Excalibur Homes LLC Reviews

Terrible experience with management. Our fridge went out several times causing our food to spoil / rot several times. It took them months to come fix the issue & they never offered anything to us for the inconvenience of our food rotting multiple times.

Frank was lovely on the phone today to guide me through this process of getting my new home.

I've loved the entire process with Excalibur. The perfect combination between a friendly staff that is knowledgeable and "at the ready" (Clyde & Frank) and technology that was intuitive and easy to usem very modern and streamlined. And, the house is in terrific condition. We're excited to move in!

Fast

Excellent follow up and communications on the vendor, scheduling and ensuring all was done correctly.

So far, I have not moved into the property but the onboarding process has been great. Frank and Mike always gives me the information I need.

We just moved in yesterday, and the experience has already been extremely disappointing. The carpet cleaning that was promised prior to move-in was never completed, and the home itself was clearly not cleaned. Kitchen appliances still had crumbs and residue inside, and the bathrooms — especially the toilets — were visibly dirty. On top of that, almost all of the blinds are malfunctioning, and the upstairs temperature has reached 82 degrees and continues to climb. With two small children in the home, these are not livable conditions. What has made this even worse is the complete lack of urgenc…

Myself, daughter, and her girlfriend got approved for a property in Decatur this year March 2026. We are off to a bad start with Excalibur Homes LLC. They seem to believe that because we signed a "lease as is" agreement that they don't have to ensure that the home is up to code for the new tenants. Before moving in, I asked for the stove to be replaced and they refused. I learned that the stove doesn't even work properly which presents a fire hazard. The vents have not been changed, the home had not been cleaned. The hot water tanks are bad and the maintenance person had to advocate for …

I just moved into an Excalibur property, and it has been an extremely frustrating and disappointing experience. Biggest red flag was on my move-in day I realized I was not given keys to the mailbox. I do not recommend renting a property managed by this unprofessional company.

Silviu Mitroi was amazing. Very helpful & good guy

Frank was an excellent help. He gave me all the information that I needed.

Our move out experience was great!

Silviu Mitroy was awesome and very professional. I appreciate that he was on time, kind, and knowledgeable. Send him again for the next inspection, please and thank you!!

Agent frank did a good job with answering all my questions will highly recommend

Hyrum maravilla, fue muy amable y estuvo muy atento a toda la informacion que me solicitó, definitivamente me brindo un excelente servicio. Muy agradecido

Frank was great and extremely helpful.

Have been leasing with them for a year and have always had fast service and response to questions.

Frank Perez consistently provides outstanding customer service. He needed some assistance from another department that wasn't open yet. He promptly called me back when they were able to connect, and he communicated a resolution to the circumstance. Thank you for your help!

Frank is awesome customer service

I was approved to rent a home through Excalibur Homes. When its time for inspections, Frank Perez is very helpful in customer service with scheduling. If there are conflicts or no shows he follows up until resolved. Great customer service Frank!

The work done on this maintenance request was timely and professionally. Every person involved performed at "rock star" status to ensure this request was completed on time even though the deadline was extremely tight. 10 thumbs up!!! Special thanks to Frank for all your attention to this matter, the vendor MOI for freeing up an installer to address this problem immediately, the installer for an great looking install, and Denisse for keeping all the prices together seamlessly. 🙌🏻🙌🏻🙌🏻