Community Management Associates Reviews

Beware!! A few months ago I purchased a townhome home managed by CMA and it has been horrible. Our community manager is nonchalant and told me my peeling brick was “ no emergency” but they gladly take the $2500 assessment a year with no amenities but dog parks?? It’s now been almost three months and still my brick is peeling and my pest control company says it’s drawing bugs . Have to constantly contact CMA - nothing done . Huge mistake! I would not move into any neighborhood managed by them- do your homework because I screwed up!

I’m extremely disappointed with CMA Communities HOA and their lack of communication and follow-through. Last June, I submitted a request regarding my son’s basketball hoop, which is placed at the end of our driveway and is barely visible from the street. Despite submitting everything properly, I never received a response, acknowledgment, or any indication that my request was even reviewed. Now, nearly a year later, instead of addressing the original submission, they’ve sent me a second request about the same issue. It’s frustrating and unprofessional to ignore a homeowner’s request for this l…

Candis Brown has been the best CMA manager! I really appreciate how thorough and on top of things she is. It is a huge help!!! Last year, we had another manager who rarely responded to us or visited our association. It has made such a difference to have Candis on our team. We appreciate her!

If I could give zero stars, I would. Within just one year, I’ve encountered an overwhelming number of issues. My experience with this company has been extremely frustrating and stressful—to the point that I’ve decided to sell my home for my own peace of mind. I would not recommend this company or any organization affiliated with its name. There is a clear lack of accountability and urgency when it comes to addressing homeowner concerns. Communication is poor, and response times are unacceptable. Homeowners are expected to pay HOA assessments on time, yet that same level of responsibility is …

Don’t buy a home in a hoa community, plain and simple, please sir or ma’am build your home or buy a resale in a none hoa location. I’ll never by a home in a hoa again. My hoa fee less than a year went from $350, $375, $418 a month and now they say it’s gonna go up again in 2027 to 100-150 extra a month. I am selling this house and have contacted my bank if I can’t sell it. It will go into foreclosure Bc of the hoa fees are breaking me financially as a combat veteran, my mortgage is fine, it’s just the hoa fees have increased three times in less than one year and increasing again in 2027 and th…

My husband and I own a condo in Ansley House, managed by Jenna Baadshaug, and the experience has been a nightmare. We listed our condo for sale and the deal fell through on the day of closing because the buyer (well-qualified and putting 25% down) could not get a conventional loan due to HOA issues, specifically deferred maintenance and foundation problems. This issue impacts not just us, but anyone in the building trying to sell their unit. When we emailed Jenna for help, her response came days later and was completely off topic, focusing on FHA loans (which had nothing to do with our buyer’…

I have been a homeowner in Bridgetowne, Cumming, GA since 2020, and I take great pride in keeping my property in excellent condition. Despite this, for the past three years I have been repeatedly targeted by our Community Manager, Robin Thurmond, with notices over minor and questionable issues. This has now reached the point where it feels like harassment and an abuse of power. Most recently, someone from the HOA entered my backyard, approximately 50 feet down a slope from the road, to photograph a slightly warped fence board and demand that I fix and re-stain it. Meanwhile, many other proper…

It has been a pleasure to work with CMA management the last couple of years. They have done an outstanding job assisting our HOA board on so many needs and issues. I would highly recommend them!

Kevin Federico has been an incredible asset to our Northridge Condo community. As our property manager, he stepped in during a time of unresolved issues and board turnover. With his leadership, we've made real progress—resolving problems, improving the property, and holding vendors accountable. He’s responsive, professional, and handled a recent weekend of emergencies (fallen tree, water leak, sinkhole) with speed and clear communication. We're lucky to have him managing our community! Northridge Condos HOA Vice President

Alci is an awesome property manager! Attentive, thorough and organized. I would HIGHLY recommend her. I wish everyone could have an Alci!!

I’m a long term resident of The Grandview Condominiums at Buckhead Heights for over 15 years. During that time, our establishment has undergone several changes in property management and leadership. Although I have been pleased with the past performances of past property managers, The Grandview’s present property manager, Patrick Rice of CMA, has raised the bar with his efforts, efficiency and hands on approach to problem solving. Of the few times, that I have needed to reach out to Patrick, then I’ve been met with a quick response to my issues and speedy resolutions. The Grandview is fortuna…

I had several properties over 4 decades and CMA has managed most of them. Currently I am in residence at The Grandview and would like to commend our Property Manager Patrick Rice. Since his start date, Patrick Rice has shown dedication to obtaining the best results to the Association as he seems to treat our property as his own! He has tasked numerous projects and facilitated positive changes with outstanding results. Patrick Rice uses his creativity, financial "smarts" and passion for our property, achieving a spectacular "end result" while somehow incorporating additional property enhancem…

Patrick Rice consistently excels and exceeds as our property manager. He is always one step ahead and delivers consistent and professional service on all levels. I am proud to have him as our General Manager because he is simply the best!!

As a long-term resident of our complex and a former board member, I can't emphasize more the importance of a good property manager and Jenna Baadshaug has been one of the best. She has been extremely responsive and available to the needs of our community, and her diligence is greatly appreciated.

Sylwia Murdock has been the best property manager I have had the pleasure to work with. As our community has transitioned into self governance we have had to manage unfamiliar processes. With Sylwia we have been able to attain insight and efficiently address concerns to make the best possible decisions for our community.

We have been very haappy with the service from CMA, expecially from our main contact, Memrie Creswell. She is quick to respond to our needs and requests, has attended our HOA meetings, and has been a great sounding board for advice on all things HOA! If you are looking for a great communiity management partner, I strongly recommend CMA and Memrie!

I so appreciate Memrie Creswell, CMA, for her helpful advice and prompt actions on behalf of our community. Thank you, Memrie!!

We have had a great relationship with CMA and especially happy with our assigned Property Manager, Memrie Creswell. Memrie is extremely responsive and understands prioritization of certain issues very well. She is friendly and easy to work with, our homeowners have enjoyed working with her as well. Thanks for your great work! Gary Wood, President CCOA

As a Board Member, I’m pleased to share that our premier community continues to be very satisfied with the exceptional service provided by CMA. Our representative, Kristie Miller, consistently demonstrates professionalism and attentiveness to the unique needs of our community. Her dedication and support have made a noticeable difference, and we truly value the partnership we have with CMA. Thank you, Kristie, and thank you, CMA! Chauncey D. Key NFP

I've worked with Memrie Creswell for over 20 years. During my time on the Brookhaven Lakes HOA board and for the past 15 years as a member of the Architectural Review Committee. My experience has been nothing less than positive. Memrie is professional, easy to communicate with and quick to respond to any issue. I couldn't imagine working with any other property manager or management company.

Stay away from this association, very poor management, they dont do any type of maintenance to the units, everything around the condominiums is in very bad condition, the pool is unmaintained with a lot of mold, as the owner of a unit I reported some repairs more than a year ago and I am still waiting, they do not give answers, they only charge a lot of money per month if that were not enough they increased the amount by $100 extra per month. I pay $425 per month and my unit continues to lose value.

Poor Communication. Poor Management of the Property Grounds, etc. (ie. potholes in our parking lot, weeds, trash, etc) No Transparency. There was an issue with a previous owner not being able to sell their condo due to claims of our community being under insured. Owners reached out with questions, etc and emails went unanswered. CMA eventually sent out a response to the claim, but no resolution or direct explanation. But, the HOA fees continue to rise.

Called over 12 times and emailed just as many times to get answers to why I'm still getting fined for a fine that was waived and no one has contacted me . Been trying to resolve this since Early November. In the mean time they keep adding interest while they sit there and don't respond to calls and emails.

Slow to response to request. Poor management of community area. Unsafe playground, overgrown bushes, falling trees, rotting wood on pool house are just a few of the concerns. Emailed back in December as requested and no action has been taken. I guess I should not be surprised based on the poor reviews on google. Stay far away from CMA!

Looking for a great Property Manager, look no further than CMA's Jenna Baadshaug! I've had the pleasure of working Jenna Baadshaug as the property manager of our condominium for the last couple years, and the experience has been outstanding! While our property is on the smaller side (less than 100 units), we have more than our fair share of maintenance issues, demanding residents and a busy board most of whom are balancing professional careers with their volunteer position. Needless to say, managing our property is no small task. Jenna Baadshaug consistently handles tasks with exceptional …

This is the second time I have worked, as an HOA board member, with CMA and specifically with Katie Wiernek as our assigned manager. Katie's guidance and prefessionalism are essential to our operation as an effective homeowners association. We are vey fortunate to work with Katie.

I have served on an HOA Board for many years and have worked with several different property managers, and I can say in all honesty that Jenna Baadshaug, with CMA is by far the best. Jenna genuinely cares about our community and works very closely with the Board. I feel that ever since Jenna Baadshaug took over managing our property, that things are running more smoothly. She has been tenacious in helping deal with several issues bringing them to resolution. Thanks for all you are doing Jenna!

I cannot say enough nice things about both Christin Teasley and Dan and the respectful manner in which they helped this “technophobe grandmother” find and complete the our Clubhouse Rental Form online. They were both rock stars and insisted on staying on the line until my many questions were answered and the form completed. Thank you both!

A week ago I emailed the property manager at CMA who heads our community to ask when the pool is open. Still haven't received a response!

They don't take good Cree of this property where I live. Looks like a rundown trailer park.

Terrible management. The property is not worth the fees that are being collected. The property is unkept, trash everywhere…I could go on.

I share many of the same frustrations people have posted. I have lived in my community for nine years and this group has gotten more aggressive, in my opinion, every single year. Here’s a few questions, and I welcome all responses. 1. Have many times have you called CMA and actually received a return call? 2. Have you ever asked for transparency into your HOA spend, only to be told, “no” 3. Do your beautification projects often take place in front of board member’s residences? 4. Have you ever had damage to common areas, which resulted in damage to your residence they refused to pay for? …

Danna and others here have really helped me! It’s not an easy process so their kindness has been greatly appreciated.

My son owns a condo at a property managed by CMA and it has foundation issues. CMA's first response: Not our problem its yours, despite the law, HOA documentation (bylaws) etc. Second response (1 year later) to reports of 2 separate engineering companies privately paid for by my son which documented the fact that the unit (whole building) was tilted forward causing cracking throughout his unit (and probably others) and that the building had to be supported by additional pylons, was to hire an engineer who did a "limited" inspection and concluded that before doing anything, need to fix po…

Called to discuss my HOA bill and the young lady took the call. She allowed her tv to play and ignored my call. She allowed this go on for 20 minutes. She repeated, I'm tired. I was truly surprised by these two issues, bad bill and now I'm unable to discuss the status of my bill.

Incompetent and with illegal practices. They are dying to apply late fees and additional fees even when you pay your bill on time.

If you want to manage both your own finances and your community’s, look no further. The community is somehow always broke, charges $10 just to take a payment, then adds late fees and interest for being a week late. Edit: It somehow gets worse. CMA threatens collections over arbitrary due dates. Bills are due without an accurate balance within the portal. Notice is optional. The one week delay triggers a processing fee, late fees, interest, and collection threats. Somewhere between struggling with Middle School math curriculum and mastering the art of grifting, these people found a career in …

While this company’s slogan claims, 'This Community is Professionally Managed,' my experience has been the exact opposite. I found their management to be disorganized, unresponsive, and entirely lacking in the professional integrity required to oversee a residential community. The contrast in quality since our community transitioned to new management is night and day. Ultimately, you expect a management company to protect and enhance your living experience; with CMA, it felt like paying for the privilege of poor service. If you value your peace of mind and your property’s standing, I would st…

I'm a resident of Village Park in Ellenwood, GA, and I am trying to get in touch regarding a few questions. I"ve repeatedly called the 800 number and waited in the queue. Each time, after being told I am 2nd or 3rd in line, the system sends me straight to voicemail. I've left multiple messages but have yet to receive a return call. Please let me know the best way to actually reach a representative

Returns calls at their convenience. Telephone Tag

Terrible terrible experience with this management company with my HOA requests. Everytime there’s a request we need to make that is the responsibility of the HOA, the management company takes months on end to response whether via emails or calls. Always results in us having to chase after them, but not when they have a slight issue with i.e. your grass being two inches taller. Every time we call them, it’s always the operator that answers, if we could even get throught he voicemail message at the first place. Always a promise that they will return our call within 24-48 hours, lies, never did s…

Worst community HOA EVER!!!!!!!! Water has been off for 3 days!!! We have not received a noticed on when it will be back on and was never notified of a potential outage!!! This is ridiculous! We can’t get in touch with anyone at all! We are just here with water which is a basic need to survive

Very slow to respond to needs of the community.

Very poor communication and response times.

It took over a month and the threat of legal action to receive answers to basic yes/no questions requested by our lender. We found out after the fact that they had not even relayed our concerns to our HOA board. Community members and board members alike should be very cautious when considering this company for "management."

Jenna Baadshaug, our community manager, has been one of the most helpful individuals in assisting condo owners. She follows up to provide a resolution or an answer to inquiries in a timely manner. I have valued her support for the last three years of residence at 1421 Peachtree St. Condominiums.

Alcione does a great job with all of our neighborhood requests. We are so lucky to have her.

Thank you Monique for being so helpful, attentive and quick to handle my issues for my unit. For once I feel there is a solution ahead. Much appreciated. Grandview-805

The worst company to use the lady Tocarra Hall said because I am not the home owner she cannot speak to me go talk to my homes owner, after I asked her to give me an update on her rude and racist pool monitor Traci Evans. Traci just because my key fob did not work she was laughing at us saying if ya fob don’t work ya don’t get in which is unprofessional. Then after we went back and forth she called the police and lied her and all her white Friends who was at the pool taunting me. I asked TOCCARA Hall to view the cameras and she did not.

Working with Toccara Hall as our property manager for Chattahoochee Chase has been an absolute pleasure. She’s always so responsive and prompt in returning calls or emails, and she consistently has solutions and answers ready for me. In the past, dealing with neighborhood associations has often been a headache, but with Toccara, it’s the complete opposite. Every time I reach out, I know things will be handled quickly, professionally, and with a positive attitude. It’s rare to find someone in this field who is not only knowledgeable but also genuinely cares about making things run smoothly. I …

9/26 update: The issue was resolved more than a month after initial contact and more than 20 emails/phone calls/google review/and complaints. All to get another message more than a month after it was resolved with some BS canned response from CMA. No research or review of my account. Just a canned response from someone with no clue what was going on. Again, DO NOT USE THEM. Original Review: Please don't use Community Management Association (CMA) for your community. And I would especially steer clear of Frank Toye. I have lived in several communities (Condo, Townhome, and Apartment), and thi…

This HOA has shady practices and poor management. I would not recommend moving into a community managed by this association if you do, you will certainly regret it.

CMA is an absolutely awful company. They rake in money and do absolutely nothing for the communities they “manage.” I’m surprised they haven’t been sued into oblivion before now. I could list specifics but nobody wants to read a review that lengthy. When one of their managed properties burns down or a resident of one of their communities dies from electrical shock or snakebite then perhaps they’ll be forced to take accountability. Until then, they just rake in the cash and do nothing. On top of all that, their employees are often hostile in their interactions with the residents for whom they w…

Leaving this review specifically for Jennifer Phillips. I am an agent and investor and deal with 50+ HOAs/Property managers every year. Condominiums are unfortunately notorious for taking weeks to get an answer, provide unclear communication, and simply are headaches to deal with. Jennifer is the opposite. Responds within minutes, provides updates, and goes above and beyond even communicating with inspectors insuring matters are resolved accurately and timely. My life would be easier if every property manager was up to Jennifer’s standard.

Review for Rachel Bryant, CMA Property Manager We’ve had the pleasure of working with Rachel Bryant and she has been outstanding. Rachel is extremely organized, responsive, and professional in every interaction. She consistently follows through, communicates clearly, and makes sure that no detail is overlooked. Her proactive approach has made a real difference in how smoothly things are handled, especially when coordination is required across different parties. Even though she is not our direct property manager, Rachel treats every matter with the same care and attention, and we truly apprec…

"This HOA is one of the most expensive in the area, yet it shows little regard for the homeowners. The property manager is consistently unresponsive—calls and emails go unanswered, and her voicemail has been full for weeks. It's extremely frustrating to pay high fees and receive such poor communication and support in return."

I will never ever live in a complex, area, apartment, etc managed by this HOA company. CMA does not care about tenants and or have any regard for people they do business with at all. My current place of residence (The William Oliver- which I do not recommend living at EVER) has a broken elevator and has had a broken elevator since March or April at this point. The elevator will be broken until what they expect to be August. There are 17 floors on this building. Everytime I email Janell, the CMA manager or representative or whatever she does here, she dances around the actual questions I ask in…

It has been a delightful experience working with Alcione Unger over the years. She has been supportive and encouraging. She has always been available when I needed her and has been able to address any concerns I have had.

Christina Russell was extremely helpful to me in the situation that I had with a 45 foot tree falling down in my yard from the Hampton golf course property. The tree fell due to it a major storm we had this past Saturday night and here it is Tuesday morning and she had them already in my backyard now cutting it up and hauling it away. I didn’t expect this fast response so I really appreciate Christina’s help

Our Property Manager, Alci Unger, is top notch. She’s very responsive and on top of all our needs

Horrible customer service and response time fixing issues!! Very unorganized and unprofessional!! I absolutely hate that my townhouse community uses this company!! I’ve had to many issues to list and not one was I satisfied with the outcome.

I live at Appalachee Heritage subdivision. Alcione Unger with my HOA community management has always been very quick and efficient in helping me with any of my concerns/requests dealing with all community matters. She has responded to my emails on weekends as needed and has helped make our neighborhood a great community to live in harmony.

Kim Roberts, the onsite office manager at Traditions of Braselton, is such a valuable asset to our community. We’ve had several interactions with Kim & her HOA office to request approval for various projects i.e driveway replacement, the removal, repainting, etc. Personally, I found Kim to be reasonable and accommodating, which was greatly appreciated. My neighbors agree.

Our community starting using CMA’s services after our prior management company went out of business. Our manager Memrie has been great! She is quick to respond and helps us navigate association concerns when they arise.

I moved to Tuscany 4 years ago and have nothing but good things to say about my time here. The condo’s staff are great, specifically Amber Brown. She has always been very helpful to my wife and I with anything that comes up.

Amber Brown is always accommodating when I’ve had a question or needed assistance with anything in our unit. She’s always happy and greeting me with a smile when I see her. She’s definitely an asset to the property.

Amber Brown, the Assistant Manager at Tuscany Condominiums Association with CMA, has been an absolute gem to work with. As a new condo homeowner, I had a lot to learn—and Amber has been there every step of the way. She’s taken the time to help me understand the process for making modifications to my unit and clearly explained what the board needs for approval. Amber has also been incredibly helpful to my elderly mother, patiently walking her through how to use the package room, the gate, and answering any questions she had. Her kindness and willingness to help truly stand out. When I experie…

We have lived at Tuscany for the past 3.5 years! Amber has been here the whole time and never hesitates to help me with any minor question I have, just for a chat, or to printing off papers for my master program. She has been someone who I can go to for advice or just to brighten my day. The staff at Tuscany has always been top notch and another reason we are so happy we bought here. I couldn’t recommend Amber or the CMA staff more to anyone! They are 10/10!

Great community, anytime I visit the office i am greeted and feel welcomed. Amber Brown and the manager are both very friendly

Amber B. at Tuscany is always ready and available to handle any issues we have from a neighbors leaking laundry machine through our ceiling while we were out of town, to working with our HOA board on a regular basis. Amber is a positive attitude professional who represents Tuscany in an efficient and effective manner on a daily basis. We are comforted by her presence as our Assistant Manager, and appreciate how she has covered as manager during employee transition. We greatly APPRECIATE Amber B. for all she does!

I can't say enough about all the helpful and timely assistance I have received from Alcione Unger since our move into The Overlook at Old Atlanta.

I never do these reviews unless the service is pathetic. I have tried multiple times to speak to an actual person and have never been able to speak or get a vmail response. Likewise with email, it takes 2 weeks or more to get a response and then it's only a partial response. I'm going to the board to try and get these people fired since their customer service is so bad. Stay away from these guys they do not respond to requests from residents.

This company is an absolute joke. They never return phone calls, ignore legitimate questions about bogus fines, and flat-out lie about waiving fees—only for them to magically reappear. Trying to get a straight answer is like talking to a brick wall, except the wall would probably be more helpful. They run the neighborhood like a bunch of power-hungry hall monitors, making life miserable while refusing to do their actual jobs. If you enjoy being ignored, scammed, and treated like a child, this is the perfect management company for you. Otherwise, stay far away

This is the worst management company i been calling and trying to contact someone for almost 2 weeks and I haven’t received I call back yet mind you the power has been off and on, on all 6 units that’s being affected. No one returned phone calls or emails

CMA is the most unresponsive property management company I have ever had to deal with. I have sent multiple messages to Beth, the property manager for Ivy Creek Townhomes in Buford, through both email and the CMA message portal. It has been almost a month now, and I still have not received any response. This is not the first time I’ve encountered issues like this with CMA. I continue to tell my HOA board that it's time to change property management companies.

Times can be hard but I called, they answered after one ring and provided me the information I needed. Thank you!

Alcione is a valuable partner. She is willing and quick to respond to the HOA board’s request.

Alcione at CMA has been quick to respond to my requests. Once again, Alcione has responded immediately to my request for assistance in getting messages out to our Overlook community. Our new website has made this very difficult to reach more than half of the residents.

Edit to add a year later nothing has changed and this is still the absolute worst company to deal with. Actually it is probably worse now than it was a year ago. I would never recommend them and I will make sure people are warned about this company in my area and those moving into the neighborhood. This company is the worst company ever. They go back on their own word and charge you for things they are responsible for. They forgot they approved my shed and fined me over $500. Then sent it to collections while I was working with them to resolve and refuse to remove the collections fees. They …

The newest scam from CMA is to charge $25 for access to your community features you already pay for with a fob. Mine have gone out multiple times, and they expect me to pay to replace them. Currently on the verge of taking them to court over this, as the community manager (which changes every few months) is arguing with me over replacement. Seriously, avoid any community managed by this company.