Beacon has the power to plug in my key fob numbers to reactivate. When I asked if he could just walk over and ask her, he informed me that he is working from home. I left a message for her weeks ago, with no response. If I could give zero stars, I would.

I have been trying to get access to my amenities for over THREE MONTHS, every time you call I get different information, I have called 10 times today, I have been hung-up on TWICE today by representatives, what type of company is this?!?!

I have been trying to reach the property management team for over a week regarding my ARC requests (driveway extension, fence installation, and drainage work), but have been completely unsuccessful. Customer care does not provide any clear point of contact for escalation, and every attempt to reach a property manager results in calls being disconnected or sent to voicemail with no follow-up. I have called multiple times daily since the ticket was closed, yet I have not received any explanation for the denial, clarity on next steps, or confirmation on what items (if any) were approved. It is e…

If there were a way to post less than 1 I would. There is absolutely no communication on issues and zero transparency on anything going on in my neighborhood at timber ridge other than we’ll get back to you which surprise never happens. I lived here for a year this month and still don’t have lights in my cul de sac that I requested since moving in since it is pitch black at night and I have 2 small children. As of late multiple residents including myself who work fully remote have been without internet for over 5 days over the past month forcing us to use pto or be unable to work and we are fo…

I have lived in my home for 13 years. The HOA fees have been $400 since then. On January 2nd 2026, they sent an email stating that fees increased to $490. Kindly note, I made my regular payment in November. Received an invoice today January 16, 2026. Which states, that I owe $140.35, which includes a $50.35 late fee. This management company is a disgrace! I pray that God removes us from this unethical management company!

The management of our new build community leaves a lot to be desired. Within the past year, I was left unsupported with an issue caused by contracted landscaping team - needing to advocate for myself on damage done to my property. I’ve also followed process on numerous occasions to report community challenges without receiving a response or even acknowledgment of issue receipt. Additionally our community doesn’t allow short-term rentals however there are numerous houses operating in that manner in the community — where is the enforcement? Spending a significant amount on yearly HOA fees and ch…

Karene has been wonderful he took his time last week to help figure out my account and fines removed.

Karene has some of the besti customer service i needed the club house last minute he made sure that i had it. He called to make sure I was able to get in without a hitch one of the best representatives we have had.

If I could give Beacon zero stars I would! This is my second HOA community I’ve purchased in and I’m consistently shocked and appalled at the lack of professionalism exhibited by representatives from this company. Earlier today we had an HOA meeting that was poorly moderated, not well prepare for, and combative to say the least. When residents are asking you questions that you didn’t even give us the professional courtesy to anticipate before coming to the meeting and you get frustrated and nasty, that’s a sign that you’re not well prepared and don’t take us homeowners seriously. It’s insultin…

This has been the most frustrating property management experience I’ve ever had. The company constantly nitpicks and sends out endless emails about minor issues, yet it’s nearly impossible to reach anyone when you actually need help or maintenance. Living here feels anything but peaceful — it’s like being monitored nonstop. The homes may start in the $600s, but you can’t truly enjoy your property with this level of oversight and lack of responsiveness. I strongly recommend avoiding any communities managed by this company. After this experience, I’ll never purchase another home with an HOA aga…

I am writing to express my profound disappointment and concern following the recent announcement by Beacon Management Services regarding the chosen playground replacement. The decision to select a new design was made without any transparency or meaningful community consultation. As residents who fund and utilize these amenities, we find the exclusion of our voices in a matter that directly affects our families to be fundamentally unacceptable and a source of significant frustration. The failure of the advisory board to engage the community on this matter has led many to feel that their input a…

Terrible company that does nothing but take money

Horrible Customer Service. Google says they’re open until 5. I arrive to speak with someone at 4:00 and no one answers the door bell I have been waiting almost 3 weeks for a mailbox key that my landlord says Beacon is in charge of issuing. I have called multiple times and left messages with no response. I cannot access my mail. This is highly unacceptable and unprofessional.

My experience with the Lenox Villas management team has been positive. Jeffrey and Connie have been very professional and courteous. I find the general email communications are clear and easy to understand, which was not always my experience in years past. I feel informed about and prepared for renovations or other projects in common areas and have clear information about policies and procedures, when needed. Fortunately, I have not had many issues. However, every time I have contacted either of them, I have received a quick response (within hours, sometimes minutes). They have been knowledge…

If I could give Beacon Management a -5 rating, I absolutely would. This company is an embarrassment to what property management should be. The lack of communication, accountability, and professionalism is beyond unacceptable. Beacon doesn’t even follow its own HOA bylaws, yet expects residents to strictly comply with every rule and regulation. The hypocrisy is astounding. I sent multiple emails regarding my fence issue, and as expected—no response. Beacon Management has repeatedly failed to address this matter or enforce the standards they claim to uphold. The builder installed the wrong fenc…

Update: I’ve left a message and sent an email to the CEO of Beacon Management Services, both of which have gone unanswered, completely in line with my previous experience. The continued lack of follow-up makes it clear that customer experience and accountability are not priorities for this company, from the CEO down. Our experience with Beacon Management has been consistently disappointing. 1. Lack of Follow-Up: We’ve had to repeatedly chase down updates on open issues. There seems to be little initiative taken unless homeowners push for answers. 2. Poor Communication: We have made multiple …

Beacon Management has been one of the most unresponsive and unprofessional property management companies I’ve dealt with. They consistently ignore resident concerns, fail to enforce HOA rules, and show little accountability or communication. At the Residences at Gateway, serious issues like noise disturbances, safety problems, and policy violations go unresolved. There’s frequent police activity, and residents’ complaints are brushed off. This neighborhood deserves better management — one that truly cares about maintaining safety, respect, and community standards.

Horrible at responding to emails Quick to fine you

Trash company, treat us differently. Charged us the HOA fee three times one month, the management of the company was at mass.

I live in Bellmoore Park in Johns Creek. Karolina Pribylova is our HOA Beacon Manager. She is the most efficient professional in her role that I have ever interacted with. Her responses are prompt and she handles situations with ease and grace. Her job is a difficult one dealing with all kinds of community issues and home owners who have distinct cultural differences. This can be challenging, but she does a great job of communicating. I have been blessed to have her to depend on to answer questions and take care of things I have needed in an extremely timely fashion.

My mother is a senior citizen in Atlanta metro and Beacon's representatives have made it very clear that they have no patience for the elderly and have been very rude/hostile to her. Some seniors are uncomfortable with autopay or opening tickets for requests and they aren't offered alternatives or flexibility. No one should live 80+ years and be treated this way.

Their IVR is broken or maybe intentionally terrible. Dial by name doesn't work, after holding for an extended period they force you to take a callback but the callback functionality doesn't work either. The only option to get someone on the phone is to continue calling over and over. They ignore messages and voicemails for days and days. They need to completely revamp their customer service and IVR.

I have never experienced such poor financial management from a company. My HOA dues are set to auto-draft on the 1st of each month. In August, this company charged my account twice - once on August 3 and again on August 15 - without authorization. When I called their accounting department, I was told the matter would be “investigated,” but they could not do anything immediately and would not call me back with an update. That means they took extra money from my account, offered no timeline for a refund, and refused to proactively follow up. This is not only unprofessional, it’s unacceptable. …

Hello, I have a very bad experience with Beacon management services and I will provide all issues that I face with this company! They need to stop giving services. Their Association managers are engaging with terrible members and they are given serious harms to the community. I will explain the details about Camden pond association

If I could give no stars I would! Beacon Management Services repeatedly disregards the HOA’s own governing documents and fails to follow due process when enforcing rules. They have issued and pursued fines without proper authority, while ignoring legitimate dispute and hearing requests. This pattern of conduct reflects poor governance and raises serious concerns about the legality and fairness of their practices. HORRIBLE MANAGEMENT COMPANY!

Our community's HOA is managed by Beacon and have found them to be 1. not responsive and 2. very rude. My husband and I both have called to resolve issues - it's a constant struggle to get someone on the phone and when we do get someone on the phone they put us into someone's voicemail box and we NEVER receive a call back. When communicating with them on our their site dashboard (which is such a sad platform), their responses to my questions or asks are short and rude. At one time they told me to have "Mr. Mundie" (my husband) make a call concerning an issue. With the HOA dues we pay, one wo…

Does not response to email in timely matter. Our complex has been without mailbox for over 8 month... no proactive updates on the project...waits for the last minute to inform about delays.

Beacon Management Services manages my HOA community as well as the community directly behind mine in Lawrenceville. Both communities appear neglected, and I believe we should demand better service / results given both communities have them on payroll. I hope my HOA decides to move on from them, and I would not recommend them to anyone seeking HOA property management.

The Beacon company for Trinity Park do Not value and listen to their homeowners as stated before. Our newly developed community started a petition requesting that they dont place a .MULCH WALKING TRAIL in our community especially between my home and my neighbors. This was blocked and they have since laid down mulch. There are many safety issues and concerns about the value of our homes and the cost of Upkeep. The trail that is next to my house goes down a steep hill. When its wet that causes a safety issues. The biggest issue is that we pay 700 dollars for HOA and they provide us with a mulch…

Not recommended for any community. Late Response, Worst Customer Experience, and no response regarding the issue we submitted. most of the time they transfer calls to the property manager and she wont answer the calls.

This is the worse service I have ever dealt with!!! There is no communication and I have requested multiple time to speak with someone and I never received a call. No explanation to why I owe certain amount on my account and no one will give me a breakdown. My questions are never answered or it literally takes days to get a response and by then they are trying to add an extra charge! This company is just here to try and take people money with no clear explanation!!! If I could give no stars on this I would it’s really getting ridiculous!!!!!!

The Decatur customer service/HOA has been absolutely frustrating. I live in Decatur, GA, and I’ve been dealing with issues related to my gate key for months now. I’ve tried everything - submitting tickets through the portal, sending emails, making calls - you name it. Each time, I’m told someone will assist me or that I’ll receive a callback, but no one ever follows through. I’ve never experienced service this poor in my entire life. I’m sharing this here because, honestly, I don’t even know who else to report this to at this point.

The customer service representative is very bad. I called before 5pm and no one answered. I was on hold to wait for an agent to answer before 5pm. We talked for about 2 minutes. Then at 5.01pm , the staff said that time was up and she told me to call back tomorrow.

Thank you Karene for helping me with me with my HOA payment even on a Sunday you reached out to assist me. You take customer service to another level you and your concierge team we see the improvement here at 1280 west. You and Gary both are amazing

Horrible. I can never get through to a person via phone, and there is no direct means of communication/contact provided with reports thus leaving only the portal where all requests/reports back are vague. This makes any requests impossible to resolve so we have been going back and forth with them for months on the same subjects. For the cost being paid to the HOA this is unacceptable.

Kuddos to Jeffrey (our Maintenance Manager) to figure out to get the PTAC unit outside my door to work again after it had been inoperable for many years. THANKS!

If I could give zero stars, I would. As a first-time homeowner, I was filled with excitement and hope—until I encountered Beacon Management, and more specifically, Kathy Leon, the Director of the Board at our community in the Atlanta area. From the very beginning, this experience has been nothing short of a nightmare. We were told one thing by the selling agents—promises of flexibility, support, and eventual transition of control—only to be met with conflicting rules, silence, and threats from the HOA. Emails? Ignored. Phone calls? Unreturned. But when it comes to issuing fines? Suddenly, the…

Jeffrie fixed the AC units at the end of the 5th floor. Saved LV lots of money.

Update: a public response seems to be for show. Still no follow up even after, I was told I would receive a call. After months of trying to get a call from anyone on the management team with Beacon. I’m hopeful a review will help. If Google offered 0 stars, that would be the option I’d select. I thought that my worse nightmare was going to be the fact that the community allows people to rent and essentially do whatever they want without any accountability (parking on the street, blocking driveways, excess trash/littering , trash cans on the street for days, kids frequently on others property…

Lenox Villas Connie Marie was a great host for the community event! Such a sweet and vibrant lady😊 (The food was great)

As a resident of the Cottage Cove community and a former board member, I implore to you do not work with Beacon community. Michael Dubas current CEO has wrongfully, advised our community and watched it. Take a downhill spiral aesthetically speaking and has helped deplete our reserve funds. Our community is starting to look like a trailer park/ghetto community under Mike Dubas’s leadership. We have mailboxes that have fallen apart and duct taped together with stickers for numbers. Garbage cans that sit out in the street. Window units hanging out of windows, broken fences, yards that have root…

I have lived at Walker court for several years and Mrs Sheri and Brandy is absolutely the Best we have had since I've lived here Beacon is lucky to have these ladies as employees They go above and beyond to care for our beautiful community I love my apartment very much

Darron Wrim is the best maintenance guy! Prompt, meticulous and skilled. We needed our fence repaired and within 2 days of submitting the request Darron was on the job. He kept me updated throughout the week until the job was completed. Very happy with the final result. Thank you!

Juquoyah at 1280 West Condominiums is truly the definition of exceptional service! As our lead concierge, she consistently goes above and beyond to ensure every detail is handled with care and professionalism. Her warm personality, sharp attention to detail, and unwavering commitment to excellence have elevated the entire guest experience. Whether it’s anticipating needs before they’re mentioned or resolving challenges with grace and efficiency, Juquoyah sets the bar incredibly high. We’re lucky to have her leading the way—thank you for everything you do!

I only gave a star because it's required. We moved in March 2021 at the final walk through we were told the HOA is planning to build a tennis court a recreation center,basketball park and a pool. July 4th a speech was told with all these different promises made. The first two years the road was just gravel and that was finally paved. Every promise that was stated was never forfilled. I called multiple times left numerous messages asking why these amenities were never done . I NEVER GOT A RESPONSE. Now I receive a lien to pay for false promises. The park that has nothing for children to play…

They don’t communicate well at all. How are you managing HOA but homeowners can’t get in contact with anyone, they roll there calls! … they avoid answering the phones so they don’t have to professionally address concerns. So many builders choose this company but it’s ridiculous they are not professional and do not care. They are just collecting money. I’ve been trying to get an issue resolved for a simple Arc request using the same company that the builder uses and whoever is managing this community is giving the run around & uploaded incorrect information and doesn’t want to address it to ge…

Payments are not user-friendly

This company is awful for our HOA. For two years in a row, I did not get notified when our annual dues were due. I only received an email on the due date. And this happened to several neighbors in the neighborhood. Since our community has taken them on, our neighborhood looks awful... houses covered in mold, missing or hanging shutters, shrubs so tall they reach the second story, work trailers parked at homes and homes with debris in their yard. We look like a low income community. I'm so disappointed.

The concierge team is great. Had great service from JuQuoyah, Martez, Damon, and Spenser. Really helpful and friendly!

Really great experience with the concierge team: CoCo-JuQuoyah, Martez, Spencer, Damon, Aesha

Jeffrey and Connie at Lenox Villas Condo are friendly, helpful, and dedicated to doing things the right way. It’s a pleasure having people like them in the office.

Karolina Pribylova is our on-site property manager and she is fantastic. Very knowledgeable, responsive and follows up on the tasks she is working on for us.

Love working with Jeffery and Connie at Lenox Villas very suopportive and aways with a great attitude.

Great place and great people!

I really appreciate the effort of the Management Staff to try and address issues as fast as possible

This review is regarding our HOA Jin Purvis. We honestly feel targeted. We keep receiving letters regarding our property with photos (that show absolutely nothing) saying we need to correct the issue. Our latest one was to remove Christmas decorations… we had no decorations up and the photo shows it! Is there any way I can lodge a formal complaint?

Jequoyah D. is awesome 👏🏾. She gives her best at all times

Had the pleasure of working with Tatianna last week and she was able to help me resolve all my concerns and answer any questions that I had. Thank you for all your help and assistance!

I just wanted to say thank you to Diara for helping me out. It was a great experience with you helping me out. You were very professional, you answered All of my questions. No matter how much I question you. You were very very polite.. I would greatly appreciate that you be the one help me out when I’m ready to get my unit.

Diara, Was very helpful and pleasant to speak with. Thank you for taking out the time to assist me with my questions and issue.

Diara I had a pleasant intro experience with you and Looking forward in working with you this summer. Bless, Coach Gary Wyatt 🤩

Cortez Oliver is the best manager ever. He make sure the operations at City Heights is running smoothly. He also tries his very best to keep the homeowners satisfied through his. Yay, to Cortez!!!

Connie and Jeffery at the Lenox villas in Atlanta do an amazing job! Have seen great improvements since they’ve been here!

I recently called and spoke with Diara ! She was extremely helpful and very pleasant to speak with ! Excellent Service !

Thank you karene for all that you do i received my refund in a timely manner

I highly recommend working with Diara Downing!! She is such a pleasure to work with. She embodied nothing but professionalism and top notch customer service. Thank you Diara for all your help!!

The 5 stars are for Lead Concierge Juquoyah. Anytime I've had a question or issue she's always been able to resolve or offer guidance. Her professionalism, attentiveness, and friendly demeanor is first-class. She is an asset to the residents.

There have been numerous property managers who have come and go at my condo building yet Mr. Cortez Oliver, is at the top. He effectively communicates with residents keeping us abreast of the happenings in the community. He seeks to solve problems immediately as much as humanely possible, displays patience, and always kindly greets me. I hope he sticks around for a while.

Want to just say that Mr. Oliver is great, he is very passionate about the people in our community and goes above and beyond to ensure that we are taken care of, it is rare to find someone who cares to make sure your happy with the results. So keep up the great work Mr. Cortez Oliver.

Mr Oliver does Great with communications and follow up at City Heights

Thank you to Diara for being so knowledgeable, professional, friendly and incredibly helpful. Her dedication to the company truly stands out. Highly recommend!

Thank you Diara for being so helpful and understanding!!!

Mr. Oliver is a consummate professional and an excellent communicator. He goes the extra mile to make sure his community is safe & comfortable.

I appreciate what Mr Oliver does at City Heights

Cortez Oliver at City Heights does a remarkable job with maintaining the property

1280 west has been a great place to live. And all the staff are amazing. They're receptive and have always have good energy doesn't matter the time or day same energy is giving to the people. Again great staff Coco also has helped me with transitioning into this place answered all my questions and concerns.

I've been at City Heights for 5 years. We've had several property managers and they have all done a great job. I have to say that Mr. Oliver has been the most responsive problem solver so far. Managing this property is challenging but Mr. Oliver never misses a beat.

The staff here is simply amazing. So friendly kind, and professional. From being a previous visitor, to now a full time resident, I have always been impressed and pleased by their willingness to help. My move in was seamless and stress-free with their assistance. When I have to go to the office or call, I know I will be taken care of. 😊 thank you so much to all, and especially Coco, KC, and Martez!

This property is much better kept now.... City Heights is looking better. Mr Oliver has it flowing.

Excellent service! I had the pleasure of speaking and working with Diara, who was consistently knowledgeable and professional at all times.

Great Service! I Appreciate you Diara I was able to get all my questions answered.

BMS for our 1280 West Building in Midtown, ATL has been great. They do an excellent job hiring staff members to accommodate resident and guest needs. Huge shoutout to one of my favorite staff members, Coco. She's always very friendly, attentive, and efficient at her job. She is invaluable at our building. Dedicated employees are hard to come by. Hang on to her, Beacon!

Beacon does a great job of managing our HOA. I have spoke with Kobe on several different occasions and he is always so kind, professional and helpful. I would recommend Beacon to anyone that is looking for a company to manage their HOA.

I had the pleasure of working with Diara at the Atlanta location. Diara was extremely helpful and kind throughout the entire process. She answer all my questions and paid attention to all my needs, her customer service skills is beyond impressive. She made everything so smooth and she is great at what she do.

We appreciate Mr Oliver his service, he goes above and beyond

Juquoyah Dayton the lead concierge during the day hours at 1280 West Peachtree Street Midtown in Atlanta GA. Is The best. She is very attentive when it comes to helping me with finding tenants that have mail without the apartment numbers on them. She is always in a good mood which puts me in a nice mood. I wish there were more like her. The world would be a better place.

Kobe is phenomenal! He is extremely detail oriented and is great at what he does!

I have been living in City Heights since Nov 2023. This is where Cortez Oliver, the Property Manager was coming to replace the old property manager. Ever since his arrival, it been nothing but improvements throughout the community. I had a leak back in September 2024 which I was unable to use my bathroom. Cortez Oliver was there every step of the way when I had to get my bathroom remodeled and he even gave me a contractor I can use for the bathroom project. By now, he knows my name 😂 because I would call him almost everyday. One thing about Cortez, he will not allow a contractor without the CO…

My experience with Juquoyah was Fantastic. Great customer service, I called inquiring about a couple of properties and she was found them and gave amazing results. I will be back and would love for her service again. The company has a great one on your hands I would definitely recommend 👌🏾 👍🏽 😊 😀 ☺️!

This management service is subpar for sure. I recently received a violation for not getting my front door approved before replacing it. Only problem is that it WAS approved 3 YEARS AGO. I had to send them a copy of the email saying it was approved. Don't even think about trying to communicate thru the portal. They never respond or acknowledge any requests for hearings. Doesn't seem professional or orderly

Kobe is literally the best and a life saver !! Thank you Kobe for everything !!!

Juquoyah is always so helpful in the main office. Even when I’m just passing her in the hallway she always has a smile and asks if I need anything!

I would like to shout out Coco for being such a wonderful concierge.

I love Beacon Management Services very professional management company & always gets the job done, Shout out to Ashley Grannum she's a rockstar

I’ve been a resident here for 10 years in May. Just wanted to let you know how much I appreciate the entire Concierge staff here: especially Coco, Michelle, Spencer, Damon, Martez, and Alexis. They each go out of their way to help the residents with a smile, habitually going above and beyond the call of duty. There have been multiple times when I was either out of town or working strange hours, and they each went out of their way to make sure I had what I needed, when I needed it. That high level of service is rare today—and I wanted to let you know that it is nevertheless alive and well her…

I really appreciate Juquoyah aka coco. She is very helpful, knows me and my whole family by name and unit, and always ready to greet us a hello and a warm smile.

Juquoyah is an amazing person, and I’ve always been happy with the service provided by her

I love Coco, she takes good care of me, if she is not here I don’t go in the office !

karene and Juquoyah not only are they beautiful people they provide amazing customer service. they have changed the game in customer service

Thank you karene for great customer service

Thank you Karene for being so professional and going above and beyond

This is the worse business I have ever dealt with. They lack professionalism, customer service and the way they totally ignore your messages the ones that you post and voice mails you leave is just unreal. They will NOT pick up the phone to discuss anything with you. I had to put a star in order to post this, but they do not deserve even a half a star. Try to stay clear of the Management Service

If I could give zero stars I would this is the worse place my husband and I have dealt with by far no one answers the phone or return an email but finds time to come out and take pictures of our yards my husband and I have been trying to get a hold of these people since the last week of Dec 2024 we mailed out our check with the address that was sent to us only to find out over a month later it was the wrong address and the check have been laying God knows where and our bank charges a fee to cancel the check which we refuse to do unless we will be refunded the cancellation fee. We called today …

Karene had been awesome

Karene and Coco are amazing, and very helpful! I really appreciate their help!

Juquoyah is such a wonderful staff here at 1280 West. Always with smile and ready to help. We are glad to have her here.

I’ve lived at 1280 West Condos for 20 years, and Coco is easily one of the best concierges we’ve ever had. She is consistently friendly, professional, and always goes above and beyond to help residents. Her positive attitude and dedication make a real difference in the building.

Juquoyah and Karene are amazing. They are always very helpful, friendly, and ready to assist me in any way!

Juquoyah (CoCo) is a shining star for Beacon Management. I have not always been pleased with the company; however, I have never been dissatisfied with CoCo’s wonderful customer service. She is always friendly and professional. She deserves a promotion and a raise! I hope she gets the recognition she deserves! Beacon Management should value her work ethic and make sure to keep her on staff. So glad to have her working here. -Devin

Coco, KC and Martez and Gary! Amazing! We loved them and so professional! Made my clients who is looking for a place and they are the determining factor of choosing this condo building! ✨✨✨✨

Juquoyah is amazing! From our initial meeting a year ago she has been exceptional with customer service. Beacon and 1280 are licky to have her!

Coco has been nothing but amazing, she always calls me by my name and knows my unit, very professional and reliable! Thanks coco!

Every time I come into the office at 1280 Juquoyah is always greeting me with a smile and positive energy! I really appreciate her help and kindness

Coco is amazing! She has been wonderful with all of our needs in moving in and getting situated. She is on top of communication. Truly a gem to work with!! I would like to further add that Gary has been a huge help lately with getting our ARC form processed and answering all questions related. Thank you Coco and Gary!

When it comes to the Concierge team, Coco and Damon have both made it a point to remember my name from our first interactions and as a resident it makes me feel very much at home! They are both a pleasure to see throughout the day and are very helpful with any questions that come up as well.

Coco is just exceptional! She is always so nice to me. I really appreciate her!

Coco and Karene has been so awesome they make things so simple when I deliver packages and so professional. My favorite route

Karene has some of the best customer service

Karene has been a joy here at 1280

My husband and I have just moved from California to Georgia, and we are absolutely loving our new condo at 1280W Peachtree St. Although the lifestyle here in Georgia feels a little unfamiliar and awkward, everyone at the concierge has been so friendly that it took me by surprise at first. People in California weren't as friendly. Among them, Juquoyah Drayton stands out as especially kind and truly treats us like family. I feel so grateful every time I see her. Even when I pick up packages, she remembers my unit number, and I can honestly say she’s the best person I’ve ever met.

I moved into 1280 W back in November 2024 and I was greeted by Juquoyah Dayton who has been nothing less than fantastic and helpful. She has made me feel right at home with the community and always helpful to address any concerns that I may have. I’m very grateful to have the type of service she provides. Thanks, Tim

Juquoyah Drayton is such a pleasure to have in our building! She is incredibly kind, personable, and helpful. She truly goes the extra mile to build relationships with tenants and it does not go unnoticed!

Christina Gunn was very Patient with me and helped me promptly find a solution to my problem

Ms Juquoyah is always kind and attentive, always a treat to talk to and makes stops by the hoa office pleasant. Great staff here and she’s the best of it!

Coco. Damon, Spencer, and Marquez do an exceptional job here @1280 West in Midtown, Atlanta, GA! The residents here are very demanding at times but this crew always steps up to deliver superior customer service even when they work extra-long hours and are tired.

Ms. Drayton is an absolute credit to BMS, she's always been nothing but prompt, professional, and knowledgeable in the almost two years I've been at 1280. She and her entire concierge team's superb quality of service speaks to their work ethic, dedication, and people skills. It's honestly pretty amazing how they single-handedly improve the quality of life at 1280.

juquoyah and karene are the most lovely and helpful people in the world and deserve all the love and promotions and a pay raise

I have to give a shout out to Juquoyah at 1280 West. Regardless of what's going on she's always greeting you with a smile and pleasantries. She's never too busy to help when needed. Her presence is much appreciated, along with all other staff.

Juquoyah provides great service everyday and is very personable and welcoming happy to be a resident

Excellent services from the team at 1280 West Peachtree. Coco; Martez; Spencer; Damon; Nahomi; Kareen; and Gary are always quick to respond to questions and needs.

Beacon runs the show in my building. In my experience, I’ve always found them to be professional, friendly and willing to help. Indeed, they're a valuable resource for us. In particular, I would like to give a shout-out to a couple of our amazing concierge staff with whom I interact regularly. CoCo, the lead is an absolute rock star. She is super friendly, professional, always willing to help... and, importantly, routinely goes over and above. She’s just a delightful person, and I'm glad she's a part of our concierge team. I take comfort in her presence here. She’s reliable, among other many…

Jaquoya Drayton is our Concierge manager at 1280 West and I would like to say it is always a great experience whenever I need anything. Very friendly and attentive. Always wears a smile!

I have lived at 1280 West for a while now and Juquoyah Drayton has been absolutely amazing! She always remembers who I am and has been nothing but extremely kind in every interaction. I am grateful to have her in the building!

Coco & Damon are both lovely people always helpful and always loving towards my dog

I would like to recognize Coco at 1280 W. Condo’s here in Atlanta Ga. Having been a tenant here for several years, Coco’s Positive Attitude is so Welcoming. She’s Warm and Open, Friendly and Reliable. Not only is Coco Dependable and Conscientious, She’s a Wonderful Addition to this Building.….Victoria

I just wanted to take a moment to leave a review for Miss Juquoyah Drayton in the office at my building. She is always incredibly helpful and charismatic. From warmly greeting residents to promptly addressing any concerns, she consistently goes above and beyond to enhance our living experience. She’s truly an invaluable part of our community!

The management team is beyond excellent. Each staff member over extends themselves to make sure residents are safe and satisfied.

Want to express my appreciation for the concierge team especially Juquoyah Drayton here at 1280 West in Atlanta, juquoyah is always nice and prompt with deliveries of packages and any assistance i need, the concierge staff as a whole does an awesome job.

Karene has been a tremendous help thanks for sending us him

I recently had the pleasure of interacting with Juquoyah at 1280 West, and I cannot speak highly enough of the exceptional service she provided. From the moment I arrived, Juquoyah's professionalism and friendly demeanor stood out. She made me feel so welcomed as a guest! Whether it was answering questions, offering recommendations at places in the area, or going above and beyond to accommodate special requests because I was new to the area, Juquoyah truly exemplifies what it means to be a top-tier concierge. Her attention to detail and commitment to providing excellent service made my experie…

Leaving this review for Coco, who works in my building. She is very professional and kind, and has been doing amazing work in my building.

I love the customer service that they have you know people don't have good customer service anymore and I have spoke to Hazel Ashe She is a great manager

1280 West has the absolute best staff! They constantly go many steps above and beyond the expected. There is always a smile and a happy hello when I come into my building. Kendra

Karene has been amazing he definitely goes above and beyond

Juquoyah (CoCo) is such a great asset to the concierge staff of the 1280 West Condo in Midtown. I've seen her go above and beyond many times to help residents as well as diffuse tense moments with impatient people with grace and professionalism. She's also just a lovely person to chat with.

Thank you Karene for all that you do

Called in and spoke with Megan Darden and she was amazing! Customer service is top notch and so kind and helpful! Thank you so much Megan!

3 stars for Beacon, but 5 stars for Juquoyah at 1280 West. She always delivers exceptional customer service. I’ve lived at 1280 West for almost two years and she’s been consistently helpful, kind and professional.

Juquoyah (CoCo) Drayton is a delight and bright light everyday when I see her as lead concierge in the building. Not only does she bring positive energy and the best customer service, she makes me feel at home each and every day. She is certainly 5/5 stars and consistently makes me feel welcome and appreciated. She is an absolutely delight in the building and it wouldn’t be the same without her. I truly appreciate all she does with above and beyond service, and the incredible sense of belonging she provides to those in the building. Thank you, CoCo!

My awesome experience at 1280 W. Peachtree St, Managed by Beacon Management , is due almost solely to the head concierge, Juquoyah (Coco)! Her professionalism and can-do attitude is so refreshing every time I pick up packages, have an issue, or just stopping by. She has also been a very helpful when I’ve called 1280 and has solved my concerns quickly. THANK YOU COCO!!😊

Christina was amazing. She went above and beyond to assist me with my questions and concerns . Thank You so much!

I greatly appreciate how the leadership of 1280 has improved the services provided to tenants over the past several months. In particular, the support provided by the concierge team, specifically Juquoyah Drayton (Coco) has been amazing. She is super responsive and provides extraordinary customer service and always with a smile and kind spirit!

I am so glad they my community has beacon management as a property manager. Megan is really great with communicating and doing everything she can four our community she is the epitome of a property manager she rock.

For the past three years of living in our building, my experiences with beacon were great mainly due to the individuals. I normally do not write reviews unless I have a reason to. Over the last few years, two individuals come to mind with exception work ethic. One (Nick) has left the company but the other individual is Coco. Coco (Jocquoia) is an exceptional professional who helped me with many issues at the building, some minor and some not. She has helped me get my way up the elevator doors whenever I forgot my keycard. Always a breath of fresh air as my husband and I pass by the lobby area …

The building I live in, managed by Beacon, would be nothing without Juquoyah CoCo Drayton. From her very first day, she’s made me feel more at home than anyone else. Her managerial skills are unmatched and I am thankful to have her leadership in the building!

Polite , quick as efficient assistance from Christina Gunn was highly appreciated.

karene has one of the best personalities thank you for helping me on your day off

I just have to say Coco and Gary have really turned things around at 1280. Coco has been nothing but kind and professional. Gary has shown true leadership and understanding of what is needed to actually manage this building

Juquoyah is the absolute best! Her positive attitude, professionalism, and problem solving skills are amazingly refreshing! She’s been very helpful anytime I’ve ever needed anything as a resident :-)

I've been a 1280 West Resident for over a year and greatly appreciate the building management and concierge services. CoCo is always super helpful with building assistance and picking up packages!! Thank you to the team!

Yes Hi Ms. Prestige here I have to say the kindness of the staff at 1280 w. Peachtree was very top tier I came in as a guess and reap the benefits of experiencing such wonderful workers of the building 1 Lady who really stood Out to me was Ms. Coco Nice girl greeting warming always smiles and there to help you with your Needs Looking for a Family/Friend Living environment I'd suggest 1280 w. Peachtree 🍑 Thanks !

Beacon Concierge are amazing, especially Juquoyah Drayton, (aka Coco)! She always goes out of her way to help the residents here at 1280 West. From knowing your name to remembering which condo you’re in, Coco is always ready to assist with anything you need as a resident. Thank you, Coco, for all your hard work, dedication, and determination in supporting the residents of 1280 West. You truly make a difference, and it’s greatly appreciated!

My husband and I have been at 1280 West for nearly a year. Our time here has been exactly what we hoped it would be. Our first visit there, we encountered Juquoyah in the motor lobby. She was incredibly pleasant and all smiles. My thought was, “If everyone else here is this nice, we are definitely in the right place”. They did not disappoint!

Juquoyah Drayton is the best employee in the building! Always goes above and beyond and is always friendly and the best with a smile :)

Our Cocoa Drayton at 1280 West Condominium Atlanta, Georgia. She (Ms. Cocoa Drayton) needs to be recognized for the highest standards of professionalism and customer service at 1280 West. I have observed over time that Cocoa has used her personal time to learn the names of almost every resident in the building. She takes the time to warmly greet each resident that she encounters in the lobby which is highly impressive. It is very obvious and evident that Cocoa cares, and she clearly wants to make a positive impact on all lives that she encounters. Cocoa finds a solution to every problem, and…

Coco is a Top-notch lead concierge! She runs everything at 1280 West so smoothly—always professional, helpful, and a true asset to the building!”

The concierge team is fantastic! While the tech can be a bit wonky at times, the personal touch more than makes up for it. Special shoutout to Cocoa—always optimistic, hardworking, and patient. Their dedication makes living here a breeze. Great service with a warm, personal touch! ⭐⭐⭐⭐⭐

Juquoyah is amazing! Always willing to help answer any questions or concerns we have every day!

I'm a resident here at 1280 West. I would like to say thank you to Juquoyah Drayton for just being a exceptional listeners, understanding my needs and preferences, knowing who i am by name and always greeting me with a smile. You are awesome

I have had the pleasure of interacting with Coco on multiple occasions, and I can confidently say that she exemplifies exceptional customer service and professionalism. Her dedication to maintaining a welcoming and well-managed environment at 1280 West is truly commendable. A fantastic asset to the team!

Coco is an absolute gem at 1280 West! Her customer service is top-tier—she's always welcoming, professional, and willing to go the extra mile to ensure residents and guests have a great experience.

Great services. Especially from Juquoyah (coco) she’s always very professional and helpful. Always has a positive and joyful

Coco is great! Super helpful thank you so much.

I must say, I have very mixed feelings about this company. A lot of things that are supposed to get done, or that they say are going to get done just never do, or take months or years. However, I do love the people who work in our building. Coco in particular has always been so kind, warm, helpful, and generous with me and my family. She always makes me smile anytime I see her and is always ready to lend a hand anytime I need it.

We love coco! She is such a caring staff member and very sufficient at her job. We are lucky to have such a gem.

I regularly work with Cherie Ginn and she is always super helpful with any question I have. They work really hard to make sure their client’s properties are taken care of.

Good afternoon, My name is Ryan Gordon and I recently purchased a home back in August, first time home buyer. I heard the stories of HOA’s and paying accordingly. I am also a Disabled Veteran. I received my bill and I thought, am I suppose to pay this all at once. So I called Beacon Management Services, who is the HOA for my subdivision. So I called in to see if they could do something about it or will I have to just pay the bill in full. Well today was my lucky day because Mr. Charles picked up the phone and went above and beyond to help me rectify my situation. Once I told him I was a Disa…

Ashley Grannum is the definition of HOA Property Management done right! Thank you 🙏

As a resident at 1280. I can say I’ve seen a huge change ever since Karene has been apart of the team. He goes over and beyond, he’s also have made some beautiful changes. I can say Karene is the best that I’ve witness thus far. Phenomenal he is and if I could give him 10 stars I would. He’s definitely a great leader.

Love doing business with beacon. Karolina always great to work with

the customer service that the assistant manager karene gives at 1280 west is excellent and the staff is always so friendly!

Karene has been absolutely amazing and a joy here at 1280

This review us for Karolina.i have always liked the way she always answered the phone when I have questions And also showed up when I needed her

Karolina Pribylova, has done an awesome job at managing the community, always working towards bettering the community.

Our community has been working with Beacon for some time now. While our neighbors have complained that the customer service center doesn't always follow up quickly, we have had a good experience working with our Property Manager Kobe C. He is always responsive, professional and supportive to our boards. I've enjoyed working with him and truly appreciate his efforts. Thank you Kobe!

I am a home owner in Sandy Springs and have had several occasions to engage Property Management to resolve issues. On each occasion I had the pleasure of working with Kobe Crouch. He is very responsive, extremely professional, knowledgeable and follows up. This level of support is extremely rare. I want to personally recognize him as a super star.

**2nd Update: I resubmitted my request and it was approved after 48 hours. It was a completely opposite experience from when I submitted my original request. I’m pleased to say my issue has been resolved. I hope that Beacon treats all of its customers with respect and communicates effectively the first time around. I have to reiterate that communication goes a long way and a lot of the time that’s all that we really want. Hopefully, going forward my relationship with Beacon remains positive. Thank you for the prompt response after the resubmission of my ARC request. **Update: I spoke to Chris…

I want to thank Charles for his help. Charles, thank you for the laughter. I really appreciate you, my God continue to bless you. Thanks for being patient with me.

Garbage HOA admins. Send notices with the wrong areas on it, zero actual proof, and just out to make money. Their subjective opinion, harassment, and outright ignorance never ceases to amaze me. If you live in a community that these clowns oversee… don’t buy it!! Harassing “violation” notices for cars parked in the street in front of my house?? Guess what they weren’t even ours and last I checked the HOA doesn’t patrol a city street. Did he check ? Nope just took some side angle pics blaming us. Fun fact … Cars are parked on the street nightly, my neighbor parks his car in front of my house da…

Awful experience from day one, and have considered selling my condo to due the extreme lack of professionalism and overall lack of quality in every way. From the interactions with appointed "managers" to their website barely functioning. Avoid if at all possible.

This is what I hear repeating in my head every time I think about calling this huge management company. Thank you for calling Beacon management, press one for customer service etc etc. Does anyone in the accounting department ever take a call? No Do the customer service representatives that answered the phone have any idea as to how to help you? No. Try getting a hold of anybody in the property closing department, leave a message and you'll never get a return call. Ever. Try calling them about any accounting issue, will you ever get a return call, never. Do the property managers ever show up o…

If I could give this place a 1 star I would. Terrible management services. There’s nothing done in terms of upkeep in the neighborhood, it takes calling several times to get a response, and my community manger KATHY is extremely rude and unprofessional. Also, I am being fined daily and when I called to ask how I can stop getting fined I was told “there’s no way to stop it” when I pressed the issue I was then told instructions on how to stop the fine. Ridiculous

UPDATE: completely unacceptable. Property Manager has gone to being out the country to no longer with the company with no notice or announcement to the community. In addition to this, continuing to ignore urgent work orders but takes the time to send violations to homeowners for things that are ridiculous or far beyond our control! I’m so tired of this company! I'm writing this review with great disappointment. Despite repeated attempts to address urgent maintenance issues in my home, I've received little to no support from Beacon, Problems with the roof, gutters, and basement well have persi…

They don’t care about their homeowners

The worst management company, please DO NOT BUY A HOME WHERE THESE ARE THE MANAGEMENT COMPANY. They are HOSTILE and seem to never listen to the OWNERS. In my case, due to the slope of the land, several accidents of falls and slips occurred in less than a year, so for safety reasons and before this TERRIBLE HOA was formed in my community, I decided to make a small path so that my family and I would be safer in our own house. The path only has stones, no extraordinary or special materials. Now they are threatening me with endless fines if I don't destroy it, putting my family in danger again, …

Thank you Karene for your professionalism my devices finally work.

It's been a whole week now and I'm still waiting for one of the representatives to contact me. I've called 5 times within a week, left 4 voice messages, and emailed him twice. All I gotten so far is 🦗 crickets! Unbelievable....

Beacon Management is top tier! Dionne oversees my neighborhood/community and I have been impressed with her since day one! The level of commitment, professionalism, and attention to detail has transformed my community and she constantly is going beyond the scope of what is required which is truly appreciated by many residents. Despite the high demand of requests, she continues to respond accordingly and accurately. She has a wealth of knowledge and experience and does not hesitate to assist others. Dionne is instrumental in developing community engagement activities , networking opportunit…

I have lived in The Parks of Stonecrest Subdivision for several years. The management company that we have now I feel is the best. This is due to the person that is in charge of our community. Dionne Stokes is extremely detailed oriented. She is responsive to the needs of the community. When called she responds promptly. Our community is a great place to live because of her diligence to ensure the rules and regulations are followed..

I have been trying to get in touch south management for a week without any success. I was sent what looked like an automated email that was attempting to respond to my question. However, the question was not answered. I don't think they read the my email correctly to begin with. I've called several times, sent an email, and sent a request on the portal. I don't understand why these companies take on communities they don't have the infrastructure to manage. It seems that they are just greedy to take your money, but don't make themselves available to help the owners in the community.

I have tried calling and sending messages in the portal and no one ever answers the phone nor return messages in the portal. Totally unacceptable! I have called that number several times.

This is the ABSOLUTE WORST MANAGEMENT COMPANY EVER!!!!! If you are considering them for your HOA,,,, RUN THE OTHER WAY AND DO NOT LOOK BACK!!!! They write tickets and fines incessantly and the more beef you have with them the more they will nitpick your compliance. I have paid my dues back in early May and still have yet to receive my pool bands and my amenities key fob. They NEVER answer the phone and rarely return emails. You are gonna do things their way and you’re gonna like it is their attitude. It’s all punitive also… it’s like they punish you for filing a complaint. Don’t do it!!! Thi…

Awful!! Exceptionally slow response times to our neighborhood concerns. We look forward to the day when our community is 100% sold so that we can vote these slackers out and move forward with a different HOA management company.

one month pass never received my keyfob yet。。

Horrible HOA management company. Pray you don’t get signed up for them. Constant confusion about paying HOA dues with constantly changing payment methods, extremely poor communications and total lack of response on some incidents that occur. I never leave reviews out of laziness, but just be warned.

We moved in to our neighborhood in January and I have tried MULTIPLE times to create an account to make payments through and I have never received the email to create a new password. Haven’t been able to get into contact with anyone about a pool key fob. Left multiple emails and called many times and never any response.

I stay in Palmer falls subdivision. We had issues and reaching out the office everyday for one months leave messages and no response after month We spoke Jessica she seem nice and give us her word she will flow back up after talking to manager for the subdivision (Byron) she never call back. we was told Byron always on vacation or never at work. I use text service and email . no response on the email and the text service reply and said the have no information on my home or lot number after sending pictures of the house and lot number. Year end the know my address and lot number for the pay…

I have never been so disappointed in a management company. They triple charged my account 4 weeks ago which was over thousands of dollars. I’ve reached out multiple times via email, text, and phone call with no answer from anyone.

They struggle to effectively complete simple task in HOA management. Look elsewhere

these people suck and if I had my way we would not have chosen them. Even though we pay our HOA fees on time every month I find it very crazy that the payment letter always arrive after the due date. A waste of money. Many residents continuously get the voicemail and no returned call. If your HOA is thinking about hiring these people DON"T!!! Amazing how we have to pay on time but can't get help on time Well as someone said, these people most certainly have automatic responses for 1-Stars. Instead of replying to a negative post pick up the phone and return calls. Don't post the same nu…

Every department has their phones set to immediately go to voicemail. I’m not sure how you can get business done during business hours if everyone is just sitting around not answering the phones. Unfortunately, this is pretty typical of HOA Management companies as there is hardly any real work being done and they mostly just collect fees.

I am leaving yet another review with the hopes that the president Lisa Simmons instead of responding to my Google review pick up the phone and call me as I’ve been calling you guys for weeks probably months at this point to try and make payments and get access into the system so that I could make plans and do things around outside of my home. The lack of response is very frustrating. I have called 10 times today probably 50 times this week and I haven’t received a single call back. I haven’t received a single email but you guys can send a review response. This is beyond frustrating I just left…

I've lived in my complex for quite a while. As a community, we've been through several management companies. Clearly, we weren't happy with them, since they no longer service us. Since we hired Beacon, I have seen my community change for the better. Our current property manager is very attentive. He's not hiding in an office. I see him around the community OFTEN, and he makes himself available if we need to have a conversation about concerns. Not a one line email reply. No management company is perfect. But I hope that my homeowners' association keeps Beacon around for a while.

I want to add ZERO stars, they dont answer phones! THEY. SENT MY ACCOUNT TO COLLECTIONS . I HAVE EMAILED FOR WEEKS, I JUST PURCHASED MY HOME IN DECEMBER, DEALING WITH THEM IS IMPOSSIBLE. 10/10 DO NOT RECOMMEND!!!

Christin acted swiftly and effectively communicated my issue to the supervisor. Excellent customer service!

I just wanted to say that I appreciate the great customer service that Princeton and Mrs. Tenner have provided within the year and a half that I've been living here. They have always been very helpful for anything that I ask for. Thank you guys again

This is the worst property management company. They will not pick up the phone or answer your email. I have left 3 voicemail, 1 email , 1 email on the homeowner portal (Vantaca) and still no response. I have paid my hoa dues ,it was returned to the bank so now I have no idea where to submit the payment. They have the audacity to charge late fees after their system returned the payment to my bank. This is the worst property management company I have come across. Mr Hill doesn't return calls or emails. Fairington ridge HOA board, please find a company cable of handling collecting dues. It's …

Update: cannot get in contact with the manager or anyone who has a say in things, and has gone back and forth for months with customer service to resolve this but no result. Nobody cares about customer dissatisfaction or even formal complaint. Original review: horrible experience on many separate occasions with multiple customer service reps and property managers, just rude customer service overall, and poor management. Cannot solve any issue for homeowners, and very bad at communication. I will not buy property run by this company.

I've been living at Centennial House condos for over 10 years. Since moving here we've had a few management companies. Since Beacon took over, and specifically Princeton became the lead concierge, my experience has been really great. Princeton is personable, responsive, knowledgeable and always ensures that any issues are handled quickly and efficiently. His leadership stands out and he seems to foster a supportive environment to the other staff members. In addition, our weekend concierge Mrs Tenner is another stand out employee. We had a few interesting staff in the past but it seems we are i…

Princeton is such an amazing person. Every time I need help he gives the best customer service always doing such an amazing job. Very helpful. Personality is wonderful. Keep up the great work Princeton

I am delighted to express my experience and appreciation about Princeton. Professionally he strives to provide a friendly and welcoming environment for all of the residence and our visitors. I feel safe and secure knowing that he takes his leadership serious. His customer service is consistently superior. I've seen significant progress since he has been on the property. Princeton problem solving is very effective and done in a timely matter. Whenever the trash chutes are down due to residence improper use, he takes action right away, he makes sure they are up and back running so fast he never …

I don't know much about this staffing and management company, and I rarely leave reviews, but after today I just had to take the time because they've employed one of my favorite concierge representatives at Centennial House Condos. Ever. Being a long time resident here, I've seen many front desk agents come and go with lackadaisical and worse attitudes. Many of them give me very "I just work here" vibes. They never take the time to hear you out, never at the desk, never answer the phone 🙄 like why are you even working here then? When the staff suddenly got a refresh, I was worried- but Princet…

I reside at Centinniel House and have had a wonderful experience with this management team! Princeton, the head concierge is ABSOLUTELY amazing. He goes above and beyond to help us out. We are extremely blessed to have him and his team!

Just awful to deal with, I dread when I have to interact with them.

Karene craig has the best customer service he has went above and beyond at VOC very fast response time

My name is Brandon and I was in a difficult place Carla help me to move in a nice apartment at the lakes today for me a my daughter, I really appreciate her time and patients.. we’re going to miss you Carla, you are the best

Very poor customer service. Repeatedly sends violation notices with poor quality pictures (or no picture) to homeowners and it is obvious the picture is not of the homeowners residence. It's impossible to reach someone by phone at their office and they never respond to emails. I appreciate the phone number to call, however I have previously called that phone number without success. Either I was disconnected after on hold for 8+ minutes, or once, someone finally answered but would not connect me to anyone, just said the issue would be resolved (I highly doubt that; My previous complaints ha…

I can’t tell they have the best services. The reason I am giving 5 star is for one person and his name is Kobe. He is in customer service and I just needed to express myself of how responsible and responsive was Kobe. I am so glad that I was able to get in touch with him. I have tried multiple other reps and no one felt the urge of the matter

I reached Michelle S. at ATL office today and addressed my pending billing issue passed from previous management company that I fought in the past 6 months. Michelle helped me out and collected all documents I have and handled the waiver request submission for me. I really appreciated her expertise and quick response for this matter. Thank you.

I've never interacted with a so called 'management service' as unprofessional as this place. you can never get someone to answer a phone to answer simple questions. You don't get a call back. And when someone does talk to you on the phone, they won't give you a definite answer. I don't even know what they do for our community besides make everyone mad and take their money. They have no business managing a community.

I would give this company zero stars if it were an option. First off, Yvonne Reyes is the worst property manager ever. We own our property in Village at Weatherstone. Last year during the winter, the sprinkler piping burst causing damage to our property. The HOA is over that, we contacted Yvonne and she said the HOA was not responsible. After arguing with her, the HOA agreed to pay. I asked Beacon for a mitigation plan for preventing future incidents like this and received NOTHING. Here we are a year later, and the same thing happens. Yvonne gets a call from us and says again it’s our respons…

Terrible customer service.

Their lack of response to urgent needs is astonishing.

Can I leave 0 stars? No reply to emails for months. Phone calls go unreturned. Calling customer service gets you put on hold forever. Enjoy your "management fees" because this company does literally nothing and only exists to get builders to entrap you. Eagerly awaiting the turn-over from the builder to home owners so we can fire them. They are simply inept and do not perform ANY services they are contracted for. Shameful.