Compass Property Management Group Reviews

I had a great experience working with Debbie at Compass Property Management. She is professional, responsive, and truly cares about both owners and tenants. Debbie communicates clearly, follows through on what she says, and handles issues quickly and efficiently. It’s refreshing to work with a property manager who is knowledgeable, organized, and proactive. Compass is lucky to have her on their team, and I highly recommend Debbie and Compass Property Management to anyone looking for reliable and trustworthy property management services.

As a property owner, I really appreciate how well this team manages my rental especially Julie They are proactive, responsive, and make sure my property is well-maintained. It gives me peace of mind knowing everything is in good hands. Thank you for the consistent support!

I have been with Compass for the past 3 years. They have taken wonderful care of my house and have made sure that everything is handled timely and efficiently. Most recently I reached out asking for some additional services. The team was quick to respond and get things done! Special thanks to Kate for being so responsive and making sure my home stays well taken care of while rented!

Compass Property Management has been amazing to work with, especially Debbie. As a property owner, I truly appreciate how responsive, knowledgeable, and reliable she is. Every time I need assistance, Debbie consistently goes above and beyond to make sure everything is handled smoothly and professionally. Her expertise gives me real peace of mind, and it shows that Compass really knows what they’re doing. I’m grateful for the excellent service and support, highly recommended!

Wanted to give kudos to Jennifer Bayotas for the way she handled a refund for overpayment I had made. She was very responsive to emails and in a courteous and professional manner as well. From the initial email regarding my refund to the turnaround time that she processed it was quick and very much appreciated.

Everyone should have a property manager like Alex Delaney! She makes this company and I am so thankful for her. Alex is professional, prompt and a pleasure to work with. While getting through to the company by phone has proven to be a challenge once connected with Alex issues and concerns begin to evaporate. She understands the challenges of ownership AND she respects the tenants. She is a straight shooter and her guidance is reliable and encouraging. Sincere gratitude to Compass and the team.

Huge thanks to Jamie for helping me out with a recent garage door repair request from my tenant! Jamie was super easy to work with — quick to respond, kept me in the loop, and made sure everything was taken care of smoothly. Definitely recommend if you’re looking for reliable help!

If you are looking to rent out your house talk to Alex Delaney and Decelyn! They are the best! Alex if you ever need anything will answer the phone right away. Address any repairs/ maintainance swiftly. Communicate timing with the tenants. Alex also goes above and beyond, is courteous, kind, amicable, and a pleasure to deal with! Decelyn is right there with Alex! Honestly everyone at compass always assists me and when I’m out of town I never worry! They all have everything handled even if they can’t get in touch with me. I have been a landlord with compass for years and you don't find oft en …

The worst management group ever. Don’t rent from them they don’t fix anything they tell you how to fix it yourself. They act like they’re there for you but they really not. Charge me for a door that was already off the hinges when we fixed it as best we could. Carpet cleaning charge when the carpet was half clean in the beginning. These people are ridiculous. No lock on the patio door which they replaced after months of persistent calls. False claims of the walls and Sheetrock damage when they know that’s a lie only nail holes. These people are terrible and the only good thing about them was t…

I had the pleasure of working with Decelyn Libunao at Compass Management Group, and I couldn't be more impressed with the professionalism and assistance throughout my lease renewal process. From the moment I reached out, Decelyn was responsive, thorough, and genuinely attentive to my needs. She took time to answer and assist with all my concerns. She followed up with updates and made sure my concerns were addressed in a timely manner. Thanks to Decelyn Libunao, my leasing renewal experience was seamless. Thank You.

Jenny in leasing/applications have made my transition to compass super easy! She was super helpful and knowledgeable. She addressed any and all concerns in a timely manner. I appreciate you making a stressful move less stressful! 13 months update: my fridge started experiencing issues and ended up needing to be replaced. It was during and after the holidays of Christmas and new years so a lot of delays with companies and and getting help timely. Kate from the maintenance team ensuring that my request was escalated with the vendor in a timely fashion. I renewed my lease for another 16 months.…

Although we weren’t able to go through with the rental process due to personal reasons, we had an amazing experience with this company. Debbie was an amazing representative to work with and when the time comes and we can proceed with renting, we will be working with this company again. Debbie was very attentive and made sure to make this process very smooth for us. Thank you, Debbie for all of your hard work and dedication!

Easy process from start to finish thanks again Julie!

I would like to thank Debbie for her outstanding support throughout the entire process. She demonstrated exceptional professionalism, knowledge, and patience from start to finish. Debbie took the time to explain every step clearly and guided me through all the requirements and documents needed. She was always available to answer questions and made sure I understood everything along the way. Her expertise and attention to detail made the process much smoother and less stressful. Thanks to her dedication and guidance, I was able to complete all the required documents successfully. I truly appre…

Both the management team (especially Kate) and the vendors they use from time to time are professional and quick to respond.

Julie was awesome, I appreciate the smooth process with the application. She is very attentive and kind. Thank you!

I had a great experience with Julie and Compass realty as a whole . The approval process was very straightforward and the turnaround time wasn’t long . Verification was very straightforward the fees were broken down clearly no gimmicks . Julie kept me in the loop of things and I just really appreciate my experience and look forward to our time with compass realty .

Jasmine from Accounting team was great in assisting me during our conversation. She is straight to the point. Great team you have there!

MIA is amazing! I had no idea what was going on with the numbers in my ledger, but Mia took the time to explain everything clearly and patiently. She broke down all the details in a way I could understand and even taught me how to read it on my own moving forward. Her professionalism and willingness to help made a huge difference.

The staff is friendly especially Julie who helped me on my application until I got approved. The community is quiet and clean. My move in process was smooth, and the year-end specials helped me save a ton. Highly recommended.

Julie was very helpful to me and husband helping us find the right home and was also very responsive!!!!

Debbie was super helpful with the application process. Everything went smoothly and quickly. We were processed, reviewed, and approved in less than one week. Debbie was knowledgeable and direct with what to expect from the process and was able to answer any questions we had.

As first time renters, my boyfriend, bestfriend and i were very confused, stressed and anxious about finding our first place on our own. With compass, touring was so easy! The application was self explanatory. They got back to us the next day, checking in every day until we got our approval that same week!!! Decelyn answered every question I had and eased my anxiety with every phone call and email. We love our house and can’t wait to start the new chapter of our lives with compass property management!!

Jennifer from Accounting department was great! We exchanged emails and all my concerns are addressed. Great job!

Bea from Accounting was incredibly helpful when I needed assistance. She responded quickly, was very professional, and made sure everything was handled smoothly. I really appreciated how patient and approachable she was. It made the whole experience so much less stressful. Thank you so much!

I sought clarification on a few matters and had the opportunity to speak with Decelyn. She attentively addressed my concerns and offered clear information that was most helpful. I found her to be very professional and genuinely enjoyable to converse with.

Jenny helped make this process so easy and quick. I was so impressed with the company and professionalism. Communication was just what the Doctor Ordered, as a RN I truly valued this quality!! Don’t delay rent with them today you won’t regret it!!!! Oh I was approved in 24 hours after I submitted my documentation!!!

I had a great experience inquiring about this property. Jenny was very accommodating and took the time to explain everything clearly, from the terms to the nearby amenities. She responded promptly to all my questions, which made the process smooth and stress-free. The place itself looks clean, secure, and well-maintained — you can really tell that the management takes good care of it. I’m genuinely impressed with how professional yet welcoming the overall experience has been. Looking forward to moving in soon and making this my new home!

We have been a tenant with Compass since 2021. We are about to sign for one more year with them. We had a couple of issues and Decelyn was prompt and so helpful in resolving all of them. It was a pleasure going through the process and we are excited for another year.

Jennifer from the Accounting team was great! Very professional and was able to answer my questions in a short period of time.

I've been renting here for more than a year and I can honestly say it's been a great experience. The leasing process was smooth, and the staff especially Jenny are always friendly, professional, and quick to respond whenever I have a concern. I really appreciate the effort they put into making me feel comfortable and value.

I spoke with Bea from accounting and she was such a big help! She patiently explained everything to me and made sure I understood the whole process. She was very approachable and answered all my questions without any problem. Bea was incredibly kind and professional, taking the time to address all of my concerns thoroughly. Her attention to detail and excellent communication made the whole experience seamless and reassuring. Really thankful for her support. Thanks, Bea!

I’ve been renting with this company for a couple years now and working with Decelyn is always a pleasure. She’s prompt, compassionate and supportive. I’d give her more stars if I could.

Decelyn was exceptional throughout the whole application process. She was an example of what great customer service looks like. She was on the ball keeping us abreast throughout the process.The Amazing part was this was all done via email. It was a pure pleasure working with her. Highly recommend her services!

This was me and my significant other first time renting a property and Jenny went above and beyond to help us out with the process. She was so patient, helpful and understanding.! She’s part of the reason we chose compass. Her customer service and dedication was phenomenal. We love our new home and we loved our helping agent, Thank you again Jenny!

Update 12/1/2025: took 15 hours for my maintenance request to be seen / responded to - at 24+ hours now and no fix or timetable for a fix, was on hold with the maintenance line and they had no idea about my request - DO NOT EVER RENT FROM THEM Update 11/30/2025: I had a bursted pipe at 7 am this morning, going on 5+ hours with no response. Submitted emergency maintenance request, emailed a direct contact from during leasing, called the main number, and called the emergency number. Was told utilities would be on until September 4th with a grace period to transfer until then, gas and power was…

Jenny made getting the property we loved such a breeze. Very helpful and kind. Answered every question we had she went above and beyond on helping us. Thank you Jenny!

my call was answered by Jamie. She was so patient & clear with responding to my maintenance queries, thank you!

This company has been a God send Been renting with them for year 2 now Renewed my lease with confidence . . . ✅ Always respond ✅ Maintenance actually shows up ✅Polite staff when issues arise ✅ Head of maintenance even calls to ensure melds are complete on time Bea was very helpful last week when I had an inquiry . . . Bottom line: Give them a try They have been great to me and my family

Decelyn was incredibly kind and professional, taking the time to address all of our concerns thoroughly. Her attention to detail and excellent communication made the experience seamless and reassuring.

Just moved in recently, and so far everything has exceeded my expectations! The leasing process was smooth and thanks to Jenny for helping us getting this property. We really love the place!

Jenny helped us all the way in getting the property that we loved. She handled everything perfectly. Thanks Jenny, we are excited to our new home!

Jamie was helpful in getting my maintenance queries answered , contacting the vendor and schedule them to come quickly and fix the issue! Thank you so much!

Decelyn communicated thoroughly through the whole application process and was very timely with her responses. Our issue was resolved efficiently.

I am a new tenant to Compass property. I work with Jenny she help me through the process and answered any questions I had in a timely manner and she was very attentive. I would recommend her to anyone that is looking for a place to move.

I just wanted to take a moment to express the wonderful experience I had working with compass property especially with (Decelyn) Decelyn was amazing she guided me through each steps of the the application process. She was very sensitive to my needs and that I found very appealing and appreciative. Most companies just go halfway, But not Decelyn who did everything she could to push things through for me to acquire my new home.Her Professional courtesy unmatched. Very very very happy and impressed. I will be definitely recommending to friends and colleagues if your looking for a rental to seek …

My over all experience through the process was amazing. A little nerve wrecking because competing against other applicants for place we love wasn’t easy but Jenny made it simple and was very helpful answering all of our questions. Five stars all around

House hunting can be a headache but Jenny was amazing every step of the way. Thank you!

I had the most pleasant experience with DECELYN. She was super quick to my questions and really cared to make my request urgent and give me a call. If I had any questions, she answered them promptly and made it make sense being new to This certain company. I appreciate all of her services and help so far and she made this process very smooth for me. Thank you so much!

To deny someone based on credit score is completely outrageous. If a person makes the income in my opinion that should outweigh everything. Credit is a major barrier for people trying to find somewhere to live.

The application process was a breeze. Leslie was great, communication was an A+. She kept me informed the whole process. I would definitely recommend her to anyone. Thanks you the best.

I would like to give Bea a 5 star she went above and beyond to help Me .

Jenny pickup where Sam left off. I was in the process of filing for my lease when Sam left the company, (wishing her all the best) Jenny came on board and didn't miss a beat. I was soo impressed with her willingness to help, calm, straightforward, factual, and sweet personality. She got the job done and helped me get into my new living space. Thanks Compass and Jenny for everything.

The application process was super easy and straightforward. Once you get that in they are updating you all the way through. The home was beautiful and so was the neighborhood. This is one of the few places that communicates fast and quick

Jenny at Compass Property Management has once again been the most helpful person regarding my townhouse. It’s been a pleasure working alongside with her on my lease. Look forward to working with her for many years

With the assistance of Jenny I was able to get an approval for a new home after a tragic situation of being uprooted. Jenny was very patient and helpful with clear explanations of the steps during the process. I sincerely appreciate her great customer service. Jenny walked step by step thru the process and answered any questions or concerns. Thank you, Jenny😊

Sam assisted me for this property, she was so patient and helpful to me, Thank you so much again Sam!

Very helpful very professional a company that cares about there tenants

I am a tenant with Compass Property Management and have been for a year now. I never had an issue but with life for many of us times got hard around the holidays. This property management company was gracious enough to listen to my story and allow me to extend my rent payment. I never had a company be so kind which is needed during these times. They saved Christmas for my family and I cannot thank them enough!! I have rented my entire adulthood and never have I ever been understood in such a kind way. Many instantly think you're trying to get over or simply just want the money and would've fil…

Leslie always willing to help!!!

We are very grateful for the diligent work done by Miss Jenny Endino throughout the process. Excellent work and of course I would recommend them to locate a home. Just Thank You!

Decelyn is usually the person I speak with and she always makes it a point to get back to me very quickly! I appreciate her help

Great costumer service and excellent communication with every step of the process

Thank you Neldy, for the quick and genuine support on getting my minor plumbing issue resolved the next day ! Thank you Compass Property Management Group as well.

I definitely appreciate how responsive Compass is when it comes to resolving tenant matters. Leslie Go was prompt when I raised a concern. She swiftly addressed an issue that, thankfully, I didn't have to sit with all weekend long. Plus, her professionalism and politeness helped put me at ease. I'm EXTREMELY grateful for her assistance.

Leslie is wonderful and assisted us almost immediately! I would love to work with Leslie again!

Excellent customer service!!! Decelyn always respond to my concerns promptly. I feel valued as a tenant on all of my needs. Thank you so much for everything you and your team do, Decelyn!