Mynd Property Management Reviews

Rented property in Florida and actually had to call the code office for an almost a year delay of a kitchen renovation due to a water leak which happened long before we moved in but was never caught by them. I never saw an actual person employed by this company and vendors were told not to talk to us about anything they found when making the bare minimum repairs. Endless issues and never the same company as they take the lowest bid possible for everything. Some are quite questionable in character as well. Always emailing and never a call or apology for anything on their part but will chew yo…

We just renewed our lease and honestly, this has been the best property management we’ve ever experienced. Prompt attention to maintenance needs, effective communication and the renewal process was so easy!! I highly recommend.

Terrible. It has taken more time to work with them then to just manage the property myself and from what I can tell, they have reduced the property value. They do not check to make sure the vendors are doing quality work before closing out on fixes, most things need to be triple checked as they never check any property history or context, they have no urgency on finding a tenant when the property is vacant, etc. I cannot recommend them based on my personal experience from a landlord / property owner perspective over the last 2.5 years.

From the landlord perspective, trying to establish our rental through this company was a nightmare. They only wanted to communicate via email which took forever, their platform for uploading documents and photos was so archaic and un-user friendly that we ultimately decided not to use them. It was way more of a headache than was ever worth. I would not recommend using them to list a rental at all as they definitely need to restructure their business platform etc. judging from the multiple other 1 star reviews on the tenant side I would say this company does not put its customers first on eithe…

Negative 10 Stars if I Could We used this company across three different markets. Two years ago, they cut staff, and since then, every competent employee either quit or was fired. What’s left is a skeleton crew of liars and incompetents who have absolutely no business calling themselves “property managers.” Their failures are staggering: They placed SIX tenants who were all evicted. They bungled every single eviction process. They mismanaged repairs and insurance claims so badly that we lost over $120,000 in rents, evictions, and repair costs. Not a single one of their so-called “contrac…

I gave mynd my property to manage after i paid the initial fees they force you to pay my house stayed with them for 3 months they couldn’t rent it the house never showed on the right map on Zillow i took the house back and i rented it within 10 days apparently they never care enough to rent is also they took the 500 dollars maintenance fees i paid , their vendor scratch mu walls It costed me 2000 dollars and 3 month with no rent to deal with this poooooor quality company i would recommend that no one should trust them they will steal your money and never care for you property

The Worst Property Management Company I’ve Ever Worked With — Landlords, Stay Away I hired Mynd Property Management to manage several of my rental properties in the Atlanta area, and the experience was nothing short of a disaster. This company is grossly incompetent, disorganized, and, in my opinion, borderline unethical in how it operates. 🚫 Horrendous Tenant Screening They placed multiple delinquent tenants into my properties who ended up not paying rent for over 6+ months each, squatting in my homes and forcing me to go through lengthy and costly eviction processes. I’ve lost over $45,000…

I 100% can not stand this management group. We have lived in our residence for years now. Mynd is the 8th management group we have had and the worst. We are surrounded by trees(27 that need to be removed… we’ve had someone come out and look) and instead of removing the trees to prevent damage, the prefer to wait until it falls and does damage. We currently have a tree on our neighbors house that they were notified to remove but denied removal. Now are having to pay for the consequences of their own actions. Took them 7 days to remove a tree that went through our attic. The lack of communicatio…

I am a property owner and I switched from my previous property mgmt to mynd after 13 very good years with my previous company . I was with Mynd from 11/22 to 7/24. I did it to save money on my per monthly prop mgmt fees . That was a terrible decision I did and I sincerely urge every landlord to not make my mistake . I had a condo and 2 sfh in Atlanta that they managed. They caused my tenant of 13 years to move out of one of the sfh and my other tenant that was placed by my previous prop mgmt company to move out too after 1 years with mynd . The third one that they placed ? I am going through …

Save your time and your money. When you move they will not give you your deposit back. They will hit you with house cleaning and carpet scrubbing, no matter how clean it already is. They are the biggest rip off ever. I am getting a lawyer and sewing them for my money and the loss of time and all the aggravation this has put me through. Pics below are the day before i moved out. All the rest of the stuff in these pics was removed before I closed the house up. If i had known that they were such a rip off, would not have wasted my time cleaning.

If I could give -0 I would've. Was trying to get a rental property in Winston Ga. My SO CALL AGENT TRACY PETERSON never called to speak with me like I was told she would. I think I spoke to everyone BUT her who answers phones, seems she was ALWAYS in a meeting... yea right! I'll probably never get my $60 refund for my pet application, lesson learned....if you ain't local, I ain't dealing with you no matter how nice the house looks. THIS COMPANY SUCKS,RUN,RUN FAST FROM THEM!!!!

STAY AWAY!! As a homeowner I never thought I would have to deal with such an awful management company.

We rented a home for a year , and it was not a great experience . When you have an issue it’s hard to communicate with them because they use AI and depend heavily on the resident portal , which in some cases isn’t sufficient. They also need to make sure that the home is clean and appliances working before move in. At move out they charged us a professional cleaning fee of almost $300 mandatory , but it wasn’t professionally cleaned when we moved in! We left the house completely empty and cleaned out. The plumbing in the master bath had very low pressure in the shower and the sinks .The plu…

Gallinares Cleaning & Maintenance Solutions Inc resolved my thermostat issue quickly when my AC wasn’t circulating properly. The turnaround was fast, and I’m genuinely grateful — the Georgia heat has been brutal, and they got my home feeling cool and comfortable again. Highly recommend their reliable service.

My experience with Mynd Property Management has been extremely negative and reflects the same issues many other tenants have reported. Mynd failed to disclose the true condition of the home before move‑in, including pre‑existing maintenance and pest problems they already knew about. Their maintenance practices are deceptive — notices posted without proper 24‑hour timing, attempts to enter without consent, and scheduling repairs at times I had already stated I was unavailable. When I asserted my rights, the response was retaliation, intimidation, and improper fees. Instead of addressing legiti…

I have taken Mynd to small claims court and received a $4000 judgment against them. They never showed up for court. They are currently in contempt of court and have an in-person trial pending to determine if a bench warrant will be issued. DO NOT USE THIS COMPANY IF YOU ARE AN INVESTOR. Trust me, they are by far the worst company I have ever done business with. Truly unprofessional, wholly irresponsible, and a legal risk to boot. I hope someone gets arrested soon and I finally get paid my judgement. Update: The judge did issue an arrest warrant for my prior property manager. Once Mynd was not…

I would not recommend Mynd Management based on our experience. The biggest issue was a leak from our master shower that caused water damage in the kitchen below. This was not a minor repair. It was an active leak affecting two parts of the house, yet it took nearly two months to fix. During that time, communication was inconsistent, and we constantly had to follow up just to get updates. Ultimately we had to threaten them with taking our concerns over mold developing to court to get them to do anything. This was not an isolated issue. Throughout our lease, it often felt like we had to chase s…

We’ve had no air conditioning upstairs for 12 days during the summer, despite repeatedly calling, messaging, and submitting maintenance requests. Communication has been extremely poor, and we’ve received little to no meaningful updates or urgency regarding the repair. It’s incredibly frustrating to continue paying rent while living in an uncomfortable home with no clear timeline for when the issue will be resolved. A maintenance problem like this should not take nearly two weeks to address. I hope Mynd improves its responsiveness and prioritizes urgent maintenance issues so future tenants do…

Never ever live here. I don't usually write reviews but my experience along with my roommate's shared experiences have been AWFUL. Place was EXTREMELY dirty upon moving in. We spent more time cleaning than we did moving all of our belongings in. The leasing company is so trash: - Random fees - Payment systems going down and adding late fees to the residents because of it. - Takes FOREVER to respond to maintenance requests - Maintenance RARELY fixed our issues; we usually had to come up with a solution on our own or pay for the fix ourselves - Extremely slow and rude customer service - Dirty/un…

I do not recommend renting from Mynd Management as someone that has worked in property management for the past seven years! My experience renting my townhouse through this company has been extremely disappointing, frustrating, and stressful. Since moving in, I’ve dealt with one issue after another. Shortly after move-in, I was without hot water for about a week. I also experienced leaks involving both toilets, which caused my water bill to spike into the hundreds of dollars, creating an ongoing reimbursement situation I’m still working through. I was also without a working refrigerator for …

The only they want is your money. They will hit you with unnecessary fees even when you pay the bill on time. Gonna give you an excuse. Plus they won’t do anything you asked for them to do. Happy take to ya money and quick to kick you out by a day.

My experience with this rental company has been extremely disappointing and has caused significant stress for both me and my family. From the moment we moved in, the home was clearly not properly prepared or inspected. We found dirty underwear left in one of the closets, the refrigerator smelled like something rotten had been left inside, the A/C was not working at all, and the secondary bathroom toilet and shower both had ongoing issues that made them difficult to use. Instead of being able to settle comfortably into our home, we were immediately forced to deal with multiple sanitation, maint…

Make sure you have pristine credit before wasting your money to apply here. Mine isn't perfect, but I offered to pay 3-4 months for a deposit or to pay for a full 12 months in advance and they refused to rent to me. Plus, they were charging $45 per pet per month for me to be able to have 2 cats in the unit. So, to keep my 2 cats, I'd have to pay $90 per month in fees.

I just moved in on April 28, 2026 and the home garage door remotes were missing. I reached out to Mynd and scheduled a service request for May 1 and no one showed up all day. I'm very disappointed and I just moved in.

I’m very happy to have Carla Askew as my contact manager at MYND. They is on point and has been taking care of everything for me. Keeps me abreast and always answers my questions via the app and when we make phone contact. Thanks Carla, keep up the great work and communication with your customers.

I would not recommend Mynd Property Management to anyone based on my experience. From the moment I moved in, there were issues that should have been handled before a tenant ever stepped foot in the home. The air filters were either missing or not properly installed, and the back porch was broken, I which actually led to my mom falling shortly after move-in. That alone shows a lack of basic property maintenance and safety checks. Also, upon moving the oven didn’t work I was without an oven for a month. Throughout the 12–13 months I lived there, communication with customer service was consist…

DON’T DO IT! But if you do, take time stamped pictures of EVERYTHING before and after move out. They will fraudulently bill you for things that are not problems. Even this may not help as they say they will look into but will not and then send it to collections. We were billed for bedbugs which we did not have and did not take to our next place. The photo they sent was a literal roly poly bug! Indianapolis Edited to answer their response: We have contacted you multiple times and you always say, oh, we'll look into it and then you sent it to collections.

Love my property management Mynd they always do great work with handling matters. Kevin is great.

This company is not worth the commitment. This was the worst property management company I’ve rented with in Atlanta. I work in property management so I understand what renting with a company like this comes with, but I will never rent with Mynd again. The entire year of my lease was full of preventable repairs due to cheap installations and fighting unauthorized charges added to my account. This felt like the longest lease of my life! WARNING: they will charge you for full repairs that existed prior to your move in and/or have nothing to do with you if you only lease with them for a year in …

Worst management and customer service I have ever unfortunately had to experience. Save your money go anywhere else! It took days for them to respond to an ongoing gas leak and then they sent out the cheapest option possible and it takes three times for someone to fix it. And then after that no call from mynd or anyone that works there to check on it. Had to call them multiple times to even talk with someone to try and get reimbursed for the 11 days we couldn’t stay at the house, because of a gas leak, all for them to say they will not cover any out of house expenses or reimbursement for days …

Absolutely awful. They take such poor care of the already shoddy homes. I've placed SEVENTEEN tickets and we haven't even been here a year. We have been without heat for a week now and have small children. Last week, they sent out a technician who "couldn't figure it out." We have since heard absolutely nothing regarding the heat. It's currently 35 degrees and supposed to be 20 at night. We are moving out.

I’ve been living at my rental property for four years. I’ve only had a little bit of hiccups here, but like I said, I’ve been living here for four years. I spent a lot of money living here I recently called in a maintenance for my garbage disposal. The maintenance man came over. He looked at my garbage disposal, saying that it was a bottle cap blocking it. He took it out told me it was nothing but a bottle cap and everything is fine. It was no damages towards the garbage disposal, but they still charge me $140. My rent is $2500 a month. I will be buying a house this year. This will be my last …

I wish I could give zero stars because after informing them 45 days in advance of my move out, they still charging me with a remaining two months. Blinds that were like that when I moved in, I am also being charged for and for a microwave filter the home does not have I would never recommend renting from these people because on the end, they will make sure you don’t get your deposit back. The owner decided to sell the home and they had people coming in and out which made me feel unsafe. They also took pics of my belongings and used them to sell the property without my permission. All of this a…

It’s incredibly disappointing to invest time and energy into viewing a property that doesn’t meet expectations, especially when it’s marketed as "move-in ready." This property look immaculate online but reveal numerous issues in person. One you can smell the mold when you open the front door. The wall were nasty and needed to be painted. The carpet on the stairs needed to be replaced. The kitchen cabinets do not close and needed to be replaced s well. It’s crucial for potential renters to be able to trust the information provided to them.

Not only did The Tech come in and quickly fix the issues, on the way out he noticed the front door knob was loose. He went and got his tools, then fixed that also.

The new maintenance crew is on point and very professional in the delivery of services

Truly one of the best rental options I came across! They are very communicative, and super efficient!

Constantly adding charges that don't apply to you, with expectations that you pay.( will lock you out of thre portal till you pay them).Homes with serious issues that they are slow to fix. Will turn utilities off in your name. Then say you owe them for utilities. Will do everything in their power to evict you so they can move in the next tenant and do it all over again. DO NOT RENT FROM THEM!!!!

Every time I have any issues, the techs are always dispatched in a timely manner. They’re always prompt, quick and efficient with my issues. I appreciate the punctuality and professionalism

They will make changes to rent amounts and add extra fees at their leisure.

Unnecessary fees and extremely poor handling of properties with terrible communication….

This company has been extremely hard to work with. They will not call you, they will not text you, they will ONLY USE EMAIL TO COMMUNICATE. So if your not behind a desk all day it will be very difficult to work with them.. There is no on boarding info and they have a lot of rules. You have to request a code to enter into ypur own house when it's not even occupied. That's ridiculous. I should have a code that doesn't expire until the house is listed so we can work without the constant pauses. All the rules are out of control, and the list of repairs is also ridiculous. Replacing a 20 year old g…

This was my first experience renting with Mynd, and unfortunately, it has been very disappointing. Despite submitting multiple maintenance requests over the past several months regarding our broken air conditioning, the issue still has not been resolved. Instead of replacing the unit, Mynd has repeatedly sent out technicians to perform temporary fixes — at least five times so far. Now, on an 82° day, our home remains around 80° inside. While we understand that replacing an entire AC system can be costly, it is unreasonable to expect tenants paying nearly $2,000 per month to live in such uncomf…

Mynd has literally been the worst rental experience I have ever had. Renting from them has been a nightmare that should be avoided at all costs. The maintenance people require 5-6 visits to fix small things, and you have to block off whole days for them to not show up, putting the onus on you to make sure their employees behave. The customer service is abusive and abysmal, they refuse to fix their homes and try their damnedest to get your deposit for things they never fixed and have documented, please stay away.

My roommate and I recently leased a house in Birmingham, Alabama through Mynd. Prior to placing our deposit we raised concerns of the overgrown backyard, the gutter disconnected from the side of the house and the backyard fence not closing. Mynd stated they would have their vendors fix all issues prior to move in. We received our keys today and none of the issues have been fixed. Our property manager has stated that vendors would be on site on two occasions, yet they never showed up. I would not recommend this company, specifically their Birmingham properties. We are still waiting for these is…

Mynd Management I am extremely frustrated with the lack of communication I’ve received from Mynd Management. I have repeatedly asked for confirmation that, as long as I provided a 30-day notice of early lease cancellation, I could break my lease. I was told this would be documented without penalty. Now I am being told that I must continue paying rent until my lease ends on 2/3/26 or until a new tenant moves in. This is unacceptable. I moved here to provide a safer environment for my children, but instead, I am dealing with drug activity, loitering, trash and beer bottles being thrown in the …

One of the most unprofessional companies I’ve ever dealt with can’t never get anything completed they make the mistakes and don’t correct them

This is the worst management company in Georgia. First I had to call them to get my led lights fixed which the power source requires an electrician to come out. Then because there people didn’t show have the nerve to charge me $280 for their vendor not showing up when my wife works from home and my oldest door is home during these hours as well. This company is so crooked I can’t not wait until this lease is up. I didn’t sign up to get robbed by my landlord. I pay good money to provide a roof over my family’s head. I could understand if I was a tenant that was late or struggling to pay the re…

This has been the worst rental experience I’ve ever had. Since the day I moved in, my home has been infested with ants, and despite reporting it, nothing was properly handled. On top of that, there are endless hidden fees. If anything breaks, it’s immediately pushed back on the tenant to pay for, even if it’s not your fault. Utilities are a complete nightmare. If Mynd doesn’t receive the bill on time, they double-charge the tenants as if it’s our fault. Some months I paid around $300, but other months I’ve been charged over $700 for utilities alone! That is absolutely unacceptable. The staff i…

I had an emergency maintenance issue. Resolved very quickly!!

THE WORST! This company lacks integrity. I applied for a property THREE WEEKS ago and no one ever followed up. I don’t even see my application online anymore. They are either stealing application fees or identities or both. I’ve called several times just for them to keep saying “we’ve made a note for someone to reach out to you”. Nothing ever happens after that. I also toured two of their properties and I believe both are being occupied by someone who works for the company. Very sketchy. Very unprofessional. Please avoid at all costs! GA has to run these predatory companies out of here. They a…

Hands down the worst property management company there is. When we moved into our “smart home” they couldn’t get the key code right and I had to call every day for a temporary one. Finally they sent a tech out who couldn’t figure out what was wrong and they put in a conventional deadbolt. Insane. Also - our A/C unit has leaked 3 times over the last year. Maintenance practices are to put band aids on problems and not actually address the issue. When a leak happens on the weekend, you’re asked to shut off the AC and basically wait until Monday. Do everything in your power to not rent from a pr…

Run theses people are scammers they will take your deposit and falsely accuse you of damaging their property. This has to stop people work to hard for their money. And you guys refuse to give it back. VERY UNPROFESSIONAL. They are ripping people off they only going to give to one year lease and make you move out with very short notice once again Run.

SO DISAPPOINTED! BAD EXPERIENCE! RUN! This company is not even worth 1 star. Bad communication. They don’t have a physical office. They sent notice of non-renewal couple weeks before the lease ends, less than 1 year. Not giving time for move-out. These photos were taken they finally dropped the keys after I yelled on the phone on move-in day. Mind you it was 3 pm. The house was filthy in and out. Poor quality appliance. Now that I’m out they refuse to give me back my deposit and the prorated fees for August. Their auto-pay is not working. My family and I scrubbed every corner of this house and…

My Neighbors are not very neighborly nobody speaks, and they dont give you eye contact They’re very nosy don’t know what’s going on and people Homes just homes just saying anything

When I tell you THIS IS THE WORST COMPANY TO RENT A HOME FROM. Be very careful with work orders & please inspect the home before you move in. The homes are old, mold, no vents through out the home to circulate air. This is the worst experience I’ve ever encountered. I had rotten doors and they replaced them with the cheapest doors they can find. Then I still have problems with bugs. They DO NOT CARE ABOUT US TENANTS, that was told to me from Mynd workers and contractors. This the worst mistake I’ve ever made. Now due to them adding 140 charge I’m currently got to move out. I’m located in Ms, …

This company messed up my rent ledger and also sent me a certified mail notice to vacate after an employee told me I wouldn't get a notice because it's not my fault my ledger was incorrect. This is not how you treat people after you screw up their rent portal.

In a couple months it will be 2years since I moved in a house with Mynd Property Management. I haven't had any real issues ,but the 2 times I had to contact them. I received same day responses and work orders done within 2 to 3 days or sooner. Nice people to work with

Just went to look at a property in Oxford GA and this what it looked like for 1,700!!! Instant mildew smell carpet soaked I didn’t even finish the tour, ridiculous

Mynd is honestly one of the worst leasing agency’s I’ve ever had to deal with. We’ve had numerous problems with very little response. Within 3 months the water heater broke and flooded the bottom of the house to the point where it there was literal mold growing. Within the same time frame the automatic lock on the front door stopped working and they sent someone out to fix it but it didn’t actually get fixed and they never told us the new code. The whole house is infested with mold. When we discovered it the hole we had to make started stinking up the whole house like human feces. It’s even gr…

This is the worst company I have ever rented from and I have been renting for almost 20 years. Any issue you have expect to wait WEEKS to get it resolved, and that’s only if you call them multiple times a day and get it escalated. Strongly encourage anyone who can to avoid renting from this company.

I think it depends on the house you’re renting! My first home I didn’t have any major issues! But the second home I feel like it’s always some minor issues. But needless to say every time I have a maintenance issue, they always come and fix it in a timely manner! I think it might be the vendors they choose and not the actual management company. They always get the job done and I’m left feeling satisfied!

They always fix the maintenance issues in a timely manner! Sometimes it’s the vendors but the job gets fix during on time and I’m left feeling satisfied!

If anyone is interested in taking legal action against Mynd management for uninhabitable living issues please comment or reach out in comments for contact details

DO NOT RENT WITH THEM OR GIVE THEM SECUIRTY DEPOSIT I am currently being given the run around to get a refund on a security deposit for a property we THOUGHT was a good fit. when the lease came around it was terrible making the tenant heavily financially responsible for things that could go wrong with the property. We told them we were not going to sign the lease after 1 day of paying the security deposit and 4 days later my refund still has not been initiated. There is a class action lawsuit against this company, hundreds of reddit threads of people fighting for financial recovery , social…

I’ve had countless issues since i moved in, they send someone to fix it it’s always half ass . Currently my air hasn’t worked properly since I moved in, my bill is $300 from a previous $70 from a shaft being left open by their crew and the air working overtime . I’ve tried reaching out to get help on paying it , SILENCE. Most issues I’ve had I had to rectify myself. Even the outlets in the house aren’t all the way screwed in their literally hanging when you unplug something , I even have a leak in my kitchen due to rotting wood and the gutters not being cleaned , these are all small things tha…

They are horrible property managers. They stole money from me and removed my front storm door without notification or permission. Horrible with communication and ill informed of property they manage

Absolutely terrible experience with MYND Property Management. Communication is almost non-existent, and when you finally get in touch with someone, they either don’t have answers or don’t follow through. They are quick to collect money but slow to resolve issues. This company took my application fee and was not able to assist me. And only gas light me saying that they will refund me my money back and have yet to do so! I felt like just another number in their system—no care, no urgency, no accountability. If you’re looking for a company that values tenants or treats properties with respect, MY…

I've had only wonderful experiences with Mynd! We are enjoying our home and love how easy Mynd makes everything for us. The Mynd app has been quite useful, so convenient and easy to use. Had a couple of repair requests and I was able to set my own dates and times. The technician was on time, friendly and did the repairs quickly. He knew exactly what he was doing. Thanks Mynd! (I'm so confused about the negative comments)

I’m extremely pleased with the care and consideration the Mynd team showed us trough this entire process. Outstanding effort and patience from start to finish… Thanks Mynd!

I hope someone sees this comment before renting or hiring them as a property Managment. This has been the worst move-in experience of my life! We are a military family and we have dealt with several other property management companies, this is by far the worst one. Clearly no one inspected our house prior to move-in and I have been sending emails, calling and putting in numerous work orders on the app. It’s been almost three weeks and not one issue has been addressed. I get the run around from everyone. Cat pee stains/smell, pest(ants/spiders), leaking sinks, handrails and clothes racks coming…

If there are to ever be any maintenance issues good luck getting someone out there to fix it. I have had a busted pipe leaking from my main well that I had to fix myself, my ac has been out for 6 days with no one working on fixing it. The worst

I had a very positive result on repairs recently done to our home. MYND came through and accomplished very dire and needed improvements. We are highly satisfied with the efforts and work to our residence

New tenant, deeply disappointed. Update: giving two stars, and will update as they continue to address issues! Even though I’m disappointed at the condition of all the things below, things are starting to be addressed. From day one, this lease has been a nightmare. The unit was absolutely filthy when we moved in — pet hair everywhere, hair-clogged drains, urine on the toilets, and grime in the kitchen. It was clear the property had not been professionally cleaned before our arrival, even though we had been reassured several times it would be. After we hired cleaners on our own dime, thankful…

I have not had any good experiences with this company. It does not feel like they care about their renters at all, it’s impossible to get in touch with anyone overseeing your rental/contract. I’ve gotten multiple different answers for one question, and when mentioning this I’m promised whoever I’m speaking to will check with the team and call me back, and that doesn’t happen on multiple occasions. We found mold in a closet wall and it took them over a week to send out a technician to cut out and replace that section of wall (because that was the level of mold present), and upon moving in there…

Soy arrendataria de esta administradora y siempre encuentro muy buena atención y disposición por resolver, es muy sencillo hacer solicitudes y su personal está bien pendiente de que se solucione todo

GA Renter of 5 years. Mynd does an excellent job of dispatching technicians and or vendors to resolve maintenance issues.

if i could leave negative stars i would. these guys are worse than the cable and phone companies in terms of customer service. hidden fees. hidden charges that randomly pop up. the worst communication possible (they are all remote so you just get a random person 3,000 miles away IF you get anyone at all). but by far the worst part part is their response when you have an issue. the oven/rang stopped working a month into the rental. it took OVER A MONTH to get it fixed with dozens of calls/chats/emails. the oven/range just broke again. same issue again. it's been weeks and a repair was sc…

I can't even say Mynd Management has crappy customer service. Its NONEXISTENT. I have been trying to dispute a plumbing charge (since when do renters pay for maintenance especially for long standing issues???) and I have gotten the runaround for 2 MONTHS! THE SERVICE TEAM IS MEDIOCRE. THE PROPERTY MANAGEMENT IS MEDIOCRE. They are all a bunch of smug liars! Then after I responded to their email this morning saying they could send the payment breakdown for the charges, the (I use that term loosely) had gone home for the day without responding. MIND YOU, I SENT THE EMAIL AT 10:08am. Unprofession…

I’ve asked to speak to a manager or a supervisor for the past 2 months regarding false charges that were posted to our account to no avail this company is the worst property management company that I’ve ever dealt with in my life. They are far from professional, we didn’t even ask for them to manage our property they were just assigned to us randomly after Northpoint was removed. I asked them for corporate number and they give me a random number that’s not corporate. I swear avoid them if possible because it’s been a complete shit show dealing with them

Unprofessional and don’t respond to your request to speak to management. Applied false charges to our account and once u ask to speak to a supervisor your told that we will put this request in and expedite to no avail. They have maintenance crew members who will come to your home and sit outside on the main streets and say they arrived and no one was home & then mark as a cancellation and then have your account charged fees. They give scam vibrations and are crooked as hell when it comes to their bs “inhouse” maintenance crew. No professionalism at all…

I have rented from Mynd for 4 years now...I am absolutely shocked at how ineffective the maintenance process is! I've missed SO many days of work because of this! Which of course, costs me A LOT of money! This past Thursday I put in an emergency maintenance request due to flooding in the basement and garage... around 6:30 a guy from the company comes by, looks under the front porch and says, Ok- I said, ummmm don't you want to see the damage inside??? He said, oh, ok....came inside on his phone and then said, ok and left. Thirty minutes later a guy from a different company came by and put down…

My husband and I applied to lease a rental property in Marietta, GA listed by this company within hours of it appearing on Zillow. It was so newly listed that the application link wasn’t available on their website yet. I had to call and request the link directly. Within a few hours, we completed the application, submitted our pay stubs, and paid the $118 combined fee. Shortly after, we received a message stating there was a delay in processing our application due to TransUnion. On Day 2, we were asked to submit the last 3 months of our bank statements—a completely unnecessary and intrusive re…

If you move forward with this management company after seeing all the negative reviews, at least DO NOT SIGN A LEASE UNTIL ALL REPAIRS ARE COMPLETE. I was urged to sign my lease to secure the house and the management company did not conduct a proper move in to resolve simple maintenance issues that resulted in me calling off of work every other day during the month of February. It is not unusual to lease a home "As Is" but it should come as common courtesy and good business practice to be sure the home is leased in move in ready condition with everything operational. I had over 15 issues sprea…

this is the worst rental company you have to call or curse them out to get things situated when service is being done ‼️‼️ i wish i could give them zero stars ‼️

Just awful, from start to finish.

Scam, uncaring, and greedy company. We were told to vacate our property last year, which we did, on time and were told we wouldn’t be liable for any more than the last month of rent we were there for plus damages. They now want to charge me $10k and are changing their story up. I ended up attempting suicide earlier this year because of how much stress these professional scammers put me through. Our water was undrinkable and made me sick several times and they never fixed it despite sending out people to look at it, but never fixed it. AVOID THIS COMPANY.

Updated as of 6/18/25 - their response to this original review said someone would reach out to me and not a single person has. I have also had 9 messages in the app actively ignored by Jessica Gonzales. Not only is this rude but it’s unprofessional and completely unacceptable for an employee to ignore that many outreach attempts by a resident of one of your properties. If I could give zero stars I would. I have been trying since December to get a lease renewal inspection done (at their request mind you) and it’s now April with no inspection scheduled. They require you to reach out via their …

We have been placing work orders for our HVAC since we moved in April 2024 and it is still not fixed. 2024 it worked off and on. In 2025 it has not worked at all and we are not getting a resolution. We have missed numerous days of work so their vendor Lyon’s can work on the HVAC that we are not receiving full pay checks which we need to pay our bills. We need an immediate resolution and discount rent for all the days lost at work with still no working air.

Call with my issue and they where on it and they work with my schedule I really appreciated that thank u so much

Thank you all so much Mynd has really been Awesome to myself and Famil 🫶🏽 Courtney Anderson with Maintenance team always come through as she should and do everything in timely manner Call her Ms.Fix it and get it done . Thanks Mynd… From ATL residents

Renting with Mynd is horrible where should I begin the first place I’ve been charged for repairs to someone else’s property I had a fault wired stove I called for maintenance to come repair and I was billed fir the repairs, I google instructions no where does it state that you press stop then start for a faulty wired stoke and they sold the house and came up with they terminate your lease for late rent please be aware of this company before you apply here a or of hidden charges.

I just had a work order completed and came to leave a review. I am actually shocked to see all of the negative reviews and issues other residents are experiencing. I have had nothing but the best experience my 2 years living on a Mynd property. In this time frame I have only had to submit two work orders. The first was in the summertime, shortly after we moved in when the AC went out and the second was just recently with a leak under the kitchen sink. On both occasions the service was great, and completely within a timely manner. Communication with Mynd was also very fast and efficient.

I have rented with Mynd now for about 4 years, never been late with rent but have been very dissatisfied with the service, each time I put an order either it is totally ignored or some technicians sent that don't solve the problem. This time I was lucky to get a great maintenance Tech that knows what he was doing and made sure he finished the job so well. The company does not care about the tenants at all. At the moment the garage door is also falling apart, I had put that order and it looks like it's being ignored; I am yet to see if they will replace it.

I put I multiple work orders for the same issue in which they failed to fix, because of it my electric bill is so high it's like another rent payment and has been so for the past 2 months. Ive asked multiple times to speak with management to receive a credit for their mistake and they tried to tell me to ask the power company for it and not them and have been giving me the run around for over a week now. I had to look up tenant attorneys and have emailed to start a possible lawsuit. Worst property management I swear

EDIT: Management did in fact reach out to me and while I was disappointed that they did not fully cancel the fee in light of my situation, they did give me a partial refund and also refunded the late fee which was incurred while waiting for them to respond. I have been waiting to update my review for confirmation that the refunds did in fact go through. The refunds were taken off this month’s rent as I was told, so I am tentatively changing my review to four stars since I have otherwise had no real issues with the management. I’ve lived here for about 5 months now. About two months ago, I put…

Like everyone else I wish I could give zero stars. My sister is a current lease holder with this company. Let's just say in September of 2024 she reached out to them with concerns of a dead tree possibly falling onto the house she was in. Of course she got no answer and in November of 2024 that said tree falls on the house. Thankfully no one was home but the damage was done or so we thought. Fast forward to a week ago they put her and her kids up in multiple hotels and then just decided they didn't want to pay anymore because the home they trying to transfer her to failed inspection twice. Thi…

The Worst Leasing company!!!!

I would give 0 stars if I could. I was informed that they would be fixing the AC, installing a washer and dryer, replacing the fridge, and the worst of all something has crawled up and died inside the attic space of the room that is an addition to the house. You put in a service request, and they say that someone will contact you and no one does. You ask if you can speak to the maintenance team directly, and they have some kind of excuse that they communicate with them through some kind of app. It makes no sense. These issues do not take that long to address. The maintenance requests seem to f…

They deserve no stars… I gave 30 day notice after l purchased a home and MYND is trying to hold me financially responsible for rent through lease end! Not only are they still charging me rent they filed eviction and dismissed it, then illegally entered the home(l had planned to surrender keys in court) and stole my 9 year olds Gecko!!! Who steals from a child?! Very shady company!!!

If I could give them zero stars, I absolutely would. This is the worst management company I have had to deal with. Ever. When you call them, you speak to someone who’s not even in this country they inform you that they will request a call back and you’ll never get that call back. We patiently waited for them to fix an issue that lasted two months. They finally fixed it a couple days before Christmas, which you can imagine really saddened myself because I was unable to decorate my home for the holidays or even enjoy using any part of the downstairs for two whole months. We were promised a credi…

I love this company because on their app.You can split your rent like who else does that! We can pay our rent half on the first and the other half and two weeks. They also help my family in the house Fire get help the same day by compensating us in a hotel room and Getting someone with our liability insurance to redo our walls and our ceilings the same week! THANKS MYND!

THE WORST company to rent from EVER! If I could give me them ZERO stars I WOULD! They don’t fix anything on time! I had a house fire they still putting late notices on my door and it’s been a month since the fire they have yet to fix anything! They want to bring a stove where the kitchen caught on fire and put a stove in a burnt up kitchen with burnt cabinets and under a burnt microwave! They won’t start fixing the house until insurance pays but expects me to pay rent! They OVER charged me for a clogged toilet! I wouldn’t recommend this company to a DOG! They take 5 days to respond to emails a…

Please don’t rent this townhome I got approved for this townhome I sent my deposit and signed my lease the same day they told me they cancel my lease and the owner was going to sell so I call every 5 minutes and told them to send my deposit back omg please dont rent from these people ugh

I luv this company. They really helped me in my situation. Thanks Mynd!!

I would do zero stars but unfortunately that isn’t an option. DO NOT RENT FROM THIS COMPANY! They will charge you a monthly maintenance fee and then refuse to actually do the maintenance you request or charge you hundreds of dollars for simple maintenance. When you move out, they will nickel and dime you for anything and everything and take over half of your security deposit and then refuse to answer emails or calls. I cannot reiterate enough how awful this company is! It takes months to get responses on anything and it is clear no one actually knows what they are talking about because you wil…

Worst property management and leasing company. Non responsive, mystery charges they won’t explain, property maintenance is bs because when they come they somehow find a way to charge you for the service. Still no response from Mary who responds to emails. DO NOT RENT FROM THIS MANAGEMENT GROUP

I been having problems with the power in this house on and off, lost of food, nobody has said I will be reimbursed of that, I have no use of my kitchen can’t watch tv only lights that are working is hallway, one bedroom and the bathroom lights 2 technicians been but now waiting on parts this been going on since mid September and now it’s October, they didn’t even say we will put you in a hotel are nothing, not even we will order you some food, are send you a gift card, sad just saf

I wish I could put 0 stars. The amount of emotional distress we've experienced living under this company's management is hard to believe: 1. They lied to us about our property having a W/D 2. They lied to us that the previous family moved out 2 weeks before our move in and that the house had been cleaned. When we moved in (arriving at 4 am from FL), the house was disgusting and crawling with bugs and spiders. Stains and dust everywhere. Next day our neighbor tells us the house had been empty for 6 months. 3. 3 days after move in, our septic tank blew, flooding our garage with sewage water. We …

Very disappointing after few good years of experience. Upon a recent vacancy, they changed the terms of our agreement by essentially removing the ability of sending my own vendor for repairs. That was a deal breaker for me since I have seen their estimates during breakdowns and going with their vendors only will effectively leave me with nothing. As soon as I decided to move to another property manager, they held my property for 30 days- meaning I was not able to start the process of listing it again with a new property manager. I accepted that even though they could have let me continue to tr…

Don’t not use them as property Managers they are terrible if there is a simple fix for an issue they will charge you to replace the entire appliance or water heater etc… very shady practices and they don’t let you get your own person to check out the issue so you need to just trust that they will do the right thing, there’s no way you will make money using them with all the service requests will not only wipe out all your profit but you end up I debt

I won't be renting from them again. It was ok until our central AC unit broke at the beginning of June. It's still not fixed, it's been 4 months. Our house has been 90°+ every evening. I'm not one to complain, but we can't stay in the house I literally have to pack up my baby and leave. The vendor they picked really isn't great, they've been to our house over seven times and each time they find something else wrong. I've had to constantly call them to check up on the techs and schedule the appointments myself. In the end the unit is still broken, no end in sight. They got us one used portable …

Company and communication sucks beyond belief. I was renting a property in Lexington SC - was originally with Streetlane Homes. In August we received an email stating the company will be transitioned to Mynd and to have all requests go through then. Our lease ends September 4th (7 days from now), we’ve received 0 information on how to pay the remainder of our rent, how to log into their system, how to pay the remainder of utilities, or how to move out and where to leave the keys When I called customer care to inform them, they tried to tell me my lease ends on the 15th. NOPE. I have both le…

My biggest regret so far. I have been treated the worst since I started. All the stress is ridiculous. I should have known because when I emailed and called about loose tree branches on the power line, she canceled my deposit and I had to call to get it back. That was the only time she talked to me and wasn’t polite. They never call you if you have a legit concern but she swore communication was easy once you moved in. I still have to call the answer service and speak to a different person each time. I have no way to speak to my leasing agent directly. They only want emails and text on the app…

Payment my deposit gave them a notice had my professional apartment cleaned, and they steal kept my money. I would never rent from this company do not rent from this company.

Update: It is unfortunate to me that I now have to come and do a update for this company. Our first year of renting with mynd went extremely well. They were attentive, responded quickly and customer service was clearly at the forefront of this company. In our second year of renting, that has changed drastically. It is hard to be able to speak with the same person more than once, asking your property manager to reach out via phone call results in zero interaction whatsoever. And i've only gotten a couple of emails, days or weeks after i've requested to speak with my property manager. They offer…

Not a good management company at all. Moved from Atlanta to Raleigh and needed to rent out my Atlanta house and not only they weren't able to rent it out but it was vandalized while under their contract. While the property manager tried their best to help fix up the house, I had to be involved in every stage of the process to make sure the house was brought back in the proper state afterwards. They are not communicative, not fast, not helping when something goes wrong. I would recommend finding someone local rather than going with Mynd. Mynd will probably do a good job if your property is easy…

This has been the worst move-in experience of my life. I read similar reviews and thought I would be fine because the house itself is great - don’t do it. We have been moved in for a week and still don’t have the keys for multiple entry points into the house. Mynd has no idea if the keys are lost, if the former tenant has them, they didn’t even know those doors (the back door and garage door) existed in the house. They told me I would also need to update the code for the lock on our front door and I shared our update request. When I called to ask on the status, they said they had no idea what…

Mynd is the worse property management company. They screen the tenants, have the tenant signed a year of lease agreement, collect the first month rent and security deposit. The tenant moved in our house, and took back the first month rent and security deposit, and never pay a penny. The eviction process took nine months, and Mynd cannot collect a penny from the tenant, and cannot negotiate with the tenant to move out. During the nine month eviction, they just kept told me that we were waiting for Marshal's office lockout appointment, don't know how long it would take.

AVOID 4615 LEGACY SQ IN ATLANTA! I stayed in this location for 4 yrs and had too many issues to describe. Landlord denied repairs to the AC and stove, even though in GA landlords are reasonable for all appliances provided. Mold under sinks, AC units were failing since we moved in and caused us to have $600 monthly utility bills (went down to about $300 a month when we moved out) .They also did not give us the Bylaws and Covenants for the HOA, then tried to charge us $500 for mowing the lawn and the HOA fine. However, they didn't provide any receipts nor show us the actual fine charged to verif…

Never I said never think on rent a house with this company. They are a mess doing the fixing request.fl First, they take forever on find a company. Second, they get the cheapest company to fix the issue you can have, and then when you move out, they take out money from the security deposit to fix the mess. Don't fail on a mess company like this. Please.

I suggest looking elsewhere if you are looking to rent from someone using Mynd. They are attempting to use my security deposit to upgrade the property which hasn't been upgraded in probably 20 years. They are rarely responsive and outsourced to who knows where. Should have a zero star rating.

Scammers, they will steal your money

Stear clear of this company if at all possible they are a complete joke the entire duration of my lease the property was riddled with issues that they dragged their feet to address and for some of the issues they wouldn’t fix unless I paid them which is crazy these things should have been taken care of before I even moved in. Immediately after move in my water was disconnected due to the owner or previous tenants non payments I had to wait 24 hours for them to resolve. The drains were clogged screen door broken ac went out drawers and screens broken plumbing is terrible amongst a list of other…

Everyone with bad reviews, if you are going to move out or have moved already, please put the address down with your reviews. So, the future applicants will know which homes NOT to apply for. And the owners can see how poorly the management company they hired are allowing their house to rot, for a fee. Maybe then, we can start renting directly from homeowners again and the housing market wouldn't be so expensive.

Truly a horrible company for both property owners and tenants alike. Poor communication, poor quality repairs with excessive costs, I could go on and on. Simply do not use them.

The worst property management company in history. I'm a active military service member and was deployed told my property manager to only use my home warranty because they were not and charging me excessively to prefrom minor request. I started seeing less and less money being deposited in to my account. I was charged $300 to change a light bulb which I left stock for my tenants on-site. They are highway robbery scammers. DO NOT USE THEM. If I could give them a negative a million I would.

Mynd management has done a self help eviction on me. They kept changing the locks and I have evidence that mynd management agreed to pay cash for keys 1000 and I have Scott mazzuca in an email knowing my situation. They had a previous resident by the name Rhonda Cothron sublease me this home and she done it as a deception she told me she owned the property. Mynd management has came and changed locks 3 times and has my car illegally removed and they put my things outside after emailing me thoroughly about my situation. Don't waste your time on this corporation, they are nasty individuals and I'…

RUNNNNNNN DO NOT I REPEAT DO NOT even think about contacting these people in regards to renting a property. They are money hungry crooks. Dealt with them for an entire month they were nice and contacted me often up until I sent them over $2000 for a security deposit and then all hell broke loose. When you call to get in contact with someone it's a call center. These people are incompetent liars. Was prepared to move into a home and squatters had already taken over even after I made them aware they did absolutely nothing to remove them. They were still asking for money and having me transfer ut…

This company is awful. Like many of the reviews here, I would give them zero stars if that were an option. We moved into a house with a severe rat infestation. Rat feces everywhere and in the duct work. My wife was pregnant and rat feces posed a serious health risk to her. It took months for them to take it semi seriously and then after that, each touch continued to be a disaster. It took 5 months for them to get the house repaired and cleaned up. It was so bad that it took major repairs to the home to clean up and replace the duct work that was destroyed by the rats. Lots of stress on our end…

I moved in and they never cleaned the property, I spent $600 to have the property cleaned and They said they would reimburse me never reimbursed me. Policy upon moving out you are suppose to send a picture of where you leave your remote and key. I sent the picture and they cropped the picture purposely and now charging me $45.00. They are also including $600.00 to have it clean after never reimbursing me to begin with. Keyuanna Green has the worse disposition and lacks any type of professional integrity.

This company is full of it!!! 4.1 stars is not legit check thee other sites. I would not recommend no one to rent from them if you do take your pictures before and after and be prepared to pay whatever it is that needs to be fixed and keep recipients! No one ever comes out to fix NOTHING! I mean NOTHING. And if they come out you will be charged. The only thing they’re concerned about is rent. Never again. Oh be careful if you do a year lease after that they will want the house back. No matter what. Also they lie about description of the houses.

I lived in one of their properties for a year. When the AC went out in the middle of June, the ac company they hired came out and told me what was wrong and they were waiting on the authorization to come and fix it. Mynd then told me the company said nothing was wrong and they were closing the request. I tried to have a lawyer involved but he said it wasn’t worth it and it’s cheaper to just break the lease. Inhumane people.

Mynd Property management is a terrible company to rent with. My wife and I have had ongoing repair issues stemming from a water leak at the upstairs shower. Mold has now set in. Multiple attempts have been made and documented trying to get a competent contractor out to do the repairs. Also, I was charged a $104 credit card use fee on a debit card rental payment. They refuse to refund me the amount. STEER CLEAR OF THIS COMPANY!!

Working with Christelle Thomas, my property manager has been nothing but 5*. She is smart, efficient, reliable and just great to work with. I will recommend her to anyone needing a property manager.

Property Cummings Ga was Poorly maintained, my Friend signed a least never gotta chance to move in, never got a call from the owner and there was So Many Mice In the Attic it would make ur head spin, the owner and the Management company should be ashamed of themselves cause I’m sure they knew wats going on. The management played Crazy like they couldnt get intouch with the owner each time she called. I highly advise dnt rent from these ppl. We are uploading pics and videos to every social platform to make sure ppl are aware and dnt make the same mistake she did.

I have had nothing but good experiences with this company I just moved in on the 6th of March and had a minor issue with my refrigerator, made a work order, someone was sent out the next day and the order was completed the guy was very polite, and knowledgeable thank you Mynd for your service

The absolute worst company to have as your property management. NIGHTMARE. No consideration for the fact their tenants rent without AC for 2 months in Summer. No access whatsoever to our second bedroom and bathroom. We paid rent for a 3 bed 2 bath home in Douglasville; only lived in a 2 bed 1 bath for same price, again for MONTHS. When they told us they would provide a discount on our rent, we held off on paying. We’ve been waiting weeks to see that, due to “accounting and approval”. After a few days they threaten us legally. WHEN THEY SAID THEY WILL DISCOUNT FOR THE INCONVENIENCE. 0 communica…

DO NOT RENT A PROPERTY WITH THIS COMPANY. Charged hundreds of dollars in maintenance fees. Attempted to inquire several times about charges but there is not dispute process. They say you pay and you pay or get charged more fees.

The maintenance team of this company is BOTTOM of the barrel. I moved into a property with Mynd management, and within two weeks I noticed small things around the house that needed to be tweaked. I couldn’t have imagined that it would amount to hundreds of dollars in fines and fees. I reached out numerous times over the course of weeks but all attempts to reach any member from their maintenance team were all unsuccessful. They never made attempts to return any contact requests. The company further states that the maintenance team are the only people that can re assess or dispute these charges…

If i can rate this place an 0 star i would ,i paid my rent and there still trying put me out .they serve me paper stated that i have to leave in a week .

A faceless company who has been the worst property management company I have ever worked with to date. I've been more than cooperative and helpful in anything they've needed. Upon move out, I left the place spotless and professionally cleaned. The landlord himself even stated the place was in perfect order. Even then, Mynd, despite conversation with the landlord and I will not return my security deposit and is not follow state laws to properly manage my security deposit. With that, they have tried to charge me for damage to objects in the home that either never existed or items that have docum…

This place deserves zero stars. I have been asking for stuff to get fixed since I moved in and they won’t send anyone out and the people they do send out never complete the work. My sink has been broke since I moved in two years ago. I wrote them several times and just last month my whole kitchen and living room has been flooding. I have begged them to send someone out to fix it someone came out to fix it and left as soon as he left I turned the sink on and it was still leaking now it’s worse. I called not even 2 mins after he pulled out the driveway and said it wasn’t fixed and all they said …

DO NOT RENT from this management service. My husband and I rented from them for 2 years. They kept all of our deposit and charged us more after moving out. Believe me when I say There was NO damage to our place. We took care of it and had it thoroughly cleaned. They will charge you for steaming carpets and painting and essentially to get the place move in ready for the next tenants. You can only dispute if you have pictures which I didn’t really have because there was no damage. What an absolute scam.

I’ve been having so many issues with this company for a rental home. I have contacted y’all for help and the callers don’t seem to care. I’ve never dealt with anything like this before. I would not recommend to anyone, they will just take your application fees

UPDATE: Their response down below was a joke and serves only one purpose which is to make people reading this review THINK they are addressing the issues properly. Someone did come to fix the walls and carpet 13 days after the fact…though the carpet ‘fix’ should have been a replacement (see pics below).The vendor suggested replacement bc the carpet is ruined/cut very poorly from removal but Mynd will not acknowledge that. I wonder if the owner of the home is aware of the sham job. In addition to that disaster, I put a work order in for a number of items to include no hot water in the kitchen a…

This is a terrible company. Their response time to major issues is long and they take the cheapest possible option available. I also recently had to turn down a major job opportunity where I would have been relocated out of state because I was told I would be breaking the lease and would still be responsible for rent, but who can afford 2 places to live these days?! They are also incredibly greedy. They are trying to charge me over $2,000 after I moved out for damages. Damages I never caused and the removal of things that were there before I ever even moved in. I have had to send in the dispu…