Homeowner Management Services Inc. Reviews

Hms has only been working with our community, for a short period. And our community can see a difference.Our community was left in a total shambles that words cannot describe Wendy, Susan and the Hms Staff is and have giving our community hope again, with no judgment. We are grateful to have Hms as part of our team, to make this community great again.

Damian Ramirez helped me in getting HOA managed by HMS , to secure architect approval in timely manner with proper expectation and followup. His handling of this matter with professionalism and respect for home owner created trust in managing HOA management as a leader. Thank you Damian.

As a member of our HOA Board, I can confidently say that transitioning to HMS Property Management in January was one of the best decisions we’ve made. Five months in, the progress we’ve achieved has been remarkable — especially given the significant number of issues our association was facing. Our property manager, Diane, has been extremely helpful. She is responsive, professional, and genuinely invested in helping us move forward. What sets her apart is her willingness to go beyond simply responding to questions with know direction. She actively offers suggestions and, when she doesn’t have a…

HMS has just become our HOA Mgmt Co. We are already off to a great start. Several key staff members introduced themselves in person at our annual HOA meeting, and reviewed the online interactions available to meet our needs as a community. When I used this process for a home improvement request for approval Julie was responsive and helpful in ensuring everything needed was submitted to ensure a timely approval so that we could move forward. I’m pleased with such great service, and have no doubt it will continue.

Our property manager Stacy and Jennifer are always helpful and prompt to answer any questions or concerns we may have. Thank you!

I want to express my appreciation for Homeowner Management Service, our new property management company. Since taking over our community, they have already demonstrated professionalism, responsiveness, and a genuine desire to help residents—something our previous management company seriously lacked. Before Homeowner Management Service came on board, I received a vague notice from our previous property manager telling me to repair “rotted trim,” without clearly explaining where the issue was. I ended up spending over $600 trying to address the problem, and even after contacting the old manageme…

As a long-time agent, I have dealt with numerous HOA's. Natalie Hunsucker and her team have been absolutely phenomenal! Their prompt response to every question our buyers had about the community was top-notch! I highly recommend Homeowner Management Services and especially Natalie Hunsucker to anyone considering hiring them for their property management services! She and her team will take amazing care of you.

I had an excellent experience with the office. They were extremely efficient and expedited my modification request, approving it much faster than expected. Special thanks to Joy Duffy, who was very helpful throughout the process. Truly appreciated the professionalism and responsiveness!

We (395 SFH community) have used HMS for going on 3 years and I don't see that changing anytime in the future. It is so hard to find a management company that is not only responsive to the board members but they are also responsive to our residents. They take the time to really listen to the residents and then properly communicate the issues to the board. You are not dealing with a huge conglomerate. They really take the time to get to know your community and find out what you need and how they can support you. This is so important as a board member. Our property manager Heather, is very…

Janet, Nadege, and HMS staff are incredible. Always available for urgent cases and professional in all support calls and correspondence. Thank you for your year's of commitment to the Paces Mill Condominium Association!

HMS has been a great change and a pleasure to work with for our HOA. Our Property Manager Diane Amaral has been attentive and proactive in keeping our community up & running. We are on our 2nd year with HMS and we feel the difference with how well the everything is being managed. The Board's concerns are heard and HMS handles the main lift of the community. We are very happy with Diane's work & management. Cannot recommend Diane & HMS enough!

Jackie LeVaughn is the property manager for our HOA, Oak Ridge Estates. She has been very helpful and timely in all her responses to Board questions and suggestions. She is very easy to communicate with, approachable, and very understanding toward our community's needs and in her handling of the few covenant violations and delinquencies we have had. She is very thorough in her inspections and this helps us maintain the good outlook of the community in accordance with our covenants. Recently, she was very helpful when we asked for her input on how to better align HMS' and the Board's approach a…

HMS has been a good partner in managing our community.

As an HOA Board member and long time resident of Wildwood Springs ( Roswell Ga. ) our board has had an excellent experience working with Homeowner Management Services led by Janet Fotey and Julie Kiep. Their team is professional, responsive, and truly cares about the properties they manage. They handle our boards and neighbors requests promptly and keep communication clear and consistent.Our community has never looked better, and it’s good to know we can rely on their expertise. Highly recommend for any homeowner association looking for dependable management as we have been working with them f…

Wildwood Springs has been using HMS for over two decades. We have been very fortunate to have the same property manager for over 10 years. Janet is very knowledgeable about our community and provides very consistent services. Janet is very experienced as a property manager and our community really values the breath of knowledge and guidance she provides. The accounting services provided by HMS are excellent because they provide us transparent accounting and prompt reports at the beginning of each month. We really appreciate the services provided by Janet and HMS. Dan, President of Wildwood…

I've had a home in an HMS community for over 10 years and wanted to share my appreciation for the oversight and management of our neighborhood through our HOA and HMS. Diane and Kathy communicate very effectively through text, email, and mail and, in the end, help us to all feel a greater sense of pride and community. Thank you and your entire team.

Our HOA has enjoyed working with HMS for over 10 years. Natalie with HMS is wonderful, thorough, and keeps us on track for the year. We appreciate our partnership with a reliable company!

After many years with the same management company, our Board determined that it was was time for a change. After vetting several companies, we narrowed our search to two. We interviewed both companies and ultimately chose HMS to manage our community. Their presentation was phenomenal! Wendy walked us through their processes and answered all of our questions. The tools that they provide homeowners along with their overall organization are second to none! After struggling with our previous community management company for way too long, we are excited to be working with HMS.

As a newly-appointed HOA president, I appreciated the guidance that Wendy Brant provided in support of our Board and community. She helped us prioritize important safety and security issues within our property, and offered great solutions to streamline our communication with residents. Our Board had previously worked with other HOA management companies, but HMS is by far the most responsive and efficient. This is truly a positive and productive partnership.

We hired HMS after a nightmare experience with another management company. They have delivered on all of the promises made! Kristi is our property manager and is a dream to work with. All issues are addressed in a timely manner and our community has never looked better! I highly recommend them and their team!

I have been an owner in our office park for a long time. Anytime I have an issue or question Natalie Hunsucker is able to help me. This last time she was able to help me with my account issues and walk me through what the issue was.

As the outgoing treasurer for our HOA board of directors, I am very appreciative of the professionalism and quality of services provided by HMS and our community manager, Janet Fotey. Our board was newly turned over from our builder and we were coming off a disastrous relationship with the builder-assigned management company. HMS and Janet did a tremendous job in controlling the chaos for us and managing our financials with welcomed professionalism. I would highly recommend HMS and Janet for their community management services.

Joy L. Duffy always responds to my emails quickly and works to resolve any issues as soon as possible. She is always pleasant to talk to and provides excellent help!

Recently, I had the pleasure of meeting Jackie LeVaughn of HMS! She was in my neighborhood doing her job! She was so nice, and totally professional! I asked if she could assist me taking care of a problem I had been dealing with at HMS! She said,”Absolutely!!” She methodically took down my details of my problem & took my name, number, address; everything she needed! Very next morning, I received an email from Jackie & another employee of HMS & I firmly believe my problem is finally solved! Jackie is the best! HMS is extremely lucky to have her as an employee! Thanks Jackie👍❤️

We hadn't had very much interaction with our HOA, but the times we have had to contact them, they have been very responsive. Here recently, the way we access our pool has changed to gaining entrance by the use of an app. Our access was not working, so I contacted the HOA and had multiple email correspondences with Jennifer. She was communicative, attentive and very helpful in getting our concern addressed. Very pleased with Jennifer!

Joy L Duffy was excellent. She was responsive and attentive to getting my request approved for roof replacement.

Cassidy Smith proactively reached out to us regarding an auto-payment schedule that was outside of the grace period for monthly payments. She helped adjust the auto-payment date so we were not accruing delinquent fees. Very glad she reached out and very impressed with her willingness to help and responsiveness

This is my first time contacting the HOA regarding updates on my property, Joy has been wonderful. Her follow up and follow through have been on point and she made this experience a very pleasant one. Thank you Joy for all of your help!

The violation had been open for a while on my end, so the HOA was justified in wanting it fixed. However, the daily fine system escalates incredibly fast. I'm thankful for the property manager, Stacy, who looked at the facts, saw I fixed it immediately with pine straw once the certified mail arrived, and waived the fines. Good service in the end

Terrible communication and makes things so difficult for no reason. Do not recommend having them as your HOA.

Natalie at HMS has been instrumental in assuring me during the sale of our property when the buyers were asking every detail. She was even answering my questions when she was on vacation. This level of dedication to her homeowners is unmatched.

Our condo association switched to HMS last November 1 (2025). So far it has been a real pleasure to work with our community manager, Diane Amaral. She is knowledgeable and very helpful when we ask questions or have issues and I hope to have many more years working with her. Everyone we have had contact with at HMS has been professional, helpful and accommodating. We highly recommend this company based on our experience so far.

Joy handled our request promptly and efficiently.

I recently received a statement showing past-due HOA fees and maintenance violations on my account, which I knew had already been paid in full. Concerned, I reached out to Mr. Jason Pure and Ms. Stacy Brannam and requested a review of my account. I’m happy to share that they responded quickly, investigated the issue, and resolved it in a timely and professional manner. Their responsiveness and dedication to getting things right did not go unnoticed. I truly appreciate the excellent service and attention to detail. Thanks to their efforts, I’m one happy Walden Park resident! Johnnie (Gwendol…

Being asking for months to get gate code for daughter for gate , every time am told it’s done nothing!!!.Paying almost $200 per month for service fee for what?.

I had a small issue with the payment sent towards my HOA Yearly dues. I reached out to Nadege and explained the issue. She put me in touch with Cassidy almost immediately and they made sure the issue was resolved and followed up about it, as well. Thanks to them for their quick action and helping out. Appreciate it.

Over the past 12 years I have submitted items for approval with the office but never have I experienced the top flight level of communication as I have with Joy. She reached out to me, advised she had it in hand and she would let me know when it was done. I never had to make another call!!! And this morning she advised through email that all was done! Now THAT’s what homeowners dare to hope for! It was a joy working with Joy!

I rented the clubhouse for a baby shower, and the entire experience was awesome. Jason was professional and communicated timely. The community representatives were friendly and helpful. I would highly recommend rental.

I want to personally note the impactful work and my sincere appreciation for the exceptional service Jackie Patterson consistently provides to our community. Her professionalism, responsiveness, and proactive approach truly set Jackie apart. Jackie continually goes above and beyond to ensure that questions are answered, concerns are addressed, and residents feel supported. Her attention to detail and commitment to excellence do not go unnoticed. Jackie makes a meaningful difference in the overall experience of living in this community. Thank you, Jackie, for the care, consistency, and dedica…

Madilyn Mathis is the new go-to for Brooke Ridge and she is wonderful. So prompt in her responses and very helpful.

Great customer service!

Joy was fast and responsive, gave clear feedback on what I missed and was a pleasure to work with!

Nadege with Black Mill Preserve HOA was so helpful and she responded quickly to our request. She is so kind and professional. She explained the process and made it easy to understand the steps to submit the request and we were able to receive approval in a timely basis, thanks to her!

All additional requested info has been provided immediately! Usually it takes forever with much gnashing of teeth- This has been so easy with so much class! Natalie Hunsucker has been wonderful!!

Cassidy Smith has been so helpful to me and very prompt in her return calls! I appreciate her so much!

Thank you for being so kind and helping me so well. And I really appreciate that you always give me the answer I need so quickly. Thanks

Stacy and the HMS team have served our HOA board well. Some items of value are consistently preforming recurring tasks, acting on requests in a timely manner, offering guidance based on experience with other HOA boards and having educational materials available for board members.

Joy Duffy is a pleasure to deal with, and represents HMS and our Townhome Community in a positive way. She is courteous, always pleasant, responds quickly to requests, and works diligently to resolve issues.

This review is for Rachel Shipskie, our property manager at Stonepark! Rachel is the absolute best! She is very engaged within our community and always goes above and beyond to respond and help with anything. She's very friendly and just an overall wonderful person. We are very lucky to have her at Stonepark!

Joy was very helpful in assisting me with a modification request.

Working with Joy was a great and seamless experience. Turn around time was a lot faster than expected.

Cassidy responded quickly and accepted my request, enabling me to use the HOA website, which is essential for a property manager.

Damien Ramirez was very helpful in moving our several architectural modification requests on a timely fashion. We appreciate the prompt response.

Janet has been great to work with. She has always answered my emails in a very timely manner with grace and dignity. It's such a pleasure to have them on our side.

HMS is a great property management company. I love working with Heather Waters as a property manager as she always responds and takes care of issues quickly. I, also, like working with Jennifer Schmidt. Really great support on subdivision issues. Great job ladies!

Julie Ann is very knowledgeable about our HOA services, resources and requirements. She is always prompt in dealing with any requests, questions or issues. We are extremely lucky to have her supporting the West Village community.

Just wanted to write a review for Ms.Joy Duffy , she has been amazingly helpful every time I’ve needed anything she has gone out of her way to help me out with any issue I’ve had , so thank you again Ms.Joy!

Joy was extremely helpful and caring. She understood exactly what I needed and helped me right away. It was amazing and quick service. Joy made the interaction a 10/10!

This company is the least human company on Earth. My health started declining and had to get many procedures done.( This is how this starts). A few summers ago some neighbors in our complex pooped in the pool 13 times more or less. So that summer the pool was barely open. The only amenity in the neighborhood. We had kids and family over and could not use the pool and had to find alternate pools and pay for them. Fast fwd a few weeks we get told that all neighbors have to split the expense of pool cleaning but no proof of the people who did it paying for the repairs. I write to Rachel and expl…

Responsive and very helpful. Thank you, R.C. Shanks! Your guidance and commitment is appreciated.

Very nice amenity for Liberty residents to throw small parties of under 50 people as it’s very conveniently located and spacious enough to host upto 50 guests comfortably.

I recently communicated with Damien Ramirez regarding a modification request we submitted. His response time and professionalism were both stellar. It was wonderful to deal with someone so responsive, when in this day and time, so many people are not.

Review for Homeowner Management Services (Suwanee Brook – Buford, GA) If I could give zero stars, I would. This HOA management company is the worst I have ever dealt with. I received a $25 fine for a small weed issue in my lawn, which I paid immediately. To fix the problem long-term, I replaced my entire yard with new sod and even hired Top Turf for regular weed control. I submitted multiple photos and emails through their app as proof, but they completely ignored my efforts. Fast forward to June, I put my house on the market, and after it went under contract, this company suddenly posted a…

Worked with Joy and she was a joy to work with. Received some violation notices in regard to needing to paint a portion of our home. She was understanding and gave us extra time to get it done after pressure washing first. Joy was quick to reply and very friendly during the process.

Joy Duffy is professional! Very responsive and happy to answer questions and address concerns!

Damian has been very helpful with my HOA paperwork.

I incurred a maintenance violation regarding the exterior of our home, to fix the issue was costly. I contacted Mr. Pure of HMS who manages Walden Park and I requested 2 extensions, one to find a contractor and the other to pay for the contractor. I greatly appreciated Mr. Pure's comportment, he was empathetic and professional each time I contacted him, giving me the time I needed to fix the violation. In fact, the job was completed before the second extension. Mr. Pure definitely made this uncomfortable situation easier to maneuver and get through.

Been trying to access the community pool at Annaberg for 2 months. No communication between HMS and rental company. No returned phone calls or emails, piss poor management of a genuine and low level customer service issue. But I'd bet if there was a fine to be handed down they'd be all over it promptly . Very disappointing as summer is about done

Can't say enough great things about this team! They were very responsive, and quick to assist me with everything I needed for my home project. Fantastic team to work with! Really glad they manage my neighborhood.

HMS has been a great management partner for our community in Marietta. Jackie does a wonderful job and is always on top of things. Would recommend this company to anyone looking for a reliable management company!

I had the pleasure of being assisted by Julie Anne Cooper-Williams who is the association manager over Pembrooke Park/Avalon subdivision. Undoubtedly, she was very attentive to my needs and concerns. Her professionalism goes unmatched, and I was really impressed with how quickly she responded to my email! Overall, my experience was excellent — a true example of top-tier client and customer service. 10/10.

I want to thank Joy, the manager at my HOA, for her outstanding professionalism and efficiency. I recently received a letter of compliance regarding cobwebs on trims of my property, and Joy handled the matter with impressive speed and clarity. She communicated with me and the property manager promptly and always in a respectful, cordial tone. She helped me understand exactly what was required and even offered practical, budget-conscious solutions to resolve the issue quickly. Thanks to her guidance, I was able to bring my property up to the community standards without stress or delay. This lev…

Nadege did an excellent job! Very responsive, knowledgeable, professional and polite.

Ally Gurrera an associate at HMS for The Falls of Braselton is vary helpful and responsive. Keep up the good work Ally

Diane did an amazing job for us tracking down a key for the AC units....great communication and response. Thanks for helping us out!

As a first time volunteer as Co-Pres HOA I had many questions. HMS and specifically Diane answered all of my questions, clarifying procedures when I needed her. She helped solve problems and provided tools I needed to move forward. Diane was always available and supported quickly and kindly.

We moved into our neighborhood just this year and tried our pool keycard for the first time, which did not work. The card was given to us by the previous owners. I contacted HMS by email on Friday evening (after hours) and got a response first thing Monday morning. They fixed the issue electronically within minutes!

Abraham C. was very friendly and helpful. Thanks to him all my concerns were resolved. He is amazing!