DKRentals Property Management Reviews

Landlords be aware, Do Not go with them. Property manager and maintenance manager are absolutely busy to look into the matters. Don't want to talk internally. Just trying to milk the owner's.

I absolutely do not recommend DK rentals. They are non responsive and do not communicate with property owner well. I have had 4 different property managers since my property was listed in February of this year and each one gives me different information. They dropped my rental price without notifying me. When I finally got a renter in place it took them so long to respond to my inquiries about a service request from the tenant and schedule my technician to come out. I really hope my tenants had a better experience because I really want them to stay in my property. When my tenants made their f…

Still waiting on a call back for a repair dispute. Currently have 9 owner managed properties and was looking for leverage so hired DKRentals for a townhome. Unfortunately, haven’t been impressed with the response or lack there of for repairs. I use to get updates and pictures of repairs, now I just get a bill and have to ask for explanations.

Great management team to work with who take pride in customer service and care about their owners and renters.

English: I worked with this company for about a year and a half and had a very bad experience. During that time, they changed property managers three times, and nobody ever seemed to know what they were doing. To make a long story short, the tenant left owing two months of rent. DK Rentals told me there was nothing they could do. Communication was terrible — calls and messages were ignored, and there was almost no follow-up. After some time, we decided to sell the house and end our relationship with this company because of how poorly everything was handled. We then decided to sue the tenant…

Update: In response to DK Rental, Todd Reid. Had you actually READ my review you would know I am an OWNER and NOT a tenant. This further proves my review that you all are completely incompetent. - Signed A FORMER CLIENT and NOT a tenant. Care to let the class know why you automatically assumed I am a tenant and not a client? Review below: Punitive Fees, Dishonest Communication, and Operational Negligence ​My experience with DK Rentals culminated in a costly, non-amicable termination that exposed a staggering lack of transparency. I strongly advise property owners to seek management elsewher…

Tim Burton and DKRentals have continuously been outstanding. They are reliable and easy to work with, which makes a big difference in a fast paced real estate environment They stay on top of deadlines and follow through on their commitments. We would confidently recommend them to anyone looking.

My name is Yovani and I just been with DK Rental for one year and I'm very satisfy with the quality of service and attention regarding my properties, as a personal note I want to thank Nicole for her high level of commitment responding and communicating about my needs as a landlord. Thank You so much Nicole

As property owners with DK for about 4 years, we have had an overall a great experience with this property management team especially Nicole . They are responsive and always address concerns right away. They maintain our properties and deal with tenant issues in a timely and professional manner. We have had minimal vacancies in our properties and the tenant screening is really thorough so we feel confident in the people living in our homes.I do wish there was more direct access and less turnover with the agents , but despite this our experience has been seamless.We recommend DK Rentals to a…

We had the best experience with this move thanks to Paola and Rosa they are the best Thank you DK Rentals

DK Rentals stands out for how intentional they are with their processes and systems. They’re organized, proactive, and consistently stay up to date with industry changes, technology, and best practices. As an owner, that level of structure and forward-thinking brings real peace of mind. Highly recommend them to anyone looking for a reliable, well-run property management company.

DKRENTAILS Property Management company’s services is very thoughtful and the staff are very attentive. Mr. Ricardo is more VIP for my rental property. Thanks for all your hard work.

From start to finish, the level of communication and customer service was astounding. Unlike many other management companies we have deal with, these guys are top notch and a joy to work with.

I'm an owner and there is no communication from dkrentals side. I wrote emails and called to all employer I talked before signing contract or contact info on website and not get answered for weeks. Of course I didn't get any statistic on advertising of my property. I actually don't know if they are operating as a business still, so have to cancel contract from my side and find someone else as there is no response.

Todd, David, Estaban, Rosa and Tim are professional, intelligent, hard workers who have made our partnership seamless. Their communication and active servitude of their tenants and owners is unlike anyone else. DkRentals truly is a flagship in property management.

I had a wonderful experience with DK Rentals thanks to Dawn Lione! She was incredibly kind, professional, and supportive throughout the entire process. Dawn truly went above and beyond to help me secure the house I wanted, and I couldn’t be more grateful. Her patience, clear communication, and genuine care made a stressful process so much easier. If you’re looking for someone who really listens and works hard to get you what you need, Dawn is the one to go to. Thank you so much, Dawn, for making this happen!

Just wanted to share how pleased I am with my property management company (DK Rentals). Their systematic approach transformed my Atlanta rental into a passive income. Their tenant placement process is exceptional – hassle-free for any property owners. DK Rentals secured a qualified tenant within two weeks and move-in occurred exactly one month after listing. The property manager (Luis Flores) assigned to my rental property has been incredible. I would also like to thank their Business Development Manager (Tim Burton) and the owner for their outstanding customer service.

I worked with DK Rentals to rent out my unit. I had a 3-month leasing permit to rent it out. I moved out as soon as my circumstances allowed for DK Rentals to quickly do the inspection and the listing. However, the first manager, Elsa, who managed my property was about to quit the company, so she let the ball drop and wasted a week with the inspection and necessary repairs/painting. The company two another two weeks to take pictures and list the property. All this time, I needed to be persistent to get a reply from the company. The next manager who managed the property, Luis, did a great job t…

Such a pleasant experience. Excellent customer service and the communication was great. Really impressive.

I’ve had a fantastic experience working with DK Rentals as my property management team. Their communication is impressively quick and efficient — any question or concern I had was addressed without delay. They truly understand the importance of clear coordination and act swiftly on every request. A special thank you to Jenny and Luis — working with both of them has been an absolute pleasure. Their professionalism, responsiveness, and dedication made the entire process smooth from start to finish. DK Rentals listed my property and found qualified renters within a week, exceeding my expectatio…

Rosa Amaro has been very helpful to help navigate the rental process. With her help I was able to understand required fees and processes, I really appreciate her honesty and transparency.

Tim was so helping with us deciding whether or not to rent our home. I had placed an inquiry online, and he had reached out via call less than ten minutes later. I was able to set up a walk thru with him so easily, and he was well informed with the surrounding rentals and appropriate pricing for our home. Thanks again Tim!

Highly recomend for all my investment properties. Great service and team.

I would strongly caution anyone considering renting Unit 3 at 2680 Pinetree Rd NE, Atlanta, GA 30324. I lived at this property for nine years and was a reliable tenant. During that time, the owner, Joann McDade, offered to sell the property to me. After reviewing comparable sales in the area, I made an offer that I believed reflected fair market value. My offer was not accepted, and I ultimately purchased a home elsewhere. After my offer was declined, I was asked whether I wanted to sign another lease, as I was informed that the owner would not be selling the property if I chose to remain a te…

Jayla and Andrea have been amazing. They have been patient and kind during my new rental process.

I can’t say enough great things about Natalia! Natalia was absolutely amazing throughout the entire leasing process. She was incredibly helpful, responsive, and made everything feel smooth and stress-free from start to finish. She was always available to answer questions, explain every step clearly, and truly cared about helping my client find the right place. Her professionalism, communication, and dedication made such a difference. She’s an absolute treat! Thank you, Natalia! ⭐️⭐️⭐️⭐️⭐️

We are so very thankful with the house DK Rentals guided us to! Absolutely love it! They are so kind, professional, and quick! After we asked for better communication between DK and us regarding updates to our plumbing situation (the plumbers had to coordinate with the city, etc) , DK staff delivered in humility and professionalism! Since then, we’ve had several maintenance requests for other things and the DK team has been on it! If they were unable to give us a timeline on the fix, DK would now swiftly communicate with us about reasons for the slowdown which kept us in the loop. We appreciat…

Brinda exelente servicio, Carla e Rosa son personas muy atentas. Las recomiendo.

I’ve always rented directly from individual landlords, so I was honestly a little nervous about going through a company or property management group. It was wild (and kinda cool) that the initial tour set up was done via AI assistants. I never saw anyone or met with anyone prior to move in. That's totally ok, it was just a new way of doing things for me personally. That said, we’ve had a really good experience so far in the two months we’ve been in our home. The biggest adjustment has been not really being able to talk to someone on the phone quickly. I’m used to just calling a landlord and g…

Tim is awesome. Very Knowledgeable. Great service!

Natalia, Andrea, and the DK Rentals Team, I am writing to express my sincere gratitude for the exceptional service I received. Everyone at DK Rentals was incredibly kind and helpful throughout the process. I truly appreciate how quickly my application was processed and approved. I am very thankful to the entire staff for making this experience so positive.

I Love to acting very fast when we need some repairs👍

Leaving this review in order to make other people or families understand the business of property management companies with rentals. The property that I rent used to be managed by a different property management company until DK rentals took over about a year ago. Before with the other company, there was a grace period of five days to pay your rent after the first of the month. I’ve paid my rent on time every single time for the past three years, only being late once since DK rentals took over. Well, in the new lease agreement that I signed, they snuck in a new terms of agreement that stated y…

⭐⭐⭐⭐⭐ I absolutely love working with DK Rentals! Every time I need something, they respond right away. Their staff is amazing — you can call, text, or even message through the portal, which makes everything super convenient. If there’s ever an issue, they truly go above and beyond what we ask for. My family really appreciates that level of care and attention. It’s such a great feeling to have a property management team that basically takes care of every little thing for you. Highly recommend!

DKRentals did an amazing job helping me secure tenants within just one week. I was truly impressed with how quickly and professionally everything was handled. They also coordinated contractors efficiently to make sure the property was ready without delays, which helped me avoid any gap in rental income. Special thank you to Esteban for guiding me through the process and making everything smooth and stress-free. I really appreciate the responsiveness and support. Highly recommend their team!

Paola me apoyo en el proceso de rentar una propiedad, me facilito mucho la comunicación

The repair was top notch and the technician was very helpful and courteous

I appreciated the quick response to my request to have someone assist me with operating the fireplace. I didn't use it last winter and have never had a fireplace before. I was really nervous about using the gas. However, the technician was prompt and polite in setting up the fireplace. I have a warm fire in my fireplace now. Ms.Rosa and Ms. Nicole helped to expedite the process. Thank you so much!!!!

Kengie was very helpful providing support needed, it's great to have people that cares about your concerns and are there to help. Thank you

As a tenant I must say that DK Rental are efficient at handling repairs or replacing defective gadgets. On our part, we maintain the property as if it is our own and let the management know any issues detrimental to the property even when these don’t bother us directly. Hope the management will be reasonable too when we vacate eventually.

My relationship with DKRentals started great initially when renting our townhome, but began to decline. We didn’t have access to use our clubhouse in the neighborhood but PAID HOA fees. We could leave our trash cans outside not even if we were on vacation and keeping a trash can inside the garage would cause maggots in everyones cans. Upon move out they tried to charge us outrageous fees for things that were not even worth the costs they associated with it. When we asked to discuss these costs and negotiate they proceeded to file a claim with the company they recommend you do you rental deposi…

I always check ratings on just about every vendor, restaurant or service provider I conduct business with. I'll admit that I was slightly alarmed with DK only having a 3.9 rating, and almost made a decision to live elsewhere, managed by a different company. But, I liked the home and then began to experience DKRentals first hand. I will tell you that at every stage of my rental experience - inquiry, visits, application, lease review and signing, property inspection, pre-move-in repairs, move-in, maintenance requests, you name it - IT HAS BEEN AN EXCELLENT EXPERIENCE! A huge shout out to Andrea,…

Thank you very much for the communication. You made sure to keep me update for new, current, or changing information thru text messages and email. I appreciate you for making me and my family feel valued and that my need was important. Great job!

EDITED REVIEW: February 19, 2026: Thank you for your response, DK Rental. To clarify the timeline, I received my security deposit via ACH on December 31, 2025. After the funds were received and after I posted my review, which is what prompted conversations on rectifying. Sometime in January, I was contacted and asked to revise my comments due to my deposit being returned after months of delayed communication. The forwarding address I provided was part of a new development that did not consistently register in mailing systems. Regardless, Georgia law does not relieve a landlord or management…

Working with DK rentals was a stress free experience. They were knowledgeable and helpful in answering out questions. Be sure to work with Todd for all your property management needs.

Responsive, helpful, and willing to work with us on lease revisions. Move-in was smooth, and maintenance has been reliable so far. I would recommend working with this current team. :)

This company is very shady. They are not upfront with anything and their favorite phase is “you figure it out. They pass on general cost that the landlord would pay like refreshing the paint after move out and they don’t replace worn carpet, they just expect the previous tenants to have it cleaned. They make sure nothing is actually spelled out when it comes to what they are responsible for in the lease agreement and they love phantom charges. Customer service is a nightmare. Pass the buck is the name of their game.

Great experience, Anna was super helpful and pleasant to work with 👍👍

Initially had a good experience securing a temporary rental house, but be careful of concierge amenities which increases rent. My first two issues was the need for me to provide measurements for the air filter, since they rent the home, they should have that information. Second issue was a leaking dishwasher which was never fixed. The most unacceptable matter was when I was locked out of the community where I lived. They changed the access gates on Good Friday, DKRentals was closed. My fob did not work. nor was my name in the directory. Fortunately 2 neighbors helped me by providing …

I found a home to rent that I absolutely loved. The property was managed by DKRentals. Accessing the home for a tour was an easy process. The home was perfect in every way. The application was an easy process as well with the exception of my own personal delay providing the required documents in a timely manner.. Paola Ordonez at DKRentals went above and beyond… her communication, patience, and understanding was greatly appreciated as I worked to get her the information she needed to proceed with the lease. I am looking forward to wonderful memories in this home and it is all thanks to the DK…

We rented from DK Rentals for the last five years and during such a difficult time during Covid, they made the move-in process super easy and made sure that we were well taken care of throughout the last five years. Maintenance request were promptly addressed, and the communication was seamless. The only reason why we had to move on is due to a house being sold, otherwise we would have remained with this property management company. We made so many great memories in our home and we will always share great things about DK Rentals.

I recently rented my house through DK Rentals, and Dawn was wonderful to work with. She was extremely helpful, excellent with her communication, and always responded within hours whenever I left her a message—even on weekends. She was patient, answered every question thoroughly, and made sure I felt comfortable and informed throughout the entire process. I truly appreciated her professionalism and dedication.

There are benefits to a completely virtual move-in, such as more time slots to view the property. But there's also great areas of opportunity regarding miscommunication. The utilities vendor gave me inaccurate companies to add the water in my name & after hours of frustration, this was a task the property owner failed to do. Also, I received a towing notice for my SUV even though I've added my vehicle credentials on the app. I'm waiting on the owner to do their part with HOA then I'll allegedly receive a parking pass. I asked for pest control before moving in & was told they completed their p…

Awesome place to be! Wonderful service- Put clients and tenants first! Always.

We’ve been renting through DKRentals for the last few months after returning to ATL area. As repairs have been needed, we find the response from staff very expeditious and gratifying. They really try to satisfy their tenants as needs arise.

it is so nice to have a working dryer after a year. You may claim it’s only 4 weeks, but I’m the one that’s been living there and have never had a working dryer until now. It was just a few months ago You guys said oh well the gas isn’t turned on. 😂

This is by far the most money hungry , selfish and inconsiderate rental property. So the first day I moved in I set up autopay for my rent. My first due date which fell on a Saturday I noticed the money from my account wasn’t deducted. I assumed it was because it was a weekend day so I called Monday when I saw the payment still hasn’t come out and paid it on the spot. They charged me a $240 late fee(mind you it’s only the 3rd) and even after advising them of their system glitch no one would waive or credit me. Fast forward, I was sent a notice that I have to report to active duty (a year later…

I’ve had a frustrating weekend looking for a rental. Must’ve called 10 places and out of all, only one company answered me on a Saturday. Dawn with DKRentals is the only call or help I’ve received so far. A++

The worst experience I have ever had with a property management company. Non responsive and left me hanging out to dry when the apartment flooded. Run the other way!!

Poor communication, long delays for urgent repairs, always trying to evade responsibility for repairs. Moved in during an extreme cold snap and the heater stopped working the first week. On a Saturday morning. Tried to get hold of the maintenance line. No one is available on the weekend. The emergency line they provide is just a call center that sends a message to the maintenance people, which isn't picked up until Monday. So I called someone out to look at the heater because the family was freezing. He found one small part that was broken and replaced that, but that didn't solve the issue. So…

My husband and I saw a townhome available and decided to apply. We both applied inquiring about this townhome and it’s been almost a month that my husband has not received a email or anything on the status of his application. He has called numerous times and left voicemails and still has not received a phone call or email. I then decided to call to get an update and no response but they texted me. So I responded on text my question and the lady proceeded to respond to my texts. I still didn’t get my question answered and the lady responded via text. I find this very unprofessional as we both p…

Looking at the reviews, everyone seems to be new tenants just moving in and has no experience beyond the initial application process with DK rentals. I am a tenant with DK Rentals of 1 year, I have experience with other management companies and this experience has been terrible. HUGE issue with their processes here around maintenance requests and fees that are charged for things such as "benefits package" and "lease renewal". I have never received ANY benefits of the concierge package charged EVERY month and they claim it's not optional. In addition, charging current tenants a renewal fee of $…

Renewing my lease with DKRenters Property Management was such a positive experience. The team was friendly, responsive, and made the entire process quick and easy. I really appreciate their professionalism and clear communication. It’s been a pleasure working with them, and I’m excited to continue my tenancy!

So far, DK rentals has been very responsive and helpful during our move. They’ve addressed any issues we had prior to move in and have been supportive throughout the process.

Recently moved out after 3 years of being the perfect renters. Never late always on time. But this company has the worse management and the worse customer service. Very inconsistent, very dishonest, very unprofessional. Do your research before renting with DK.

I really I'm happy and I appreciate it very much so everything.

I couldn’t be more satisfied with DK Rentals. From the very first contact, their team was extremely professional, attentive, and always willing to help throughout the entire process. David was the person who assisted me, and he was absolutely fantastic—knowledgeable, friendly, and very efficient. He made everything smooth and stress-free with his excellent customer service. The properties they manage are in excellent condition, well-maintained, and move-in ready. You can truly see their commitment to quality and customer satisfaction. Additionally, any questions or requests I had were address…

The only issue we have is the freezer handle was supposed to be repaired before we started moving in and isn't

I’m sharing this in hopes of encouraging resolution and transparency. During the winter, my home experienced repeated heating failures over an extended period. While technicians were dispatched multiple times, heat was not reliably restored for weeks, leaving my household—including children—without consistent heat during cold weather. I made numerous attempts to communicate with management via phone and text to obtain updates. Communication was inconsistent, and I later learned that my account had been reassigned to a different staff member without this change ever being communicated to me. …

DKRentals has been a great help during the time we rented one of their properties. Rosa Amaro always handled our cases appropriately and efficiently. Thank you very much for your help always.

Durante estos dos años viviendo en una propiedad manejada por DKrental nuestra experiencia como familia ha sido excelente! Sobre todo este último año bajo la ayuda y experiencia de la Sra Rosa Amaro. Nos sentimos complacidos de haber pertenecido a la familia DKrental.

We've had a terrible experience with this management company since day 1. There are very important items that are still left undone. The electricity does not work in the master bathroom and the the front porch light is damaged and not working. This management does not set a standard for the property owners. They allow the owners to decide what they will fix and when. All contractors do not speak much English, so it is very difficult to communicate. DO NOT RENT FROM DK RENTALS!!!!

Excellent!! We are blessed here and the service we received here.Thank you for everything....God bless you all staff !! From management , maintenance ,staff office .We Do appreciate you all for what you do!! Especially Mrs.Rosa she always very professional and nice lady.She always on point when she take care of a problem and fine a solutions Thank you for having her in your Staff 5 stars for her!! ⭐️⭐️⭐️⭐️⭐️.

I think they’ve been pretty consistent, courteous, and attentive every time I’ve had to call or had an issue. Ines has really been helpful. I wish they could get rid of the fees but I don’t think that’s up to them. Overall, I’m satisfied with their attentiveness and help. Thank you DK Rentals.

My wife and I were so thankful for DK Rentals after years of renting from corporate owners. DK Rentals were communicative, responsive, and never gave us trouble when we had issues. We’ve purchased our own home, and that’s the only thing that could’ve convinced us to stop renting from them. Nothing but high marks for DK Rentals. Kind, prompt, and communicative. Would not hesitate to recommend.