Home365 - Atlanta Reviews

I’ve been with this company for several years and they have really turned it around. I get punctual customer service and responses within 24hrs. Simone is excellent and responds quickly and politely. It used to not be like this but I have been quite pleased with the service home365 has provided.

My rental’s in Smyrna, and I’ll be honest, I’m not the most organized landlord. They’ve basically kept me sane. Rent lands when it should, and whenever something needs fixing, I get a short note with exactly what’s happening.

First time working with a management company so I was a bit defensive. Shavonne and team got my property listed, deposit collected and tenant moved in fast. Money moved into my account with background checked income verified tenant on 12 month lease. There is no arguing with results. I’m in Atlanta 30315.

I’ve owned rentals for a long time and usually manage them myself. This one I decided not to. Honestly, the biggest difference is mental space. I’m not thinking about the house every week.

I want to sincerely thank Idaly Moriel from Home365. From start to finish, she was patient, kind, and extremely attentive, guiding me through every step of the leasing process and keeping everything on track, even during delays beyond anyone’s control. Her professionalism, diligence, and genuine care made the move-in process smooth and manageable. I also want to thank Nicole, the showing agent who was my first point of contact and introduced me to the home. She stayed in touch throughout the process even when she didn’t have to, providing consistent guidance and support. Her kindness and atte…

July heat knocked out the old fridge. The team sent an appliance repair crew the same day, and it was covered under my plan

My Decatur duplex was barely breaking even until switching managers. They boosted rent on both units and found tenants who actually care about upkeep. When tree damage required extensive repairs, they managed contractors and insurance claims flawlessly. Finally making real money on this investment.

Military deployment meant finding trustworthy management for my Brookhaven property fast. Home365 handled everything while I was overseas - maintained my house, kept tenants satisfied, deposited rent reliably. Came home to a property in better condition than when I left. Exceptional service for military families.

Been a landlord in Atlanta for 7+ years and never experienced service like this. Their preventative maintenance approach has saved me thousands on my East Atlanta Village property. Their tenant screening process is thorough and effective. Their online systems make everything transparent and easy to track. When my tenant's water heater failed, they had a replacement installed within 24 hours—completely covered under their protection plan.

Home365 transformed my experience as an Ansley Park property owner. Their systematic approach ensures my investment is properly cared for while generating consistent income. Their tenant placement found responsible renters quickly, their maintenance program handled several repairs without charging me extra, and their communication is always clear and prompt. Best decision I've made for my rental!

Owning a rental home in Sandy Springs while living in Texas seemed impossible until I found this management team. Their communication is exceptional, their systems are efficient, and I no longer worry about maintenance emergencies or collecting rent. The online portal gives me complete visibility into my property's performance, and their maintenance coverage has already saved me thousands. True professionals delivering real peace of mind!

Vacancies used to stress me out, but this time, when my tenant moved out, I kept getting paid thanks to their Rent Guarantee program. They handled the entire turnover—cleaning, small repairs, and marketing—without me losing a single month of rent. Having that financial stability while they worked to find a new tenant made a huge difference.

Trying to manage a rental property from another state used to mean endless phone calls and overpriced contractors. Since switching to this team, I don’t have to deal with any of that. My tenant recently had a problem with the stove, and by the time I checked in, it was already repaired. I didn’t have to chase anyone, negotiate pricing, or wonder if it was handled properly. That level of service makes all the difference.

I had a tenant who stopped paying rent and ignored all my messages, and I had no idea what to do. Thankfully, these guys handled the entire eviction process, from legal paperwork to court filings. On top of that, they covered the missed rent, so I wasn't losing money while waiting for everything to get sorted. Once the eviction was finalized, they made sure the property was cleaned and repaired, and they foun-d a much better tenant within a few weeks. I honestly don't know how I would've handled this situation without them.

I appreciate that they don't just wait for things to go wrong—they actually prevent problems before they happen. During a routine inspection, they noticed some early signs of mold in the bathroom. Instead of ignoring it, they sent a contractor right away to fix the issue before it turned into something expensive. I never would've caught that on my own. Having a team that actually looks out for my property long-term is why I keep using them.

I’ve owned rental properties for years, but tenant issues always drained my time and energy—until I partnered with this team. They’re pros at tenant relations! My Atlanta property had a tenant who wasn’t paying rent, and they handled the situation with professionalism and care. They worked out a resolution while keeping me informed without any stress on my part. On top of that, their screening process is impeccable; they placed a new tenant quickly who has been a dream so far. The whole process felt seamless, and it’s clear they know this market inside and out. Whether it’s finding quality ten…

I used to worry about every little repair request my tenant made, but not anymore. They’re prompt, professional, and always keep me informed. Plus, they cover the costs, which makes budgeting so much easier. Truly a hassle-free experience.

I’ve been really impressed with how they manage my Atlanta rental. They’re efficient, find great tenants, and handle everything so I don’t have to. Once had a scheduling conflict with a repair, but they took care of it quickly. Makes being a landlord so much easier.

I had a tenant who stopped paying rent and was unresponsive to any communication. I dreaded the thought of dealing with the eviction process myself, but Home365 handled everything for me. From filing the paperwork to ensuring the process stayed on track legally, they took care of every step. It was resolved much faster than I expected, and they even covered the lost rent under their Profit Protect Plan. I can't thank them enough for turning what could have been a nightmare into a smooth, stress-free resolution.

They’re really good at finding quality tenants. I haven’t had any issues with rent payments or property care since they took over. Their screening process is thorough, and I like that they focus on getting the right fit rather than rushing to fill the space.

The best thing about working with them is their attention to detail. They conduct regular inspections of the property, so I’m always aware of its condition. When an issue was flagged, they immediately scheduled maintenance and had it fixed before it escalated into a bigger problem. It’s reassuring knowing they’re looking after everything, even when I’m not around to check myself.

I was struggling to find the right tenants for my rental, but this team took over and made everything so easy. They found a great tenant in less than two weeks and even handled all the background checks and paperwork. Plus, the rent collection is automated, so I don’t have to chase anyone down. It’s been a total game-changer for me as a property owner.

I’ve had them managing my rental property for about a year. Overall, they’ve been reliable—tenants are happy, and they handle maintenance pretty well. However, there have been a couple of times where communication could have been better. I’d appreciate more updates without having to ask. Still, the fact that they cover certain repair costs has made things much easier for me.

Living outside of Georgia, I needed a company that could handle all aspects of my rental property in Atlanta. Home365 has been excellent—they screened tenants thoroughly and took care of the rent when my last tenant moved out. Their Profit Protect Plan has provided financial peace of mind, and I’ve been really impressed with how smoothly everything has gone. Highly recommend for Atlanta property owners!

I own a rental home and I’ve been very pleased with Home365’s services. Recently, they handled a tenant transition, and I didn’t have to lift a finger. They took care of all the repairs and even covered the lost rent while they found a new tenant. Their Profit Protect Plan is a huge plus, making the whole process stress-free and financially stable!

Home365 has made managing my rental property in Atlanta an easy, stress-free experience. From routine maintenance to dealing with tenant requests, they handle it all. Recently, they sent a roofer to fix an issue I hadn’t even noticed, and the cost was fully covered under their plan. I’m very impressed with their proactive approach and attention to detail!

They are pretty quick with the response. I like my new porch and the tree fell in my back yard they got right on it.

Once I put an application in, I was sent a link immediately to schedule and tour the property. Although there were some hiccups with viewing the property initially, Idaly Moriel contacted me immediately to reschedule. She went above and beyond to work with me! I appreciate her time and patience and her focus to helping me! I would definitely work with her again. Thanks Idaly!

I’ve had an excellent experience with this property management team because of Simone. They are responsive, professional, and always quick to address any questions or maintenance needs. Communication is clear, updates are timely, and they truly make the rental process smooth and stress-free. It’s rare to find a management company that cares this much about both the property and the tenants. Highly recommend for reliable, top-quality service!

If i could give 0 stars i would. If you see that a property you’re interested in renting is being managed by home365, RUN FAST! Had i known id be dealing with this company and not JMaxx properties i would’ve never applied for this townhome. For starters there website states that there’s an office in Atlanta, but google takes you to the Kroger on Ponce. If it’s in Ponce city market it’s hidden. Then you can never talk to an actual person. I’ve been communicating through a support chat with Idaly, and she’s selective about what she responds to, & doesn’t keep up with the communication. This com…

I worked with Idaly Moriel to rent a home for my family. She was very helpful in answering all our questions and making our move easy.

I've rented a few places in the past, and this was by far the easiest transition. The team was super responsive, kept me in the loop, and followed through on every detail. What stood out most was how clearly they they explained the lease and move-in steps—it really took the stress out of everything. I felt supported from the star.

My leasing representative Idaly was very helpful in helping me to start my rental at my current apartment. She was able to answer most questions I had and help me to understand what was needed as this is my first rental property.

Home365 gets a 1 star from me until they can prove otherwise. They Did NOT clean our townhouse correctly and did not inspect the unit until our move in day. Had to send out another cleaning vendor which pushed everything back and caused us more money. We did not get our keys until almost 6PM that evening. Moved in to townhouse that was still half way cleaned. Vents dirty, appliances half way cleaned etc. Air doesn’t work in my daughters room plus we have have ants. Mind you we jus moved in on 6/27 and they charged us 2 security deposits and 1st months rent for a total of almost 9K. Fast forwar…

While their app could be more intuitive, their responsiveness and attention to detail make up for it. I finally feel like my property is in good hands.

I’ve rented properties managed by other companies before, but this one stands out. Any issue I’ve had—big or small—was handled quickly and professionally. The team genuinely cares about creating a good experience for tenants, and it shows. If you’re a tenant looking for a well-managed property, you’ll be in great hands.

This team’s understanding of the Atlanta rental market has been a game-changer for me. As someone based in Chicago, I was hesitant about renting out my property without being local. But their knowledge of pricing, tenant demand, and neighbourhood's was spot-on. They rented my property quickly and at a price I didn’t expect. Their professionalism is unmatched—they make every process simple and stress-free. I’m incredibly happy with their service and would recommend them to anyone who values expertise and efficiency.

I’ve been renting out my property in Midtown Atlanta for a couple of years, and this team has been a great partner. Last month, my tenant had an issue with the refrigerator breaking down. They handled it quickly, arranged a replacement, and even negotiated a fair price with the vendor. Knowing they can manage these kinds of situations without me stepping in is a huge relief. Their professionalism really shines in moments like this.

Moved out in October and never received my deposit. No communication or anything. Don’t recommend to move with them. Shady company.

Runnnnn! This is the absolute worst rental experience I have ever had! You cannot even speak to a human! I’m counting the days until my lease is up if I don’t end up filing a lawsuit prior. The owners are in control of repairs and allowed to make cheap unhelpful attempts to repair issues. My laundry room has been gushing water for almost 2 months, anytime I attempt to do laundry. I’ve opened multiple tickets and it’s been actually laughable the attempts to repair. The people that come out to repair look like they were hired off the street have no proof they are an actual reputable vendor. I’v…

Do not move to their property. You can’t actually talk to someone about your issues and then because it is property management the person that owns the house will decide if they want to renew your lease and then give false lease ending dates also they never call you to talk the issue out which is so irritating and also the lease will say one price and they will up your rent more than what the actual lease says. DO NOT RENT THEIR Property

Dany M is super friendly even when you come into the office upset at everything

Daniela Razo efficiently solved my problem with the door in my apartment, demonstrating skill and professionalism. I appreciate the prompt and effective service.

Daniela Razo and Alex with Southeast Synergy Services were great, Alex is always great! He’s worked for us before and is always so nice and does great work. Definitely recommend them!

The great service and fast response that I had received from Daniela is Excellent that I had to do this review. Thank you for the help in everything you have done for me!

They are fabulous! They respond very quickly and Daniela and Alex are very good at communicating and staying in touch. Plus they show up quickly and fix everything in a timely manner! I’d highly recommend!

Awesome job in communication and getting things done fast. Daniela Razo was very professional and eager to help. Which is hard to find now in days. Thank you for the help!

Daniela Razo is a great person. She is always helpful. Exceptional service and communication skill! Her attention to detail and prompt responses have made our maintenance experience smooth and stress-free. Thank you.