PMI Northeast Atlanta Reviews

Denied My Deck Request Without Any Explanation I submitted a detailed architectural review request for a rear deck addition at my Magnolia Walk townhome. After their review, the ARC Committee sent a one-paragraph denial letter stating my request “does not align with community standards and guidelines.” That’s it. No specifics. No examples of what would comply. No path forward. When I requested clarification on which standards I violated, I was stonewalled. Are the dimensions the issue? The materials? The location? They won’t say. How is any homeowner supposed to comply with standards they won’…

Our HOA has gone through various management companies over the years, PMI management has been the best to work with so far. We’ve recently worked with Marisol R. and she has been professional, responsive, and very kind. We are very fortunate to have her as our community manager!

What began as a devastating situation—our home being flooded to the point where the entire premises had to be ripped apart—could have easily turned into an overwhelming and frustrating year. Instead, it became a surprisingly manageable journey, thanks to the unwavering support and dedication of our HOA—especially Marisol, who took it upon herself to guide everything through from start to finish. From the earliest stages of mitigation through the long and often complex restoration process, she became the steady hand that kept everything moving forward, coordinating not only contractors and ven…

I appreciate PMI customer service. As a homeowner, HOA management companies can be challenging to work with. What I've felt so far in working with PMI, and especially Becky, has been positive and very responsive. Thank you, Becky! Please keep up the good work.

Our PMI property manager at Old Suwanee, John Anderson, has been a great asset to our HOA. John brings valuable experience and counsel and is readily accessible to answer any questions.

As President of my HOA, we made the switch to PMI from another management company, and the difference is night and day! Our community manager is Bill, and he goes above and beyond for us. He is proactive, organized, kind, and knowledgeable. We are so grateful for him and the PMI team. On-boarding was easy, reports are done on-time, the owner and board member portal is intuitive and informative. Highly recommend PMI for HOA/POA management!

It is with great pleasure that I recommend PMI Northeast Atlanta for Homeowners Association (HOA) management services. Our experience with this company, and in particular with Community Manager Marisol Reyes, has been outstanding. Marisol goes above and beyond in every aspect of her role. She is professional, highly responsive, and always willing to take the extra step to ensure our community’s needs are met. Whether it's coordinating maintenance, addressing homeowner concerns promptly, or offering thoughtful solutions to unexpected challenges, Marisol demonstrates a level of commitment that …

Jan has been our representative for Crown Park for several years. She is professional, dedicated and thorough. Jan not only performed financial and administrative duties, she assisted and supported us with a year long water leak and problem with AT&T. We were always encouraged by Jan to notify her with any concerns, large or small. I feel she became a supportive friend as well as our PMI representative. Barbara Jones 1054 Sasha Lane, Roswell

Candice Hawkins is a wonderful property manager! Thanks so much for all your hard work!

Ariel was very courteous and quick to help me set up with the links I needed.

Diane helped me from beginning to end with a problem. Called and gave me updates throughout the process until the problem was solved. Customer service skills at their finest! Thank you, Diane!

Ariel was very helpful and stayed on the phone until the issue was resolved.

Bill T is a huge asset to PMI. He is our community manager and I don’t know how we could get everything done without him. He goes above and beyond M-F without being asked to do so and always has the best “can do” attitude. We appreciate him and everything he does for our community!

What ever happened to Customer Service? Takes far too long to respond when a request is submitted. I increased my golden stars by one when we found out that the community board of directors was the hold up. I put up a 3 star review and amazingly same day we got the approval.

Bill always tries his best to solve whatever difficulties we have in the neighborhood.

Jessica is amazing! While we have limited experience with just a handful of hoa and management companies in the past, PMI knocks it put of the park anytime we need them!!!!

I had a great experience with PMI Northeast Atl. Tasha was verry professional, responsive, and made everything stress free. Highly recommend!

Candice is such an amazingly kind person and was such a blessing when my roommate and I needed a blessing the most! She gave us a voice when we didn’t have one and went above and beyond to make sure we were taken care of!!

i had called this morning for some information spoke with Mary Jadaone. I was impressed with her friendly voice, and quick response to my questions. It is so nice to speak with customer help representives that understand what customer service means. I have a property in Ashbury Lenox

Diane Ayson did really well to support and address my concerns related to annual payment and online enrollment. She had great clarity and knowledge about the process and was able to quickly resolve my questions and provide a clear solution

Diane Ayson es excelente

Not like other management companies before, PMI always answers phone by a human and promptly answers all questions. Ms. Mari fulfills my demands 120%. She is very courteous and well knowledgeable to complete my needs in timely manner.

As a resident of Townes of Auburn, I can’t say enough about how wonderful Marisol Reyes, CMCA, AMS, PCAM has been as our Community Manager. She’s incredibly attentive, responsive, and professional, always addressing concerns quickly and with genuine care. Our community has truly benefited from her dedication and attention to detail.

I’ve tried multiple times to get updates on my hardship rental request, but no one responds. Hoping the HOA improves communication and supports homeowners better.

PMI has been awesome at managing our HOA, and Marisol Reyes totally rocks as our community manager! She’s super approachable, always on top of things, and makes our neighborhood feel like a real community. Big shoutout to PMI and Marisol for keeping everything running smoothly and making Hedgewoods in Buford a great place to call home!

Our new HOA is good so far. Becky and Aeriel gave very fast response to my questions and issues with the pool access card. Appreciate their assistance!

Jan allowed me to voice my concerns and immediately took action. I very much appreciated her urgency in making things happen. She resolved the issue with efficiency and with compassion. I strongly endorse her and her company.

Jessica Ruisard has been one of the best property managers our company has worked with! She manages many of our communities that we service for pools, and we have always had great communication and experiences working with her. She has been easy to discuss issues with and does a great job of managing conflict. We truly value our relationship with Jessica and PMI!

I had an issue with a neighbor and needed to know how I should handle the situation. I called Candice Hawkins and left a voicemail where she quickly responded back and kindly explained how a HOA management company works for the community.