FirstKey Homes - Market Support Center Reviews

I’ve had the pleasure of renting from first key homes before and we loved it ! Although we always get a different representative when calling in I’ve had the pleasure of working with Soumendu recently and it’s was great ! Answered all my questions, great customer service, and super polite ! If you’re looking for a rental company definitely use them !

Edilma me ayudó mucho con mi proceso que llevaba días sin resolver

Robert was helpful and attentive. Thank you.

Aritri was very helpful towards my completing the application for our future home she guided me very patently and with professionalism Thank you Aritri it was a pleasure talking to you Rubina

I had the pleasure of speaking with NATASHA ARRINGTON AT FIRST KEY HOMES, she has an exceptional personality. She went above and beyond to help me during my move out process even after I moved out, she was still available to assist NATASHA‘s personality is unmatched. She takes pride in her job and helping to assist whenever and wherever she can.(Brittany)

Jancy was efficient and informative when helping me with my questions regarding my lease.

Fornesa was a doll! Very helpful an encouraging throughout the process. Its my husband and I'm first time renting a home with just us and she made the approval process very smooth. 10/10

They are the worst company there is I am a tenant of one of their properties and every year they raise the value of the rent to about $300 dollars regardless of the age and the 4 years that I have been here the community every time it is left alone month after month they vacate houses because people can’t stand their exaggerated prices and policies and they simply don’t care I call and try to reconcile the fair prices to avoid leaving and their employees on the phone are disrespectful with the users I ask to talk to my manager and they don’t communicate it it is a terrible attention everything…

Araceli me atendió y fue tan amable , me explicó todo y respondía cada una d emis preguntas me hizo sentir bien atendida

Christy Lumapas was very helpful today in retrieving our lease renewal agreement

Tosha Jordan was a great help getting us set up in our new home, she was very thorough and pleasant!

experiencia 1000 con edilma muy buena comunicación super atención facilita mucho el proceso con documentos muy buena experiencia.

Estamos.encantado con la atencion ofrecida por Aracely Esteves, muy profesiona en lo que hace, nos ha ayudado con la búsqueda de una casa para rentar, la que aun no decidimos escoger. Siempre presente en el.proceso y dando seguimiento para que nuestra experiencia sea la.mejor. Gracias.

Inna was very efficient with helping me renew my lease. She was quick and did a good job of explaining everything.

Marianeth was helpful! Despite the egregious rent increases (15%+), it looks like there is thankfully one person over there who cares about the tenants! Thanks again Marianeth!

I had an excellent experience with FirstKey Homes customer service. Minolka Monsalve was extremely kind, professional, and helpful during my call. I really appreciate her assistance and support!

I went to view the house at 1220 Lehnertz Circle, and I was very disappointed with the experience. The home had no light fixtures or ceiling fans installed, the appliances were old, and there wasn’t even a washer or dryer. The biggest issue was the customer service. I was ready to move forward with renting the house, but the representative I spoke with would not let me speak to anyone else. She simply said, “The house is as it is. If you want it, you can take it.” This is a large company, yet there seems to be no one available to answer questions or provide assistance. They expect everything…

Natasha Arrington is heaven sent. Even during the stressful time of my move out, her supportive and soothing tone, emails, and phone calls made all the difference. She genuinely cares about the residents of FirstKey. She goes out of her way to assure she has your back. I’m grateful I was assigned to her during my move out process. Wishing her many many beautiful days ✨✨✨

Renting through FirstKey Homes was a breeze. Easy application, fast approved, and effective communication. Tosha J was thorough and answered all of my questions/concerns.

Shavonda was really helpful and very polite when I spoke with her regarding lease with FirstKey. FirstKey is a great company that we've really enjoyed renting from.

Asif K. has been absolutely ASTOUNDING. Regular, clear, professional communication. He's been able to provide an answer to every question we've had. Very encouraging and just can't say enough about how supported we've felt through the entire process. Thanks FirstKey and THANK YOU Asif!

Rajat was extremely helpful in my moving experience. Very polite and patient.

Christine was amazing so explained my reasoning for calling very clear and she was very kind

Throughout the rental process I had the pleasure of being connected with Shashank Shekhar and Jhilik Chakraborty who were both able to answer all of my questions to my satisfaction and help me through the rental process. In terms of applying for property I believe that FirstKey Homes' employees act as a gold standard.

I had received an email from first key home about not giving them a timely manner request to vacate. I called in and spoke with Joyce. She looked over my account and she reassured me that everything was OK and that they did receive my request in a timely manner and that the email that I received was just auto generated and it was nothing to worry about. She was very efficient, friendly time and very helpful. Thank you again.

Christine could have been more supportive and understanding of my request as I have been a long time customer with no problems, missed payments, complaints... etc. She had a, "if you would like to move, let us know" type of approach. I really hate that for myself and other loyal residents:(

Jancy was great with communication and guided me through the process of moving forward with moving out. I appreciate firstkeyhomes for the opportunity to live and rent a great home where I created so many memories with my family.

Today I talk with a great costumer service skills. Her name is Britny Jimenez from FirstKey Homes renewals department. She move me over the process of : Roommate removal Add a new roommate Honor the early rate during the process for next period Thank you so much Britny! ERivera

Kudos to Aldren for assisting me today. Impeccable Customer Service.

Christine was very helpful in updating my lease documents. Thank you

Really responsive to maintenance concerns. Jim Stonemark was great at hurrying over and fixing our AC issue and explaining what occurred! Professional, respectful, and attentive!

Erin McPherson was SO helpful and after many conversations with people from other companies who were impersonal, she gave me and my roommates hope during the stressful process of finding a home. Thankful for her assistance during a time and a search that can often feel defeating!

Aldren assisted me with on my lease renewal. Very quick and through, he explained the process and asked if I had any questions. I did not have any questions.

Will never go through this property management again! From the application process all the way to moving in was a disaster. you are blindsided about the process and everything is virtual. No one is walking you through the entire process. You are being transferred to so many Different people throughout the process I didn’t meet my leasing agent until after I got approved and was about to sign my lease, also, they have a lease and coordinator reach out to you and that person had my rent amount wrong and didn’t seem helpful or wanting to help at all . They pressure you into moving into their home…

Wonderful experience thank you so much for such Professionalism and Kindness.

Ankhi answered all my questions and helped me apply to rent a house. She also sent me several emails so. I could fill out all the forms. She was very patient and has a nice voice.

Nancy was very professional and patient!

Bri Smith is the best agent! She had the upmost professional courtesy and positivity we needed for our big move!! Because of her, we're looking forward to living in our new home. Thanks FirstKey Homes. And thank you Bri!

Robert from first key homes customer service was very helpful when my wife and I were trying to sign our lease documents. He walked us through and stayed on until we completed the lease renewal. We love our home from first key homes. thank you for your help with this frustrating situation.

Nichole was very friendly and helpful. She answered my questions were answered quickly.