HomeRiver Group Atlanta Property Management Reviews

0/5 Stars - Avoid at All Costs ​Worst property management company. Do not trust them with your property. Never. ​Using HomeRiver Group has cost us thousands of dollars and endless stress due to their absolute negligence and lack of professionalism. If you are a property owner, run the other way. ​Here is a breakdown of our horrific experience: ​Zero Tenant Screening & Transparency: They did not verify tenant, never introduced or met with us, and just blindly sent a lease to sign. They refused to provide any basic details about who was moving into our home. ​Kept Our Late Fees & Haven't ret…

My wife and I own: managed a couple of properties for years and have been plagued by unfit tenants who only lowered our property’s value. Tabitha resolved our issues almost overnight; and for the first time returned a profit! I can’t explain our appreciation for her services.

I’ve lived in the same house for three years! I’ve never been even one day late on my rent in three years! I have sat two different times with no air conditioning for over a month because this company doesn’t care to get things fixed in a timely manner! Now I have a broken garage door with no way to get my car out! I have to work all weekend and don’t know how I’m going to get my car out even though a technician came by yesterday and said it was an easy fix, as usual Homeriver is dragging their feet about approving it to get it fixed! Paying $2100 a month in rent and not getting things fixed i…

I have rented 2 homes with HomeRiver Group. The first I stayed in for 7 years until the owner sold the house. The current house I've been in for over 2 years. Property selection is nice and a good value. There is open communication with property management and repairs are handled swiftly and professionally. The only thing I do not like is the Resident Benefit Package they keep trying to get me to pay for even though I have and pay for my own renters insurance.

Property Management are great in responding to issues.

Angela took care of me right away! Easy like Sunday morning! So nice to have people with customer service in mind!

The tech was excellent and he did an awesome job

Terrible company. They communicate swiftly to get your money but any other time you are on your own. If you really need a place and there’s literally no one else try it out but you’ve been warned and good luck.

He did a great job reattaching the door frame.

I have friends that live in one of these properties and it a dump. They have a hard time getting anything fixed. I believe these properties are owned by group of overseas companies. They are all about the money. This weekend the air conditioning broke down and here it is Monday and it is still not fixed.

I've lived in one of their properties for over 3 years now and whenever I've had any issues they handled them immediately..

Renting from Home River Group has proven to be a distasteful experience. There is little to no follow up with the “tenant” and no relationship. They’ve failed to provide adequate information on charges they trumped up during the move out & only published them once tenant was long removed from home. This proved to be a less than favorable situation as they handed this debt over to a debt collector & did not care to speak about it. The property manager has been non existent during this process & I have yet to hear anything.

Repairs are fast and easily scheduled.

Thank you Andrea

José Baluyot was extremely helpful, thorough, and responsive in helping me address the continued struggle of being ignored by our current Property Manager (initials K.R.) who was not addressing a rodent problem in our property that, per the contract, is clearly landlords responsibility. I hope the Property Management experience we have going forward is more along the lines of the great treatment we received from Jose. 4 weeks and dozens of messages ignored is a very frustrating and long time to be waiting for the responsible party to resolve a dirty and smelly rodent infestation in the propert…

This was such a great experience, Abagail Pereira was so helpful throughout the entire process and made everything worth the wait and opportunity! Thank you again so much

One of the worst property management companies I’ve ever dealt with. I moved into the house on April 23, coming from Cumming, Georgia. They handed over the house without any inspection. On the first day, we discovered that the garage door wasn’t working, the master shower was clogged, the bathtub was clogged, the sink was clogged, the dishwasher was leaking, and the dryer wasn’t drying for five to six cycles. The garage was filled with webs and dust, and there was a water leak from the ceiling. It’s been three weeks since we moved in, and we haven’t received the mailbox keys despite multi…

Renting from homeriver has been a trying experience. Lack of communication, pushy about money but slow to respond on issues. Today I spoke with John Ayson. I was a lil upset when I called, John did everything needed to assure me he could help and PROCEEDED to help. Questions were answered. People were contacted to find solutions to my issues.John said he would contact me the next business day with an update.

I’ve been working with HomeRiver in attempt to rent one of their properties. The entire ordeal — from viewing to finalizing has been a complete nightmare. EVERYTHING they do is outsourced and you have at least 3 different companies you have to deal with to get things completed. Nobody knows what the other is doing, so, they’ll literally spam you with a million emails from all of the different companies and they all are asking for the same thing, BUT when you reach out to have issues solved or questions answered—everyone disappears and you never get the information you need. If this is how …

Lottie is absolutely wonderful, made filling out paperwork and applications simple and seamless, went above and beyond! Thank you so much Lottie and Pure Homeriver!

The most horrible experience ever as they charged us move out fees and when got the house cleaned and painted walls and then send the deposit check with two people on it after we told them to put one person name on it and the confirmed they would and we get the check with two people on it anyway and the property manager was horrible! Bad communication all the way around! And when trying to fix issue they said they would fix but it’s just talk for you have to call and get nasty for something to happen!

I wish I would have investigated this Home more before I started renting . This has got to be the worst property management company I have ever dealt with. I’ve had 3 water leaks in my home. It’s been going over close to a month now and this issue still has not been resolved.

did a great job of getting me in my new apartment. easy process

I applied on Sunday and was approved by Tuesday. This was a fast and easy process. The home we toured was amazing. Abigal and Lottie helped me with the whole process and communicated effectively.

Angela was very professional and helped me solve a issue I had with making payments.she was was reliable and also stuck to her word in contacting me to find the answer I needed.

Angela Belano's service was excellent and very professional.

I viewed a property that was listed as immediate move in, the house was nasty and did not look as advertised. Blinds ripped, trash in the back yard, lots of dead roaches, ripped off door bell, front door peeling, nasty bathrooms, old dirty carpet in the bedrooms, and so much more. Then I came on here to read the reviews. I will never rent with this company. I wish I took pictures to show but I got out of that house quick thinking something was crawling on me. Just filth. These properties are for people who don’t mind living in trash.

This is not an easy property management group to work with their payment portal is super confusing. Their customer service reps do not know what they’re talking about and they do not have accurate information. This property group should be avoided at all cost because they’ve literally do not make anything seamless. Everything is super hard with them.

Unfortunately, Angela kept forgetting to address the concerns we were discussing, and still did not contact IT as requested. Also, I could not understand her accent. Very difficult to get problems solved.

Andrea was very patient and thoughtful. Always fixes any problems I may have!

They were amazing! So quiet and efficient! We are so appreciative of their help!

I had some reservations about renting from this company, but I didn’t have much of a choice at the time since I urgently needed a place to stay. I moved in on 2/13/26. Prior to my move-in, I was informed that the property needed to be winterized and that the process would take 3–5 days, which delayed my move-in date to 2/13. After moving in and paying nearly $6,000 in move-in fees, I discovered that the water does not work in any of the faucets. Instead, all of the water leaks directly from the washer connection, which has caused water to spread throughout the garage. As a result, I currently…

Don’t rent from this company. Completly unresponsive, impossible to get a property manager, and incredibly rude when you do.

Very helpful

They are awful; do not rent from them. I had mold in my home for over 2 years, never late on rent and then was given less than 30 days to move as if I did something wrong. Never completed maintenance work, broke our lease agreement and refuse I take responsibility. I was featured on the news. “ Douglasville Mold” 3263 N Winds Trail in Douglasville had mold in the attic, under the water heater, behind the wall of the water heater, and in my baby closet.

My house was in perfect condition when we left after a year of being a good tenet. Never called for maintenance, never was late on rent. Paid for a professional cleaning when we left and did not get a single dollar back form our deposit. They stole from us. Do not rent with them

They charge $50 to pay rent with your debit card. That’s insane. Their system is so outdated and they don’t have an app.

NEVER RENT HERE IF YOU ARE EXPECTING TO EVER HAVE ANY HOME MAINTENANCE ISSUES. I moved into my house and it did not have air-conditioning for two months Two out of the three toilets did not work And now our hot water heater is constantly leaking and it has taken me calling them four separate times to even get a simple update. My wife, my child and I have not had hot water for four days. I called, trying to expedite things and looking at getting some sort of discount and was told we may call you back in two days. Never rent from this trash of a company.

Jose went above and beyond for me. Thank you!

Felicia Dunn made the process easy and less stressful everything was take care of in a matter of five Days. Excellent Approve time.

This is the WORST management office I ever had!!!!!!! Pay attention to Every detail in your lease!! There is no grace period!!! Late fee is ridiculous!! Customer service nobody speak English! Local office they don’t answer your calls!

My home was beautiful until the first night we settled in and showered (April or May 2025) Both bathrooms flooded, I wfh and lost my job due to the flooding of the basement bathroom. Computer cords and equipment completely destroyed. They would come out and do a quick fix every time. Until I reported them to my housing authority, my upstairs toilet hasn't flushed now going on 4 months, the fridge went out (it was old when I got here) and they wanted to replace it with a white old fridge. I asked for a stainless since the other appliances are stainless. They said no I’m on my own. Nevertheless …

This review is both a warning and a record. My recent experience with HomeRiver Group Atlanta follows the same disturbing pattern described by hundreds of tenants and applicants across years of reviews. I was nearly scammed into paying additional fees tied to an invasive and excessive demand for personal, professional, and financial data under the guise of “processing” requirements. The scope of information requested was far beyond reasonable or necessary at that stage. Fortunately, I stopped the process before handing over sensitive data. After reading the experiences of so many others, it is…

The absolute worst company ever I’ve been waiting a month for them to fix a gas leak it’s freezing weather no hot water nor heat my family had to find somewhere to live and the only thing is I get is sorry and they don’t like prorating rent due to there lack of.. horrible company

I currently reside in a home River property and thought I had finally found a great property and good landlord but no not the case. The second month in the house paid the rent early because we were told we could and paid almost $100 to pay it early only to be hit with late fees and trash fees that were not correct. Anybody that has rented from them knows they have you send in your service providers prior to moving in so I did that. It was a headache speaking to foreigners to get those fees removed , I had to repeatedly send the same emails multiple times showing where I paid the rent and had m…

If I could leave a 0, I would. They are trying to charge us over $1,000 for prorated rent. We submitted our 30 day written notice on their resident portal. Per lease, tenant is required to submit a 30 day written notice. We didn't click a button labeled, give notice, that buried in the payment page. The lease doesn't state to click on give notice button on the payments page. It states written notice.

John Ayson assisted me with my needs swiftly and promptly.

Angela has great customer service Maintenance also did a great job with fixing leak

Anjelica made the process easy and smooth.

HomeRiver Group as a company isn’t the best overall, but I have to give 5 stars to the Residential Coordinator, Peter Lee M. He was so helpful and truly prompt—he gave me more information than anyone else has in the past two weeks of waiting for a response. It’s people like him who give renters peace of mind and restore faith in the process. Thank you, Peter, for your effort and professionalism!

Jose Baluyot had wonderful costumer service! I needed to make a payment online to complete my rent payment and he assisted me all the way and I was able to complete the payment.

Y'all was nice and kind

Very spacious and rare to find a 3 bedroom with 31/2 baths. Very interested in the property. Also, Champagne was extremely helpful.

The service was really good thank you champagne

Rose did a very good job listening , assessing the issue I brought to her attention today. She gave great feedback in order to determine the breakdown and problem and how she was going to handle it going forward. Also without further explanation she said she would FOLLOW UP AND UPDATE CORRECT INFORMATION to an email that will be sent to me. Excellent way to maintain customers. Thank you Rose.

Easy to log a ticket in case there is an issue. Very responsive maintenance team

Mrs.Felicia was very helpful and was quick to respond to any questions we had and we will be moving in our new home Friday

Angelica was the best. She was so patient and answered every question thoroughly.

Nelson Virgo IS THE ABSOLUTE VERY BEST I applied on Friday and I was approved Today. He was very helpful and worked very closely with me throughout the whole process. He made my application and screening process a breeze. Thank you so much again Nelson ❤️

1st things 1st. The communication with this company is the worst. You can never speak to resident manager, its always the call center. They tell you that they will speak to the resident manager and never get back to you. They charge an extra resident package fee. On top of your rent, every month for some services that you never receive or tap the benefits of. They asked me to vacate the house because it was being sold but did not give me proper notice per my lease. I was given less than 30 days to vacate the property. This has been the worst experience.

Felicia was my leasing agent and she worked very hard to get my listing leasing to my new tenants. She communicated every step of the process and was always very helpful.

Enjoyed working with HomeRiver Group. Nelson Virgo did exactly what he stated he would. Made my experience welcoming.

I wanted to say thank you again for all the help that I received today from Angela B. I have been sick and needed additional time to pay my rent and not only did she assist me with my promise to pay but also noted my account. She was very helpful and extremely professional. This is my first home renting from HomeRiver Group and so far it has been great!! I really like the company and plan on being a tenant for a very long time. Thank you again and keep up the good work!! CD (A very happy tenant)! PS.. I also wanted to give kudos to Felicia and Isah who made all this possible for me to rent t…

Absolute joke of a rental agency. Good luck speaking to someone who speaks even basic fluent English if you ever have any issues. But they will have no issue trying to bleed you dry for every dollar they can. Find somewhere else.

Lavern was amazing she was there to help with any questions and concerns that I was having. Made the whole process simple.

The maintenance technician was very professional and quickly took care of my concerns. He did it with a minimum of noise as he saw that I was working from home. I really appreciated that 10 out of 10.

Louise was so responsive and so helpful! I'm sooo excited about my new home!

Champagne was very helpful after speaking to several associates. She was the only one to provide me with the information that I needed. She did a great job thank you.

Very helpful with me concerns. Thank you Edirose Sorela .

They are great people and very understanding thank you angela for all your help

Made contact with Felicia on Monday. Today we were approved for our home. This is not a house. This is our home... We will keep Felicia's number on speed dial. We've always got friends or family looking for homes. Felicia is on the top of our list to hand to somebody if they are looking for a home. THANK YOU FELICIA! YOU ARE AWESOME 🙏🏽🙏🏽

I recently moved into my home and I am very regretful. The house was filthy, there are multiple maintenance issues, and even getting the utilities connected has been an extreme headache. Simple questions require multiple calls, with extensive wait times and the customer service reps are not well informed or helpful, and most don't have a solid comprehension on the English language. I would not recommend, this has been my worse rental experience thus far. I've included a photo of the condition of the freezer upon move in, which was COVERED in bug eggs. If you're in the Georgia area, beware of…

Polite, patient.

Spoke with a lady named champagne about a rental for my first time made me feel confident and satisfied with the information and help I received. Now hoping all works well with all I've learned

Home River Group has made my transition pleasant. The entire team, personally underwritten Louise and realtor Christina, help answer any questions and helped to resolve any issues I may had had. I recommend Home River Group to anyone moving to the area!

Great job and very nice technicians In 8 years, one of the highlights of living here. Thank you very much!

Felicia is FANTASTIC! The process was smooth in finding our new home and I looked forward to working with them over the year😁

Homeriver and Citizens (this interaction was with Rose) have been outstanding!!! Thank you so much for making this move the easiest I’ve ever had!!!!!

Rose explained to me what was going on with my account and reassured me in detail the status. Great customer service over all and answered my questions with grace.

Felicia was amazing. Her customer service skills are top-tier! moving in process has been so easy and the communication has honestly been 10 out of 10 with her and all parties involved with Darwin. We are so excited to move into our new home. Thank you again Felicia for the outstanding customer service

Champagne was very helpful, respectful, and informative. Great service.

I’ve been with Home Rivers a little over a year. Any issues that arise is always taken care of in a timely manner. Customer service is great as well.

Champagne has been very helpful and informative through the process.

Every experience has been top notch. 🙌

Maurice Martin was amazing help with getting my issue resolved. He showed compassion and understanding and handled my request immediately. I am beyond impressed!

great job! very professional

Edirose is the best, didn’t get the help I needed the first call but she answered everything I needed now I’m all set 5 Stars

Angela was super helpful and pleasant. Thank you!

I rent through HomeRiver and it has been a great experience so far! We have had a few issues with our A/C that was taken care of with the help of their MELD assistance. I do think that they should be better about emails as I never got an email back, otherwise just giving them a call or any other assistance is good!

Everything is handled professionally ond on time . Well Done!!! Thank you Angela

Very prompt and courteous! So far So good! Praying it stays that way

HomeRiver is a horrible Property Management company. Please beware. They’re cheap & they deny every request. My toilet has been leaking all weekend. They sent their vendor out & denied the request citing it was too expensive. They don’t care about customer service only the dollar. Horrible management company.

Fees fees fees. Nobody tells you about the fees in advance until it’s too late. When you hear about greedy properties this is the company they refer too. Got an 80$ fee for a paper that was sent to me. Property manager is non-existent and customer service is bout as helpful as a 3yr old. Everything is “system based” so they don’t control anything if your account is charged with anything. Better off having robots up there.

Speaking to Jose Baluyot has been a great experience in having conversations with him that he is very kind and compassion in listening and helping me in my situation. Thank you Great customer service with this department!!

Excellent and professional service. Work was performed timely. Even took the boots off at the door. 10 stars for the service.

Worst rental company you can rent with! Not even 2 months and they’re already trying to bully me into eviction. Been paying my rent ON TIME since I moved in. Same amount every time. But now they want to charge me all these extra unnecessary fees and can’t even explain what the fees are or why it’s being charged. Why am I being charged twice for trash? And after living on this property for 2 months, they wanna add a vacant fee. Why wasn’t this charged within the first months rent? But now added to my rent 2 months after already living in. Very hard to get in touch with. Never picks up phone cal…

The worst people to ever ever rent from… our house is “nice” but is the biggest piece of crap ever. Our floors are separating and they said “the owner is not going to fix” the master bedroom ceiling is leaking EVERY TIME it rains since February and they have sent out numerous people but no work ever gets done. Water damage is so bad in our ceiling!! They make you pay $49.95 for a “benefit” package but there is no benefits. I’ve lived in my house for over a year and they just now got my air filter size bc I HAD TO CRAWL underneath my house to give it to them because maintenance told me they wou…

This time they clean and empty the centic tank. It was a terrible situation. It had not been done in at least 10 years. It should fix some of the problems. The owner took forever to fix because he wanted to dave money. There was coming water from every type. Homeriver does not care for the tenant the make money from the owner which hired them to manage the property. Stsy away from these king of managing companies you will regret it.

The work that was done was exceptional.