My Rent Source Property Management Reviews

Worst company I have worked with in over 40 years. One star for the house is still standing. My home in Georgia was never inspected by the My Rent Source Property Management company; as a result of poor service, no tenant rent payment or follow up, the tenant vacated then left behind interior damage that took over two months to repair and restore along with a separate pick up for garbage and junk. My home was rented in beautiful condition and returned in a disaster that delayed renting the home for five months. When I asked the owner Angie to account for the mismanagement she simply hung up th…

We entered contract with My Rent Source (MRS) a year ago. We hired a professional cleaner prior to our tenants moving in (this cleaner has her own cleaning company and is highly reputable with glowing five star reviews). MRS knit picked her cleaning. Without contacting us first to work through the issue more thoroughly MRS granted our tenants a prorated rent for the first month and waived their need for a deep cleaner once they moved out. We would have NEVER have agreed to this as there were several resolutions that could have been reached prior especially when there were weeks where our home …

My Rent Source has been my property manager for a few properties in the Atlanta area for several years. They have always provided excellent, responsive service and I find them easy to work with as well as exceedingly helpful in managing my properties. In particular, Jennifer Lyles has been very responsive and a great asset in helping me manage my properties and looking out for my interests. Thanks Jen!

Love working with Jen Lyles! As a property owner, I fell well informed and am given timely updates. My questions and concerns are answered which gives me clarity and peace of mine. Highly recommend!

The owner is very helpful with taking care of situations and problem solving.

It has been pleasure working with My Rent Source. I am the property owner, and our recent transition was very smooth. They are very professional and prompt in answering every detail that you may have as property owner. Special thx to Jennifer Lyles for addressing our issues and managing property. She is definitely an asset to My Rent Source.

I’ve dealt with other property management companies in the past, and My Rent Source is by far the best! I’ve had to deal with Kaitlyn the most on some maintenance issues, and she is always so kind, prompt, and thorough. I never have to worry, because I know any issues will be handled properly. If you are looking for a top-notch property management company, this is the place!

Our experience with Kristin Springer at My Rent Source was a pleasure. As retiree past homeowners, this was our first experience renting a residence. Kristin was so AMAZING AND HELPFUL. She helped us through the process. She personified patience and kindness, always. I think she's unflappable. If we had property in the area we needed to rent, we would most assuredly use My Rent Source simply because of Kristin's professional demeanor and willingness to help explain what and why to us. Press on, Kristin!

We have had properties managed by My Rent Source for over seven years and they have done an excellent job. All of the staff members I have dealt with have been friendly and helpful, particularly Jen Lyle, Angie Reynolds and Jennifer Bryan. During the seven years, we have had some particularly trying times with tornadoes and difficult tenants that were there when I turned the properties over. My Rent Source jumped in and helped me resolve these problems. During the time, we sold one small apartment complex and one home. Steve Kubon sold these properties for us and we were well pleased with…

My Rent Source is a great company to work with. Their professionalism is evident in everything they do. Kaycee is an exceptional asset to the company. She makes the nuts and bolts of the operation go smoothly. She is professional, kind and eager to reach a good outcome for all

I’ve had a rental home listed with MyRentSource for almost one year. Everyone has been wonderful to work with, however I must mention Lauren. She is very responsive, super knowledgeable and professional. Thanks MyRentSource, and Lauren, for a great experience.

Renting a Conyers, GA unit from My Rent Source. I'm almost sure that most the google reviews are forged or purchased as they don't align with customer reviews with the Better Business Bureau, Reddit, or Yelp. After two years of being a good tenant and never making a late payment, and keeping up with the property, I still seem to have the same issues as most of the outside review writers. Move in was rushed and quicker than most PM companies. That should have been a red flag. PLEASE REQUEST THE LEASE BEFORE YOU PAY THE $500 HOLDING FEE!!! There are a lot of parameters in place to rid them of t…

Casey our maintenance coordinator has been amazing!!! She is so sweet, quick responding and gets the job done. She is professional and goes above and beyond to complete every maintenance situation. Thank you Casey!!!

I could easily write a book about the ladies at My Rent Source. Every single person I have interacted with has been professional and kind. They really care about their tenants! Sadly after 8 years I am moving back to Ohio. I am sad to leave because no property management on this earth is like MRS. My mom is in a wheelchair and they have went above and beyond to accommodate her. My current landlord could learn a lot from MRS. I will miss their professional and timely manner in which they do everything! My mom and I were truly blessed to have found them 8 years ago. May each and every one of the…

After discussing our refund several times, they were very happy to reverse 1/2 of it. Tha k you

I want to express my sincere appreciation to Kristin and Ally for all their help. They were patient, responsive, and always willing to answer my questions. Kristin, in particular, went out of her way to remind me about upcoming deadlines, which I truly appreciated. Everyone I interacted with was consistently friendly and courteous, and that made the process much easier. The only challenges I encountered were related to the documentation process. I was occasionally asked for the same documents more than once, and a few of the links didn’t work as expected. Updating the website or streamlining t…

Couldn’t have asked for a better experience with a rental company. This is my first time renting on my own after my fiancé passed and Kristen and Ally were amazing and made everything so smooth. We even got in a month sooner than we were supposed to which saved me from having to move twice with two kids! I’m so thankful! Would recommend to anyone

Very professional and willing to work with you Kristin Springer is the best !!!!

Would recommend 100%! Nice staff

This is my very first time renting , and all I can say is I’m a nervous wreck ! My Rent source has been nothing short of amazing ! Ashlee is specific has been wonderful about explaining the process and keeping in touch with me through every step of the way ! If you want honest compassionate folks I would definitely recommend my rent source !

I have been renting from My rent source for 3 years now and with every type of home things come up , but they are so diligent about getting all my maintenance needs handled . The team and vendors are so helpful !

Kristen and ally have been a pleasure working with

Used to live here previously && just moved back about a yr ago. New management has since taken over. I’ve had the honor of dealing with Ms. Shanna && when I tell you the absolute BEST, she’s literally just that. One of the most understanding people. As long as you communicate with her, she goes ABOVE && BEYOND to make sure she can do whatever it is to help you, literally. You don’t always come across these type of people who actually care about their job, but she truly does. Thanks Ms.Shanna. 😊

Shanna was so helpful and kind. She went out of her way to make sure we had what we needed for our move. I could not have asked for a more understanding person to help us.

Horrible- I thought they were good until I moved out after 3 years I took very take care of their property.. never had any maintenance issues with the exception of needing a refrigerator placed when it went out other than that there was no holes on the walls. They never allowed me to hang anything up. I paid a cleaning company to come out and clean it. I removed all the trash from the house. The house was in perfect condition but then when I got my detail report for my security deposit they took my entire deposit and charged me $215 for painting walls now again mind you this, I have pictures o…

My Rent Source just took over our property the beginning of February for over a year we had a problem with our bathroom. Yes the bathroom that not only my family uses on a daily but the one where if we have company they had to use it as well. The floor was looking like it was going to cave in and the sink was literally almost off the wall. A ticket with our old rental had been put in for OVER A YEAR. When my rent source visit my home to introduce themselves they told me about the ticket that I had put in so long ago and how they already had someone that was going to come out. Monday 2/23 Stev…

Shanna is such a pleasure to work with for any resident issues or questions I’ve had! She is always kind and friendly. Rental offices need more team members like her! Thank you Shanna!

Shanna is always super responsive, understanding, and helpful. I HATE working with rental companies but I can truly say Shanna has made everything super smooth from the time we moved in up until move out .

Shout out to Mallory who has been very informative and helpful during my search for residence as I relocate. She keeps in touch and is doing everything necessary to help with the process. Kudos !

I wouldn't rent nothin from these folks.. i am out 500 and was not inform nothin bout it til after i gave them the money. I gave proof of all this

I noticed most of these glowing reviews are from landlords who use MRS as property management. My rating is solely for being an applicant to be a tenant. I’d like to give a shoutout to KRISTIN SPRINGER. She is their leasing coordinator and application processor. I have questionable credit score/history but with her compassionate self, she understood my unique situation and gave me a chance. Please continue to be you and hear out more people like me! Thank you once again ❤️ I love my place! So far so good!

I’ve been renting with My Rent Source for almost a year now, and I can confidently say they are the most professional, flexible, and responsive property management company I’ve ever leased from. Any time I’ve had a question or maintenance issue, they’ve acted quickly and efficiently. Communication is always clear and courteous, and it truly feels like they care about their tenants. It’s rare to find a property management team this dependable—highly recommend!

Jennifer is very helpful by answering all the questions and easy communication. Looking forward to have a long term partner with rentsource

Enjoyed renting through you all.

I've had a great experience working with Annisten at MyRentSource. She is incredibly responsive, knowledgeable, and always willing to go the extra mile to help with any questions or concerns. Her professionalism and attention to detail made the rental process smooth and stress-free. I highly recommend Annisten to anyone looking for top-tier service in property management!

I would like to give a shout out to Shanna Deal. She is always so helpful when I need assistance or clarification with my agreement.

50 Eaton Drive, Covington, GA 30016 I was a tenant at 50 Eaton Drive in Covington, GA, and I’m extremely disappointed with how Rent Source handled the end of our lease. When we moved out, they charged us outrageous fees for repairs and replacements that were completely unjustified. Many of the “damages” they claimed were either already present when we moved in or never existed at all. They withheld a large portion of our security deposit, citing vague or exaggerated reasons. For example, they charged us for replacing items that were still in perfect condition and billed us for cleaning fees …

My rent source is so helpful and a great company to work with. Always pleased with the excellent and quick communication. Maintenance requests are always attended to quickly. Great company!

Kaycee was extremely helpful! She had great communication and got my repairs done efficiently!

Everyone has been super friendly and easy to work with! Maintenance requests have been responded to quickly and efficiently!

I just want to Thank the staff at My Rent Source. They were very knowledgeable and seemed eager to help. Resolved my issue in a very professional manner. I actually got to talk with a live person. Great job! I will definitely share my experiences. Thanks again. Jason

everyone here is amazing! they’re all extremely helpful, especially Kaycee! she’s very knowledgeable and answered all of my questions in a timely manner. highly recommend!

My Rent Source has been amazing! They’re professional, responsive, and handle everything efficiently. Highly recommend for hassle-free property management.

No Communication!! and everytime I ask about a property it was always the owner decide to rent to another tenant but the property was still up for vacancies on the website! Never Contact me I always Contact them about a vacancy and was turned down everytime! Horrible Never deal with this company again

I am a new tenant with my rent source and the process has been soo easy and FAST I have been working with Kristin and she responds fast leaving no details out although I applied very last minute I told Kristin we had a 2 day deadline in which we needed an approval by and I can assure that she worked very hard and fast to try to make that happen so my advice to others is when applying be 100% ready to apply and move meaning have all your funds ready to pay and all documents (paystubs and bank statements) by having all the funds and documents ready to submit made the process a lot smoother as we…

I’ve had a positive experience renting through My Rent Source. Their team was very professional and responsive. The property itself was clean and very well maintained and they were very quick to handle any maintenance issues.

Just had to make it a point to say that the customer service at the reception desk is top tier. Hands down one of the easiest and most polite people I’ve ever spoken to. Kaitlyn was stellar.

The receptionist (Kaitlyn) at my rent source is amazing. She was able to help me find an answer to my question and was very kind and polite.

Marley and Annisten are both so easy to work with! They’re kind and listen to concerns. They were quick to answer my questions and got me exactly what I needed. I genuinely appreciated their willingness to help me with the most positive attitudes! Great staff to work with!

If you ever need to talk to a live person for help, Kaitlyn is always a pleasure to deal with!

A very good experience, Kristin was very helpful and professional. Thank you very much!

These guys are great, maintenance is performed timely and even if you are late here and there they will work with you. Would rent again 👍

Shanna Deal was really helpful with helping us with our lease renal

Shanna Deal is definitely an asset to My Rent Source. She goes above and beyond to help tenants. The whole staff is courteous and friendly. However, with this review, I’d like to give a shout out to Shanna for her amazing customer service and care. Thank you, Shanna!

I love My Rent Source...they are great people..they are most definitely the right people to rent a home from💜

OMG, The application process is CRIMINAL... A Non refundable $500 for your application, even if they accept an application thats ahead of yours, you'll just be out of luck... what a total SCAM. Seriouisly, who keeps these companies honest because they literally can collect tens of admin fees simply for profit. Are there no laws that prohibits these terrible practices?!

Ms. Kristin and her team made the process super easy for us to find a place. Every question we had was answered and they went above and beyond for us. :)

Rented with this company in the past. They will charge you a "rekey fee" of $250 but they do not actually re-key the home. I received my home with a key that was clearly made by the previous tenant at Walmart. They fixed every issue I had with the home while living there, it just took them a very long time to do so and they make you as the tenant call the provider to schedule service/deal with them. They will also take a large part of your deposit. We hired a local cleaning company and they still did not think it was adequate.

Avoid This Company – Unprofessional and Negligent I had a terrible experience with this property maintenance company. The home was not cleaned before move-in, with dust and bugs everywhere. They acknowledged the issue but only offered a $100 voucher, claiming the cleaning needed was “minimal.” Repairs took months, and at one point, the ceiling caved in. Upon moving out, they withheld half of my security deposit, claiming the house wasn’t cleaned—even though I hired a professional cleaning company for a deep clean and provided a receipt. Overall, this company is unprofessional and dishonest.…

I really enjoy my relationship with the staff here especially Shanna. She is compassionate and caring and she understands that life happens. Thank you so much for showing kindness and respect.

My experience with this company started off ok, and when we had a technical hiccup, Kristen was not helpful in assisting my senior mother in law with her application for a rental residence. I am very disappointed in customer service as it is imperative to make a good first impression.

They have a lot of good properties but it's hard to get in touch with them and they pick and choose how they approve.

Fantastic servince! Both Kristen and Ally were an immesurable help in getting myself into a new location that fit me!

This is the worst realtor you can find in all Atlanta. Ive been with them for 5-6 years and their rotten property supposedly newly renovated had wall and paint damages in their own move in inspections.. and now they're keeping the whole deposit money bcz according to these jokers the wall and door paint is damaged. Im attaching pics from these jokers so you all can see what type of crooks they are. P.s Not only theyre keeping the money, but they're changing me for services I've already done, like cleaning the property professionally ($300 when I've already sent these crooks a receipt of the…

Had a Pleasant experience working with Laura with property maintenance issues

Really enjoyed my time living with my rent source!!!

Loved my experience. They are so nice !

Angie has always been so readily available whenever I’ve needed her. She is always eager to answer all my questions.

It has been such a pleasure working with Jennifer Lyles at My Rent Source! She responds quickly to any questions or concerns I have and is very thorough. Jennifer is professional and her passion for what she does is hard to find.

This is the worst company I’ve ever rented from. We went 11 days without hot water two years ago. Four of are doors havnt worked for years. We had a sewage leak last year they waited months to fix. I cannot say enough how neglected this company has been. They left thirty foot broken limbs from trees hang over are driveway for over a month. I would not recommend anyone using them.

If you're looking to rent at Oak Valley in Griffin. Pay very close attention to details. The units ARE NOT fully renovated. The hot water heater, windows, interior doors, ventlation system, interior closet panel walls and ceiling isn't painted, baseboards are dirty and the paint job is horrible, if painted at all. Old windows has so much old caulk and glue to prevent drafts and to keep it in place. Also, make sure the windows close PROPERLY and LOCKS. Make sure to open all the utility doors and pay attention to all the vents. The unit WASN'T professionally cleaned but you will have to pay for…

Jennifer Lyles at My Rent Source is a gem to this industry! She greets her clients with professionalism and passion, and it has been a privilege to converse with someone who is truly committed to exceeding the expectations of her clients. Jennifer's dedication and responsiveness when it came to any questions and concerns we had about renting our home made this entire process a BREEZE!

Can't say enough about the professionalism and thoroughness of this company. Maggie F. was amazing! She was prompt in her replies and her communication was concise. As a person who relocates and moves frequently, I can honestly say it is rare to have these kind of interactions. Tenants can be an absolute nightmare but somehow Maggie remains a saint!

My Rent Source has been so helpful and made my renting process so seamless and easy!! Annisten and Angie Leone have been especially great in making my renting experience so amazing!

I had a great experience with Shanna. She was very friendly and informative. She answered all my questions in a timely but thorough manner. Great experience!

Before renting from this company thoroughly read the reviews, because I wish I did. The statements others are making about absurd expenses charged at move out are true as this too happened at the end of my lease. I would go into detail but the company is just going to respond in an attempt to negate the truth when in fact they were very belittling when questioned about charges.

RENTERS BEWARE!!!!! We have rented with My Rent Source for the past 2 years. And upon move out less than 2 weeks ago we have been charged insane amounts for "damages". Over $2,200 for “alleged damages to the walls”. When asked to show the issues with the walls the leasing agent had to use a flashlight on her phone to show small scuffs that she said we were being charged $125/ wall for. The normal wear and tear — landlords are not allowed to charge you for. — non existent. The landlord has ALREADY moved a new tenant into said home with “alleged terrible damages”.. Being charged thousands of dol…

I would never rent from these pigs again.. They have there tenants pay a professional cleaner to come out an clean the property after they move out.. my apartment wasn’t nasty at all an I had to pay money out to somebody to come wipe stuff down an clean..

This is the worst company I have ever done rental business with. I moved in with my daughter and absolutely nothing was done as they said it would be. Holes in the wall, a huge gap big enough for anything to come through at the bottom of the first door, gaps in the kitchen counter, they put flooring over the vents, we were without a stove for almost a month. I had to put in constant requests over and over again just for things to still mot be done correctly or completely. I dealt with all these issues while still paying full rent and speaking to everyone with respect. Now that it is time for m…

Maddy is always very eager to assist in our maintenance concerns and they are promptly addressed. Highly recommend MRS and team!

Julie, Jenn and their team have done an amazing job for us managing our rentals in LaGrange.

Julie manages our daily needs as well as repairs and urgent needs and she does a great job. She adds value to My Rent Source! You can feel good that everything will be addressed.

Julie is an awesome PM. A+ communication and totally maximizing my properties potential.

My Rent Source and its staff are wonderful to work with they are fantastic. Ask for Kaycee Fore

My rent source took over management at the place I’m renting. Thank goodness they did because the previous company did not care at all. Hanah gave me a welcome call and really made it clear that My Rent Source was there to help and really cared about their tenants. She made the transition very simple.Thank you Hanah!

Hanah is great to work with. She is professional, kind and works hard to help you with anything you need!

My rent source and Kaycee did what I never thought would happen and helped me find the best home for me and my family. Thank you!

I want to say thank you to Kaycee at my rent source for helping find ther perfect home to fit my family!

KAYCEE is wonderful Excellent treatment very professional great human being quickly respond to inquiries customer oriented I highly recommend her

I had an issue with some add on fees. Hanah helped me understand…I appreciated her patience.

Hanah Ingram is the most amazing agent I know. Her warm heart and caring attitude made me feel like family. She not only found places for me locally but also found places for me north, south, east and west! If anyone is looking for a home, I would highly recommend Hanah Ingram!

I want to say how impressed I am with JB and her dedication to a Customer First attitude. I needed some assistance and she went above and beyond to help me. She has also, continued to follow up to ensure my needs as a tenant were met!!!! If you have a problem, she should be your first call. Thanks JB