Jasber Management Reviews

A formal consumer complaint will be filed against Jasber Utility Services regarding the failure to restore water services after payment was made and collected. The company neglected to put in a work order in the time frame their own policy states. 24-48 hours. For 12 days the property was without water even after several phone calls were made to them. This situation caused unnecessary hardship and created a serious habitability and sanitation concern. Water is an essential utility service, and it is unacceptable for a company to accept payment and then fail to restore service due to internal n…

Absolutely terrible customer service. The representatives were rude, dismissive, and unwilling to answer simple questions or disclose important information regarding the account. Instead of helping, they were argumentative and unprofessional the entire call. What upset me the most was how they treated my grandmother. They spoke to her disrespectfully over the phone to the point that she ended up crying afterward. No customer, especially an elderly person, should ever be treated that way. I would not recommend this company to anyone. They seriously need better training in professionalism, com…

They are true scammer They cut a water off before due date and no disconnection notice and they don’t even send you the bill. They just sent a man over there to just shut off your water. You have to pay $70 before we reconnect reconnecting. stay away from them

I’m only giving 1 star because you can’t do ZERO. Our water was shut off a week before the due date. We paid the bill and was still without water as no one answered the phone for 48 hours and then when they did pick up, they immediately hung up. This company and its customer service are the ABSOLUTE Worst I’ve even seen.

WARNING: Jasber Engages in Unlawful Water Shutoffs – Proceed with Caution Updates: Court hearing for a preliminary injunction scheduled for 6/18/25. (5/17/25) A restraining order was granted by Dekalb Superior Court, in which they were found to have terminated water service unlawfully. (5/13/25) 25CV4804 - Lawsuit filed in Dekalb County Superior Court (5/12/25) Original: I’m writing this review to warn other homeowners, property managers, and HOA Boards about our deeply negative experience with Jasber Utility Services. Currently they have turned off water to several units at Waldrop Park …