Platinum Property Management Reviews

I used Platinum Property Management for my Decatur rental property, and my experience was frustrating. My main concern was that I did not feel the property was being properly protected during the lease term. I had neighbors contact me directly about yard upkeep and trash left outside, which made me question how closely tenant responsibilities were being monitored or enforced. They perform periodic property visits, but in my experience, those visits did little for me as the homeowner, as issues found during occupancy were not meaningfully addressed before turnover. When the tenant moved out, k…

Dan and the staff were more than helpful throughout the entire process. The level of professionalism and customer service was exemplary from beginning to end. The property itself was absolutely stunning, and my husband and I fell in love with it at first sight. Dan was attentive, quick to respond to any questions, and made the application process smooth and stress-free. We were approved in a very short period of time, which made the experience even better. We truly appreciate all of his help and would highly recommend working with him!

I am very satisfied with Platinum. As a first time "landlord" I was nervous and cautious because it is all new to me. I contacted Platinum back in November 2025 with what seemed like 10,000 questions. And I knew that my now rental home would not be ready to list until early March 2026. From November to March they picked up the phone for me every time and answered every text. Phillip was AWESOME talking through with me all the details and services of the company. When it was time to get my house listed and inspected, Jennifer Locklear and her team became my main point of contact. I have really …

Honest feedback from a past owner. Want to be as objective as possible. Con - Too many misc fees that are hidden and decrease owner/PM company trust. Force owners to make repairs for most occasions, without thinking too much from the owner's bottom line. Not investor friendly. Pro - methodical, has a process and a system, pretty detail oriented, has a team of 10+ people and is very responsive. Owner is generally professional.

I love Platinum and the people working there. They are professional and very reliable services. I been working with them over five years never disappoints anything. -

I've been working with Platinum Property Management for over 5 years and couldn't be more satisfied with their service. They've done an outstanding job with tenant retention — one tenant stayed for nearly 5 years — and when it came time to find someone new, they delivered a high-quality replacement. What sets them apart is their responsiveness. Any time I've had a question or concern, they've been on top of it. A special shoutout to Jennifer Locklear, Dede Skrip, and Lisa Ragsdale for their exceptional partnership over the years.

Platinum Property Management did an awesome job from the first call to placing a tenant in our property. Jennifer Locklear was prompt and communicative throughout the entire process. The service was very professional and would definitely recommend!!

Great experience! I researched property management companies for several months before choosing Platinum properties. From day one, the service has been impeccable! Jennifer Locklear was our first point of contact, and did an amazing job representing them! We haven’t met the rest of the team, in person, but man, are they good! Jeni Granade and Phil Earley another set of great folks, only adds to Platinum’s amazing team, and I’m 100% sure you will see the difference in management companies with the first phone call to them! Semper Fi!

I’m so glad I found Platinum Property Management—a company that communicates clearly and takes prompt action for its clients. Jennifer Locklear is an amazing manager who not only personally checks on my property and sends photos, but also coordinates all members of her team to manage it efficiently. For landlords who are seeking a responsible and reliable property management company, I highly recommend them.

This is Kim Nguyen!. The whole Platinum Property Management team has been very helpful in finding good tenants in a short period of time for my property, i am very grateful! Kim

Jennifer L and the entire Platinum Property Management team are amazing. They have been easy to work with and quick to resolve any issues even on weekends..There’s transparency in their communication, follow through on all tasks, and they rented my property quickly. I highly recommend this company.

I’ve had a very smooth experience working with the PPMS team. They have been incredibly supportive, and the guidance provided throughout my onboarding journey has been tremendously helpful. I’d especially like to highlight the continuous support from Jennifer, who has been my single point of contact at PPMS since Day 1. She’s always responsive, knowledgeable, and consistently has answers to all of my questions. I look forward to continuing this collaboration with PPMS and would highly recommend them for their expertise and capabilities.

Thanks to Platinum property management, they helped find tenant even during off season (December). It was very easy working with them so far, all there employees were pretty quick to respond for various questions I had, during various stages of finding first Tenant for my rental property.

Platinum has been very awesome and easy to work with so far. They have taken care of everything and have been very responsive. Jennifer L has been especially great as she has always answered all of my requests and questions and was able to get our property ready for rental and then rented in less than a couple weeks on the market. Phil was also great during the onboarding process and when I was first exploring property management companies. He helped explain everything and how Platinum works. So far so good and I would recommend to anyone wanting a hands off landlord experience.

Great experience working with this company. Very responsive, professional, and helped get my property rented quickly. Communication was clear throughout the process. Would recommend.

We chose Platinum as our property manager this summer and it was one of the best decisions we've made. They are professional, timely, and over-communicate when items need to be addressed. Highly reccomend them to prospective landlords.

When at the end of his lease our tenant bought a house and left, we were facing the most difficult period of the year in real estate - finding a new tenant in November, start of the Holiday season. After a competitive analysis, we chose Platinum Property Management Services to work with us. Their professionalism and experience were immediately apparent. The back office team quickly onboarded us into their system. The house was taken over by Jennifer, (leasing VP) an experienced professional with wide ranging connections with service providers that we needed to get the house ready. She q…

We own several rentals and used Platinum property management services to help rehab one of our rentals and get it back rent ready. Jennifer was amazing with assisting us through the entire process and coordinating all the different contractors and work that needed to be done. Their communication throughout was excellent and the entire team made it a very seamless process. I would highly recommend Platinum property management!

First-time landlords and everyone on the Platinum team has been awesome and super-professionals in supporting us through the process. Jennifer was on top of it and advised us on getting the property ready for listing, which definitely helped us land our first tenant! Thank you!

Working with Platinum has been great. Passing over 30 single family homes to this team at once was a huge effort but Platinum did it with ease. Each person on the Platinum side is an expert in their craft. Todd and Earl are great businessman, Lisa is a gem and a wiz with numbers. Dede will get your house rented! I would be remiss if I did not put a special shout out to Jennifer L. This woman is a MACHINE! Jennifer is the REAL DEAL. Upon onboarding, she spends time with each client, gains an understanding of their needs and builds out an achievable plan. Jennifer is super communicative, …

I’ve had the pleasure of working with Platinum Property Management Services, Inc in Cumming, GA and I couldn’t be more impressed. From the start, they demonstrated exceptional professionalism, clear communication, and a deep understanding of the rental market. They quickly found reliable tenants for my property in Snellville, GA handling every step of the process with efficiency and care. Jennifer Locklear, VP of Leasing is great to work with. Her attention to detail and commitment to excellence gave me peace of mind throughout. What stood out most was her proactive approach—keeping me infor…

I wanted to hire a property management company to lease and manage my property in Georgia. Only Platinum actually picked up the phone when I tried reaching out. Jennifer also came out to the property on short notice to meet me to discuss the property since I live out of state. She continues to be available via text or phone whenever I have any questions or concerns. She also arranged for all maintenance items to be handled prior to the tenants moving in. Any company can add your home to their portfolio to manage, but Platinum delivers on client service. I recommend the entire team!

Platinum managed a rental for me that I recently sold. They are hands down the best property management company around the Atlanta area. It was bittersweet selling my rental given how great they have been. Jeni Granade handled the sale of my property and she was amazing. She kept me informed all along the way. If you are looking for a property management company look no further. They are a one stop shop. Platinum team - thank you for great service over the years!

I’ve worked with a few other management companies in the past, but Platinum easily takes the cake. Phil and his team are direct, responsive, and extremely good at their jobs. I couldn’t be happier with them managing my home, and I would gladly recommend them to anyone.

I couldn't be more pleased with the service from Platinum Property Management. Their team is professional,responsive, and truly goes above and beyond to take care of both property owners and tenants. They handle everything - from maintenance and repairs to tenant screening and rent collection - with efficiency and attention to detail. Communication is always clear and timely, and I have full confidence that my investment is in great hands. Highly recommend to anyone looking for top-notch property management!

Now that I'm retired, one of my guilty pleasures is watching courtroom TV shows. The landlord/tenant cases never fail to astound me - bad recordkeeping, lack of knowledge of local laws, failure to periodically inspect the property, ignoring maintenance requests, etc. Which is why we are glad we hired Platinum. Even though I was a financial professional and have an (inactive) CMA license, it's foolish for landlords to go it alone. One of my friends did that and now he's paying the price dealing with a tenant he didn't screen properly. We are lucky that we have a dream tenant, but I still a…

UPDATE 10/02/25 - LEASE ENDED - What a lovely experience. We recently resumed possession again of our condominium and it's perfectly in tip top condition. Lisa and the Platinum team chose tenants who respected our home and.were financially sound. Because of their proactive vetting process and twice-yearly inspections, the payments flowed continuously and the home remained pristine. This is our first rental property so having a turnkey, trustsd partner who acted on our behalf (we lived in another state) was paramount. Platinum delivered and responded quickly. They made the process includin…

Platinum has been managing multiple properties for us. They have been wonderful to work with. Jennifer Locklear and Jeni Granade has been exceptional in ensuring all our properties are marketed well and rented out at best possible prices. I recommend anyone to work with Jennifer and Jeni.

Working with PPMS has been great as a first time landlord. Communication has been great throughout the entire process. Home was prepped, listed and occupied fast!

Platinum surpasses any property management company we've ever partnered with! As out-of-state investors, we conducted exhaustive research before selecting Platinum to oversee the management of our Baytown rental property. From start to finish, the experience was marked by remarkable efficiency, adherence to the highest standards, and an unwavering display of professionalism. We owe a debt of gratitude to Jennifer for her exceptional handling of our turnover repairs and maintenance, ensuring our property receives nothing but the best care - she truly represents the best of the best. Another hug…

I engaged Platinum Property management to rent my home. I worked with Jennifer and she was spot on what was needed. From the time we signed the contract till the property was rented, all communication and coordination was precise and prompt.

Platinum Property Management helped to make the process of renting out our house very smooth and hitch-free, especially Jennifer, who was very quick with responses and answered any questions we had in detail. Overall, we are more than pleased with how responsive and thorough the management team is, and would highly recommend for a hands-free experience. - Dinh Huynh

Some of the most dedicated and professional people out there. Have been a client with them for a few years and will continue to be!

Platinum has been my property manager for a few years now and I would highly recommend them due to their great communication, professionalism and ability to handle various situations having to do with handling and maintaining properties. Looking forward to many more years of partnership!

Jennifer and the team at Platinum Property Management have managed my properties for the last four years now. They are extremely professional and very responsive to any questions, issues or emergencies. They take the hassle out of owning in another state and have made my experience completely stress free. If you're looking for property management you can trust, I 100% recommend Platinum Property Management team. Thank you Jennifer and the team!

I first acquired the services of Platinum Property Management in 2018 and they did a great job managing my property. They were very professional; the communication was always on point; and their home inspections were very thorough. In 2022, the tenants at that time had vacated the property and I pulled it off the market for a while to do much needed repairs, then put it back on the market in early 2023, but under a different management company - we chose the new company per a recommendation from our real estate agent of 15 years. Within 3-4 months, the new manager had made so many "costly" err…

Jennifer and Platinum have been looking after my properties for 10 years. Jennifer and Todd made sure any issues that came up were solved quickly, were cost effective and maintained my properties value. Both very sensible, pleasant to deal with and honest.

Brought them on to help with my first rental property and have nothing but amazing things to say from the experience. They have taken care of everything, everyone I have been in contact with has been fantastic to work with (Jennifer, Lisa, and Meredith to name a few), and I have full faith that my property is in extremely capable, trustworthy hands. There is literally nothing more I could have hoped for from working with a rental company.

Love working with the team at Platinum Property Mgmt! They're always extremely helpful and responsive! Highly recommend to everyone looking to add an experienced team to support their goals!

The owner is a great person. I made an honest mistake of paying rent a week early when my check hit, but it hadn't cleared yet, so I was hit with a NSF fee of $110. Needless to say, I wasn't happy. Initially when I called, the service member didn't provide assistance - but after sending a heartfelt email with a full explanation, they reconciled. It showed their class and integrity. I highly recommend them if you are looking to rent somewhere.

Nice property management especially Gracelyn was guided us from the beginning through out eviction process,being out-of-state property owners, we were thrilled to discover this exceptional service. The staff were not only friendly but also highly efficient, resolving our significant issues with ease. For anyone dealing with a difficult tenant, eviction process, delay fine and who's not paying rent correctly , this is the ideal solution to minimize stress and maximize results. Their systematic approach ensures that all problems are tackled with precision and care. They saved our precious proper…

We recently went through the process of renting a property through platinum property and they've been nothing but great to work with. They've been very responsive when we've had questions or concerns and have promptly addressed them. Jennifer, Dan, and Gracelyn have worked as a great team throughout the process. We're looking forward to hopefully renting from them for a good bit.

Great Company!! A special thank you to Dan, who has been absolutely outstanding throughout the entire process. He is professional, responsive, knowledgeable, and genuinely cares about providing great service. Any questions or concerns we’ve had were handled quickly and efficiently, making our rental experience smooth and stress-free

Just rented our second property though Platinum Properties! Dan was great to work with! Swift process, highly recommend!

This is a pro landlord company, if you’re a tenant run. All the issues I had, I had to suggest resolutions. The main issue is they will steal your deposit at the end and have too many fees. If you mount tvs you basically have to repaint the whole house not to get charged. This isn’t an over exaggeration. You have to clean the carpet when leaving also. If you patch the walls and repaint, even with same color, you will still get charged because the fresh paint and unpainted portions will look “different.” I have videos of my place that was left in great condition. They will lie under this review…

Sabina was very friendly and helpful. Professionalism is hard to find nowadays.. this is where you’ll find it!

I began renting through Platinum in January. It has been nothing but a positive experience. Anytime I need anything, they are super fast to respond and are always so kind. Tommy with maintenance is so sweet, Meredith and Gracelyn went out of their way to help me with a pool key issue, saving me and my kids for the summer! I would highly recommend them if you are looking to rent!

Gracelyn at Platinum Property Management is truly AMAZING! As a new tenant with the company, she made the application and approval process seamless! Any questions that I asked her via email or phone, she was extremely responsive and also very open and honest as well. She even came in on her day off to ensure that everything pertaining my account was completed and processed. Kudos to you Gracelyn, I look forward to being a tenant and working with you in the future! a Kind regards, Angela

Excellent experience with Platinum Property Management. The entire process has been very professional, organized, and with clear communication at all times. I especially want to thank Gracelyn for her kindness, patience, and willingness to help throughout the process. She was always attentive, responded quickly to our questions, and made us feel very well taken care of. I definitely recommend this company to anyone looking for a place to live and wanting to work with professional and caring people.

Had a great experience working with Jennifer and Phil. Looking forward to years of success together.

Dan was great to work with and answered all my questions promptly.

I had a great experience renting through Platinum Property Management. They were always fair, understanding, and very easy to work with throughout my lease. Communication was prompt whenever I had questions or needed assistance, and both the move-in and move-out processes were smooth and stress-free. I would definitely recommend renting from them to anyone looking for a positive rental experience. The ladies in the office are kind and personable!!!!! Wonderful group!

I lived at a property managed by this company for over a year and kept the home in good condition throughout my stay. Unfortunately, the move-out process felt inconsistent and unnecessarily complicated, especially around deposit deductions. They withheld my full $850 deposit, and the explanations provided did not feel clear or consistent with what was initially communicated. Overall, the experience left me feeling that the service level does not match the fees charged, and as a tenant it was disappointing and frustrating. Experiences like this tend to speak for themselves over time.

They are very well organized and they communicate promptly. I just recently met the leadership and they care about the customer service too. Good established

PLATINUM RENTAL PROPERTY IS ABSOLUTE TRASH!!! PRICING IS COMPLETELY UNREASONABLE AND ZERO TRANSPARENCY FROM START TO FINISH. THEY NICKEL AND DIME YOU WITH RANDOM CHARGES AND NEVER EXPLAIN ANYTHING CLEARLY. CUSTOMER SERVICE? NON-EXISTENT. THEY DO NOT CARE ABOUT TENANTS AT ALL, JUST MONEY. AVOID IF YOU VALUE YOUR SANITY.

Crazy move out fees almost $1000 and I left it spotless no pets no kids.

Completely unprecedented, this company will force its way into your home every 3-4 months and take pictures of all of your personal belongings, in every room. No, that is not a typo. They say it's to give the home owner "peace of mind" to show them nothing is wrong with the house but that is wildly ridiculous and not done anywhere else and about the most massive invasion of privacy I could possibly imagine. I was told, "this information is on the fridge magnet we left." But no, nothing about this is on that magnet and this is the first I'm hearing about it after living here for 4 months. And t…

I started renting a property from Platinum a year ago after a separation and divorce. I had not dealt with renting or landlords since college and was so anxious about the process but Platinum has been nothing short of amazing. As a single mom the fact that everything is quickly and efficiently handled means the world to me and my peace of mind. The rental price is very reasonable especially for being in such a safe neighborhood with amazing schools. Renewing my lease this year was an easy decision and I wanted to take a moment to share my experience for anyone else looking!

Update: we were charge $1320.00 for sticky floor. Which were professionally cleaned… & we were charged for all wall to be repainted when they highlight that normal wear and tear does not need to be addressed! We would not recommend renting through this property management company. We lived in the home for 2 years, and issues began within the first week of move-in (April 2024). From May–November 2025, we dealt with an ongoing AC leak that caused warped floors and damage, despite repeated calls, emails, and photos. The owner was aware but delayed action for months. Repairs only happened after …

I’ve had a great experience with Platinum Property Management, especially when it comes to communication. Their team is consistently responsive, clear, and easy to reach whenever questions or concerns come up. Whether it’s updates about the property, lease details, or general support, they do a great job keeping everything transparent and timely. Jennifer, Jeni, and Maria have been especially great to work with—they’re friendly, professional, and always willing to help. Their support really made the whole experience even better. Overall, I would definitely recommend Platinum Property Managem…

The house I stayed in repeatedly had mold they came out twice to fix it and it kept growing back, so I guess they decided to stop trying. They don’t have their own maintenance crew or they don’t do anything. You’re responsible for all the upkeep the only thing they do is the gutters and the move out was the worst somehow they think you’re responsible for a full lease even if you’re not staying there and even if you told them you were not resigning. All so it means absolutely nothing if you were a good tenant for 4 years never late never gave any type of issues. I guess we were supposed to be t…

Never rent with them. Nice property but a property manager comes out every 2-3 months to come inside your home and take pictures I guess to make sure the house is still in good standing but it is completely invasion of privacy and I will not be renewing due to this. They list deposits as one thing and will double triple the price once approved even with good credit score. I also realized the home that I was in was listed for a very long time with a lot of contacts but out of all those people I was the only one to get approved seems fishy

Go look at their Yelp reviews... Lisa is HORRIBLE. The initial lease girls are super nice and charming but once you sign your lease you get horrible customer service. I have not had a working stove for over 2 months in a very nice house with very nice homeowners... poor management. Lisa should be removed from this company

Unresponsive manager I have emailed days in a row no response

This was our first time leasing a property and Jennifer L. and Platinum Property Management have been amazing. Jennifer was able to secure a quality tenant in a week! Couldn't be happier.

This company will nickel and dime you with “fees” and “additional charges. You will pay $200 + more than any other rental in the area. They thrive on inconvenience. I cannot wait to get out of being a residence of their managed property. Avoid at all cost.

I’m updating my previous positive review because things really shifted once we moved out. Day-to-day management seemed fine while we were there, but the security deposit process turned into a total nightmare. They hit us with charges for "scuffs" in high-traffic areas that their own "Move-Out Guide" explicitly lists as normal wear and tear. They also couldn't provide any move-in photos for the areas they charged us to repaint, and they deducted money based on contractor estimates instead of actual paid invoices. To make matters worse, we still haven't received a proper itemized invoice (5 mon…

Update (June 2026): I have a pending dispute with platinum property management regarding deductions from my security deposit after move out. The dispute concerns a $375 charge for wall scuffs in high traffic areas and whether those charges are consistent with the company’s written move out guide. I have filed the matter in Gwinnett magistrate court and will update this review after the case is resolved Updated review: I lived at 5544 Reps Trace for 15 months and returned the home in good condition. After move-out, I disputed certain security deposit deductions, including charges related to wa…

Similar to dating, it started out really good and then there was a drop off and decline. When I started out leasing the home through the property management group, there was consistent communication. About nine months in, the communication dropped off but the demand continued. After year one, and a resign of the lease, price increase yet, there was no real incentive, but due to tough times in the economy I decided to stick out it out. By year three, I had tough conversations, was ghosted by Sabina Celosmanovic in maintenance a few times, and ultimately spoke with Lisa Ragsdale about my experie…

As a renter, very poor communication. Washer and dryer was part of the rental and took 3 months to get replaced when the washer wasn’t working. They stated it would be a new. The thing was so filthy it ruined my fiancés dress pants and shirt. When I called about it - it was suggested I run a cycle of bleach through it. I could go on with examples but the summary is very poor communication- I think they’re hoping you just give up on work orders. I’ll get email notifications that they’re just “ completed” in the portal even when they haven’t been addressed which is a benefit of renting. I though…

We were with Platinum in the same home for 5 years and had a great experience. They handled their role as the liaison between us and the homeowner well and ensured that the few maintenance requests we put in through the years were handled for us. Meredith performed all of our quarterly inspections while we lived in our home and she shines as a representation of the company. She was always kind and efficient and made sure to give our pups some love while visiting our home. With so many single family rental management company options out there, I’d recommend Platinum!

Resident Testimonial for Platinum Property Management I have been a resident with Platinum Property Management (PPM) for four years, and during that time, I’ve received exceptional service from the entire PPM team. One of the things I appreciate most is how well they ensure properties are maintained while you’re renting a home. Whenever I’ve submitted a maintenance request, the response has been quick, a technician is scheduled almost immediately and always provides great customer service. Recently, I moved from a home I rented for four years into another PPM property, and the entire process…

I would not recommend this property management Co. They charge residents for things at move out that were damaged at move in, even though it was well documented. They do not fix anything that needs repair. I even offered to do the repairs, to no avail. They care little about their residents and scam people out of their hard-earned money. We left the property in better shape than when we moved into it and they still took 1/2 of our deposit. Terrible company! So glad to be in a better place now.

We are going on our second lease with them! They are wonderful! Quick to respond and easy to work with! Can not recommend them enough!

This experience was WIN + WIN = WIN WIN!!! Thanks to senior manager, Todd Early, and Screening Manager Dan Patton! Dan was my first point of contact. He was always very professional and caring. Todd assisted with correcting a difficult situation that resulted from a "lack of communication". He heard my concerns and acted upon them in a quick/timely manner. KUDOS to Todd E and Dan P for making this experience Plesant. I highly recommend this organization if you are seeking a property in Cumming or surrounding areas. MJB - Ellenwood, GA ! e cncer

Excellent work. The process was quick and effective.

Platinum did a great job explaining their services and the value they bring to the leasing process. Jennifer L was great and the others I've dealt with including Phil and Maria were all very responsive to questions and concerns. They were able to get a qualified tenant at the rate we asked within 2 weeks - outstanding!

Jennifer is working hard and she is taking care a lot is nice working with her!

1020 Twin Brook Court Lawrenceville GA “Great Experience” from the welcome by Jennifer Locklear to the exit!!! The follow up communication regarding all my move out details is great too! Thank you to Jennifer and the entire Platinum staff for the attention to details and the professionalism at this property!! Huge smile on my face for the team effort and care! Thanks again!!

Sabina from PPM has been very experienced, professional, and responsive when helping to take care of the unfortunate incident of a tree falling onto our roof. This being our first time dealing with something like this, it was very helpful to have Sabina's guidance in how we should proceed. From coordinating the logistics to finding a contractor to help protect and repair our home as we worked with our insurance, overall we were very satisfied. Repairs were completed in an expedited manner, and we appreciated the open communication and status updates during this entire process. Thank you Sabin…

They stay on top of property maintenance for the most part. The customer service needs to be better. To me they act like they are doing you a favor to allow you to rent. I also don't like that they want to inspect your home every 90 days, and we were not aware of that until it was time to sign the lease. I think it is excessive and unnecessary. They also charge fees just to renew, that doesn't make sense to me. What exactly is that extra $50 going toward, I don't that is right.

We had a horrible experience with them renting an old home for college students. They required a horrendous deposit and are trying to keep most of it for things that fall under normal wear and tear. They subjectively deem multiple walls need painting, an old blind is torn, cans were left in the fire pit, furniture was left behind-$500 to remove, and other items landlords are responsible for handling on move out. The limited funds they want to return requires all tenants to sign a check-6-instead of sending 1/6th to each of us. They are breaking the law and get away with it most of the time bec…

Everything from move-in to move-out, including maintenance responses, was smooth. Responsive, respectful, and well organized. I left the unit clean after 5 years of renting, and got my full deposit returned without any issues. Very professional team!

Decent customer service. Don’t expect to get your full deposit back and will nit work with you on early termination. Expect 3 months of rent as a fee and 60 day notice with rent responsibility adding up to 5 months of rent if you want to break lease any amount earlier.

I recently had a highly disappointing experience with Dan at Platinum Property Management. After being informed of my approval for a townhome while I was at work, I was given an unreasonably short window—during the middle of a workday (4 hrs) to submit the deposit before the property was offered to another applicant the same day. Despite my prompt response, the only explanation provided was that it’s a “competitive market” as if my housing needs were insignificant Throughout the application process, I maintained consistent communication, responded promptly and met all criteria, including a cr…

They will take 2+ weeks processing your application and by that time you'll get an email saying the property was rented by another applicant.

I’ve had an outstanding experience with Platinum Property Management, and I want to especially recognize Tricia for her professionalism, responsiveness, and dedication. Tricia goes above and beyond to make tenants and owners feel valued and supported. She’s friendly, knowledgeable, and always follows through. It’s rare to find someone who genuinely cares about the people they work with, and she’s been a major reason why my experience with Platinum has been so positive. Highly recommend this company—and if you get to work with Tricia, you’re in excellent hands!

My wife and I have been renting from Platinum Property Management for the past 9 years and our experience has been excellent. Whether it is renewing our lease or maintenance issues being taken care of, every employee goes the extra mile for their tenants. This is especially true for Jennifer Locklear. She has been a tremendous help in our relocation to a new home and has always assisted in any maintenance requests that we had no matter what the time of day or holiday it may be. We are very happy to be staying with Platinum Property Management.

Jennifer Locklear is absolutely amazing. Anytime there's a problem at our home, she's prompt with a response. She makes sure it's taken care of quickly. She's quite an asset to Platinum Property.

I’ve had an excellent experience with Platinum as my property management company. From the very beginning, their team has been professional, responsive, and genuinely invested in making things easy for both tenants and property owners. Jennifer handles maintenance requests promptly, keeping communication clear and timely, taking care of every detail with efficiency. I truly appreciate how they go above and beyond to ensure peace of mind. Highly recommended to anyone looking for a trustworthy and proactive property management team!

I would have to agree with other applicants and say that $75 fee per applicants is excessive especially when you require anyone over 18 to be an applicant and will deny based off a combined credit history. To be completely transparent i have an adult son (20 years old) who is a student who would be living with me. I have a credit score well over 700 and he does not. I was denied based on his credit score. When you ask questions regarding the application process or denial the agents are short and could care less. I would not recommend applying with this company unless you just want to throw awa…

It was a wonderful experience working with Platinum regarding managing our rental property. They are always professional and I recommend them to anyone looking for a property management company. They are always responsive to the tenants also.

This company are some slum lords! RUN!! Find another company to rent from!! They’re unreasonable to their tenants! And they expect you to turn over the house you’re renting as if you own it! They literally took my full $2500 deposit on MADE UP CHARGES! I REPEAT DO NOT RENT HERE! The worse company I’ve ever encountered in my life! BIG REGRET!

Homes are not the most updated. After moving out of Roswell, I was charged for things that existed BEFORE I moved in and had to dispute them. Some of the charges were corrected, but I was still charged for things that existed in the unit BEFORE my moving in. It was obvious from the corrected charges that they were quick to charge me for any and everything until I brought it to their attention. I could tell after moving in that the rental wasn't cleaned or at least not thoroughly cleaned (hair of previous tenants in bathroom drawer). Paint job on the wall was patchy when the rental was turned …

They let me process an application fee, knowing the property was rented and can’t get my money back such a scam. I was told could use the approved application on a different house.

One of the worst experiences ever trying to rent a home! Staff was very unprofessional and acted like I was pulling teeth to find out who utilities were with. Representative with Platinum even quoted “I don’t know, we have 700 properties. Once your approved we can discuss.” Why am I going to apply without all the information? The property was perfect, this management company blows. Imagine if something breaks

I have been so pleased with the staff. They are friendly, helpful and thorough and have made coming on board quite easy. All the online stuff can be overwhelming but they were helpful and we were able to do it. Shout out to Miss Ragsdale and Jennifer.

I started using Platinum Property Management in September 2024 and my experience with this organization has been great. They provide excellent updates, follow-ups, and responses to my calls and emails.

Platinum Property Management has been outstanding. I recently moved x7 properties over to them and have been pleased every step of the way. Their team approach is excellent. They have good people handling different aspects of the Property Management business. All are great at what they do, and very importantly, all are a pleasure to work with. Couldn't be happier!

Very professional organization . Jennifer, our leasing agent was very knowledgeable and helpful in the process.

Jennifer Locklear is awesome . She is available to answer every single call 7 days a week and responds to text quick . I loved working with her getting my property leased out .

I have nothing but good things to say about Platinum Property Management and definitely recommend them! They are very prompt in responding to any questions I have had, and we have not had one single issue during our lease & we actually just renewed with them as well! Lisa Ragsdale was very pleasant to deal with & she handled our renewal with no issues and in plenty of time to give us the peace of mind of not having to scramble at the last minute! We are definitely grateful for that as well!

Platinum Property Management is great! The employees are professional and very nice. Jennifer and Meredith were so sweet and helpful during the move-in process. And Lisa was just awesome during the move-out process! She answered all of my questions and was very instrumental in making the process seamless. She was always available and responsive whenever I called or emailed her and was just a pleasure to work with.

I have lived in a home under Platinum Property's management for a year and a half and have nothing but wonderful things to say! They are the most responsive and attentive property company I have ever had, all of my maintenance issues are fixed within just hours if not maybe just 24 hours after, they are always available via email and just so responsive and helpful whenever I have needed them - 10/10 experience living in a home with them as the management company.

Lisa was quick to respond to my emails and patient with my HOA when I had lost all patience!! Thank yo Igor great service over and over. I would recommend to anyone looking to rent out a property!!

Working with Platinum was a seamless experience. Lisa Ragsdale specifically was excellent with her communication and support!