Northpoint Asset Management Atlanta Reviews

We hired Northpoint Asset Management – Atlanta, GA to manage our rental property and suffered significant financial loss because of their negligence and lack of oversight. Northpoint never verified the tenant’s identity or employment. The person who moved in used a fake name and fraudulent income documents and, as we later discovered, had a criminal background. Despite this, Northpoint charged us a tenant-placement fee and has refused to reimburse it. The tenant never paid a single month’s rent, left trash that triggered weekly HOA fines, and caused major interior damage. Northpoint offered …

This company is horrible. As an owner they believe it's okay to you when they feel like it. There no communication on receiving your money, they randomly take money from your bottom line without any explanation, and then when you try to get it back months without any word occurs. Needless to say, I do not recommend this company. There no chain of command, everything has to go back to your property manager - if I could get any resolution from them, I wouldn't be calling you! Definitely horrible, not to mention the first property manager I had was absolutely horrible, and he was quickly replaced…

Northpoint asset management is truly a remarkable company. Paige is incredible to work with, keeps my tenants happy, and I’m always paid on time. We had a minor maintenance issue arise and Northpoint handled it within 24 hours. Cedric really went above and beyond for my property. Thank you Northpoint!

I have had such a pleasant experience with this company. Jasleen has gone above & beyond for me & hands down is the best property manager i’ve ever had. Any maintenance requests i submit are cleared and complete fast and she truly just cares about us. I am so happy i chose to lease from Northpoint because they really do care. Thank you Jasleen for everything you really are the best!

Terrible communication , I inquired about a property each person tells you something different, I don't see why owners would use them as a company to manage their properties

I am unable to locate the Google review for the Charlotte office, which is unfortunate given their communication issues. My manager, Morgan, has become less communicative over time. Initially, during the first year of renting this property, she was very responsive, but this has since declined. The turnover rate is alarmingly high, and when I encounter problems, she often ignores my messages. I had an issue with my bank and informed her, requesting assistance to avoid a fee. Despite my plea, she did not take any action and merely mentioned that someone would contact me, which never happened. I …

Do NOT rent from Northpoint. They do not take care of their tenants! We have had an ongoing plumbing/flooding issue since February 23rd. We couldn't use our showers or run water in the faucets for more than a few minutes without water leaking from underneath the lower floor toilet. They didn't attempt to have it fixed until the 28th and it was not permanently fixed. They also didn't do anything about the moldy sewage water that had seeped under the floorboards. Second occurrence of flooding on March 10th - put in a maintenance request that day for it and they have not made any effort to fix …

There is never anyone to answer the phone at the office. Have had several different managers to the point I dont even know anymore who or how to contact someone. If it's a big need item that need to be fixed they will not fix it. I was told we are not fixing the issue it's too expensive. If the house is not in top shape when you move in, be cautious about moving in it.

Absolutely disgusting service. I’ve been living in my current rental home in Georgia for over 3 years and they are asking for an application & fees from both myself AND my husband. Why would you have your existing tenants pay an application fee AND $199 “admin fee”? I’ve been paying faithfully & taking great care with the home. Do not try to get over on people and do your jobs professionally. If there’s a new system, it is not the tenants job to do the work.

If I could give -100 stars I would. While renting a property with this company my sister and I experienced two property managers and a series of problems. Before we signed the lease, we told the first property manager that there were several issues with the property the biggest including a light fixture that was about to fall off of the ceiling, and a bathroom that was trashed by someone who seemed to have broken in and the home was not cleaned very well. When we moved in all they did was changed the locks due to the trashing of the bathroom, but nothing was fixed or cleaned. Since we already…

Horrible property manager experience.Cyrus did not do any inspections nor the proper checks. Before the tenant was selected we had a documented criteria and Cyrus did not follow. The tenant had a poor rental history and had to me lawfully removed from my property. Now I cannot get money for damages nor lost of rent for 1.5 years because of Northpoint poor legal handling and collections. Please avoid this company at all cost. You will have a nightmare of process. This could cost you over hundreds of thousands as it has me.

First, I want to say Happy New Year’s to one of a kind agent. Mrs. Paige Denny😃. I can say that if you ever need an agent to help you get your rental residence call Mrs. Paige Denny. The first time she answered the phone, I felt like we known each other for a long time. The truth to the matter is her personality is welcoming to Northpoint Asset Management. I had so many situations going on that could have stopped me from getting my blessed house. The reason why I have my place for my family and I is because the whole management was very supportive and excellent in making sure I would have ever…

Would not recommend this company to lease from or to manage a property The pros: -you have a roof over your head - Accomodating pay schedule The cons: -Antiquated systems - Extremely slow maintenance turnaround -Foreign customer service -Disengaged property managers -Rental not cleaned prior to move in

If I could leave 0 stars I would. The top tree property has had problem after problem. The communication is lacking through the entire company. You have to call multiple days in a row to get a response from anyone. They seem to try and scam their way out of things they should be held responsible for. Don’t not rent from this company especially in the Jonesboro area the property manager is one of the worst I’ve ever dealt with.

Well the home I received from north point started out well for the first week. Then my AC went out which they fixed in a timely matter. Later it was discovered there was an entire rat infestation in the home. I caught at least 8 personally before they approved for pest control to come and seal up the home because it had many openings. Then my refrigerator went out and it took them a week to fix it. My final straw was mold on bathroom ceiling which took them a month to have someone come and fix it. they told me to find a hotel to go to for those couple of days and they would credit it to my ren…

Very good and quick move in, and wonderful property manager Jordan Elliott.

We have rented a lot of properties, and Northpoint has been one of the best management companies we have ever dealt with. Jordan Elliott our property manager was so helpful getting us into our rental property, and was very attentive with all the details. I would highly recommend!

If I could give 0 starts, I would; worst communication I've experienced. This property management company approved my lease, had my move-in date set for 12/21 and then ghosted on the day prior to me moving in and having my utilities hooked up to the property. After getting my own renter's insurance, they literally did not respond to my request to update my lease with the correct amount after deducting their insurance. After my move-in date passed, I was told another property management company had taken over (Evernest), which they never communicated prior to that point. I had to be out of my c…

We have been renting with Northpoint for a year and were excited to start our second year renting with them. We were unfortunately notified today that our property was moved to a different management company which was devastating to us! Paige has been our property manager and has made renting an absolute dream. She has been available whenever we have needed her and gets back to me within a matter of hours with whatever questions we have. We are so sad to know we will not be working with her anymore!

I have been without heating/ac since August. When it was hot I had to buy fans. Now that it's freezing (literally 59 degrees in my house) I've had to buy 4 heaters. There's hardly any response or communication. Yet, rent has been paid on time every month and they were quick to send me a lease renewal 4 months prior to my lease expiring. There has been no accommodations made, no offerings on their end, no money off rent, no reimbursement for coming out of pocket for fans and heaters, nothing. This is unacceptable. I don't even want my children here because it's so cold. Next stop is court.

I’ve been paying on this house owned by Northpoint since the 5th of November but didn’t move in until the 11th, so I think I have been there long enough to make an educated review. The rent is a decent price at 1700 with the required services of 65 additional. In the Atlanta area 1770 isn’t bad as I was paying 1999 before. Prior to moving in, we did a walk through and everything “seemed” to be fine. I didn’t realize some of the problems until after moving. Once I moved in, I immediately bought groceries since I like to cook. A few days later, I realized that the fridge wasn’t getting cold a…

Listen if 0 stars were a thing for this company I would give it, had 2 separate homes both with leaks, the final home since the day I moved in had faulty ceilings, landlord took me to court for non payment but ceilings fell in on my son and I twice, home infested with termites and mold, and still no return of my deposit on Amanda’s watch, she is a poor excuse for a landlord. Communication sucked , she should stick to being a comedian, they are rude and disrespectful, the only person who was of any help was Cyrus Hunter great man, my advice rent from another company save yourself the trouble es…

Yes, I’ve been living in this house for 10 months and I have been having plumbing issues gas leak carbon outside poisoning unprofessional plumbers. They come in and tear up stuff and people expect for you to clean everything up. Keep the yard mold take the Pineneedles about the top of the house was already was there before I got here, leaving trash plumbers up the place and they expect you to continue to pay them money and then they want you to steal move out. It is a disaster. I have been seeking his house ever since I got here and I’ve been trying to tell them I’ve been having feces , the pl…

Terrible I haven't received my refund I paid a Security Deposit, Maintenance fee,Administration Fee I was told that I wasn't approved for the Home I need my refund that I paid in full next will be Court if I don't get my money

Ameshia (property manager) was very professional and worked very diligently to get me approved. She answered all of the questions I had throughout the process and was very kind. Definitely recommend!!!!

RENTERS BEWARE I just moved out of a rental at 803 Tuxworth Circle managed by Shannon Scobee from Northpoint Asset Management. $500 was withheld from my security deposit for unspecified ‘damage’ to an ancient and shabby Formica kitchen countertop and for wall ‘damage’. The move-out statement was signed by Shannon representing Northpoint saying “we” inspected the property and assessed the costs, but now they are saying since they took over management during my tenancy they are not responsible for assessing damage. Which is it? I asked both the owner and Northpoint for specifics and an itemiza…

Shannon is our property manager and she is the best. She is very responsive when I need her! Thank you for everything you do for me and my family, Shannon!! 😀

Living in a unit rented by this agency with Kevin as the property manager was a complete nightmare. My unit was at rockbridge condos, cobblestone trl Avondale estates. I loved the size and location of the condo but there was a lot that I couldn’t see when I initially moved in. The unit is slowly falling apart. The neighbors said I was the longest tenant, everyone else moved out with 6 months of their lease. I ended up breaking my lease and he wanted me to repaint the entire unit and clean the carpets although it wasn’t freshly painted nor steamed when I moved in. Almost all appliances went b…

If I could have gave a 0 stars I would. Grounds and upkeep on Thomas lane property horrible. Grass is to my waist trash all over and cars park where they want. Talk to Kellisa, Cyrus and corporate no one have answers. Ridiculous and unacceptable when bills are going up each year never been late and cant get simple things done.

I have truly enjoyed my experience with Northpoint Asset Management. Kellissa Wright and I have worked together very shortly, and I can already tell her character is amazing. She is honest, helpful, kind and a pleasure to lease with! If you want someone you can trust, reach out to Ms. Wright and she'll make sure you are taken care of!!

Working with Kellisa as my property manager was a smooth experience from start to finish. Her professionalism, excellent communication, and diligent efforts in finding us the perfect place truly stood out. Highly recommended!

Fantastic experience working with Kellisa Wright for my property management needs. Her communication was top-notch, keeping me informed and stress-free throughout the process. Kellisa's attention to detail, market knowledge, and problem-solving skills were impressive. She went above and beyond to maximize the value of my property and build positive relationships with tenants. She's friendly and personalized approach made the entire experience enjoyable. I highly recommend Kellisa Wright for anyone in search of a professional and dedicated property manager.

Kellisa Wright (property manager) is the absolute best she supposed me every step of the way with getting into my new home. She took and made after-hour, answered every question I had...the transparency and open line of communication is top tier to date.

I've been living under this management company for over 2yrs and it's been all positive. The property manager Kellisa Wright not only got me into my home quickly but also handled anything I needed promptly , professionally, and efficiently.

Wonderful! Wonderful that’s all I can say I’ve been with Northpoint for almost a year and I am already asking about my lease renewal. Wonderful customer service, wonderful turn around maintenance time. Especially Donna Edmond she is GREAT she is very quick with response time, communication is beyond, very detailed and will handle all my concerns and questions. I will give Donna and her team a 10/10.

Northpoint homes are beautiful, clearly well-maintained and the utmost echelon of the Atlanta rental market from what I have seen (and I’ve seen a lot). While I ultimately did not rent one, I did have a terrific experience with their team. In particular, Karen Cudd. She is easily the best property manager I’ve ever encountered. Beyond responsive (lightning speeds), she is proactive and personable, which I found refreshing in an otherwise blah rental search. You know the phrase, it’s not what you do but how you do it? Well, what first stood out to me was how she initiated contact (uniquely in …

Called a few times and left messages but no one never answered or called back.

Recently while looking in Atlanta I came across this company. Kellisa my leasing manager, showed me several properties that she felt met my needs. When we came across my current place I knew this is what I wanted. Less than a month I was moving in! Great services and easy to work with. Thanks a million!

Ms. Kellisa Wright, was very nice and responsive to all my questions and concerns, my move-in was very easy.. and she made it very comfortable to talk to her and ask my questions..

Really enjoyed working with Karen, she was friendly, professional and went out of her way to make our move a smooth transition. Me and my wife decided to downsize and sell the property that we had been in for 20 years. So with all the uncertainty of our closing on that property and deciding to rent instead of buying another property kind of off-centered everything. Karen was always quick to return calls always had the information that we were looking for after we found the property that she was managing. Through the many phone calls she was always patient and professional and I will always app…

I recently found my new home through Northpoint company. The process was super quick and easy. My home manager Karen Cudd was so accommodating, always available to answer my calls and questions, and quick to give any help we needed with our new home. She had us all moved in within just a few weeks of us first touring the home. She has great positive energy and is always a joy to communicate with. Overall this was one of the easiest moves ever and I am so grateful to have found our home with Northpoint!

About a month ago, we moved into a gorgeous newly renovated home in the East Atlanta area. With the cost of living in Atlanta and the surrounding areas on the rise, Northpoint Asset Management’s prices can’t be beaten. We were able to move in just one week after viewing the property thanks to the help of our property manager Karen Cudd. Karen was extremely informative and kind and was even willing to meet us at the property during move in to make sure everything was up to par at the property. You won’t find another rental company like Northpoint and you certainly won’t find a property manager …

Don't rent from this company. The late fees will cost you more then the rent. You will think your renting from John gotti the way the stack the late fees and extra charges on. We were late one month and got more then $1000 in late fees. This place is the absolute worst. Find somewhere else to rent from!