Encore Management Reviews

My review is specifically to highlight the exceptional Customer Service, attentiveness, and responsiveness provided by Leasing Agent Melissa. Melissa truly knows her craft and was on point at every step of the process. I appreciated having her as my go‑to whenever I had questions — she consistently stayed ahead of any issue that arose and handled everything with confidence and professionalism. As a Real Estate Agent and Mortgage Broker myself, I know firsthand that outstanding customer service is the foundation of a prosperous business. Melissa exemplifies this standard. Her support, communi…

Jakelin me asistió a mi y a mi pareja en renovar el contrato de nuestra casa en Retreat at Chicopee por 2 años más, fue muy atenta y amable, muchas gracias por todo

Disgusting, dishonest company. They are beyond predatory in their leasing practices and will tell you anything you want to hear to get you to apply and then suddenly the things they told you will fall through and they will admit that they were lying the entire time. Then it will take a month to get in touch with the main office to lodge a complaint and there will be zero solutions offered. This company is nothing but a greedy stain on the rental industry. You will lose sleep, you will lose time, and you will lose money if you bother with this company. Save yourself and your resources and live …

When I first moved into the property the carpet was ruined with a terrible odor and the island countertop in the kitchen was broken. We spent our own money to get the carpet decent and was told we would be given something, but was never given anything not even a credit on the rent. Then they emailed in writing and said in order for me to move-in on time, the countertop would not be replaced, but I would not be charged for it. Fast forward to move-out August 2025, I was still charged $800 for it. Even though I was verbally told this charge would be removed because this was documented on their e…

You can never get hold of anyone. They keep you hanging on forever and then you are forced to hang up. Unhelpful lot. I will never ever rent from this company again. They really need to beef up their customer service. You are nothing without tenants. WE COUNT!!

I am writing to formally acknowledge my recent interaction with Encore Management regarding financial concerns related to my rent. During this process, I had the distinct pleasure of speaking with Ms. Jacqueline Boyd. Ms. Boyd demonstrated exceptional professionalism, attentiveness, and empathy in addressing my concerns. Her ability to listen carefully and provide thoughtful, effective assistance reflects a high standard of customer service. Encore Management is indeed fortunate to have Ms. Boyd as part of its team. Her dedication and commitment to excellence are truly commendable and worthy…

This company is very predatory. You all can review my previous review regarding management. However, I moved out of my apartment on 2/28. After constantly having to call the corporate office to inquire about the move-out inspection so that I can retrieve my security deposit, they finally conducted it on 3/12. Meanwhile, GA law states that the inspection must be done within 2-3 days of move-out. Not only did they charge me $300 for walls (one had a tv on it, the other had two picture frames) they also charged me $350 for cleaning with no justification for why the charges were so insurmountable.…

Halona was absolutely phenomenal! She was attentive, knowledgeable, and responsive.

am writing to formally address several serious concerns regarding my account, treatment by staff, and recent charges applied to my ledger. First, I want to clarify that the balance I am paying today is the result of a fine caused by my guest—not by me. Despite this, I have been informed by Aliyah that my promotion has been removed. I believe this action is unfair and unjustified. Additionally, I am very concerned about a violation of my privacy. Aliyah entered my apartment and made remarks about its condition, citing it as “dirty,” due to a personal situation that is not her business. This i…

It was truly a pleasure being assisted by Ms. Halona. She is an exceptionally professional individual who provides outstanding customer service. During the tour, she answered all of our questions thoroughly and was very attentive to our needs. Even when we reached out to her via message, she responded promptly. She consistently maintained a warm and welcoming demeanor, always with a smile and a genuine willingness to help. Her presence made us feel very comfortable throughout the entire experience. Individuals like her are truly valuable and make a meaningful difference.

Do not move to 788 west there’s a different agent each month and because of that don’t don’t offer free consessions Aliyah kind is extremely rude and nasty and has personal motives against the residents the head leader Ross also doesn’t reply to tenants I have no balance on my account from rent they added a violation for one of my neighbors that hit a garage that I was never notified about until a month later no communication I have the payment I just have to take it all the way to peach tree corners to pay it this charge was added 3 days after pay 2;906 dollar rent lol and randomly added the …

Halona has such a sweet spirit and she is very knowledgeable of the property we toured!

Halona Benjamin-Leasing Agent for Kinsley. My husband and I had an excellent experience working with Halona today while touring Kinsley new townhomes for lease in Wake Forest NC. Halona was incredibly knowledgeable, had all the numbers at her fingertips, and was able to clearly explain every detail we asked about. No question went unanswered, and she made the entire process feel smooth and stress-free. What really stood out was Halona’s professionalism and preparation—she anticipated many of our concerns before we even brought them up. It’s clear Halona truly understands the market and cares …

Melissa was absolutely amazing! She made every single part of this process from beginning to approval super easy. You guys are very fortunate to have her on your team. Definitely keep her around. Don't let her go anywhere. She is a true gem.

The worst

Mario is by far the best maintenance manager I’ve ever had experiences with, when my door handle came off and it became a fire hazard from my unit, he literally was able to get the problem solved without being on site within 10 minutes. I’m grateful to have a team that cares about our safety and well-being.

This company needs to employ customer centric individuals who understand the fact that without customers and/or tenants, there would be no business to run and there would be no jobs for them to have. I’ve been a tenant under Encore Management for almost one year and this is the worst company I’ve ever rented from, in regards to the ways in which they’ve handled me as a tenant. My original leasing agent, Marquis, was amazing and helped make my experience here okay. He focused on client care and resolving problems that arose. However, specific individuals in corporate have always been focused on…

This is by far the worst rental company I have ever dealt with. After living with a different rental company for over six months after leaving this community, it became very clear how poorly this one is run. I moved in in 2022 when the neighborhood was brand new. The move-in process was smooth, staff were helpful at the time, and we were required to put down a full month’s rent as a deposit in order to move in quickly. We lived here until summer of 2025. The home itself was very poorly built. We began having serious AC issues in the summer of 2024 and could never get the problem properly fix…

I am one of those tenants that preserves my rental and takes pride in making a house into a loving home. I love my home so much and have had quite a few hiccups with making sure my household responsibilities are taken care of before additional bills. It’s haaaaaard on the other side of those walls and I couldn’t imagine being misplaced. There were a few instances where I had to make adjustments to my rental payment date. My anxiety would be through the roof..but Ms. Jacquelyn Boyd👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾….this beautiful soul made me feel like I would be ok. Not just rent wise but life wise. She’s the typ…

I don’t usually leave reviews for maintenance visits, but I’d be remiss not to share my experience today with Sheldon, who fulfilled our work order. He not only fixed the issue quickly and professionally, but also left a lasting impression through his kindness. There’s something special about someone who does their job well and brings genuine care to it. Our brief conversation while he worked was unexpectedly uplifting, his words truly encouraged me in a way I didn’t know I needed. This was completely unwarranted, but I couldn’t go on with my day without saying something. Thank you, Sheldon,…

The worst management company I’ve ever experienced in my life. Rude and poor communication. Everyone has an attitude. No one ever have answers to maintenance issues, housing issues. Always transfer you to different people just to not answer. I can’t wait to not deal with them ever again. And this is coming from a tenant that never misses a payment in the history of renting apartments.

It’s been nearly 4 months and a maintenance request that I put in for a high priority thing has not been complete. Very dissatisfied and highly recommend considering elsewhere, even if it’s more expensive.

DONT DO IT - This company misrepresented the $1,000 holding fee as a security deposit, then later demanded an additional about $2K without proper disclosure. They offered a refund of the holding fee as a courtesy but later refused to honor it. They also pushed me toward Obligo (without originally presenting this option instead of paying upfront) without explaining the verification process properly, I could not reapply—leaving me without alternatives. In short, they created confusion, misled me about my options, and then reneged on a promised refund. Don't RENT HERE

Don’t give deposit back. Rude company. Don’t rent here.

Take 3 months to fix the AC in summer season

This company is un professional and using illegal practices to screen applicants. I have proof in the screenshot. Not only did they admit to discrimination they unlawfully screened my emergency contact with out consent. If any body else is have similar issues please contact me. I’m forwarding evidence to my lawyer to move forward with legal action

I was very happy with my rental when I started my first lease in 2022. I renewed because the increase wasn't that bad at first. It was the 2nd lease that all the problems began. First, they tried to charge me 2 months of rent in the month I renewed. I had to drive all the way there to fix it because nobody would return my phone calls. Then, a few months later, the brand new roof started leaking. It was so bad, my daughter had to change bedrooms. It took them 6 months to get a roofer to look at it, and then another 2 months to repair the ceiling. I had a few issues occasionally being late, th…

I would not do business with this company. We lost a lot of money because two people who dropped the ball and did not follow through properly. The situation left us stranded, with nowhere to go. We had another option, and should have walked the other way. They put up a nice facade, but did not deliver in the end. We are out of hundreds of extra dollars thanks to them. If a rating of zero is possible, they would deserve it.

I wanted to edit my review to say that at first it started off a bit rocky-- feeling like I did not have support as I was in a season of grief. I want to take a second to say that Ms. J. Boyd has been a great help with making sure I stay on track with my payments. I also want to say that I placed a work order and it was addressed the same day. My issue was fixed and I am very satisfied. If you communicate, they will work with you in every way and I am grateful for that. I am starting to love my place and I am looking forward to taking care of it and building while I am here.

Thank u ms Boyd you are a big help and listener and you are funny to thanks for everything you do

I would like to say thank you for what you do Ms. Boyd. You have a kind heart, you listen to the problem and come up with solutions. I want to say thank you so much. Proud that you are a member of encore management.

My experience with them was so terrible. They don’t text back nor call back

I had some questions about some maintenance work orders about my lights and thomas helped me and answered all of them. very good service and helpful

I am writing to express my deep dissatisfaction with my experience as a tenant at Bellwood Park, managed by Encore Management. From my initial onboarding to my recent interactions, the level of customer service and customer satisfaction has been consistently poor, and my latest experience has pushed me to reconsider renewing my lease. On this past Monday, June 16th, my air conditioning completely broke down, leaving me displaced in extreme temperatures. I promptly submitted an emergency work order, hoping for a swift resolution. However, the following day, my appointment was rescheduled. By W…

Do NOT move here. The office staff is unbelievably rude and completely clueless. They ignore your calls and emails like it’s their full-time job. Maintenance? Forget it. They don’t know what they’re doing—at all. I’ve had to fix most of the issues in my unit myself because the maintenance team is useless. Save yourself the stress and find somewhere else to live.

Consider this your warning: do NOT move into this place. The office staff is rude, careless, and clearly unqualified. They’re quick to sign leases but disappear when problems arise. Maintenance is a joke—they can’t fix a single thing properly. If something breaks, be ready to fix it yourself or live with it broken. This complex is nothing but stress and disappointment.

Living here has been a nightmare. The maintenance team is completely unqualified and clearly has no idea what they’re doing. Be prepared to fix things yourself because they certainly won’t. To make matters worse, the management is rude, unprofessional, and even more clueless than the maintenance staff. Communication is poor, issues go unresolved, and there’s a clear lack of care for the residents. Save yourself the stress—look elsewhere.

First off my move in is today June 8, 2025 and I guarantee you they did not let Nija know cause they treat her like she don’t do her job!!! She does a damn good job!!! Matter a fact Nija is the best hands down and knows how to communicate!!! The only reason I’m giving a one star is because they don’t know how to communicate! I had to come back!!!!!! It’s been 4 days going on 5 days and they still have not came and checked on this hot water! I wish I could give them a negative 0!!!

I could give zero stars, I would. My experience with Encore Management has been absolutely unacceptable. They took my entire security deposit without proper justification and have provided nothing but poor service from start to finish. They ignored my calls, gave me false information, and failed to upload any of the so-called “evidence” they claimed justified over $1,000 in charges. I have video footage proving the property was cleaned thoroughly—including the walls—and several rooms weren’t even used during my stay. Yet they still charged me as if I trashed the place. This entire experience…

We have been a client of Encore for a while now and have always been very very happy with their service! From the very first visit to the house to accept it, to the services needed, all the way to when life happens and they have been very very helpful. The Jackie’s, Nicole and everyone else has always been great. I thank them Everytime I get the chance! Wonderful organization and people! Thanks again!

We would like to recognize Bianca Wycoff for her attentiveness and expertise when we decided to lease. She made the process easy and stress free. We appreciate her flexibility and willingness to adjust to our unusual schedules. Thank you, Bianca, for your hospitality and customer service. It exceeded our expectations.

We left two voicemails that they never responded to. Then a friend discovered that they were still showing our home we had a holding fee down on. We also looked up their reviews and found that there is not timely communication or prompt resolution of maintenance issues. One of those reasons alone would have been enough to turn us away, but all of them combined is just bad business. Excalibur and Atlanta Partners Property Management are both reputable and I suggest them instead. Best to all renters out there!

As a current resident i find that it is sad that there is no resident advocate to speak to. Even contacted corporate office on app and they did not have anyone to talk to or know who to reach out to. This is only one of the basic needs this community needs and I say this with respect.

Jakelin Rivera helped my wife and I renew our lease, she answered all the questions we had, and made sure we understood all options. Customer service was amazing!

I have been dealing with an issue with my air conditioning unit for the past 2.5 years. Rather than them replacing it they would rather put a band aid over the issue. Now it has gone completely out and they are giving me the run around i have two small kids. I requested 3 portable units 2 upstairs and 1 downstairs maintenance said they can only approve 2 but showed up to my door empty handed to say he was bringing 1(lol and still hasnt brought it) Its been 2 weeks some of them are saying they are waiting to hear from the owner the others say they are waiting to hear from the vendor??? No one r…

Encore Management does not care about your privacy. They don't care if people walk around your house and look in at anytime. They expect tenants to report anything that goes on in and around their properties each time something happens before they do an investigation. So if they don't see it, they do nothing and they don't check on their properties at anytime unless someone sends them photos of an issue. Then they write an email which just means that the only correcting an issue are law abiding citizens.

I would urge you to not move into a property managed by this company, please use another company/firm. This company has the worst of the worst turnover, problematic units and townhomes. It is extremely hard to get maintenance not to mention in small format per your lease you will be CHARGED for maintenance and plumbing additional to your next month rent. The OWNERS will not be held liable, you will be better off purchasing a home the office has a new employees ever other day who can NOT provide adequate help...... Regardless of a notice to vacate you have to pay the lease out while a new tena…

I was very happy with my home when I moved in but on January 1, 2025 my downstairs flooded with sewage backup due to the builders placing a tree stake in the sewage line at the time the home was being built. Because of this I have lost some of my items in my home, my floor has been pulled up, baseboards have been cut out, in my hallway, bathroom and pantry. Mind you the company who pulled the floor up did not take up all the floor where the flood happened. Andrea whom is the property manager stated on January 1, 2025 someone would be coming out to disinfect my home because sewage is hazardous …

Avoid Encore Property Management at All Costs – Terrible Service, Deceptive Practices, and Unprofessionalism! I had an absolutely terrible experience with Encore Property Management and I feel compelled to warn others about this unprofessional and dishonest company. It all started back in October when the leasing agent told me there were only "three units left" and urged me to hurry and apply. This was a blatant lie—there was no urgency, and the units were still available when I later checked. After applying and getting approved, things went downhill fast. I had to dispute incorrect rental h…

There is a house in my community in Gainesville that is completely neglected by this management company. It sits empty after a long history of very sketchy tenants. The grass remains uncut at a foot high over several occasions and they have no desire to tend to the property. I am a neighbor in the same HOA community and quite frankly I am sick of looking at this messy property. If you want to hire a management company to take good care of your investment properties, DO NOT go with this company.

Big thank you to Jacquelyn Boyd for going above and beyond to help with challenges and unwavering support to ensure we are satisfied with our home with exceptional customer service, she’s genuine about what she does. We love it here! thank you for making us feel like we matter.

My experience with @Jacqueline Boyd @ Encore Management have been extremely positive. Her ability to understand and address my needs as a tenant has been impressive. I appreciate her expertise & dedication to providing outstanding service.

0/10 - WOULD NOT RECOMMEND. This review is to express my deep dissatisfaction with the unprofessional service provided by Jacqueline Boyd in her role as a leasing manager. From the very beginning, the experience was frustrating and disappointing. Communication was extremely poor, and any attempt to resolve issues or clarify important details was met with resistance. As a tenant, I expected a certain level of professionalism and respect, but unfortunately, that was far from the case. Jacqueline Boyd’s approach was often combative and uncooperative, making the leasing process far more difficul…

Jacquelyn Boyd deserves recognition beyond a Google review. Despite the challenges of dealing with frequent issues, she consistently handles each situation with professionalism and empathy. Although I've had past complaints about landscaping, my experience with the business office has been outstanding. Mrs. Boyd has been exceptionally responsive and reassuring, making difficult situations much easier to manage. Her dedication and effective communication truly stand out.

My name is Erika- I had Ms Ashley helping me with my move. She was very pleasant and polite to work with. She help me get everything together! anything I didn’t understand she explained to me and assured everything would work out fine! I love my new home and would recommend encore management to anyone as well as the assistant from Ashely she will get you what you desire

I worked with Ashley for my move to Gainesville! She is phenomenal and made the application and move in process seemless. I’ve now moved into my new home and am still able to communicate with Ashely for any needs/questions I may have as she is always available to assist and help.

Great experience with Ashley Glasper at Encore Management! She was super helpful and always willing to help.

For about 3-4 years, I've been living in an Encore Management property, and since the beginning Jacqueline Boyd has always been so kind and helpful. Her approach to customer service has truly made my residency and experience with Encore a positive experience. She's amazing!!

I had a wonderful experience here. The crew was exceptional. Tonya,... you are the best! She was very helpful, from application process, property tour, to move in. She is very professional, her work ethics and interaction is excellent! Thank you!

Mackenzie was amazing! She was so patient and she helped me all the way through the process. Thank you so much!

This is a wonderful place to live! The management team at Encore is awesome! I highly recommend this community! It’s beautiful and peaceful! We searched several communities looking for just the right place to call home. Didn’t think we’d ever find the perfect place until we met Tonya at the Collection at Pine Log! She showed us the beautiful townhomes to choose from and we knew right then that this community would be a place where we could be proud to call home!

My experience with Encore was exceptional. I moved into my new townhome, ran into a little issue, and Tonya Hicks saved the day by going over and above with the water company. She wanted to ensure my family had a good move-in experience by contacting the water company personally. What made it so exceptional is that she wasn't my leasing agent, she was one of the upper management. Thank you again for an easy move-in.

Encore management is an awful company to work with. They never answer the phone and never return any voicemails that I’ve ever left. We filled out a request to vacate notice 60 days in advance and we never got any communication. I had to call a few times before someone FINALLY answered. Gentlemen was nice but never followed up on the actions he said he would take during our conversation. We’re less than 2 weeks away from vacating and we still haven’t had any communication from anyone! Sadly I didn’t write down all the names but the most recent voicemails I left were to Tanya Hinks and Jacqueli…

Run!!! If I could give ZERO I definitely would. Believe the low ratings. McKenzie gave wrong information in reference to the application process. I had to call her over and over and over ! She told me there was availability knowing it Was NOT! No one is clearly holding people accountable for their wrong doings within this company. There’s no way the ratings and reviews have similar complaints. I was sent an application to apply for what? Just to give away money ? When I asked for additional information McKenzie avoided my calls and text. Sad Sad.

Run Run and don’t rent from them.I believe you will be living better in a homeless shelter.I once thought this was a good company,maybe they have new management or new employees.I don’t understand how they are allowed to treat tenants this way.I have been having A.C issues for 2 years now.Not having Air has feelings less than a mother,because I can’t provide my daughter with adequate living conditions.I pay my rent and I keep the property in great condition,I treat this property like it’s mine because I believe that’s fair.I just want them to do there part and provide me with Ai that I pay for…

Unfortunately this rental company knowingly lie to future residents about pending applications on homes in order to convince you to apply. I recently went on a tour for a home and was assured that there were not any pending application on the home. The agent knew that I would only apply for a home that didn’t have any applications because it would give me a better chance of being approved. My application was approved for the home on Friday and by Monday, Encore claimed that the house was no longer available and that they can transfer my application to a different house. By Wednesday, that same…

As a seasoned veteran in the realm of property management for over a decade, encountering a company as abysmal as Encore Property Management was not just a disappointment; it was a slap in the face to everything professionalism stands for. Our four-year tenure with Encore was akin to a never-ending nightmare, characterized by their staggering incompetence, utter disregard for tenant rights, and a blatant disdain for basic decency. From day one, it was abundantly clear that Encore's idea of "service" was nothing short of a cruel joke. Maintenance requests were met with the enthusiasm of a slot…

Constant miscommunications. Slow to address service issues. I had to call, text, email MULTIPLE TIMES for an entire month to get issues resolved and still waiting to receive a resolution. JUST NO EDIT: I have now graciously been relieved of dealing with this company! ! The final straw for me was THEIR system having an issue taking my autopay- I call and speak to the manager JB and she’s so rude, dismissive and extremely unhelpful. They’ve charged me for their error and wouldn’t remove the charge. I’m told I can’t use the online rent payment system, I have to come in and pay by cashiers chec…

By far one of the BEST rental properties I’ve dealt with . Everyone I come across is amazing. But I would just like to brag on Jacqueline Boyd for a moment, she is awesome at what she does. And she doesn’t hesitate to help , or go out of her way to make sure her residents are taken care of. Her heart is pure gold… I wish everyone had the same attitude as her I’m sure it would be such a more better world!! She’s so professional & make renting from encore a breeze. Keep up the wonderful work Ms.Jacquline ; you’re every bit of amazing -Kysleigh/Alvin Cheeks

Ms Boyd has been extremely professional and helpful with every interaction. She works diligently to resolve client concerns, creates a positive experience, and is a valuable asset to Encore Management.

We’ve reached out 3-4 times this week inquiring about a rental. We’re busy people and are disappointed that we will be unable to potentially give this company our business but property management companies with poor customer satisfaction is sadly something I’m seeing more and more of. We both have good credit, have always gotten security deposits back because we are clean and considerate and have never paid rent late. It’s too bad for us because we need to downsize soon and it’s too bad for the company that a good tenant has lost interest due to poor communication.

I am writing because my Aunt who is a Senior is very concerned as she has work orders and was told that she will be charged for submitting a request. I will be happy to adjust the rating if I could get confirmation on service request charges. Wanting to make sure that this is communicated for residents, that they are not responsible to pay for basic requests.

Yes they are Terible they towed my car an kept my $6000 for rent must go to court to get my mo ey back it cost my husband $1000 to get his car back these people are only nice when lease is on soon as is over an you don’t redo they will take it personal avoid encore. Jackie didn’t work with us we are gonna speak with her boss let him know the type of business they do. People are saying nice things because there still renting I’m not so I’m speaking the truth stay far away from these people soon as they don’t get a penny out of you they spazz out do all type of illegal stuff maintenance never on…

They are keeping a property posted (Taka Ln) then when you apply, they tell you that they’ve approved an application on the property. Why is it still available on your site? Then you can’t get in contact with anyone regarding a refund for your admin fee. I know the app fee is nonrefundable but I’m gonna need that money back. Update: Never got a refund for the admin fee. They think I just forgot. No one reached out. I wouldn’t recommend anyone do business with them.

Had a wonderful experience with the team at Encore Namely Miss Jaqueline Boyd. She is helpful and attentive and responsive to our needs. Would highly recommend her and her team.