Heritage Property Management Services Reviews

Larry Davis is deceased in 2020. I am his wife and I am now managing the properties. Joy was very helpful and personable. She gave all the information I need to change everything into my name. I did this in 2020 and evidently someone was not doing the job but drawing your pay. I will send it again. Please see that it is entered correctly. Thank you. Respectfully yours, Iris Davis

Teresa Brewer is amazing to work with! She manages our large community and a master HOA completely on her own, and does it with professionalism and efficiency. She’s always quick to respond to emails, answers questions clearly, and stays on top of everything. She is a joy to work with whenever the committees need help or have questions. On top of that, she’s friendly, approachable, and always has a smile. We’re so thankful for all she does for our community!

Teresa Brewer is absolutely wonderful to work with. She answers any questions you have and is always prompt and reliable. Her emails are timely, clear, and professional, which makes communication so easy. Our community is large, with four subdivisions and a master HOA, and she manages it all on her own with impressive organization and dedication. On top of that, she is always smiling, friendly, and approachable. Teresa truly goes above and beyond for our community, and we are so grateful for everything she does.

Your advisor was very pleasant and knowledgeable. She helped me very well. Thanks very much.

Joy Rivarez was very knowledgeable and very thorough in explaining the information I needed. She walked me through step by step the information required by the HOA request. SHE IS AWESOME; OUTSTANDING; most of all PATIENT and PROFESSIONAL.

Alisha has been working with me as our property manager for the last 5 years, and she is Absolutely Amazing!! I'm so grateful to have a manager who is professional, kind, and dependable. I really couldn't ask for a better community manager, and I'm thankful.

Diana was very professional, knowledgeable, and helpful. She answered every question I had and me feel appreciated as a HOA client an address every question I had. I would recommend her services as a representee to any of your clients, I would like to thank her for how she treated me. On a scale of 1 to 10 I would give her a 10. Wilson Bernard Condo owner Bldg. 6, 307 Gladstone dr. McDonough, Ga. 30353

As a homeowner in Howell Park for over 20 years, I’m very disappointed in the management from Heritage Property Management. For many years (2016–2019), this company was completely hands-off. They allowed the community to decline, with no enforcement of HOA rules. There was a unit in the back that looked like a swamp — overgrown weeds, standing water, and no action taken for years. More than 50% of the neighborhood are renters, and many are allowed to break rules openly — like hosting weekday yard sales, overloading driveways with cars, and ignoring occupancy guidelines — while homeowners like…

Heritage Property Management is awesome! My property manager, Beth Herskovitz is awesome with her response and attention to detail. I truly appreciate her professionalism.

Representative, Fritzie was awesome. She was compassionate, understanding, helpful, and knowledgeable (on navigating through the web page). She was attentive and she listened through my tears, misunderstanding and my unawareness to the plight I was in. Yes, it was my responsibility, but I unintentionally was unaware of the circumstances. Ms. Fritzie explained in detail what happened. She walked me through every step in making a payment, and through it all, showed empathy indicating she clearly understood my explanation of my lack of responsibility. She did NOT made me feel inferior or irrespo…

Very pleased with the knowledge and communication skills of Mel great job

They aswered phone quickly and was very polite. Requested my property address, once given, answered all my questions. Over all great.

If ZERO or NEGATIVE stars were an option, that’s where I would rate this company. If you want a completely non responsive property management company, they’re the best! It must be hard to alert all their properties of freeze warnings because that’s all you’ll get here.

Thanks for your quick and helpful support @Joy Rivares

Great call with Paula . Displayed excellent customer service!!

Joy Rivares answered my call for service and was friendly and thorough. When I first called, the phone became disconnected. She quickly called me back and handled the situation that I was reporting by forwarding the information on to the property manager.

Fritze was awesome very patient. She guided me in navigating my request.

Great customer service from Joy Rivares at Heritage Property. She was very helpful in walking me through how to submit a request for information on the Heritage Property website and then after the request was submitted she told me she would forward the request to the property manager. I expect to hear back soon on my request.

Extremely frustrating experience dealing with Heritage Property Management, specifically with Mel. Despite multiple attempts to provide documentation and resolve account issues, we continued receiving conflicting information and unnecessary delays. We previously submitted supporting documentation, only to later be told different documents were required. Communication was inconsistent, and access to account information was delayed because the management company information was never properly updated, despite repeated efforts. It should not take this much back-and-forth just to authorize a man…

Fritzie Empleo Was efficient and solved my issues right away

Heritage Property Management (HOA) has zero interest in meeting the needs of homeowners. Following the death of my husband, I notified Heritage Property Mgmt., so they could update their records, and send all future correspondence in my name. I have lived in my home for 24 years with my husband, and my name has always been on the warranty deed. Sadly, despite repeated attempts over more than eight (8) months Heritage Property Management has failed to act. Although, the death certificate contains protected health information they demanded the document. Then the asked for a certified copy of th…

Mrs Fritzie, was exceptionally polite and patience with me during my process of making a payment. It took me a minute because I’m not completely tech savvy, but I do know him a lot, but she was so so helpful and I pray her for a better pay.

Janine was very sweet and professional Problem solved

Mountain Crest Community, Cumming. Shout out to Teresa Brewer, our community property manager who is knowledgeable about HOA operations and governing documents and is generally responsive to homeowner and Board inquiries. Day-to-day administrative tasks such as coordinating vendors, handling communications, and supporting Board meetings are handled in an organized and professional manner!

She was great , very helpful

Heritage properly management always been great to our community. I have been in the same community for 12 years now and we’ve had multiple managers over the years and they all have been great. Recently our community was assigned with an new manager and she has been excellent. Without her, our small community would be in disarray. Thanks to Christine Lamb which always provided guidance, created new initiatives on making the community better, helping us cut cost without undermining the output. Our community is way better than it was before and I can sleep well knowing she is there to help. I wo…

Very professional and helpful

Responsive and professional. Christine Lamb is an awesome property manager.

Our account manager Coral is very good. Very patient with a new HOA officer, very knowledgeable and professional in understanding our situation. Would recommend to anyone

I would like to send a great big shout out to the employee who assisted me in getting my delinquent HOA bill settled. She is terrific, polite, knowledgeable and a great asset to your company. Sincerely, Doris W Johnson

Joy was very polite and courteous. She guided me clearly through my issue and questions. She was very patient as I worked online completing the payment. Great job!!

I was having issues linking my two properties into one account. I called the phone number provided, and was expecting to have to leave voicemails, send emails, etc. To my surprise an actual person answered the call. Diana was quick to answer my questions and get both accounts handled in less than 5 minutes. I am not a huge fan of HOA's so kudos to Diana for a job well done. Thanks!

Joy was very helpful and attentive to my concerns. I enjoyed working with her today.

I had a very patient customer service representative. I am. old and hard of hearing and she was most gentle and helpful. I am so thankful for her assistance.

CSR person was excellent She answered all my questions and was very knowledgeable and easy to talk with.

Good customer service

Customer service was kind , sweet and very pleasant!

She is. Very helpful and understanding thank

I have been trying to get the problem solved since past 8 months and no body really helps. I really don’t like to speak or leave a bad review but this people are getting on to my nerves I am being billed every day $25 my account reflects $2800 already. All I need is someone who can get on the call and explain how this one can be solved they just send on email saying arc is denied that’s it. This is ridiculously very poor mgmt company

I want to send THANKS to "FRITZIE" the operator who walked me through the on-line payment process for my annual Homeowners General Assessment payment. She was a BIG Help to me!

I called to confirm that I understood my account information . I was the 5th caller in line but there was not a long wait at all. Mariel Butac was the customer support person I spoke with and she provided clear and concise answers to my questions. She was professional with her explanation and support, which aided me in understanding the details of my account.

Mariel Butac spent considerable time trying ti get in contact with River Ridge HOA to find out when I will receive help to remove tree branches from the back of my home. I appreciate all her efforts to get an answer fromthem.

Fritzie Empleo - HSC was EXCELLENT!!! She was sooo professional, however, able to understand a first-time user. I felt confident and was thoroughly assured that my payment would be timely and successful. I really appreciated her service.

I had a great experience working with Fritizie Empleo (HSC). She was very professional, courteous, and efficient, and she was able to get me exactly what I needed in a timely manner. Her knowledge and positive attitude truly reflected well on the company. She presented the company in a very positive light, and I appreciate the excellent service she provided.

Joy was very responsive and pleasant. Solved my problem immediately!

Takes your money for HOA dues and does not even respond to requests for maintenance

I am a new home owner and Fritzie Empleo - HSC did an excellent job regarding my inquiry related Waste Management services. She even provided me the phone number to contact them directly. She also took the took the initiative to provide me important information and additional details about my home ownership assessment and what is included. Thanks, Friyzie!

Diana Enopia - HSC provided excellent customer service and was very professional. She addressed my immediate concern related to the amount of the 2026 HOA fee. She sent me a link to respond to the notice of non compliance received. She was pleasant and extremely helpful!

Kayla is a great help! Thanks

I have been having issues with some bad neighbors in my community. The verbally assaulting, harassing and threatening kind. One over the fact that I feed the registered to the property feral cats that are protected by law with the trap & fix & release back to the property program. Fritzie Empleo has been very attentive and appropriately concerned regarding these issues as the neighbors in question have had to be delt with by the police more than once but continued to be an issue by continuing to harass, trespass, and causing vandelizums to mine and others property. The police have made reports…

Mariel Butac - HSC Was very helpful, positive, informative and empathetic. Mariel even sent the complaint I had for another resident on my behalf. Great customer service.

Diana was amazing. She showed me how to navigate the system and a timely matter- I was very happy that she was at work today- thank you Diana!!!! ⭐️ ⭐️ 🌟

As a new owner, my first interaction with Heritage Property Management was very positive. This is because Diana Enopia was very helpful in guiding me. Thank you Diana!

Joy was so kind and professional that she helped me greatly with my request of leasing matter. Her patience and sweet voice was greatly appreciated.

Joy was very professional & explained everything clearly to me. My issued was resolved & she was very pleasant to speak with!

Pauline Pastrana was courteous, attentive, and showed genuine concern. She explained the use of the portal thoroughly and addressed all my questions clearly. Thank you!

She was very patient and help me a lot

Diana was pleasant, polite and attentive to my call. She assured me that the two payments for September would be adjusted to show one payment for September and the second payment would be applied to the October fee.

I am a new member with Pine Bluff HOA. Joy Rivares - HSC helped me create the Heritage Property portal and went me through the process for a request of building my backyard fence. It has been a great experience doing the online work with her assistance.

The representative was very professional and was able to help me resolve my on line issue

Mel was very helpful in helping me log in and reset my password. She was very patient with me.

I had a very positive experience this morning trying to figure out a billing problem on my account Joy Rivares, who was the representative , was patient, thorough , efficient and took her time explaining it all to me. I appreciated working with someone who understood I needed extra support and was kind enough to take the time to assist .

Casey has been incredibly responsive, efficient, kind and courteous any time we’ve had a need or concern (currently dealing with a water leak!). And we understand how challenging it is to manage multiple properties and all those homeowners! Thank you, Casey!

The property management person that I spoken with was excellent!!!

Joy Rivares was patiently listening to my ARC request problem and helped me sort out the problem by coordinating with HOA. I am glad that she picked up my call when I dialed the number.

Very sweet and helpful!!!

I called to verify that my payment was 'recurring" not just one time. Joy was very patient and helpful, she guided me thru the payment section of portal, and I had entered it correctly. Thanks, Valerie

Sharmane Jayobo was awesome. She helped me set up auto pay which i could not figure out. She took the time to do it herself. Thanks Sharmane!

Joy Rivares was o joy to work with. She was very personable, knowledgable and easy to work with. She had all the answers and set me at ease with setting up my account and password.

I followed the instructions I was provided and they got me nowhere. I was just dumped into voicemail box after voicemail box, never spoke to a person and nothing was resolved! Please call me ASAP!

When having issues navigating their site I called a spoke with a Diana Ehopia and she quickly and easily walked me through everything. I really appreciate her help in making a frustrating situation so much better.

Diana was wonderfully helpful and patient.

If I could give no stars I would. Worst management company ever. I’ve lived in my neighborhood for ten years and I’ve never felt so harassed. So many in our neighborhood feel the same way. Save yourself the headache and select a different management company!

Great customer support! Joy was very pleasant an excellent with customer service

I was so impressed that Joy worked with us until we got everything done that we wanted to do. She is a very dedicated employee and we appreciate her very much.

Joy Rivares - HSC was very polite.

I contacted Heritage Property and spoke with Kyla. She was very kind, listened the situation and try to solve the issue. She is awesome!!

Diana was very helpful in resolving my inability to login to the portal and setup my account.

Joy was very patient and helpful, assisting me in paying my account on Vantica!

Since our community has been under Michelle Shular’s management, I have noticed an incredible change for the better. She is prompt and meaningful in her responses and always values our experience.

I appreciate the helpfulness of Joy Rivares in answering my questions about the HOA dues billing process. She was very proactive and polite, resolving any confusion about the process I had. Thank you. - Phil Barry

What a relief to have great service from our property management company. Diana Enopia, your the best! I don't call often, but when I do, you can bet it's important, and Diana took it as seriously as I did. Thank you!

Unfair Fines, No Accountability, and Zero Communication Heritage Property Management has been the most unprofessional, unresponsive, and unfair company I’ve ever had to deal with. I was fined $376 for not pressure washing my driveway—despite the fact that many driveways in the neighborhood are in the same or worse condition. I personally spoke with several neighbors, none of whom received citations or fines. This is selective enforcement at its worst, and it feels personal and discriminatory. To make matters even worse, I provided photo proof that my driveway had in fact been pressure washed…

Mel showed absolutely positive kindness , professional knowledge, concern and helpfulness to this ole 83 lady today. I am most appreciative. She made a great difference for me. Keep up the good work. Rosa Fite 8/5 AND 8/6/2025

Ann addressed my request very professionally. The issue was resolved right away. I appreciate her and hope Heritage Property recognizes her dedicated service. Sandra Mapp Carlyle Square M3

She was professional and courteous. She took the time to provide useful info and an explanation as to my concerns about receiving repetitive emails about an issue that I thought was resolved. She stated she would alert the IT department that it would be extremely helpful and beneficial for them ti correct this issue to prevent it from continuing to happen. I appreciated her feedback.

WE had a good service with Ms. Fritzie today. Thank you!

Just a note to commend Sharmane Jayobo for doing a good job of answering my questions and providing help in setting up my account.

Today, I interacted with Sharmane Jayobo, Heritage Property Management. She was attentive and very helpful. She took the time to listen to my concerns and eventually provided me with some needed information.

They are the absolute worst. They are unprofessional and will avoid helping owners anyway possible. Please if possible don’t use them. I would not recommend.

100% sure this is the worst property management company in existence. Tasteless process with unnecessary procedures. Would not recommend this company to my worst enemy. If your home is under this HOA company BEWARE!!!!!! DO NOT PURCHASE THE HOME!!!!!!

The absolute worst.

Absolutely horrible HOA management. There’s absolutely no recourse for rogue HOA. There’s always a wait to get someone on the phone. They don’t respond to voicemails either. They answer emails ONLY when telling you that you must pay. There’s no way to dispute so you can just be fined if someone feels like it. An absolute joke. I’m an adult so I don’t expect the world to be fair, but with all the HOA stories online/in the news I now understand. I’ve tried to resolve this respectfully and intentionally, to no avail. Heritage needs to take more responsibility because folks are ruining COMMUNITY.…

Hello, I am reaching out to leave a review as my sister’s reviews were taken down. We both live at an extremely poorly managed Heritage property. We’ve been trying to reach our property manager for months with zero response. But as soon as my sister left a negative review here, she got an immediate reply. Too bad that reply was just a generic, gaslighting response full of empty promises. She left another review in hopes of getting some traction, but surprise — that one disappeared too. It's incredibly disappointing to have to deal with such a delinquent company. Heritage’s response stated o…

I live in OTB and ever since Michelle Schular has taken over our community I have seen such a great improvement!!

I have nothing but AMAZING things to say about one of the staff members here, Michelle Shular. I had an issue with my payment not going through and I was able to get right in touch with Michelle and in a matter of an hour or so, everything was solved!! She is so pleasant to work with and gets the job done. Thanks so much for your help Michelle!!!

Customer service very rude and aggressive. I spoke with Ms. Maria from HAC

We recently received an intent to fine letter in January for our hedges. We cut our hedges that day and emailed back to confirm, sending a picture a couple of days later. Our account now shows up to $500 worth of fines ($25 a day). They have not responded back to at least 4 emails and are absolutely impossible to get in touch with on the phone. What an absolute joke of a company.

You can't get anyone on the phone to talk to with this Property Management Service. They also don't respond to e-mails. I called and sent an e-mail with issues and questions weeks ago and never heard back from them. You should at least be able to talk with someone on the phone. My guess is that they are too big and have too many properties given their staff and ability. I've owned several condos, and this is the worst property management service I have ever experienced. I would give them 0 stars if I could.

Stephanie is always a pleasure to speak with. She’s very helpful. If she can’t help you she will direct you to the person that can.

Heritage Property Management is literally a joke. The HOA board members work with them to take money and never respond to calls, emails, complaints and do not hold HOA boards accountable according to bylaws. Zack and Amanda are horrible communicators. I notice the great reviews are from HOA board members and this makes sense because apparently Heritage only communicates with board members. Our Board has hijacked our community and Heritage won't call meetings let along not even respond to calls or emails from our community. However, they are getting paid for services not rendered.

Denise is a breathe of fresh air in dealing with the HOA. Polite, friendly, and cares about our community.

The best -- patient, kind, helpful -- excellent service. The best service I have ever had. Lynne Dyckman

She worked to fix one of many problems Heritage created years ago and was never fixed. She stayed on the line until It was fixed and confirmed.

I have really appreciated the response from Heritage Property Management, namely your representative, Erica Barnaby, since Erica has come on board handling our community. Erica is extremely professional and timely with her responses and has always kept me in the loop of any and all pending issues this past year with our home here at Aldyn. I can't thank you enough for assigning Erica as our direct contact here for all residents, and for the overall management of Heritage working along side our HOA board here at Aldyn. Kind regards, John Warner

I live in Del Web Chateau Elan 55+ community. Michelle Peckham is our CAM. Michelle is perfect for the job. She is fair, consistent and always willing to listen. I would like to recognize Michelle and her team Kyron and Cory as the BEST managment team to have for our growing community. Thank you for recognizing all of them.

Incompetent and unhelpful with any issues. Customer service number can never provide any answers, emails and portal requests go unanswered for months and onsite team doesn't answer phone. I have been trying to reach the onsite manager by phone and email and very unresponsive.

Further, my earlier review below, I am posting yet another epic fail on their part. While I know the response from the CEO Gavin, if he bothers to respond, will be an impersonal copy and paste droning on and on. He must be paid by the word count.) I will post this anyway. There are violations that happen that don't get addressed. Currently, what is happening is a homeowner is changing the structure of the home. When asked if they got approval, the owner said they tried four times and Heritage will not return calls. I knew all too well this to be fact. So they took it on themselves to make th…