Gatekeeper Property Management Reviews

I would NOT recommend this company! They are TERRIBLE! They allowed a tenant to move-in without putting the water bill in their name. Then they left me to pay the $6,000.00 water bill after the tenants were gone. They failed to properly "manage" the property! Additionally, they hired a plumbing company to "fix" a water leak but failed to inspect the work to see if it was actually fixed (which it wasn't)! The water leaked for SEVERAL MONTHS before I discovered it. It appears that they are only concerned with collecting their portion of the rent! Trust me ... don't use them! They're TERRIBLE

Gatekeeper has managed our properties many, many years now. Their service is exceptional. I would recommend Gatekeeper Property Management to anyone.

They do NOT fix anything. Seriously. Charge extra fees for nothing. Even if the rent is late— on top of the late fee, they charge $75 for a guy to post it on your door Stay away from this money hungry property management company! They are not like how they use to be!

The application process has been horrible no effective communication and I have submitted all required documentation, I am starting to feel as if I have been scammed out of my hard earned money if you don’t want to rent to ME please say that and provide an explanation because I followed every process by your listed procedure and yet still no communication!!

House with bad furnace and can't use stove don't return calls.

MS.Candance was awesome, she helped me with my application process, and the other two ladies were very pleasant to speak to as well.

This is the WORST property management company ever !!! They charge extra ridiculous fees that does nothing for the tenants and they take a long time for maintenance ! It took 1 whole year to get some electrical outlets replaced in my kitchen. And now I have a piece of flashing from the side of the house still laying on the ground that has never been put back on. I told them about it 5 months ago and they still haven't fixed it. Also the electricity in my detached garage quit working. I told them about this 2 months ago and it's still not fixed ! 😡. I hope my landlord fires them ! They don't c…

I have been renting a property managed by Gatekeepers Rental for several months now, and I feel compelled to share my experience regarding their customer service. While I appreciate the property itself, I have encountered significant challenges with the office staff. Each time I attempt to reach out for assistance, I have found the receptionist, Kim, to be exceptionally rude and unhelpful. Recently, I inquired about a $15 charge for renter's insurance that I already have, but rather than resolving the issue, I was met with a dismissive attitude. It’s not just about the money; it’s the princip…

Great company. Very efficient and communicative.

I enjoyed my time staying at one of the properties managed by Gatekeeper Property Management. They work with you, even if you’ve had past issues and I appreciated that. Great company. I would highly recommend this company to everyone!

South Atlanta Rental Company recently took over the management of our property, and so far, the experience has been positive. Transitioning to new management can be challenging, but they have been professional, responsive, and willing to work with tenants. Their team has been helpful in addressing concerns, and I appreciate their efforts in making this process smooth. Looking forward to continuing a great rental experience under their management!

Moving during the holiday's they made it easy and quick. We like being able to communicate on app to do business.

Awesome experience dealing with Gatekeeper management. So friendly, and helpful. I will recommend this team to all my friends, family, and co-workers.

The experience was exceptional. Everyone and everything went smoothly. Greatly recommend them for your next move.

so far so good with gatekeeper! my family recently moved into one of the properties right after the holidays. everything from scheduling tours, to signing the lease was extremely smooth! the ladies at the office are always available and email communication with Donna is absolutely amazing! I love great communication and they absolutely have that at Gatekeeper! We are very happy with the home and look forward to growing our family here.

Very friendly company. Would recommend for all your rental needs.

I found Gatekeeper to be helpful, responsive, and accommodating throughout the process of finding the best place for us. Thank you!

Todo el personal es super amable y te ayudan en todo el proceso

Very polite. Always return email and phone calls in a very timely manner.

slow start but everything worked out.

I’ve rented from GateKeepers for years and my experience has been nothing short of amazing. The staff has been very exceptional with the best customer service team, Candace, Donna, Kim just to name a few. Thanks for all you do.

The staff at Gatekeepers has always provided me with good and reliable services. Listing my property listed with Gatekeepers has proven to be a great investment decision.

Very prompt and easy communication with the members of this company.

Just moved in idk how they operated yet but will be sure to keep the viewers updated, as of now the move in process was smooth no complaints.😊

Upon move in, dishwasher had significant mold in areas not easily visible during walk through. Heat went out during a cold snap, and I had to threaten to vacate before someone came out to fix it. It was 48 degrees inside the house. Had a similar issue with a mold spot on the wall that I wanted inspected. Took 25+ days to return my security deposit. Tried to add a bogus $75 dollar cleaning charge 20+ days after I moved out.

Complete experience of renting was awesome with gatekeeper.

They have great communication! I love gatekeeper will refer them

The management team is awesome!! All of our questions and concerns are answered in a timely fashion.

This a god sent place to us, we really was in a bad spot a year ago. But Gatekeeper gave us a chances and gave us a lease. Anytime we have called they have been very professional and waste no time in getting things done.

I would highly recommend Gatekeeper properties. We’ve been here for 2 years and it’s been the best rental experience. They are always prompt with maintenance concerns, and always willing to assist.

I did a quick move this past weekend, everyone in the office was a great help. Donna made the process super simple, and had any concerns addressed immediately. I am entering a week in the new place.

Working with Gatekeeper Property Management was seamless. Candace was very helpful throughout the process.

RENTERS AND PROPERTY OWNERS STAY AWAY!!! If I could give no stars I would. This is the property management company renters want to stay away from. I called two days straight to help a family member in need and their answering service kept taking my information saying someone would call and no one did. It’s like they rather see people be evicted than to receive the funds. I have been a renter for many years and this is the first rental company who has given the run around for paying a balance owed. They do not respond and get things fixed in the property, it took over 4 months for my brother’s …

Gatekeepers Property Management has been stellar, professional, and compassionate. I was experiencing tough times, and Gatekeepers (Donna Pasto in particular) looked at my situation with a different lens and gave me a chance to prove myself. I am forever grateful and I highly recommend their services.

I have been in my place for four months now. The staff still maintains excellent response times. I had an issue with an appliance and submitted a maintenance request online. The office scheduled the repair and it was fixed the next day. I highly recommend Gatekeeper Properties!

Wonderful company and great property management team, always a quick phone call away and I love that everything is documented right on the portal!! Truly takes the hassle out of renting!

Move in process was very easy!

Well after being at this home for 5yrs I have to say that theses ladies have treated me with the up most respect and also help as well, especially when I had my surgery Ms. Freeman and her assistant Ms. Particia was very very nice to me, and I wish their families the best and blessing to them and the staff at gatekeepers in Christ Jesus name to all of them .

So far so good! New rental and I love the place. Have some time sensitive issues that need to be addressed but overall it has been a good experience.

Ive had a great experience with GateKeeper. They are amazing. Big shout out to Ms. Nathalie, Mrs. Nancy and Mrs. Candace. Keep doing the amazing work ladies. I’m extremely satisfied

Everyone at Gatekeeper was so helpful in our transition from one Gatekeeper property to another. I really appreciate the help and support during that time!

Recently our home was switched to Gatekeeper. So far, so good!

Very professional and good communication.

Smooth rental and online payments made the process easy.

The process thus far has been very smooth. Everyone from the office has been swift in replying! Most communication has been completed via email, which is also nice due to my husband's and my crazy work schedules. Very pleased thus far and we adore the home itself!

Quick and seamless!

I am new to the gatekeeper company. Everything was done very quickly. Anytime I had any questions my emails were responded to in a timely manner. I would definitely recommend renting from them.

This is my first experience with Gatekeeper Property Management and so far its been extremely easy. The monthly payment and entering a ticket via their app is extremely user friendly. The staff at Gatekeeper Property Management especially Candace are so friendly and helpful! It is a pleasure dealing with their team!

Absolutely love Ms. Donna ! Would Reac this company to everyone. She answered all my questions and made sure I was understanding the process every step of the way. Not to mention their overall customer service is top notch.

Since I am new I have not interacted with many departments. Those that I have are very responsive.

Our experience using Gatekeeper has been great over the past year. They are responsive and handle thing timely.

Staff is great and very helpful!

I'm new to Gatekeeper Property Management and the encounter I've had has been great and the customer service excellent.

In my second rental from Gatekeeper. Have been renting from them for more than 15 years. That alone should speak for itself. They're prompt with maintenance requests and have definitely taken care of my family.

Great customer service and always responded when I had questions! I would definitely recommend to others

Great, efficient and responsive staff. Friendly service and helpful move-in process that includes a list of companies for utilities & trash collection.

I am thankful for the immediate responses to any concerns that I had from their team. Great team, great job👍 Always looking in their app for other homes posting.

Everyone there is outstanding!!

Gatekeeper Property Management has been awesome. My family moved from IL & we did not have a place when we first moved to GA. The houses for rent have been kept in good condition. If I ever had any issues they took care of my concerns. Response time Is quick. The staff is very friendly.