Exclusive Association Management (EAM) Reviews

Awful company. They are currently taking approximately 41% of our gross profits per our budget. Due to a dysfunctional/new board and a lousy declerant, it is impossible currently to bid for a new associate management service. 10/10 would not recommend

I am an attorney who works with Exclusive Association Management and in my experience, their work with associations has been absolutely stellar. Their excellence shines through in their quick responses, consistent accounting and friendly service. I would highly recommend EAM for any association looking for a property management company.

This HOA company is money hungry and impossible to contact and communicate with. After we bought our house in their association, we received notification of late HOA dues 2 years after the payment was due and were told our original notices were “lost in the mail”, yet we get notified of all of the late fees and interest we’ve accrued. In addition, we’ve received multiple yard violations despite MULTIPLE solutions sent back as follow up. Now accruing fees for yard violations that were on hold and are in the process of being solved- weeds don’t die and grass doesn’t grow overnight! Tried contact…

Waiting patiently on this company to FIRE RHONDA. She is the absolute worse. In everything. Lacks professionalism, communication and so on

I do not recommend anyone be affiliated with this HOA company! Their sole purpose should be to keep the community beautiful and safe; however, it is evident that they are a money hungry company that lacks morals and integrity! I moved into a property and was fined over $500 for a violation that was resolved IMMEDIATELY! The notice stated that it was our THIRD notice when that was not true. We never received a Courtesy Notice or any warnings. They just started fining us $100 PER DAY for something so small and had already been resolved within hours! We been emailing and trying to contact someone…

I cannot share enough about how awful this management service is. They are constantly sending notices and fining us as though they are trying to run us from the neighborhood. I am pretty sure that it is discrimination. I have been sent a notice asking to pressure wash my driveway when the spot that was there dried up by the time I got home. Additionally, they are fining me for weeds that are not there. Not only did I previously have a weed service (that I sent proof of), I also sent pictures of the exact spot immediately after I got the notice and there was no weeds. Our lawnmower broke a…

Well I normally pay over the amount owed when paying my bills and have done so with this HOA. However, I get a notice that I owe 350.00 when I had a 150.00 credit. This HOA does nothing for the neighborhood except cut the grass at the entrance. Nothing about new houses being built in the same subdivision, what type ( affordable or what) which will bring more traffic, school buses and foot traffic. We report when the street lights are out… they don’t. And they have gone up…. For what?

Daniel Branzano (supervisor) lacks accountability and professionalism. When contacted about our HOA dues, he stated that we owed no dues and we have now received an email stating that we now owe said dues. When questioned, he stated it was a computer glitch. Computers only put out the information that a human has provided. All of this is after a previous "glitch" in which every home in our community was sent a past due notice with a late fee attached. I'm not certain who is in charge at this agency, but it has become clear that some changes should be made to prevent such occurrences from conti…

They have made it near impossible to pay your HOA fees electronically. They use a 3rd party Homewise who uses incorrect terminology & you can’t tell how or when to pay plus they get lawyers involved to send you collections past due fees. However when you have called & left messages & emailed prior to all of this together access to your account they never bother to respond! They are a horrible & frustrating I wish our HOA never used them!

My husband owns a condo in midtown and we frequently deal with EAM. Unfortunately, this service in inconsidently disappointing communication is poor, issues take far too long to resolve, and the overall experience leaves much to be desired. They should consider bring Norman Bruce back- he was significant difference when he was involved. The contract in service quality is night and day.

Our HOA is incredibly responsive and proactive in maintaining our comunity.

Thank you for fix my problem

Our Hoa is incredibly res ponsibe and proactive un maintaining our community

EAM has done such an amazing job in our community. I have spoke sometimes with their customer service and they are always so nice and kind.

Several HOA Management companies have work in my community and EAM has been the Best so far. They are so kind and helpful. Everytime I call their customer service have helped me a lot.

Exclusivo has been an amazing HOA management company. The customer service has been really helpful and kind.

Estoy muy satisfecho con esta empresa de gestión. Siempre que necesito asistencia para iniciar sesión en mi cuenta o realizar un pago, el personal de servicio al cliente por teléfono, especialmente Daniel e Israel, son muy pacientes y serviciales al explicarme todo. Además, han sido muy útiles cuando he necesitado contactar con una propiedad.

EAM has been doing suxh an amazing job on my community, I am really tankfull with all the progress and maintenance work thwy had done.

It is an excellent company, it helped me a lot so that my neighbors and I had a good environment and there was no type of conflict. 👍

This is a horrible organization. Do not move into any complex they manage. They report HOA dues to your credit report and fees and they fine for not cutting grass are $300-600. Run like Hell from this company. They are horrible. Also they charge horrible fees for maintainance issue. My grass was not cut due to an emergency family crisis. We were hit with a $400 fine. No warning. They refused to remove the fee or lower it and reported it to the credit bureau. Ruined my perfect credit and caused to subsuquently loose my earnest money on a property I was trying to buy. These people are ruthless.…

It helped me a lot with a problem I had in my house about having a lot of noise.

I love this company because it helped me when I had problems at home and the customer service is very nice!

Absolutely horrible. Doesn't enforce our neighborhood covenants and when they do (after 4 months of non responsiveness) they tell the homeowners to correct the issues with actions that are against the covenants. Impossible to get a response from them by email or telephone. What a mess.

From our first introductory meeting, the people from EAM showed that they are absolute professionals that really understan the market. The team was friendly and efficient. Marisol took the time to address all my questions and concerns. I left the meeting that we have in our community feeling confident in the care I received.

horrible!! stay away at all costs. i hate this HOA i wish i never purchased this place! they will NOT NOT NOT fix a damn thing. they will only work on what THEY WANT and totally disregard completely everything you ask or blame it on the homeowner!!!

This management company is the worst. They do not respond to emails promptly, the community managers do not return calls. They are never available, the agents that do answer the phones always say the same thing that they are sending emails and asking for time to get someone or the community manager that manages our community to call back.