Homeside Properties, Inc. Reviews

If I could give this company negative stars, I would. Our HOA property manager, Andre, has demonstrated some of the poorest communication I've experienced from a professional management company. Homeowners regularly struggle to get clear answers to even basic questions, and when responses do come, they are often vague and unhelpful. It can take days or even weeks to receive a response, if one comes at all. As a homeowner, it is extremely concerning that our HOA dues and community affairs are being managed with this level of responsiveness and accountability. A property management company sh…

HPI accounting is a big improvement over our previous property management company. Insurance renewal process needs improvement.

The Homeside Management team has been an exceptional partner to our Board. Their financial accounting is thorough, precise, and always delivered on schedule, which makes budgeting and oversight seamless. Communication with the Board is outstanding—they are highly proactive, transparent, and incredibly responsive to our needs. Furthermore, their approach to managing delinquency has been firm, fair, and highly effective at protecting our community's financial health. We are incredibly grateful for their professionalism and dedication to our neighborhood!"

I'm a homeowner in one of the neighborhoods Homeside Properties manages. Katie Ricardo assisted me with a roof leak repair and did an awesome job. She was very responsive from start to finish, and acted quickly to get a contractor out. This was especially important since I wanted my roof repaired ASAP before the next rain storm. Thank you Katie for delivering an excellent experience!

Unfortunately, our experience with this property management company was very disappointing. We reported paint issues caused by HOA contractors the same day the damage occurred, yet never received any meaningful response or resolution. Later, when selling our home, it took multiple follow-ups just to get basic HOA transfer information. Even then, they failed to disclose an additional $200 administrative fee on top of the initiation fee, which ultimately became our responsibility at closing instead of the buyer’s. Communication was poor throughout our experience, and important information was …

As a resident of Vinings Cove subdivision for 28 years, I continue to be pleased with my choice to live here. HOAs take a real beating these days, but except for a very short "blip" one year, we have been blessed with the former McCreary Realty, now Homeside Properties as our partner in maintaining home value in every respect, though the other half of that feat is our HOA Board. They are continuously active, fair, compassionate, and even lend a hand on a humanitarian level on occasion...and I choose to believe that is at the guidance/behest of Homeside staff. Any time I receive communicatio…

My first interaction with Homeside Properties was in May 2025, when they returned to manage my community after a two-year absence due to being contracted with another property management company. Sometimes you do not realize what you had until its gone, and that is why we brought Homeside back onboard. Homeside is truly superior to other property management organizations in this area. As a homeowner, I found everyone at Homeside Properties to be very warm, welcoming, and that they always respond in a very timely manner no matter what the need or question was. Town Square, the homeowner’s port…

This HOA is a joke. There is nothing special about these properties yet we pay $400 and for what?! The HOA provides nothing to homeowners, while other neighborhoods under different management in the area pay less in HOA with more amenities. We don’t have a gym, our tennis is court is in disrepair, the pool is basic and not nearly big enough for the entire neighborhood, the lighting is poor which they expect homeowners to fix it, and there’s been a number of safety instances. So what exactly am I paying $400 for if I’m getting nothing out of it? On top of that they charge baseless fees for a pr…

I have meet Mr. Spin Hsu a few times since he is the community manager at James Creek HOA. I am one the first owner belonging to the association, and I only had very good experience talking to Mr.Hsu. He is cordial, respectful and very professional. It's always a pleasure to see him. Thank you very much for your services.

A Heartfelt Tribute to Amelia Brand: An Exemplary Community Association Manager For the past two years, since early 2024, Amelia Brand has been an invaluable asset to the Paces Springs Homeowners Association (HOA) Board, delivering exceptional professional support that has ensured the smooth operation of our community affairs. Her partnership with the board has been nothing short of transformative, marked by intelligence, deep knowledge, proactive engagement, and unwavering friendliness. Always approachable and ready to assist, Amelia has set a high standard for what an outstanding Community A…

Out of all the property managers we have had over the last 15 years Danielle is the first to make us feel like "owners" and not under their charge. Extremely helpful.

I would like to sincerely commend Supin Hsu Property Manager James Creek for his outstanding diligence, eagerness to listen, and excellent customer service attitude. From the very beginning, Supin has shown a genuine commitment to supporting me and my family as homeowners. I previously worked closely with Supin on an Architectural Review request, and every detail required to complete and address the approval process was handled immaculately. His follow-through, clarity, and attention to detail made what can often be a stressful process smooth and efficient. I have also worked with Supin rega…

Lisa Hart SCAMMED me 2600 dollars for trash can violations by not doing her job for giving me any update on my inquiry. she was RUDE and not doing her job at all. I hope I can give 0 star for it. I got violation notice for my garbage can placement issue. However, the trash can was out there for more than 4 years, no single violation notice, until my neighbor left theirs in front of my front door’s sideways. Contacted Lisa Hart to investigate it. She said she will contact somebody to investigate, but I’m not getting any update for almost 2 month, she completely forgot it and failed to give me a…

I lived in a community managed by Homeside Properties since 2015. I sold my home in August and reached out to our community manager explicitly to determine what I need to do to avoid being charged for September dues. Despite my best efforts we were still charged for dues we don’t owe and are working to have that money returned. I would avoid Homeside Properties in the future if you’re looking for someone to manage your community

We had a great experience working with the FoxHall Community HOA team, especially Shermaine Lino, Assistant Community Association Manager. Shermaine provided a quick turnaround on our ARC modification application and was extremely helpful throughout the process. She took the time to provide clear information, guidance, and the details we needed to ensure a smooth and seamless approval process. Her professionalism, responsiveness, and commitment to helping residents navigate the requirements made a significant difference. We truly appreciate the support and excellent customer service provided …

Extremely attentive. Provides support needed to run our community smoothly.

Felicia, you are AMAZING! Thank you for always caring for my family!

Supin Hsu, the property manager at James Creek in Cumming, GA, is a wonderful asset to our community. Over the past two years, he has proven to be incredibly helpful, compassionate, and knowledgeable, always prioritizing the needs of the homeowners. After dealing with many past managers who were rude and unhelpful, we are incredibly grateful for his outstanding service.

Hello, I live in the Waverly subdivision in Lawrence ga. I’m posting a complaint about the Hoa of this community! I’ve been receiving multiple threatening letters targeting my home as a problem home that needs painting. My home was recently painters but i was just continue to receive threatning messages from the Hoa that they will charge me $25 a day if I don’t paint my home again even though it was recently painted 3 months ago! I feel like I am being targeted and harassed for personal reasons! I have made several complaints about the big tree in the rear of my home keeping my gutters cl…

Our Community Manager, Supin Hsu is very pleasant to work with. He is very nice and attentive to your needs. He truly cares about people and is dedicated to resolving issues and matters on hands. We are very lucky to have Supin as our Community Manager.

Christy Barber is doing an amazing job of keeping communication open for the Arbor Gate community.

I absolutely love Nikki's service. She is always responsive and she explains well all the situations. Thank you Nikki. Seka.

Excellent support from Nikki Geehr and the whole team for fast and effective communications.

Harry at park towers is the absolute worst home manager on the planet. Mean, rude and just useless company. In the process of suing the management company (them) bc when THEIR fire system blew apart in my ceiling , the alarm never went off alerting me. Worse. Company. Ever.

Nikki G took care of the change requested. Glad to see a swift action and resolution of mobile number change. Appreciate it, Nikki and Homeside Properties.

Isabel Diaz did a wonderful job and resolved the issue with one phone call. Very much appreciated her assistance. It was a pleasure to do business with her.

Have emailed numerous times without resolution to my concern. Very poor response at Woodridge Way. Would not recommend this property management company.

I've worked with the Homeside Properties team, and they are incredibly helpful when it comes to resolving open issues. Thanks to Supin Hsu, who jumped on a few of our pending items and helped resolve them promptly!

Thanks Supin Hsu for helping with the clubhouse reservations.

I worked with Supin Hsu on issues related to payments and auto-draft. They were highly responsive and promptly resolved my concerns. Compared to past experiences with other property managers, working with Supin was a breeze.

Communication is no existent.

Supin Hsu is an awesome property manager. Always responds and on time. Great commitment.

Beware, this company has a non-standard schedule for paying your HOA payments. I tried to pay early but their system was showing no payment was required, so I had to call the company and get an explanation of understand why I had no upcoming payment, well it turns out there is an unusual work-around where you can send them your money even though no payment is due, according to their system, so they will take your money and give you credit for money. Also, when you are allowed to use the system to pay your payment using the normal process, you have to wait until March starts when the system w…

Susan Osman calling card isn’t customer service and her knowledge is questionable. Let me be clear she a disaster.

Christy was super responsive today and made my life easier.

Christy Barber is great to work with. Always responsive and easy to communicate with.

Supin Hsu, Account Manager is great Account Manager who took care of my HOA of my property. I was very much happy wih his services. Thank you.

Supin Hsu is a great property manager. Very Prompt, Very Caring and Approachable. I am extremely delighted to have him as our community’s property manager.

Supin Hsu has been doing an excellent job as the James Creek property HOA manager. He is professional, responsive, and very helpful. He addresses concerns promptly and communicates clearly with residents. We truly appreciate his dedication and hard work.

Susan Osman and Steve Wattrick are truly a piece of work to deal with. We have had to follow up on almost everything. Refunds are shorted and vendors are not paid on time. Would NOT RECOMMEND this company to manage your HOA community.

I recently worked with Supin Hsu to coordinate a clubhouse reservation for my home in James Creek, and the experience was seamless. Supin was professional, responsive, and made the entire process incredibly easy. It is clear that he and Homeside Properties take community management and customer service seriously. I really appreciate the high level of support he provided me.

Just had a fantastic experience with our Community Association Manger Supin Hsu. Supin was extremely supportive and very flexible in scheduling an appointment to personally assist. One of the best community managers I have had the pleasure of interacting with. Definitely a big improvement to our neighborhood.

I reached out to Amelia for important HOA information. She was very responsive and gave me all the information I needed.

SUPIN very nice . HE IS PROFESSIONAL AND PATIENCE .

A peaceful community with a well run management company and especially, manager, Libby Lasseigne, who is proactive and gets results fast. All our interactions and communication have been productive, friendly and efficient. Thank you!

For many years HomeSide property management has been a treasure for me. I do not know how I would have managed without Francine,, who is my manager for my condo association.

Chad White was incredibly responsive and professional during a stressful after-hours situation. During an unexpected water shutoff with no advance notice, he was the only person I was able to reach, well after business hours, and he handled everything with professionalism and care. Chad took my call, listened, and followed up with a status update, which made a very difficult moment far more manageable. His responsiveness, clear communication, and willingness to help stood in stark contrast to the lack of communication elsewhere. His professionalism did not go unnoticed, and it’s exactly the …

Thank you Supin, for your consistent responsiveness and proactive guidance in effectively addressing HOA-related matters.

Very disappointed with the property team and their lack of attention, detail and response. We heard our property manager took the summer off to be with her kids and now our property is in extreme disrepair.

Christian McNeal is a pleasure to work with. I've needed assistance on several matters in recent months via the portal and phone calls. Christian has been professional in our dealing and always delivered with solutions, information, and timelyness. She is an excellent representative for Homeside Properties!

Samson Zelman was very helpful and quick to address my request for updating the home owner community database to allow my access. Thanks for your great customer service!

Wow. The customer service is awesome. I was so impressed with Francine Sturges. She answered all my questions in a timely manner which is very important for real estate. She is the manager for two townhomes I have listed. She was proactive in contacting me and my seller for both properties, long before going under contract. I wish all HOA Management teams had someone like Francine.

Valerie is an outstanding CAM. She’s consistently responsive, professional, and genuinely cares about the residents she supports. Any time I’ve had a question or needed something addressed, she works hard to find the answer. She’s a joy to work with and truly makes a difference in our community.

Supin Hsu the property manager at James creek is great. He is prompt in his responses and very friendly. Had a good experience whenever I reached out to him with issues.

I am incredibly impressed with the level of service provided by Supin Hsu. After dealing with the previous management company, "Community Management Associates, Inc.", which I found to be totally unprofessionally managed and unresponsive to long-standing issues, the transition to Supin has been a breath of fresh air. Unlike my previous experiences with "Community Management Associates" company , Supin took immediate ownership, communicated clearly, and worked diligently to reach a fair resolution. It is rare to find a Community Manager so dedicated to 'starting off on the right foot' with res…

I must say that Ms Tanyia Smith is such a wonderful and patient individual. I emailed her about some problems I was experiencing and she took time to look into it. She never made me feel like I was a bother to her. She dealt with the situation, informing me every steps that were taken. Ms Smith is really a great asset to your company. I give Ms Smith 10 out of 10. She has made a great impact on me because of how she dealt with me Ms. Smith on the phone a year ago n my problem was resolved. Whenever I have a situation that needs clarification I speak to no one but Ms Smith. I hope you ca…

The representative that assisted me, Shermaine Lino, was great. Very helpful and thoughtful. She was great to work with!!!

Christy was very timely and kind with her response to my issue!

Christian is doing a great job as property manager at ATLofts. She is very responsive.

I wanted to thank you for the use of the James Creek clubhouse yesterday for my aunt's celebration of life. It was a perfect day of remembering her and the facility was the perfect location. I appreciate your allowing us the space to gather and celebrate her amazing life and the wonderful impact she had on all of us! Your help, Supin Hsu, was invaluable, and I appreciate your kindness and helpful nature during this time for our family.

The HOA Community Manager, Supin Hsu, is professional and communicative. I appreciate all the guidance when needed from her. Thanks

I reached out to Ms. Bryant for information concerning my HOA for a closing. Ms Bryant responded in a timely manner, even though she was in the field and not in the office. She was able to send what I was in need of, and this helped me to close as scheduled. Thank you Ms Bryant, your service was appreciated.

I worked with Seth LeBaron on a project to get a gazebo built for my neighborhood. He was excellent. Very responsive, friendly and went above and beyond to get this done. He worked late in the dark. He also sent me photo updates of the progress and finished work. I was very pleased with his and his teams work. I would definitely recommend him to anyone.

Supin Hsu was out at my property within 12 hous after posting a work order and togather we were able to solve the issue of a fallen tree. Thank you so much for the great and prompt service

I want to express my gratitude to our James Creek HOA Community Manager Supin Hsu . I appreciate frequent updates through TownSq portal and his attention to making us a better place to live in. His is very professional, courteous and responsive. He is patient in providing the requested information and strives for making a connection with all members. We as a community are lucky to have Supin as our Community Manager.

It looks like the only way I’ll get a response is if I write a review about them. I received a notice from GA power letting me know the meters need to be replaced. The letter said they were giving 30 days for a response or for the repairs to be made or at the LEAST scheduled. I received this notice on October 22nd. It is now November 17th. I have reached out through email, I put a request in the portal. I’ve reached out to Niger Bryant who is supposed to be our property manager. NOTHING. No response or acknowledgement. My power will be off in a few days. & the thing is, this isn’t the first ti…

Suzanne Muench was very helpful, kind and patient as she walked me through the steps required to file for approval to replace the roof on my home and repaint the outside of the house. Thank you, Suzanne. Carolyn Thomas

I wanted to send some kudos in for some employees I have had interactions with recently. First, today I had an amazing experience with Susan, who happened to answer the phone when I called. I am dealing with an unexpectedly difficult HOA situation that I needed some guidance on how to proceed with. I was pleasantly surprised how Susan instead of just directing my call to anyone else right away really listened, empathized, and tried to do what she could to help. I felt like at least I had a game plan to proceed with after talking with her. She also spoke with the two people assigned to my …

Got my concern resolved efficiently, by Christy Barber!

Extremely incompetent management company. Bills not paid on time despite funds in the HOA account. Terrible communications (lack of communication, but when they do it has a 4th grade writing style), and failed to properly transition systems to new management company. So glad our HOA dumped this company.

Richard Hammond has been our HOA account manager since transfer from Fieldstone. He is an amazing account manager and our community has really appreciated working with him! Thank you Richard for your dedication!

Great! "Professional" Customer Services by Madeline Pugh-Roberts, Association Mgr. All questions and concerns addressed and clarified by her. Explained thoroughly the Association process for New Homeowners within the Tyson Woods Community. It was a pleasure conversing with her on the phone, very Attentive and Kind. Thank you for your time, efforts and patience.

I am working with Suzanne for my backyard storage shed installation project approval from my homeowner association and Suzanne is coordinating my communication very well and promptly guiding and taking care of my needs. I appreciate her service. She’s very good at what she appointed for. Six stars to Suzanne from me ⭐️⭐️⭐️⭐️⭐️⭐️

Suzanne Muench!!! A Rockstar!! Thank you so much. I called this morning for a concerning matter and she LISTENED and didn't rush me off! She took my information down & got me results which included other parties that were not in her presence in under an hour. I'm truly satisfied and in a better mood. Thank you girly🫶🏽 May God continue to bless you and pour into you mentally, physically, spiritually, financially and more. You truly made my morning🧡

Madeline, has been the most responsive and best association manager I've had the pleasure of working with!

Isabelle Diaz has helped explain my property HOA fees with no questions left to answer. She explained everything in full detail to my understanding A very friendly professional. She is an asset not only to Homeside Properties but also to a client with any question. Thank you Isabelle for sharing your kindness and sunshine!!!

Isabel Diaz handled the refund of my overpayment of HOA fees very efficiently. It was a pleasure dealing with her.

Francine is extremely helpful, responsive and communicative. As a Realtor, it is often difficult to connect with HOA representatives, but not in this case!

Supin Hsu helped me with a problem within 24 hrs, very helpful, professional and kind. Even offered me some suggestions and followed up to see how it was going. I’ve been in the neighborhood for 19yrs. Never experienced anything like this. Thank you, Thank you! Amanda Smith

Unable to leave zero stars. Poor customer service from the property manager (Letrice) her supervisor/ manager, and the Homeside Management company as a whole. They rarely ever returns emails and waiting on a return phone call is like waiting for a winning lottery ticket. Management does not visit the property to make assessments as companies have done in the past. Just POOR to say the least!

I am extremely satisfied how Supin Hsu helped me in booking my club house reservation. In James Creek. He is very helpful and approachable.He is very knowledgeable about all the rules and policies of HOA. Thank you Supin for helping me out

Valerie and Susan have been absolutely no help in addressing the Bryson Meadow concerns that I have been emailing for over a month now. Our dog waste bins are running over with feces and the reply was that they couldn’t find the key for the bags. Worst experience and customer service area. Please choose another company or your whole subdivision will be forgotten and smelly.

Christy Barber is very helpful and responsive.

Isabell Diaz was very knowledgeable and helpful and was willing to answer all of my questions. She's an excellent person & employee!

Supin has been an excellent manager to work with. He consistently provides fast responses and demonstrates outstanding communication skills. His professionalism and reliability make him a valuable partner, and we truly appreciate his dedication.

Responds quickly and efficiently, Thank you Shermaine

Harry is a Pro. Thoughtful and has the owners and BOD in his mind.

Danielle is always professional and considerate, and is always willing to work with you with what ever you are going through.

Suzanne always provides great service. She is very responsive and a pleasure to work with. She does an outstanding job. It is very important to have responsive employees like to Suzanne to create and maintain the good image of the company. Gary D. Eckhardt President Defense Sciences, Inc.