Citiside Property Management Reviews

My experience was amazing I have to acknowledge Hannah who has been awesome through this process she has made me feel so comfortable and have walked us thoroughly the process of preparing to move into our new 5 bed room home our family is forever grateful to Citiside property!

I have properties with them as a landlord, and you can't trust this company with your property. I receive a lot of discrimination complaints from guests

The previous review about discrimination is true. You can't trust a company with rude employee

As a landlord, Citiside was a HORRIBLE experience. I was a first time investment property owner, and they priced our listing too high and took horrendous photos. Over the course of 6 weeks, we only had one showing. And during that showing the visitor not only STOLE our washing machine / dryer but also stole the key (which we had to pay to get rekeyed). The property manager called me to tell me this but also said he "didn't want to" wait for the police that night so he waited til the next morning (when time is of the essence). After switching property managers, we got our apartment rented in le…

I had a horrible experience with Citiside. As a property owner, I decided to use Citiside to help me place a tenant in a property. The Citiside team came to the property and removed several items in the name of "cleaning up". Several of these items were newly purchased for the new tenant. For five months, Citiside was not able to place a tenant. Most of the applicants or interest came from me sending Citiside these leads. After five months, I decided to take back control of this process. I was able to get a new tenant within a week. I've since sent several communications with Citiside …

"I cannot recommend Citiside Property Management highly enough! From the very beginning of my leasing process, they have been incredibly supportive and attentive. Their maintenance team is not only fast and reliable but also friendly, making any necessary repairs a breeze. Communication with the staff has been excellent; they keep you informed every step of the way. If you're looking for a property management team that truly cares about their tenants, look no further than Citiside!"

Loiza has been great. She’s answered all of the questions I had and made getting approved as smooth as possible.

Loiza really helped me with my numerous leasing questions! I did a self guided tour, and it was seamless! The contacts were very quick and responsive as well!

Maintenance is horrible. They have no sense of urgency. Takes a long time to get a response. They do a poor job with repairs. Prior to moving in the property there was a list of things to be fixed and I’m still waiting. 3 Broken windows, leaking faucets, ac unit doesn’t work because someone cut the wires, a horrible paint job, a dirty carpet and pet odor from the last tenant. I’ve submitted multiple complaints and nothing has been fixed after being here for three weeks. Worst mistake was renting with this company.

Citiside property management has been great to work with in my housing needs. Ria has been excellent in answering all of my questions and addresses any concerns immediately. Happy tenant here.

Citiside Property management is the best leasing property management I have experienced. Everyone is always so pleasant , communicates very well in a timely manner and service tickets are handled in more than reasonable time frame with efficient contracted maintenance team for any issues that may occur. I would definelty recommend citiside to anyone looking to rent a house/ home.

One thing I can say about Citiside maintenance team they are the bomb! They get the job done within a reasonable time! Best maintenance company I’ve ever worked with

Citiside is very much on top of their maintenance in a timely manner with excellent work

I have been working with Citiside for a year now, and the experience has been fantastic. Their prompt communication and attention to detail really set them apart. They are a highly professional, solution-oriented team, and I couldn't be happier with their service.

Absolutely terrible experience with Citiside Properties. I would strongly caution anyone considering renting through them. The condition of the apartment was unacceptable—there were hazardous living conditions that raised serious health concerns, and it did not feel like the situation was handled with any urgency or care. On top of that, the management was extremely unprofessional. Communication was inconsistent at best—calls and emails were often ignored, and getting any kind of response or resolution required constant follow-ups. It felt like tenant concerns were treated as an inconvenience.…

Horrible experience - They do not care about tenants and will lie and not help you

This has been the most unprofessional rental experience I’ve ever dealt with. Communication was almost nonexistent from the start—calls and messages were ignored repeatedly, and whenever I did get a response, it was just empty promises. They tell you what you want to hear, but nothing actually gets done. The property itself was completely misrepresented. The pictures they posted looked nothing like what we walked into. There were multiple issues from day one, many of which made the home uninhabitable. At times, it was not even safe for me and my daughter to stay there, and we were forced to le…

I been with Citisides Properties for 10 yrs and they have been very good with their properties , But 2024-2026 they have been very BAD with they properties . Where I live is a good neighborhood and was safe place to live ,but now it’s not . And when you requested some repairs that need to be safe in the home hey don’t do a good job I really love my home but I need to safe in my home The way we pays a lot of rent you would think that they would understand the meaning of good landlords . Well I hope there do better with there Tenants. I am really disappointed, upset that we have to live this w…

Very quick and thorough..kept me posted in progress!!! I WANNA THANK HANNAH for being a big help she’s a real mvp!! Thank u citiside!!

If anyone tells you not to rent from them they are lying who ever my agent was got me in my home asap and with no hesitation…to be completely honest if you have your money and ready to move in this is the place for you

I rented a space for my business through this company and I had no complaints. I resigned my lease for the upcoming year.

Awesome company to rent business space.

I would like to express my appreciation for the excellent service I received from Citiside Property Management. Loiza went above and beyond to ensure my move-in process was smooth and stress-free. As a Home Health Aid with a demanding schedule, I especially valued her professionalism, patience, and clear communication throughout the process. Her dedication and attention to detail made a significant difference. Thank you, Loiza, for your outstanding support. I highly recommend Citiside Properties.

Very respectful, patient, and understanding...stress free move in .. I am greatly satisfied.

Thank you for your attention and timely response to our well issue at our rental unit . Over the last 2 plus years you guys have done an amazing job taking care of whatever needs attention we really appreciate it

Amazing rental company !!! Been with them for two years and never had a problem . Any maintenance issues I’ve had were resolved quicker than anywhere I’ve ever lived .Ive literally had people come out the same day. Very transparent company. I don’t see myself going anywhere else anytime soon .

I recently moved into a citiside managed property and it has been a smooth process! The entire staff is amazing and the maintenance man Domo is one of the best I’ve worked with! I am extremely pleased with my experience so far!

Definitely want to start by saying this, if you are looking for a place to call home, definitely come to Citiside property, let’s start by saying they have amazing customer service, always respond, definitely recommend this company as they go over an beyond assisting with your needs! I appreciate everything, and I mean everything I have experienced throughput my experience with the company and the fact that they went over and beyond, Citiside will always get my business!

I love the way this company communicates with me. Submitting my documents weren’t hard at all . Approval process and timing also matters and both were a breeze. I suggest any one looking for a home to go through this company. Thanks Hanna Abu you’re awesome!!! touring homes was smooth and swift as well once you receive your lockbox code etc Update : HANNA AND THE REST OF THE CITISIDE PROPERTY MANAGEMENT TEAM DO NOT PLAY ABOUT SPEAKING UP FOR THEIR CLIENTS !!! I absolutely love the way they’re communicating on my behalf 🥹🥹🥹😇

I can’t say enough good things about Citiside Properties! From day one, they’ve gone above and beyond to make my rental experience positive. When I faced a challenging personal situation, they truly bent over backwards to work with me and find a solution. That kind of understanding and compassion is rare in property management, and I’m so grateful for it. On top of that, their maintenance team is fantastic—every issue I’ve ever reported has been handled quickly and done right the first time. Communication is always clear, professional, and friendly. It’s obvious they genuinely care about the…

I Had An Awesome Experience With Citiside Properties. Everyone Is Very Professional And Handle Things In A Timely Manner. If U Want Professionalism And Great Place To Live I Recommend Citiside ! They Treat Their Tenants With The Upmost Priority! 😃👍

They were professional and kind. Responded quickly to all questions. Provided me with updates regarding maintenance without me having to call or text for an update.

Excellent customer service from the start! Thank you Hannah, and Wen for making my housing search and rental experience a great success. Your teamwork is awesome!🤩

Extremely unorganized and unprofessional company. They called me (the tenant) to ask me how much and who I paid for my security deposit because they couldn’t find it (that’s illegal). THEY FORGOT to charge me the water bill for 1.5 years and then dumped a $700 charge on me. They charged me a $350 pet deposit because my boyfriend’s dog came over. They put me on hold for 15 minutes just to have it be picked up by voicemail. They asked for a 5 star review after completing one maintenance request with competence. This company is a MESS. Stay away.

Citiside Property Management never answers calls. Their recorded greeting instructs to contact them by email to get answers most quickly. Voice mail messages are not returned. My four emails received one useless reply in 25 days. Andy Rivas, "tenant relations coordinator" responded ineffectively, and owner Johnny Voyles responded not at all. At their website Johnny Voyles claims to be a licensed broker in Louisiana, but his license there expired. Their website also claims that they have strict application approval guidelines, including no open judgments within the past five years. However, t…

I have been under Citiside property management for a months or so now. My kitchen floors were badly cracked , also broken and had been that way for years. I called to complain about my floors again, since we're under new management. Saturday they sent out ICG Painting and Remodeling LLC to fix in my floor. They did an amazing job! Plus they worked quickly. I would definitely give them ✨️✨️✨️✨️✨️ For the 1st time in a long time I am pleased with the work that was done. I do hope they keep this company in mind for future repairs. Especially being that this building needs alot of work a…

I am thoroughly impressed with the efficiency and professional Citiside Properties has demonstrated in not only processing my application but with their timely follow through with each and every phase resulting in my occupancy! Bravo Citiside!!! I would highly recommend Citiside to my closest relationships. Thank you once again for all your valued time and consideration extended me in my housing matters.

We were tenants for over a decade and the Owner and his Citiside Property Management Team has been so courteous, accommaodating, understanding and helpful over the years. You couldn't find a better Team. Whenever we needed them, they were there. We just purchased a new home and while we are so thankful to GOD in making this possible, we're equally thankful HE put the Owners and this loyal management team in our lives.

Great property management company and very supportive of their residents. Easy application and renting process.

Been with the company for a year very good company and majority of my maintenance request are answered within the same day

Citiside was so gracious to replace our used appliance with a new one after spending so much time and resources in maintenance of the older one. Their valiant service to our needs as tenants is remarkably exceptional and we are very grateful. Best landlord(s) ever!

Do NOT rent from this company when I wanted to do a walk through with someone after signing my lease they stated it had “already been done” after telling them that it does state in the lease that I am invited for a walkthrough with someone present I finally got them to agree to do a walkthrough with someone present, while doing the walkthrough I discovered there was a huge FLOOD coming out of the side of the house from a busted pipe from the dishwasher. They said they would take care of it before move in “they then told me everything was done”once again didnt wanna do a final walkthrough afte…

They literally fix everything. No delays. I never lived under a management company that does such a great job at communicating on a timely manner and actually sending people to really fix things not butchered work. Real vendors that are proficient. Mik, Wen and Cha have provided excellent customer service (sorry if I missed anyone). I’m happy here. Thanks guys for the awesome work. Keep it up. I’ll update this post later on. I only been here 8 days and so far, I’m grateful and very pleased.

Wen was a great help and customer service and willingness to help was a 11 out of 10!

On-boarding process was a breeze. Communication 10/10 very patient with me. I'm relocating from another state they really made the approval easy for me.

I have a very good experience thank you all so very everything

Been a tenant here for 4 years and not ONCE had a bad experience when it came to maintenance or needing something fixed! Thank you guys for all you do!

Excellent experience! We have just renewed our contract for another year. They are willing to help you at all times and situations.

I call for maintenance problem talk to John he informed me that he had to talk to owner and he would call unfortunately i never received a call from John been calling him everyday this week to have my maintenance problem fixed but no one has any answers so I'm just waiting going on 2weeks now

I lived in my house for 3 yes never been late on rent and had a roof leak the whole 3 years the company says that the owner will fix it where all I received is patch work due to hurricane the roof Collapse and now the company and the owner can't get there stories stright I've had 8 different ppl come to my house and take pic and leave with no work completed I had to call the company to at least have them come put up the tarp and that fell down NOT TO MENTION THERE ARE SQUIRRELS IN THE ATTIC .( MY CHILD HAD Asthma and bronchitis) The company is blaming it on the owner. Seems like he's taking…

I would not rent from these people again. They have no compassion for their tenants. I was off temporarily disability for eight weeks called several times to ask about options to help pay my late rent. They never responded. The only time they responded is to tell me that I needed to pay it by the 10th or they would start the eviction process. These people don’t care about their tenants. And lack any sort of empathy. We all have to pay our bills but life does show up and happen. All they care about is the money filing eviction proceedings 10 days after rent is late You’re already tight on funds…

I appreciate the quick response and professionalism on each opportunity🔖 Everything was explained in great detail. The communication by agent Wen, was phenomenal and appreciated. Thank you for caring and for your thoroughness.

they came in quickly and assist with the issues that needed to be handled and I really appreciate that thank you

My experience with them so far has been top tier!! I can't wait to move in.

Professional and accommodating!

Always Very Satisfied For All Citiside Property Does.

Outstanding Response and Communication by Citiside Properties I'm thoroughly impressed with Citiside Properties' quick and efficient handling of maintenance issues and their excellent communication. The maintenance team addressed my request on the same day, and the repair was done swiftly and cleanly. Their online platform makes communication and rental transactions seamless, keeping me well-informed about all aspects of my tenancy. Citiside Properties makes renting a hassle-free experience, and I highly recommend their services.

Citiside Properties is literally the worst property company I've ever rented through..The maintainence team half way do their jobs..One can call the number and never get a call back, no emails are returned. They do everything in their power to not return your security deposit although I kept the property in very great condition. Run far away from them.

The team is always on top of any issue I have with my house very understandable

Reviewed and addressed all post renovation issues quickly and efficiently. Very professional team.

They have an awesome management team. I've been here since 2020 and some personnel have changed. But in the last year or two Faye, Jill, Jonathan, and Dominique have been such an awesome team handling things on point. They're really good with effective communication and delivery when it comes to maintenance and repairs, I'm conflict resolution, and are really detail oriented. I love my community over in the Oakhurst area of City of Decatur, very quiet and serene, very fortunate to have a owner who is allowing them to manage the property there. Now there are a few things they are out of their …

Ms Wen was so helpful every step of the way

The tech was able to fix the issue, but I had to wait for him to get the part for the job which took an additional day because it was hard to find. Tech was professional and knowledgeable.

I'm new to renting from Citiside and my experience so far has been Awesome. Mrs. Wen is the best, she's professional and attentive to your needs and concerns. Faith also helped and was great. They give excellent customer service. And Mr. Morris in maintenance is awesome, he's professional and gets the job done on time.

The application process was very smooth and quick. Citiside Properties’s staff answered my questions in a timely manner and was patient with me throughout the process. I’m excited to move into my newly renovated apartment!!!

There was no delay on getting anything taken care of. You put in a maintenance request there out there as soon as possible if it ain't the same day. Thank you all so much. You've been great! Until next time

Citiesides maintenance team is phenomenal. The speed of getting serves done is exceptional. Never have to wait longer than a week to get things fixed in the house. Great job Citie Side.

Terrible managers of property. They are negligent of their properties.

Great experience! I have no complaints.

This is my second time renting with Citiside and I’m constantly recommending them to people because of their customer service. They are kind, responsive, accommodating and professional. Needless to say, I’m a happy tenant!

They are truly the best management team out there. They very professional and the understanding is unmatched. Thank you so much for all you guys done and going do.

Hi Mrs Hughley thank you all for your assistance he gets a 10 for good work

I would have to say my experience with Citiside has been very good. I've been here 5 years and everytime I call they assist.

I have had an excellent experience with Citiside Properties. Their staff is very accommodating and helpful. I had an exceptional experience with Wen, the leasing agent. She is excellent, and will go above and beyond to help with any needs your might have.

My experience with citiside has been nothing but exceptional. They have been there for me when it comes to anything pertaining to my account, my apartment, or maintenance request. I highly recommend renting from them 1000 percent, I promise you will never be disappointed. Thank you citiside for the phenomenal service and I look forward to continue to rent from you all continuously.