Brandywine Homes USA - Atlanta Reviews

Edited: We have been here for four months now and this company has still been so wonderful! Work orders are answered right away, we had the pleasure of meeting Tremaine today, he came out to fix our bathroom fan. He was very nice, down to earth, and made quick work of the fix. We still recommend Brandywine 100 percent! This company has been a God send to my family. We were extremely worried about the possibility that we would never be approved or find a home that was perfect for us. In steps BrandyWine and Rose. Rose has gone above and beyond for us. She’s been kind, honest, and patient (espe…

Jeremy Collins was very professional, he got the job done and was fast.

Hands down very helpful

Sherita Thomas has been wonderful to work with since our move-in. Sherita is always quick to respond, provides detailed answers, and is very friendly and professional. We greatly appreciate the excellent support and customer service. Thank you, Sherita!

I had an issue with my HVAC/thermostat. Shay was prompt, sent a text while en route, understood my issue, and had it fixed within 30 minutes.

Jeremy came to do drain work for my tub. He was quick and got it fixed quickly. No further issues so far!

Marvin was great! He was very professional and provided excellent customer service. He fixed my sink, which had a major leak, and corrected the plumbing issues left by the previous person. Thanks to Marvin, I can now wash my dishes without worrying about water leaking onto my floor. Thank you so much for your hard work ! I truly appreciate it!

Shay was incredible, she resolved all of our problems and went above and beyond. Very professional and very happy with the service she offered!

Terrence was awesome . Completed work efficiently and fast . I appreciate you .

I have never written a review before, but I feel this one is necessary. Please think carefully before moving here. I have lived with Brandywine for years and have NEVER been late on my rent. Since Nicolette took over, things have gone downhill. Every year they try to increase the rent, saying it’s because of the market. I don’t usually submit maintenance requests, but my smart home camera is constantly having issues. Maintenance comes out, “fixes” it, and then it stops working again within a couple of days. We submit another request, and the same cycle continues. The A/C has also been a maj…

Shay, the maintenance tech, was great! Very professional, friendly, and helpful with our maintenance issues. She deserves all the praise!

Mr. Marvin was excellent. He was very professional. He got the job done quickly. Thank you.

Shay was amazing! She was so attentive and respectful! And talked to my son because he kept asking questions. Thank you Shay !!! Great job !!

If there is one thing I can compliment it is definitely them taking care of maintenance issues. Terrence Tech is amazing! He truly cares and wants to resolve your problem ASAP. Very knowledgeable and quick!

I want to give Terrance a huge shoutout for always taking care of the work orders. Every time I’ve needed something fixed, he’s been quick to respond, professional, and genuinely kind. You can tell he really cares about doing a good job and making sure everything is taken care of the right way. It’s hard to find people who are this dependable and hardworking anymore. Truly appreciate everything he does for the residents. Thank you for always going above and beyond!

Terrence did a great job installing the defrost coil on my refrigerator

Jeremy is the best tech out!!! Knowledgeable and very great at all the things

I give Joevon 5 stars he did a excellent job

Shay came out on my work order and a great job of her work and informing of the work she done and the next step I need to take to accomplish the rest of my work order...Thanks Shay!

Shay, one of the maintenance people, answered all my questions and she was really nice!

Shay fixed multiple requests for me in a timely manner, friendly and would definitely recommend and request her again. Marvin was awesome as well, it wouldn’t let me leave a separate review for him but he went above and beyond too, to make sure I was set with the work orders I placed.

Jeremy (Brandywine’s technician) provided excellent service from start to finish. He arrived promptly, quickly diagnosed the electrical issue, and completed the repairs efficiently without cutting corners. He took the time to clearly explain what was causing the problem and how he fixed it, which I really appreciated. On top of that, he made sure everything was cleaned up before leaving. Professional, knowledgeable, and respectful. Couldn’t ask for better service.

I had several maintenance requests and Jeremy came out first thing in the morning and knocked out my list. He was fast, efficient and knowledgeable.

Mike was very knowledgeable and thorough with my HVAC issue. He was quick and explained everything I needed to know about what went wrong and what to look out for. Great service!

Shay was very helpful in fixing our drainage issues with our sink and bathtub, and then a second time when we had some electrical issues. She was very kind and respectful, and had the problems sorted out in no time. It was greatly appreciated!

I was having issues with my AC and Shay maintained professionalism and communicated with me throughout the process. She has a wonderful personality and you guys should be proud to have her on the team! I was also able to speak to Jeremy who she consulted with via phone and he also exhibited a great personality! It makes a big difference when you are talking to people that genuinely show concern and at the same time have positive attitudes and excellent customer service!

Shay came out to repair an issue I was having with my furnace. Was very knowledgeable and was able to answer all my questions! Got my unit back up in running in no time. 🔥

Was very helpful and made sure we were happy with the results

did a fast job got everything done neatly!

Thank you shay for all your help really appreciate it.

JEREMY was prompt and on. Fixed emergency issue in timely manner. Give him a bonus

Shay was professional, knowledgeable, and completed the work efficiently. She made sure everything was working properly before leaving and kept the area clean. I really appreciate the quality service.

Marvin did a great job

Today Shay came out and fixed my concerns with my light switches and ordering new items for my refrigerator that are damaged. She also figured out a deeper issue with one of our outlets which I appreciate & she is handling everything. I am definitely happy with her service, professional as well!

I had a great experience with the technician, Shay, who came out to change my light bulbs. Shay was extremely diligent and made sure everything was done correctly from start to finish. I really appreciated how she clearly explained each step she was taking, which made me feel informed and confident in the work being done. She was professional, thorough, and attentive to detail. I’m very pleased with the service and would highly recommend Shay

The lady that fixed the oven was fantastic. Very professional. Thank you

Prompt and efficient with helping restore hot water in my bathroom

Shay Was amazing ! very quick and thorough. explained what she was going to do & get it done in a timely and efficient manner. 10/10

Marvin did an excellent job! He came out for an issue with water pressure in the kitchen. He explained everything he did and needed to do in order to fix the issue. He was very professional and courteous answering any and all questions I had. If there's ever a plumbing issue, you want Marvin to show up.

Read your paperwork VERY CAREFULLY, and you better not have dyscalculia! If there's an error and you reach out with questions about corrections, they will let a discrepancy continue to exist without bringing it up or mentioning what's wrong with your account. If you ask too many times, they go unresponsive, so the discrepancy just continues. Also, don't let the yard go too long without a mow. They may send you a maintenance violation warning and charge you for it a full week after you've already done the maintenance. Other than that, I have no further complaints. The online interface for the r…

Very professional and prompt. My tech Marvin came in, assessed the issue and had it fixed in no time, my shower is 10x’s better. It’s kid approved so you know that means a lot lol…professional and personable. Thank you!

It’s been a wonderful 10 years living in Brandywine home I felt secure and at peace the whole staff was really nice they communicated with me anytime I needed assistance Mrs Nicollet Douglas was very professional with everything even with my move out I will always be great full for her and I thank the whole team at Brandywine homes USA

Thanks Marvin for always being so helpful and pleasant !

Jeremy was awesome and he did an amazing job fix the holes under my sinks on both bathrooms. He also fixed a pipe that was leaking and he was also very respectful. I like definitely requested him again if I have any more maintenance to do on the home. A thousand stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Jeremy was awesome and thanks for fixing everything and he went above and beyond.

This company is trash!!! I have love ones that rent a home from them and this company does nothing. ANTS AND MOLD EVERYWHERE!!! The house is clean but because this company covered up old problems and rent to new people everything started coming to the surface about a year after my family moved in. Water in the wall that caused mold! Ants because the house is old and they didn’t take care of the problem when it was made by the last tenants. Mold everywhere. My family has reached out to them telling them about their problems and the company says that it’s not their responsibility. No windows in …

Nicolette gave me the best customer service very friendly helpful and good at explaining everything and she was very understanding. Thank you so much

This company is completely unprofessional, they don’t notify you if maintenance does not show up for appointments they just don’t come, they don’t send appropriate paperwork when needed as far as work orders, I would never recommend them to anyone. Not even my worst enemy.

Amazing helpful worker! Fixed all my issues

Joevon was a fantastic tech. Thank you for the repairs. Chris Crichlow

I am extremely disappointed with Brandywine Homes. Since renting this house, I have dealt with constant problems that should never be the tenant’s responsibility. The house has multiple issues, including repairs and serious septic problems, yet the company told me it was my responsibility to pay for them, even though I have only been living in the home for two years. These are major property issues that should clearly be handled by the landlord, not the tenant. Communication is very poor, especially with the manager Jorge Oviedo. It is extremely difficult to reach him, and when I do report is…

Joevon got my heat fixed very quickly

Joevon fixed our electrical issues with no problem!

After being a long time resident of Brandywine properties, they stole almost half of my security deposit and provided NO valid reasoning as to why. After reaching out multiple times requesting inspection report, photos, signed agreement they provided none. I received poor information from Nicole. It was not transparent or clear. Sherita was very cold, rude and unhelpful during this process and only provided copy and paste answers. She also refused to provide any helpful information or answer any questions. Left the property with no damages and had it professionally cleaned. Unfortunately the o…

Joevon fixed my furnace

Im very disappointed, I just moved in about 10 days ago and there is already a host of issues including sewage backup , debris left in backyard , poor door installation and when the orientation was done the man is just like they aren't going to do anything about most of the stuff..I will be making complaints to the BBB because this is not how u treat a new tenant..I received an email that someome was coming out 12/4 no one showed up or even attempted to call to advise of delays. I WILLupdate my reveiw once I see how things are handled moving forward but so far im highly disappointed

“Move-in ready”? Lies. First week: AC dead, dishwasher broken, fridge water dispenser useless. In 7 months we had 16 maintenance issues including repeated maggot infestations from an unsealed foundation crack (they claimed it was “our responsibility” to take care of) and a living-room ceiling leak from a clogged plumbing exhausted vent that ruined the ceiling drywall. 23 days later — still no repairs, barely any replies that actually answered my questions, no urgency. It’s like they totally forgot that this even happened. We decided to terminate our lease and sent the letter to their custome…

Moved into a home that stated "READY TO RENT JULY 2025" we moved in September 2025 and the HVAC system has not worked since. Took 1 month for them to finally quit sending their "techs" and send a real company to fix that issue. Then 1 week after AC repair- the heat does not come on. Again sent a "tech" to repair and still not working- have a THIRD appointment scheduled today and I have no confidence it will be fixed. Can not get a useful answer when calling in besides I have sent them the message (you wont receive a call back) or the run around "they were caught up at another job before yours …

My move in experience has been extremely disappointing. When I moved in, the grass wasn’t cut, trash was left in the yard, the dishwasher was dirty with food left in it, and the window panels, screens, and blinds were very dirty. 19 light bulbs had to be replaced, one window was missing a handle, the garage had a terrible odor which started to linger in my car and the house, and a freezer shelf was missing. The refrigerator water filter was expired, and I was told the company doesn’t replace filters or clean window screens before move-in which is unacceptable since those are basic hygiene and…

Marvin came out to service our water heater and was super punctual and helpful.

Jeremy provided outstanding customer service from start to finish. He was friendly, respectful, and very easy to talk to, which made the experience comfortable and stress-free. He listened carefully to my concerns and fully understood what needed to be done. He came prepared with the right tools, completed the job efficiently, and made sure everything was working properly before he left. I really appreciate his attention to detail and professionalism. I would definitely recommend Jeremy to anyone looking for reliable and quality service.

Marvin was amazing. Came to fix my shower and did an awesome job. Messages to let me know he was on the way and was very courteous throughout the process. Thanks so much!

Phenomenal experience with Trey in the Maintenance Department. He was professional, helpful and friendly. He was prompt w/ follow-up via phone to explain the process that would occur with a missing part. Excellent Customer Service.

Why is it that you can NEVER get in touch with someone during the business hours or when someone does answer they hang up ? We should not have to call multiple times throughout the day , receive no reply and repeat the process daily . Bring back the old workers . The new staff has no customer service , doesn’t provide any valuable information on work orders especially in emergencies… yet so readily to send an eviction notice when rent is held out because the services we pay for are not being provided .

Marvin was great, good customer service! He took care of my showers and faucet leaks and ignited my hot water tank. Thank you!

Unfortunately, this company has proven to be highly unprofessional, showing that their only concern is attracting clients — in this case, tenants. To rent one of their properties, you are required to pay a deposit that exceeds one and a half months’ rent. It has now been nearly two months since I moved out, and I have yet to receive a portion of my deposit back. According to their policies, tenants are expected to cover the cost of painting the house upon move-out, have the carpets professionally cleaned, and return the property in good condition. Any small hole in the wall — even for hanging…

I am absolutely disgusted with these people. My refrigerator went out and they have absolutely NO sense of urgency to replace it. I was even told that I was not an emergency, although I have 3 small children in my home. All my food has spoiled and I can’t afford to keep buying food out or bags of ice to keep what I could salvage cold. I have been calling back to back and now all of sudden no one answers the phone. The work order says that a replacement is coming between the 12th and 15th when I reported this issue on 9/7. That’s unacceptable, especially when our rent is paid on time every mont…

WOW! What an amazing service that BrandyWine has provided. Not only was the process easy, but their response time was phenomenal! Two issues at the house, a sudden failed electrical outlet and low HVAC air flow through a section of the house! Terence Samuel! You are the man!!!! Terence arrived, introduced himself, and went to quick work resolving the electrical issue within 3 minutes and then resolved the HVAC issue. Thanks to Terence’s awesome work, I feel very comfortable and confident using Brandy Wines maintenance services. Thank you so much! RTR!

I have been renting through Brandy Wine for a little over a year. I have had the pleasure of working with Sherita Thomas. Each time that I need further assistance on my rental agreement, she is always so very helpful and communicative. I am so very grateful to have a property manager that is considerate to me and my family’s needs. I would truly recommend anyone to rent through Brandy Wine if it meant working her! Thank you sooooo very much Ms. Sherita and all of the associates with Brandy Wine for being so exceptional at what you do!

The Atlanta property management team is unprofessional, rude, and have horrible communication skills. After leaving 2 messages and making three phone calls to reach someone to discuss a possible lease renewal, I get an agent on the phone with an attitude. After the first year and a half of renting, I finally recieved the air filters that are a mandatory payment with rent. An agent will come up with any excuse they can for not returning a phone call. If I would have known that the property management team was this horrible, I would have never rented the home in the first place.

Maintenance man John was very helpful. He completed all of our repairs.

Had a leak on 8/6/2025 they sent a contractor out the next day to fix it. We found black mold and I couldn’t stay in the house do to my disability I’ve used my own money to pay friends to stay a couple nights at there home. When it’s a health emergency or something that is a danger to your health the landlord is responsible for your safety and relocation to a safe environment until the problem is resolved. They also keep sending out the same contractor that has now been out here at least 6 times and still hasn’t cleaned the black mold just covered it up. The contractor also damaged my property…

We had a small leak under the kitchen sink, we tried to figure it out ourselves before calling, but Tremaine Foster came out at a respectful time, he was quick, educational and has a great personality. I really appreciated his service.

Marvin was GREAT! He went over and beyond to fix the issue! He exceeded my expectations!

A nice Gentlemen by the name of Terrence to fix my plumbing problem, He was able to get it done with such good care

Joevon was amazing came right in fixed my sinks in no time. Thank you so much.

I just recently had maintenance done on pipes on my kitchen. Marvin completely fixed it with new piping Before, it was jimmyrigged and leaking. And he ALWAYS cleaned up after himself. Very grateful especially since he had tu come back twice. I've been in my house for 3 years. No plans to leave anytime soon.

I put in an electrical maintenance request to Brandywine on Thursday evening. I was pleasantly surprised to be contacted the very next day! By Monday morning I had a technician at my door. Tremaine Foster [Brandywine tech], came in, assessed the situation and immediately "understood the assignment". Within 20 minutes he was able to cut the wiring, fix what needed to be fixed/ updated and he installed a new electrical plate, all while engaging in nice conversation. Mr. Foster was very professional, personable and he even asked for a broom to be able to clean up behind himself once the job wa…

RUN AS FAR AS YOU CAN FROM THIS MANAGEMENT COMPANY. My loved one lives in one of their properties. And has had sooo many maintenance issues with the house, a whole septic tank had to be fixed, now she is dealing with a leaking sink that no techs can seem to fix. This sink has been worked on more than 3 times and still is leaking. This is unacceptable.

Mr. Terrence came out to fix my air and was very professional, and knowledgeable. He was able to detect the issue and correct it very promptly. Definitely will reach out to him for any of my maintenance needs

Joevon went above and beyond to meet my maintenance needs. Very friendly and communicative.

Marvin did an excellent job. Very professional and knowledgeable. He was able to fix the leak underneath the sink with no problem. Thank you!

I leave this review with all honesty in the hopes that someone else can avoid it renting from Brandywine homes. Every single maintenance request save THREE— that’s 3 out of 15 we had to submit because the property was not inspected— that we have put in has yet to be fulfilled and we have been living here for four months. They coerced us into signing a lease without doing an inspection, then didn’t do that inspection after we asked them to repeatedly. Now after a series of things falling apart and not working, our ceiling has caved in under our tub, which we put in a request about, and we can’t…

Marvin was a great help, got things done fast and was very nice

Avoid renting from Brandywine Homes USA. Rented from them for 2-3 years. They unfairly withheld part of my security deposit for routine turnover costs like repainting, pressure washing, and gutter cleaning — all things not caused by me and not allowed under Georgia law (O.C.G.A. § 44-7-33). Their agent, Bryan Smith, even said there was no problems when we did the move out walk through. I was charged for replacement keys even tho I returned them as asked. I asked them to review this, but Sherita Thomas refused to adjust the charges and closed communication. Be cautious — they say one thing dur…

Thanks Brandywine homes for being prompt in addressing maintenance issues at my rental. Shout out to my property manager Ms. Douglas for replying to my concerns, being solution driven and making me feel like a valued tenant.

I have been renting from Brandywine, for almost 7 years. It has been a wonderful experience. From day one until this present day. I am finally purchasing my own home now. So this is bitter sweet for me. Whenever you have a good experience, it's hard to say goodbye. They were always on point when it came to maintenance needs. Depending on the seriousness of the situation, they would adjust accordingly. The staff at Brandywine has been nothing short of stellar. Thank you Ms.Sherita for all your help. Although, I am purchasing my first home, and leaving, she congratulated me!!!! Now where does t…

We can't say enough about Brandywine management staff. I can't speak on anyone else, but Mrs. Sherita Thomas is such a Rockstar. We had somethings to come up that doesn't need to be explained. What I will say is that Mrs. Sherita Thomas, went over and beyond her call of duty for my family. Her consistency in communication, and the information given gave my family hope. Thank you so much for everything Mrs. Sherita Thomas, and just know Brandywine is very lucky to have a person who cares of their residents. May God blesses you abundantly.

Just moved in and our dishwasher stopped working within 2 weeks. Jeremy the maintenance technician came out diagnosed the issue so quickly(i had been googling all night). And when the part came in and he got changed out in under 30 minutes! Great guy! Deserves two raises!

I was extremely please with Joevons work ethic. He came to the house and knocked everything out, hassle free.

Terence was great. Quick, professional and so nice!

We have been renting with Brandywine Homes for a little over 2 years now. Nicolette Douglas is our property manager and she has been absolutely AMAZING to work with. She has been super responsive to any requests and/or questions that we have had and has been a wonderful resource and help especially when it comes to updating and changing roommates. She has been extremely helpful and responsive with all of our questions and requests.

Nicolette is very helpful! Always very attentive to our needs and answers all of our questions in a timely manner.

Always excellent

Excellent

The gentleman was pleasant and went right to work to resolve the issue I needed fixed.

Kitika was amazing and so incredibly patient through our process of applying and adding additional tenants. She was kind, informative and truly worked hard to resolve the tech issues I was experiencing!

Marvin provided service on my toilet. He was professional, kind, and knowledgeable!

Jeremy did an excellent job getting my smart home features connected and functioning properly. He was punctual, personable and professional.

Nicolette provided exceptional service and made it a super easy process I will be recommending her to my friends and family !!

Great service when it comes to maintenance!showed up on time and contacted me before coming and gave me a ETA rather than just showing up ,Joevon came and fixed my issue in no time , while another tech told me I would need a new garbage disposal switch from over the phone , but Joevon came and diagnosed and fixed, great service and great communication!

Hi. Just wanted to say the staff at brandywine has been remarkable. I’ve live in there property for 8 years. The responsiveness and customer service is top tier. Sherita Nicolette and the maintenance department have been a breath of fresh air.

Jeremy was on time, very professional , very thorough. He explained everything and he also cleaned up after himself and was polite . Keep him on the team !

We had a breaker go out for one of our bedrooms and received prompt, professional service in the same week we submitted our request. Joevon arrived and did a complete diagnosis before determining the breaker needed to be replaced. He was able to get a new part and test our power in less than an hour and got our problem resolved! Big thanks to Joevon and his expertise.

The office staff Brandywine have been difficult to work with, but maintenance has been on point since we moved in. Today Joevon fixed our mailbox and we can’t thank him enough! He gets 5 stars.

He is very attentive to details, respectful and quick. very polite and Thorough. makes sure u understand what’s going on and what might be causing it. great communication skills. definitely recommend:) His name is Marvin

Marvin did an excellent job he fixed the sink and it’s working properly.

Friendly service knowledgeable and honest

Marvin was fantastic when it came to fixing my pulling issues. Thanks for sending him

Great service, very friendly, quick and willing to help. I appreciate his service!!!

I was having problems with my toilet & they sent out a man named Marvin. He was very respectful and fixed the problem fast with no issues.

We have been renting a two bedroom house for 4 months and have put in about 16 work orders. This house was not move in ready they put bandages on major repairs to get us to move in. It’s crazy. They have no urgency!!!!! We have had to stay in a hotel!!!!

Marvin The plumber is Quick fast in have a great character🦾

One of the best property management group I have ever rented from. I been In my house for 3 years and I would recommend them to anyone. They make sure they stay on top of the maintenance for their property. They work with you when it comes to the rent .They are always professional when you call.

Marvin got the job done! Very fast

This maintenance staff was absolutely skilled and very professional. I struggled to remedy the plumbing issue in my bathroom. He completed the call in no time! Brandywine Homes, USA did great when they employed him.

Excellent job very professional and did a good job

My senior property manager Nicolette D. has been a professional joy to work with over the time of my home lease. Mrs. Nicolette exceed my expectations each and every experience with her and her staff. It is truly a commendable performance. I know these things do not happen without a great deal of effort on the part of everyone at Brandywine Homes LLC, and I want to show appreciation. I am proud to be a client.

They very obviously pad the reviews by having people rate the maintenance crew. My roommates and I moved into one of their properties last week, and there have already been numerous communication issues. We weren’t given the opportunity to do a proper inspection before signing the lease, which led to several problems becoming apparent only after we moved in. On top of that, no trash bins were provided, and when we asked how to get them, we were given no assistance and told to figure it out ourselves. Communicating with the leasing team has also been incredibly frustrating—emails are often me…

Marvin has done excellent job to our house and good customer service

Jeremey has great customer service. Very patient and worked well with my through out the process

Joevon great tech ! 😁

Marvin Robinson did an excellent job!

Terrible customer service!!!!. I've been living here for about 2 years and we were lied to upon moving in about the utility price which is not included in the rent price so don't let them lie to you all !!! Then just recently we are having issues in our place with a few appliances and it's been over a month now and no one has been sent out to look at theses issues, we are not owners we are renters!!!!, therefore when we put in a maintenance request I expect the service!!! I pay every month on time and feel we deserve to be top priority!!!! Also the neighbors are disrespectful towards your p…

Joevon was absolutely great! He was polite, professional, communicative, and efficient. Ask for him if you want the best service!

Great first experience with maintenance. Absolutely the nicest and most polite plumber !!

Jeremy came out to complete maintenance at my home. He was professional, polite, and skilled. He was able to fulfill all requests and did so in a timely manner.

Joevon was prompt, professional and quick! Problem solved. Thanks again Joevon!!!!!!

Joevon is a great tech 👍

Joevon!

Did a great job came in quick an completed the job in timely fashion

Excellent work .great customer service..

Do not move into any of their properties. They are slumlords and are leasing people into homes that need to be fixed. Moved into a property in Atlanta/College park Ga. We have had no heat for months. I have sickle cell anemia and this property has caused me many health problems. First it was a leak coming from behind the stove they replaced it with plastic tubes and painted over it. Then it was the water heater that leaked and flooded the downstairs. They “fixed” the heat once and it went out again. They’re refusing to fix it because they said we put in too many work orders and on top that the…

Trey was really great. Efficient,, professional and very courteous and knowledgeable. He did a fantastic job.

Application process was simple and easy; move in process was horrible; no communication via telephone with “property manager”; home was not thoroughly checked by company prior to move in and we had no water for over 3 days nor heat on the first floor of the home for same amount of time.

Joevon ,great communication made sure everything was completed before leaving cleaned up behind himself. Definitely wouldn’t mind him coming back out to help.

Brandywine properties what can I say… stay clear away from one of the properties the oversee unless you’re into living with rodents. 6236 Colonial Vw Fairburn Ga has mice infestation. Ive been a good tenant and called them several times about the same mice issue to the point i couldn’t take it anymore. So I gave them a 30 day notice and they want me to pay for termination of lease. I refuse to be penalized for a pest issue that prevents me from continuing my lease. I will be contacting a lawyer.

Can’t say this is the worst rental company because they are pleasant over the phone but they cannot communicate useful information to save a life. Many times my maintenance orders are lost, changed systems without notification that new documents are needed for rental insurance and charging us anyway, seeing proof of insurance and still charging us. Lowkey scamming. Counting down the days until my lease is over. If you can’t handle ad many residence as you have down size and have quality. Tired of the run around on the phone Get your stuff together?

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Marvin Robinson from Brandywine Homes USA did an outstanding job! He was incredibly clean, leaving everything spotless, and his courtesy and professionalism were top-notch. He arrived on time, worked efficiently, and explained everything clearly. I couldn’t have asked for better service—highly recommend him for any plumbing needs!

Trey came out and solved 3 issues very quickly. He even solved another issue, getting my heat back working, which wasn't included in the work order. Customer service was great.

Marvin came and checked out our water and was very kind

Mr. Robinson did a wonderful job. He always do. Anything that is broken he always make sure he fix it, Thank you Mr. Robinson.

Have been living with a fire hazard for two months and no one is even attempting to fix the issue. Maintenance often does not show up at all and when they do, they have limited resources to fix the problem. I am currently on hold AGAIN because no one answers the phone. When they do, they take a message that takes days to return IF anyone returns the call. Beautiful homes but I am BEYOND disappointed with this company. This is NOT the first issue we have had, and I can almost guarantee it will not be the last. Save yourself the headache and look elsewhere.

If I could give 0 stars to this company I would. They were the complete worst! Not only did I have to continually deal with mold the entire time I lived in one of their properties they also tried to send my account to collection for money I didn’t owe?! This company is predatory and horrible, I would let rent from them if they were the last company on earth!

Marvin was efficient and fast ! Great service

Tremaine did a good job!

My experience with Danielle was amazing. I had spoke to someone at a previous company with a less than desirable experience. Danielle answered all my questions She was patient with me She walked me through everything I needed to know (start to finish through the application process and throw the explained all the fees involved) and I feel she went above and beyond my expectations I would highly recommend her to anyone looking to rent and I will definitely use her in the future if I need to.

"A fantastic experience with Joevon! He was incredibly knowledgeable, prompt, and professional, clearly explaining the issue and fixing it efficiently."

The property management team really take care of there clients. They are very helpful and do what they can to that you would what to continue renting a home

He is amazing and fast

This young man, Joevon was very thorough, knowledgeable, and definitely knows what he's doing.

Mr Terrence was very responsive and quickly addressed the maintenance requests of the home.

Jevon is a great technician, fixed my dishwasher and is running like new.

Terence was excellent. Very prompt and courteous, well spoken professional. He called me to see if he could arrive early. He resolved both of the work orders in about 1.5 hours including a trip to Home Depot. I highly reccommend this gentlemen.

Jeremy Did A Excellent Job & Got Everything Done & Has Great Customer Service.

Tremaine was amazing. He was friendly, knowledgeable, and thorough. He fixed our shower without issue.

Very fast and commutative about the worn he is doing. Answered any question that I had

Tremaine Foster was awesome. Very professional and courteous . Update 6/22/2026- they never come and fix what ever issues you have going on. Especially plumbing issues they’re quick to send you letters letting you know you’re a week late in rent payment but when it comes to fixing issues they’re horrible. Customer service is deplorable.

My problem was fixed quickly. He was friendly and fast.

Exceptional service!! Been having the problem with my toilets for months. Marvin came and fixed all of them with a smile!

Marvin did a great job on the plumbing on our bathroom sink. No more leaks!!

We had an excellent experience working with Rose. Rose was professional, responsive, and incredibly helpful throughout the entire leasing process. Rose answered all my questions promptly, provided clear information, and went above and beyond to ensure everything went smoothly. We highly recommend Brandywine homes to anyone looking for a new home to rent!

I absolutely recommend BrandyWineHomes to anyone! Since my initial start of looking for a home, BrandyWineHomes has been very responsive and resourceful. Now that I am leasing, Ms. Sherita has been so helpful with any and all of my tenant needs. I appreciate her friendly and approachable demeanor. I also appreciate her going above and beyond to help me when facing difficult times. This is a great company to rent for! I also appreciate the promotion that was given to me when I first signed my lease.

Mr. Marvin was very determined to get the job done and I am very pleased with the service he provided… when he do come out he makes the company look good although they aren’t the best to rent from Brandywine due to the delays in fixing things! Thanks to Mr. Marvin we can finally shower in HOT WATER A MONTH LATER!

Marvin was absolutely great. He was to my home in a timely matter and friendly. Felt Like a neighbor more than a maintenance man.

Marvin called before he can , was on time, checking all things that could possibly cause the leakage and connections. He was very Pleasant and personable. Appreciations!!

Terence arrived on time. Was very considerate and friendly. He completed the tasks quickly and efficiently. Very pleased with his work. And he is very knowledgeable in what he does.

Brandywine’s maintenance team is undefeated! Today Terrance helped us fix an issue in our home and he was awesome! fast, efficient, and friendly. thank you so much!!

Very knowledgeable and respectful. Enjoyed the experience

Terrance was fantastic. Thank you so much. We only want Terrance to assist us.

Joevon was very knowledgeable of the work he was doing on the garbage disposal. Fixed the problem with no issues. Very nice and well mannered.

Marvin was nice and professional, quickly was able to determine my shower head has become clogged from something in the pipes.

Very professional and quick.

Maintenance is great! Our service technician, Joevon was very helpful and prompt at fixing our heat as temperatures dropped. He was quick to respond, knowledgeable and respectful.

Good Plumber Very Professional.

Joevon fixed all my problems

Moved here in August and was very happy with our move until this month when we placed work orders in for repairs and haven’t heard from anyone regarding them and then one of the repairs needed went from bad to worse when the kitchen sink pipe came apart and is leaking water underneath the sink. Work ordered placed 11/20 and it is now 11/25 and we called the emergency line to be told an email would be sent to me so I can follow up with the work order sent to another company as if this should be our job to do. We rent so we don’t have to handle issues like these ourselves. As a common courtesy a…

If I could give them no star I would! Customer Service sucks and they shouldn’t even have an office since the leasing managers don’t work in it! Nicolette was a horrible leasing manager and she did not handle the proper paperwork and try to push it off on someone else to do!

They don’t care about helping people find homes. All they do is care about your money and to make sure your money is deposited in their account as soon as possible. It’s too many hands in the pot and not enough helping you moved in. It was a horrible experience and I hope that I can help other people who are looking forward to moving into a new place. Please find another management company because this one wasn’t good at all. Please please be aware.

First off the communication is hectic, too many people you consult with just to get the process going! The main people don’t work in the office, so the office never knows what’s going on! I had a horrible experience and me and my kids are out of a home for Xmas due to them not knowing the proper information and how everything works if they are taking vouchers! Now I’m waiting on my application fee to be issued back to me! If you can try other rental companies, please do so because they are very unorganized and it seems nobody wants to work, everybody wants to be remote! Ps. I finally have my d…

Very dissatisfied, especially with Miss Nicolette, who doesn’t work in the office, but call the office to tell them what to do. It’s like you don’t never show up to the office to work. You’re working remotely and you’re taking people money and you’re not handling your business.

Jeremy was the most helpful maintenance guy we’ve had.

Shay did an amazing job, everything was quick

Jeremy was amazing!! He was on time and completed the work order with ease and expertise. Such a pleasant and courteous demeanor! Thanks to Jeremy, I can park in my garage now with programmed openers at my new property!

Marvin was very pleasant. He was nice nd respectful and made sure that all was before leaving.

Joevon is a great tech he's good at what he does 💯

So pleased of the quality of work Jeremy applied when coming to my home he was patient and very knowledgeable glad that no one else has to come out!

Joevon was a very knowledgeable and relying tech 🤗 I recommend him any day

I worked with Joevon on several projects and his professionalism and ability to cater to my needs was top notch. Easy to work with, friendly but also kept it professional. I highly recommend using Joevon and I will be back for more projects to collaborate with.

Marvin was great! Highly recommend.

I emailed about an issue with my ceiling fan and Terrence came out and fixed it. Super respectful and nice!

Terrence was very professional and arrived earlier than expected to complete our maintenance request. He got the job done correctly and answered any questions I had.

Tremaine came by and fixed the light fixture for one of the rooms in my home! He was respectful and answered all my questions (I always have so many). He was on time and knowledgeable. Thanks again Brandywine Homes

Brandywine homes, has been so great to my father! On the behalf of my father Edward Smith and family we would like to Thank You all as a whole team and a special Thank You To Ms. Sherita Thomas!! She is always so helpful and understanding. My father is currently dealing with so medical issues and every time I reach out to her with assistant she returns my calls or emails in a timely manner and I apricate that. Just a quick story last year on 12/23 my father's entire downstairs flooded and of course it was right before the holiday ( Christmas ), I went and took pictures and the following Monday…

I’ve been a resident with Brandywine for three years and I’ve had nothing but good experience with this company.. The manager, Nicolette Douglas was really helpful when I had issues with some maintenance work that needed to be done in the home and I really appreciate that because I see she care about her residence… I would definitely recommend Brandywine homes to anyone that’s looking for a New home..,

James did a very good job he was kind and nice .

They did a great job at my house

Tremaine Foster was extremely helpful, professional and went above and beyond to help us with our minor fixes. He is a great addition to the maintenance crew.

Great service Joevon fixed a few leaks He has Great customer service I can tell you knew what he was doing. He’s on time all around the service Was amazing I would recommend

Thank you very much to Tremaine Foster! Great service and communication about the next steps and follow up appointment, I appreciate the quality of service very much!

Joevan is a great tech!

Joevon fixed my electrical issue

Joevon was the best he even repaired all of my issue very fast!! I appreciate the service

I’m extremely satisfied with the service provided by the maintenance team. Jeremy did an outstanding job repairing my kitchen drawer and addressing other maintenance concerns. He was professional, attentive, and took the time to listen to my needs. I really appreciated how he customized the drawers and cabinets on-site to ensure everything fit perfectly. Thanks to his expertise, my kitchen is fully functional again, and I couldn’t be happier with the results.

Tremaine Foster also did a masterful job of making sure that an electrical issue was addressed professionally and effectively 20250409. Terrence is absolutely phenomenal! He has come to our home several times over the past year and a half and every time he has been thorough, he has been helpful and most importantly he has been very, effective. Not once have I had to call him back for a repair that he did and I appreciate that. He is highly recommended for anyone that needs the services that he provides!

Marvin Robinson was great and addressed all of my concerns. He tested the problem in front of Me to reassure the situation was handled. Happy Holidays To All at Brandywine Homes

I want to give a huge shoutout to Marvin from maintenance for providing the ultimate customer service experience! From the moment the request was placed, Marvin showed up promptly and was incredibly time-attentive—something that is truly appreciated. He handled the issue efficiently, with professionalism and a friendly attitude that instantly put me at ease. It’s rare to come across someone so dedicated to doing their job well and making sure the resident feels valued. Marvin went above and beyond, and it didn’t go unnoticed. Thank you for your excellent service!

Marvin Robinson arrived at my home to conduct some repairs which he did in a timely manner. Mr Terence was very professional..

Mr Robinson is always very professional and always does a great job with repairs.

Michael did a plus work and was very informative.

Did an excellent job thanks

Marvin Robinson did a great job. Very professional

Terrence came to assist with my dishwasher and was very pleasant to work with Very personable and had good energy

Maintenance man Jeremy was great! Thank you for all your help

I just want to leave a review about Joevon being a great respectful tech. And getting the job done!

Joevon Rogers did an outstanding job repairing issue at my residence with absolutely no issues. He was highly professional, efficient, and thorough from start to finish. I highly recommend his excellent service!

My technician was Joevon has amazing customer service. He was on time I highly recommend this company if your technician is joevon

Jeremy was amazing came promptly and was able to fix my garage door. Very nice, professional and courteous!!!

James was so professional and kind! He came to weatherstrip my doors, but also got rid of a wasps nest right by my door! I didn’t even notice it but I’m so glad he caught it and took care of it. Thank you sooo much!

By far the best company to work with! Follow ups have been prompt, minor maintenance issues have been resolved, and customer service is always there to help. My family and I are full of joy! Thanks for all that you do Brandywine and shout out to Joevon! He’s the absolute best with repairs!

Moved out in March they charged me for painting and blinds that I replaced and did not give me my whole security deposit back. I sent in proof as well as paid up rent til June 1st. They kept the 4700$ and I have been getting the run around. These ppl steal your money!!! Whomever their accountant is they need to do a thorough check and investigation. Will put you out with an 7 day vacate letter and keep your money and say that you owe them. I was given this notice off of hearsay that my childrens friend beat up another girl in the community. My children wasn’t involved but the notice says they …

We have been with Brandywine for many years. During those years, things have been good and some bad. This past year we needed to move at the last min and we found a house that was perfect. There were minor and major issues that needed to be worked on. Ashley (maintenance supervisor) was on the top of it all. We got one of the major issues fixed, right before hurricane season began. From the a/c issues to tree clean up from the storms to getting the septic issues fixed. She has been amazing to work with the entire time.

Marvin was excellent at his services handling everything that I had concerns about with extra care will recommend his services to anyone in the future best plumber I’ve met and complete every single task fast as ever you can tell Marvin know exactly what he was doing thank you I truly appreciate him handling all my problems inside my home my toilets and kitchen sink thank you so much..

Joevon was great! He was extremely helpful and knowledgeable. Went above and beyond to help me and fix issues within the house.

Mr Marvin Robinson came and handled our issues with such ease and professionalism. He was quick and efficient and made sure the job was done before he left for the day. I am so grateful that he took such good care of us and handled our problem. Dec 30. Terrance came and gave me great service. He fixed my issues quickly and very professional .

Mr Terrance Samuel was very respectful and quick to fix my maintenance request.!!!

Marvin came out and did some work on my house today, he was very professional and got the job done answered any question I had with no hesitation. Thank you Marvin for your services.!

TERRENCE WAS THE BEST AND VERY FAST!!! THANK YOU SO MUCH!

Thank you Mr. Smith for your help with our Fridge today, we appreciate you

Edit - I just moved out of the house I have been renting from Brandywine for the last two years. Overall, they were the best company I have rented from. Everyone I worked with was friendly and helpful. Maintenance was always efficient and helpful. When our AC went out in the middle of July, they had someone out to fix it in under 24hrs on the weekend. A special thanks to the property manager for my house, Sherita Thomas. She was incredibly helpful during both the lease renewal and move out processes. Overall, I had a great experience renting from Brandywine and I would not hesitate to rent fro…

Nothing was beyond normal wear and tear like I SAID Brandywine Homes is FULL OF IT! LESSON LEARNED:) HALF OF THESE REVIEWS are fake I recognize my old property someone addressing maintenance omg lol they are full of it respectfully! Check BBB THEY ARE NOT Accredited company. ANYWHO ***Update on Suing Brandywine People PLEASE EDUCATE yourself on the laws when dealing with Landlords unfortunately I wasn’t fully educated which is how Brandywine won by DEFAULT FOR SURE! Sherita had a smart ssa mouth and I bet they thought they ate lol lesson learned for me and I’ll never get played again. People…