FirstService Residential Buckhead Reviews

My wife and I are homeowners at One Vinings Mountain Condominiums, managed by FSR. From the moment she arrived, we knew we had a "keeper" with Shawntai Jones. She is personable, proactive, highly responsive, follows up without reminder, acts with judicious initiative and never fails to deliver. As the editor of the building's monthly newsletter, she proved invaluable in providing me with much-needed support and direction. Front Desk high-performers are hard to find. Shawntai is one of that rare cohort. She will go far in the demanding hospitality industry. As she does so, she carries our hig…

Since October of last year, I have been living through being displaced of my condo due to a massive water-pipe break in my unit. Minutes after the incident took place, the management and associate team of the building, managed by FirstService Residential, got involved and has been the upmost professional and helpful team a Condo Owner can wish for. Tamika Sanford (Comunity Manager), Terrill Jackson (building engineer), Davin and Donna (Concierge team members) have gone above and beyond their day-to-day responsibilities and duties to support me with what I can only describe as a condo-owner ni…

David Unruh, the property manager at Mathieson Exchange Lofts, and his colleague Adriaona Vassar are both exceptional. From our very first interaction, they’ve been incredibly friendly, helpful, and quick to answer every question. David personally took the time to walk me through the Reserve Study over the phone and thoroughly addressed each concern I had about the building. Adriaona also went above and beyond by sending detailed photos and making it clear she was available to help or show me around anytime. As a real estate agent, I’ve worked with many property management teams, and this has …

Awful communication and professionalism concerning property management of a owner owned condo.

Our management team is top notch! David Unruh is always on top of communicating. Whether it's improvements or unanticipated disruptions, he keeps us all informed. And our concierge team might be the best in the city. They are all very accountable, friendly and incredibly patient people.

first services as a management company it as ZERO clue how to manage!!! zero customer service, ZERO coordination, they feel that we the customer the owners work for them. they act and fine, pushing you and very quick to file liens on your property even when they are 100% wrong and lazy.DO NOT BUY/LEASE ANY PROPERTY THAT USES FIRST SERVICES. this company ois rotten from the inside systemic failure

I am a Realtor who lives in 1010.... every building in Midtown managed by First Service is a step above those not managed by First Service. Jorge Dominguez who manages 1010 works too hard... usually here until 9 or 10 PM. He does a great job and is always available. He deserves a raise.

Michelle Bandy who helped us a lot when we just purchased our home at viewpoint. She is very professional and enthusiastic to give us a hand when we needed the most. We really appreciated . We are impressed to see such a strong HOA community. Thank you to Michelle who dedicated her knowledge and efforts towards this community. James and Amy Chu

FirstService Residential Buckhead struck gold with Nicole Jones. After going through several managers over the years at The Cosmopolitan at Lindbergh, it is like a breath of fresh air to have Nicole at the realm. We believe strong property management is necessary for an enjoyable community—and this investment actually increases the market value of our property. Nicole is personable yet firm while maintaining the quality of The Cosmopolitan and Lindbergh. Thank you FirstService Residential Buckhead.

I own a condo currently managed by First Services Residential. I was familiar with them prior to purchasing my condo, and I have always known them to be a class act and a top notch management company. Having been in the same profession (association mgt) for 20+ years, I know a good team when I see one, and my opinion certainly hasn't changed now that my experience with them is first-hand. The manager of my community, Cosmopolitan at Lindbergh, is highly effective and competent. Couldn't be happier with their services, and I am very comfortable that they are in charge.

Courtney Wallace at 10 Terminus Place (Buckhead, Atlanta) was fantastic. Extremely attentive, responsive and always has a smile. Courtney and the rest of the staff made my temporary living situation feel like a home. Highly recommend.

My concierge at Peachtree Lofts, Anthony McCall, has been such an asset to the staff at our building! He is always professional, kind and genuinely helpful with any need or concern I have. I appreciate all he does to go above and beyond for us as residents! We are so incredibly lucky to have him!

Summer and Maryam are great! The whole concierge team is exceptional. Abigail and Vickie are amazing too.

Worst management company to ever exist. You can no longer go to the office locations. I have contacted them for 2 weeks straight via emails, phone calls, their AI bot just to get a key fob for my community pool and have gotten nowhere. No follow up from the so called property manager, Brittany Royester.

We recently had the pleasure of being supported by Anthony McCall from FirstService Residential, and I cannot say enough great things about him. Anthony went completely above and beyond during his visit to help my dad and me; he was attentive, thorough, and genuinely invested in making sure we were taken care of every step of the way. His professionalism was evident from the moment he arrived. He took the time to listen, addressed everything with patience and care, and made what could have been a stressful situation feel completely manageable. It's rare to encounter someone who combines that …

Summer, one of the team leaders at Viewpoint in Midtown, is one of the absolute best in the business! Her attention to detail, sense of customer service and follow up skills are great! It’s always a pleasure to see her smile behind the front desk!

Ruth Banford works tirelessly for the community she serves. It is always a pleasure to work with her. She is extremely responsive and cares deeply to deliver the best service. Highly recommend.

A big THANK YOU to the team at One Museum Place for helping to make my family’s time there so comfortable and enjoyable. Josh Laskowski leads a team of “can do” members (Toyin Coker, Aaron Chinga, Jasmine Rolle, Maria Robinson, Robert Bowman, Ross Huckaby, Jenny Suarez and Scott Atkinson) who graciously and efficiently tend to residents’ needs. They truly are exceptional!

Rebecca was extremely helpful with updating our information and making the transition of our access cards and fobs easy. I appreciated the tour as well of the amenities.

Very friendly and informative!

Nicole Jones consistently exceeds our expectations and exhibits the upmost professionalism and courtesy each and every time we interact. She is truly an asset to the residences Above the Four Seasons

Doug Bryant has been a great manager and has been very responsive to our needs.

This company operates in a way that I can only describe as extremely disorganized and, at times, irresponsible. Recently, I had an issue where something important of mine was given to the building’s resident manager. When I tried to follow up, I discovered that the management office didn’t even have a working way to contact this person. For a professional property management company, that is baffling. I find myself wondering: if something this basic isn’t handled properly, what else might not be? The experience left me questioning how such a company can function reliably. Overall, the way the…

Horrible Company . All they care about is raising fees for HOA Communities and do absolutely nothing but collect money!

I live at Viewpoint condos. I want to take a moment and acknowledge First service residential for the amazing staff they employed at my condominium complex. First service residential services the staff at my building. All I can say is superb service from the whole time! As life happens and situations arise I always have the pleasure of coming home to a wonderful staff will to help 247. I personally had Nia , David , Maryam Carswell, Abigail Verley , Summer McCool , Vickie Charles , John and Gurarmo and all the cleaning staff assist in making my living experience great there. They all have went…

I wanted to take a moment to express my gratitude to Rebecca Plokhooy for the exceptional assistance in guiding me through the process and providing all the necessary platforms for a new owner at Heritage, Roswell. I was feeling completely lost and overwhelmed with the next steps, but thanks to Rebecca's intervention, everything became clear and well organized. The clear and precise instructions were incredibly helpful and made a significant difference. Thank you!

David was very helpful when I had a plumbing emergency. He recommended a plumber, checked on status of repair. Very helpful! Daniel handled all 3 elevators being out last week like a pro.

Our new property manager, David, is doing a great job. The front desk staff is welcoming and pleasant, as are the neighbors. The pool is pretty, our Gym is being updated and the building is cleaner. I have lived here since 2012, I can see the improvements.

I sent my Pool card to first residence since it was having issues not only they were slow at responding but they never send my card back to me as they mentioned. This was in May 2025 and we are now in August 2025. Amber Longo sent an email to me introducing herself and she was beyond friendly and help me by personally bring my card back to me. Thank you Amber for your amazing help! The 4 stars is because of Amber or I would have give a 1.

Courtney has been nothing but a pleasure to work with!! Really appreciate his help always

Staff is very professional. It's been great to see the improvements around the community.

Rebecca took care of issuing me a a gate decal for my car. She was very prompt and pleasant in handling my request.

We were stuck on an elevator for over 30 minutes at around 4 am. During that time, our concierge, Asante Williams, went above and beyond in marshalling the apartment manager Kurt Wackerly (a true treasure for this building who works calmly and resourcefully through numerous varied requirements each day), the elevator company and the fire services. Besides that, when we were out, Asante helped us get into our Uber even loading the luggage and helping us with the unusually unfriendly and uncooperative Uber driver who refused to get out of her seat - thanks to him, we made our flight despite the …

Courtney is amazing! He’s made moving and living at terminus an easy transition. The entire concierge staff is very accommodating. They go above and beyond for our family.

Melanie Stack-Stearns as single handedly saved Buckhead Village Lofts! We were in desperate need of new building management and she couldn’t have come at a better time! She has been a breath of fresh air! Melanie has set up her desk in the lobby to meet the residents and hear their concerns, she has taken on a waterproofing project that has been years in the making and enforces zoning restrictions with local businesses all to make sure BVL residents get the best living experience and a true advocate. It’s clear she brings relevant experience, high energy and sincere interest in delivering a …

So grateful to have management that feels authentic in its care for our community!

Very happy to have management that cares as much as the owners! Couldn’t have asked for a better property manager than Joshua. Kind, patient, and knowledgeable, pushing us into a new era!

I am so beside myself with communication. I moved in almost 6 weeks ago and no one told me who my HOA was I had to find it out from my Mortgage guy. When I finally recieved the information I reached out several time because I needed to get a fence approved and went in circles to try and get setup with the portal to be able to submit. I am giving them a 2 because they approved that for me but I am still waiting for the actual signed approval and not just the email. I also been going back and forth to get access to amenities so that I don't have to go pay to join a gym and lock into a contrac…

Property manager at Twin Lakes in Hoschton does not return emails or phone calls. I'm still waiting on my keys for clubhouse access. My dues are paid in full but she shows a complete lack of professionalism.

Exceptional Service and Professionalism Our experience with First Service Residential has been nothing short of outstanding. The entire FSR team has demonstrated professionalism, responsiveness, and a true commitment to meeting the needs of tenants. They listen attentively, adapt to challenges with flexibility, and ensure that everything runs smoothly. A special mention goes to Jose R., who has been our main point of contact. Since joining, he has taken exceptional care of us, ensuring all our needs are met promptly and efficiently. His proactive communication and attention to detail mean we…

Great Experience from the time I arrived I was greeted and offered a seat. I was quickly met by Robin who made sure my concerns were addressed, and resolved within hours. I am thankful and would recommend this business in the future.

Do not recommend. They manage our condo and gaslight and ignore resident requests. Refused to release security footage after mass break in. Senior property manager also lied directly to a resident in writing, claiming something was illegal and could not be done, which is 100% legal. Lie was reported to FSR's regional manager who said there was nothing wrong with the action and said the lie was ok. So this company is ok with its employees lying to residents. Do not do business with them

Just wanted to share that the management there's are very professional & cares about there tenants, when there's an issue they quickly respond to get the situation resolved. It's not likely you see management take the time to make sure the people in the building are feeling good & happy. Josh Morton & Katherine Hasenauer are the management there, very kind & courtesy to all people that comes by.

Nicole Jones is our property manager, and I have to say she is a great asset to our community. She has an open door policy and truly listens and cares about our concerns. She works tirelessly to ensure we have a safe place to live. She is quick to make repairs and make sure our building is always well maintained. I have seen her after hours late at night rushing over when there was a burst pipe. She is always respectful and knowledgeable. We are lucky to have her at our community.

Kristen McDade is our property manager, and we are very happy with her responsiveness and attention to detail. We are in a relatively new community with a lot of evolving needs, and Kristen has handled those, as well as any questions we have had, with professionalism and competence. We really enjoy working with her and hope she remains our property manager.

Nicole Jones is absolute best manager I have worked with at Cosmopolitan. She is courteous, professional, and knowledgeable.

Wait times to speak to a customer service rep is in excess of 15 minutes. This is unacceptable. Our newest on site manager did not include the water bill in the monthly association dues. I noticed when I went to pay it on click pay they added a 3 dollar charge. Not my fault the new property manager has no experience at working in this building. Please call me and advise how to mail a check to your office, as I will not pay for a mistake the property manager made.

We have had a horrible experience with First Residential. Our bills for the building are never paid on time leading to garbage problems and the power being cut off. The communication is nearly non-existent.

We recently moved into one of the buildings where Miss Marlena Allen is the front desk concierge. She has been wonderful at handling anything/everything we’ve need to get setup. She gets things done on time, the right time, and the first time. And she does it all with a smile & a warm greeting every time she sees the residents. Thanks again Miss Lena!

Management and staff are second-to-none! Professional, courteous, and always willing to help or go the extra mile to be of service. Thank you!

Great experience, superb management team and excellent follow up on issues as they occur.

Nicole Jones, CAM, Cosmopolitan on Lindbergh, is kind, courteous, knowledgeable, and thorough. She is a team player and listens to residents, planning and communicating meticulously to gain consensus and execute plans effectively. Nicole is always available and supports community engagements, making her an invaluable asset to our community. She excels in organizing and working with residents to provide solutions to any issues we may experience. In addition, she monitors and controls operations effortlessly, ensuring everything runs smoothly and efficiently. Her dedication and commitment are t…

Maryam is amazing! I just had my condo remodeled, and she went above and beyond to help us get the elevator reserved when we needed it and worked directly with the contractor and designer when I wasn't able to be here. I always felt certain knowing that Maryam was at the front desk and helping to manage everything. I hope Maryam stays around for a long time! She makes guests feel warm and comfortable and always greets you with a smile!

Lloyd Davis is amazing, so helpful and respectful.

Rebecca Plokhooy is fantastic! Great service with a warm & genuine experience!!

Having lived mostly in single family homes my whole life, I never really understood the importance of living in a condo with a good staff. It’s become clear, especially since Kat Young took over as property manager, that Viewpoint doesn’t have a good staff - we have an exceptional team of people who work hard everyday to make our lives more pleasant, convenient, and comfortable. It’s so nice taking my dog down in the mornings or coming home after a long day of work, and being greeted by name by people like Summer McCool who go out of their way to get to know residents. I can always count on S…

⭐️⭐️⭐️⭐️⭐️ Living at Viewpoint Condominiums has been an extraordinary experience, thanks to the incredible property team of Ka Young, John Adams, Shelly Bandy, and Kawannis McCoy. The dedication and hard work they put into maintaining this beautiful property and its fantastic amenities truly shine through. Every interaction with them is a pleasure – they always provide service with a smile and go above and beyond to ensure that every resident feels at home. The community atmosphere here is unparalleled, and it's all due to the outstanding efforts of this remarkable team. Highly recommended!

Maryam, Summer, Ava, Kawannis, Nami, Trameasia, Kat and every resident have been the best people to interact with and this has been the best place to live. I will miss it dearly, would recommend as the best place in Atlanta.

Maryam has been nothing but kind, and helpful throughout my time here, and I am so thankful for her!

LOVE, LOVE, LOVE Tido, Zsa Zsa, and Nija here at the Horizon! They are all so very warm, professional and all of them have a great attitude! BEST EVER!

Nija is very professional and very great resident service. She is very approachable and nice

This condo is amazing! Everything you need! Summer at the front desk is so kind! All of the staff is amazing!

Summer and Kawannis are the most incredible team members at viewpoint!

Nija rocks! She is always kind and greets us with a warm smile! We love her here at horizon!!!!

Trameasia McCoy has exceptional customer service. She makes every experience worth it. Viewpoint is a little more than just a place to live. Trameasia makes it worth coming to every day. She Rocks!

Living at Viewpoint is awesome! Love my building and the team here. Summer, Maryam, Ava are all great!

Trameasia McCoy at Viewpoint Condos is the best! She’s attentive, friendly, and a huge ray of sunshine whenever I see her.

Trameasia McCoy is always such a pleasure to engage with. She is knowledgeable, pleasant, honest, and consistent with her quality of service. I’m thankful for her being part of them team!

Lloyd is a great concierge!! Lovable guy!!

The best part is the service received from our concierge, particularly Maryam Carswell. She is the best!

I love living at Viewpoint Condominium in Midtown. The best part of my experience is the absolutely wonderful care & service from the First Residential staff. I would like to especially thank Myriam, Kawannis, & Summer for all that they have done to make living here such a joy. I also thank everyone who works here in the building. You all work so hard to give us a first class experience & I really appreciate it.

Lloyd Davis is so friendly and inviting when you come in. I work for a resident at Oaks of Buckhead and he’s always been a pleasure and willing to help me with any issue I run across!

Maryam is one the BEST concierges here! She’s always friendly to me and baby!!!

Summer is the best front desk person. Always helpful! Miriam is also great! Kiwanis is one in a million too!

The staff at the ViewPoint in Midtown especially Miriam and Summer are the most thoughtful and lovely people to come home to!

Maryam Carswell, Ava are great concierges. They are very attentive to our needs at the building. They are very courteous kind. We’ve never seen her upset or mad always have a smile on there faces. Great addition to the building.

Maryam is so good. She gives Max a treat every morning. She is very cheerful first thing in morning. Not an easy task. Summer McCool is the coolest. Smiling and happy all the time. Kawannis is the most helpful person. Ava is the bomb. Kat loves dog. That's an oxymoron. Ha Ha. All the staff is great. If Max likes you, that's a great deal of approval.

Miriam and Summer are the best! The concierge service at Viewpoint is terrific. One of the best parts of living here.

Thank you to Jackie who made the effor to reach out to me to let me know that an important piece of mail that I have been looking for and needed had arrived!

Having lived here for over 5 years, these past couple of years have been the absolute best! The entire staff including Nicole, Tamecia, Roger, and Eddie (to name a few) have undoubtedly taken this place to new heights. Excited to see what else is in store for our community!!

I would like to recognize Rebecca Plokhooy at Heritage at Roswell for a complete informative introduction to the community HOA rules and community information. She was very thorough and knowledgeable.

Tido Moss is the only thing that makes this place worth living at.

Love working front desk ❤️❤️❤️❤️❤️

I worked with Jordan and he was a pleasure. He was able to assist me with my problem and pointed me in the right direction.

Michael Yacoub and Roderick Morgan are both great to work with at The Charles in Buckhead Village. They keep the property running like fine oiled machine!

Libby Bond at 2828 Peachtree is nice to work with. Always professional and great at communicating.

Kurt Wackerly, the property manager for the Aqua Condominiums is simply amazing. He went above and beyond to help us obtain documents for a real estate closing. He truly cares about the people who live in his community!

Hi This is Sim I moved into 2479 Peachtree Rd ne apt 1105 in October 2023 I was at a loss but Katherine Hasenauer came to my rescue helping me all the way from moving to settling in the apt She was not only helpful but kind and compassionate knowing that I moved into Atlanta by myself and living alone Five months later I am settled into this apt and enjoying it but still with gratitude that Katherine helped me to settle in I dont know what to do without her help THanks Katherine Sim Apt 1105

Since the arrival of Nicole the pleasure of living at Cosmo has improved considerably. She is responsive, runs tight, effective meetings, a good team, and has introduced long overdue 'policing' of those who persistently ignore the very reasonable rules of the community. She deserves recognition and value from her employers, so I hope she has that.

The new First Service Team at Cosmopolitan on Lindbergh is the best! It's refreshing to have a team who is responsive to emails. The concierge team has always been very pleasant and responsive when I've called upon them. Keep up the great work, this team rocks!!

Katherine Hasenauer and Jerry Overton receive 5 stars for their excellent service! I recently experienced a water leak but it was a mystery as to where the problem was originating. Jerry went above and beyond and made it his personal responsibility to track down the issue. Once found, he and Katherine coordinated resources to resolve the issue on my behalf. I believe that their dedication to find and resolve the problem made all the difference. Thank you!

Our property manager, Kim Hedden, and her team have been the best we've ever had. In the past, management has treated homeowners as though we are renters, but Kim and her team are different. When you interact with her and her team, you feel like, "Mom's home. Everything's going to be okay." Someone is looking out for you and your best interests, safety, security, property investment, & someone who is anticipating the needs for the building's maintenance & improvements in order to minimize assessments, etc. It's nice to have a property manager who is on top of things and cares as much as K…

The locate is prime. The building is well maintained and monitored. However, the service the staff provides is what sets The Mathieson apart from everyone else ! Melissa is incredible! All the front desk staff are kind, professional and accommodating.

FS residential and Kat care so much about their residents and do everything they can to provide a good experience for their residents! They also do a great job at putting on events to help the community connect!

I am pleased with the support given by the management team at the Windsor. The staff consistently supports the residences. The office staff which consist of T'La and Claudia are available early during the morning hours before I leave the building. Kudos to Michael, Chris, Michelle, Angela, Lynea, Jessica and Rodney.

I have lived in the building for 6 years. The Windsor Staff is awesome. Upon entering the building, I am always greeted warmly by the concierge. They and the building director, T'La Armbruster, are always very responsive and helpful when you call on them.

I’m building a new Home in Coosawatte River Rsort. Juliana Ortiz has been my contact for ARC approval. She has been very helpful every step of the way. I can’t thank her enough for alll of her help.

I’m an owner in the Eclipse Buckhead, my property manager is racist, I’ve been harassed and discriminated against. I tried reaching out to her managers and never received a response. I guess they don’t care about the owner occupant’s experience if they’re a certain ethnicity.

We had a plumber come to stop our dripping faucet. He has come two times scheduled with management. Both times the water could not be shut off for the repair. This was for the last week of November 2023. His appointment was approved by management. The leak is still ongoing. No mention or any message about not being able to shut off water. We could have canceled the plumber if we had known the water could not be shut off. What about emergencies? Some procedure should be in place for these.