Preferred Apartment Communities Reviews

This management company promised a $500 referral bonus for bringing in a new resident but never paid it. I followed up multiple times by email and phone, and they completely ignored me. It’s very disappointing and leaves me with a negative impression of how they do business.

The absolute WORST management company I have ever experienced living at Bower West Side. The gate being consistently broke, the corporate number being an AI voicemail that nobody responds to. The only time you can get any resolution or response is physically going into the office. This place has been hell ever since the new owner ship. If ever you are met with this ownership DO NOT RENT with them. True scammers.

Chris H fixed our AC in no time! Thank you Chris!

Unfortunately, my experience with this new management company has been extremely disappointing. I've lived in Cortland for four years before they changed management. Communication and account management have been inconsistent, and there appears to be a pattern of changes being made to resident accounts, lease documents, and financial matters without prior discussion or consent. Most recently, I received a revised lease with a completely different move date despite already signing an agreement and coordinating my moving logistics around the original date. Instead of having a conversation first…

At this point, I need to escalate this matter to corporate because I’m looking for a real resolution. I work in this industry and am very familiar with standard policies, and I am not aware of any policy that prohibits packages from being kept inside the office. During my interaction with the leasing agent who was working on April 1st 2026 during the listed office hours, she stated her name was Jacara, I experienced extremely unprofessional behavior. This matter needs to be brought to the attention of her Regional Property Manager or Business Manager, this level of conduct is completely unacc…

They have taken over what was cortland east cobb and have ruined it. from one day to the next, the management companies were switched to this and its been a absolute disaster also, so many people are having issues and have no way to contact anybody at the leasing office and every time we go no one’s there there’s no email to even contact them in the portal doesn’t even work and they want everybody to pay rent with a money order. On top of that they’re garbage valet system. They are putting piles of trash in the front of everybody’s building and it sits there for hours till somebody comes back…

THE WORST property to live at . Can’t get in contact with anyone. They comment the same generic response under each review and don’t even respond to your email. Someone please point me in the direction of a public health attorney.

Terrible management company. Took over my complex and outsourced phone calls to India during regular business hours, improperly handled a situation with flying squirrels in my unit, and PAC wont do anything but let you leave a voicemail that they won't respond to. Nightmare. EDIT: They told me to email them and never responded. Right on par with the rest of their customer service.

Since this company took over Amara at Metrowest, maintenance has declined. My two-week-old work order remains unresolved, staff rarely answer calls, and after nearly 10 years here, I’m unlikely to renew my lease without improvement.

COLONY At CENTERPOINTE a PAC or Preferred Apartment Community residence is an amazingly well-run apartment residence in Midlothian, Virginia which upholds the most important value of PAC which focuses on customer/tenant-oriented services. I have lived here a few years & it has been a pleasure & a privilege to live here! Thank you staff for caring about us tenants!

RUN!! TERRIBLE MANAGEMENT AND YOU CAN NEVER SPEAK WITH AN ACTUAL HUMAN. THE LEASING OFFICE IS CONSISTENLY CLOSED AND THEY NEVER RETURN CALLS!! My community was just taken over by PAC and its been terrible!! What should have been a simple transfer to a new unit ended up being a nightmare. I singed a LEGAL BINDING contract for a certain unit and was called 2 days before my move to let me know I could no longer move into that unit. I was told they would get back to me about a potential unit I could move into but they would have to contact their revenue office to have the same rate I was alread…

I’ve lived at this property for three years, and this is by far the most dissatisfied I’ve been with management. Multiple maintenance requests have been submitted and ignored for over two weeks with no communication or updates. On top of that, an incorrect late fee was added to our account even though our rent is consistently paid on the 1st of the month, as reflected clearly in the ledger and per our lease agreement. Since the new management company took over, the leasing office has been consistently vacant and unreachable. There is no reliable point of contact, which is unacceptable for re…

Steven came in and did a wonderful job on replacing my fan! You can tell he enjoys his job and helping others. Very respectful and polite.

Z Miller form the leasing office at The Brooke Apts, called me to tell me my package was left there. I let them know I will be picking it up on Tuesday my day off. Never got a email about the package from the leasing office like everyone else did. Now all of a sudden they can’t find my package. That’s odd and suspicious. The other Leasing Agent makes a shocking noise. The person Z who called and and was looking for the package was so frantic and had very nervous energy. Then she says this is too much for her to handle, Because why all of a sudden they can’t find my package after they told me t…

This review is specifically for corporate regional management of the Brooke apartments on shallowford rd. Recently I was victim of an extremely traumatic event due to negligence of property management and inspection. After seeking accommodation (NOT even financial compensation) for said event, there was a lack of communication and the correspondence that I did receive was highly dismissive and showed no form of interest in taking accountability. Also the information that I relayed to the lady, public records of neglect that was given to me by the Office of Commissioner of Insurance and Safety…

Dear , corporate I’m writing this email because I have been trying to get help from management regarding my extremely high electric bill. It’s unacceptable how this situation has been handled so far. Since May, I have repeatedly asked Manager Elcie to look into this issue, and she has told me she would — but nothing has been done. Each time I try to speak with her in person, she is either not in the office or unwilling to assist.she is a very bad manger! Instead of helping she told me to pay it and treats me like a lier when I have bringer Elsie Ramos my electric bills My electric bill has …

They should be embarrassed to represent 1160 Hammond Apartments. The leasing office is full of rude, unprofessional people who do not know how to communicate or do their job. You are lucky if they even answer the phone.

This management company is impossible to contact. Phone goes to voicemail emails are never answered and their office is on a locked floor. I’ve been trying for weeks to get them.

This company has taken over new management at the apartments I live at (retreat at sweetwater) and is a complete joke ! I have been living in a apartment infested with roaches and they have done NOTHING. I have sent several emails and pictures and they DO NOT CARE. All they say is to send an email to some email address that NEVER responds, do not bother reaching out to these people as they cant even get anyone to fix an issue or speak to you.

I lived at the Sirona Apartments in Sandy Springs. I moved out on July 26 which was a Saturday, but wasn’t able to return my keys until Monday because there was no one in the office on that Saturday to speak with, so I returned my keys on Monday to the property manager. She told me what the total of my final bill would be and that I would have 30 days to settle the bill using the resident portal. The office emailed the final itemized invoice on August 4th and then another email on August 5th stating the account was being sent to collections. I’m happy to settle my account, but I cannot pay…

If I could leave negative stars, I would. The Hartley in Dunwoody is run in an extremely unprofessional, dismissive, and dishonest manner. The property manager is rude, speaks to people with a huge attitude, and does not handle business with integrity. After applying, I was told everything looked great — my income met the 3x rent requirement, and my background cleared. Almost a week later, their 3rd-party verification company, Resident Verify, informed me that The Hartley needed to resend my income information because they never received my full documents. This was not a denial for credit — …

This company is the new management company over my apartment complex. The service was already piss poor with the last management company but it is now worse than ever. I am BEGGING to be allowed to break my lease with little to no penalty as this unit is not livable and I still have not heard anything regarding the transfer I submitted as soon as I moved in (March, 2025). Someone responds to google reviews, no one responds to email.

Do NOT move to a complex that is managed by PAC. Sorry excuse for leasing staff and a property management company.

My experience with Sweetwater Creek has been frustrating, disappointing, and frankly unacceptable. I toured a unit, expressed interest, and was told by the leasing agent which unit and floor plan to apply for. I followed their direction and applied for the unit, under the assumption that it was the same floor plan I had toured. It wasn’t until the day before move-in, during a final walk-through I requested, that I discovered the unit was not the layout I had been shown. The leasing agent then admitted she had done a walk-through of the unit the day before and noticed the discrepancy—but “for…

I’m extremely disappointed with my experience with Preferred Apartment Communities. Over 90 days ago, I referred TWO new residents to Drexel Collective completed all the necessary referral paperwork through the leasing office. At the time, the property was under Preferred’s management and actively promoting a referral incentive program. Since then, I’ve followed up numerous times regarding the $500 referral reward I was promised. The leasing office has been completely unhelpful and keeps redirecting me to contact Preferred Apartment Communities directly—but no one answers the phone or respond…

I’ve called this company many times that I’ve lost count. All calls are routed back to the apartment complex so concerns aren’t addressed at all. I’m in need of a phone call from someone at this office as soon as possible but it seems so far fetched to get help and yet, they want ALL this money. Preferred Communities, I need five minutes to speak with the regional or someone on the same caliber.

On June 21/2025 my husband applied for an apartment at The Villas at West Ridge apartments in Lithia Springs. During the application process we were prompted to pay an application fee + administrative fees which totaled $275. Since we understood that the administrative fees were not due until move in we paused and contacted the leasing agent (Maya Howard) for further instruction. Ms.Howard directed us to complete the application and pay all monies requested. She advised that if we were denied, that the administrative fee ($200) would be refunded. The application was subsequently denied. We hav…

I am rejecting this response because: YOUR ACTIONS ARE UNJUST. I HAVE NOT RECEIVED ANY COMMUNICATIONS. LET ME GIVE YOU MY COMPLAINT AGAIN. IN HOPE OF YOU GIVING US OUR FULL DEPOSIT. A DEPOSIT THAT WE HAVE NOT RECEIVED YET AND WE MOVED OUT ON MARCH 17, 2025. To Whom It May Concern, I am writing to formally express my deep concern and disappointment regarding the dishonest and unethical conduct of Property Management Company, Greystone at The Retreat / PAC Properties. I have never experienced such a blatant lack of integrity from a landlord in all my years of renting. After moving out of th…

I’m starting to believe this is a Shell company. It’s all a mess. If you find an apartment managed by them RUNNNNNNNN! Do not look back. I’ve emailed I’ve called. I’ve left voicemails. I’m being ignored by the leasing office as well as the corporate office. After being told my access to the portal was restricted, I brought in my rent as requested. They told me that they would waive the late fee because myself, nor their office was informed that I will no longer have access to the portal. Simultaneously, they then emailed me back and tell me that they lost record of my ESA paperwork that I had…

I have been emailing this property group for monthsssssss about my issues with my unit . Finally went to court and got a fair judgement only to be told by the Manager of SWEETWATER CREEK APTS IN LITHIA SPRINGS GA that I could Not Pay the Judgement. He then sends me an email with charges that doubled what the judge told me to pay that week. These people took over the property and did not uphold my transfer that was suppose to go in affect the week they took over the property. Not only is the new Property Manager Rude , He is very unprofessional. They STOLE my security deposit and think I’m goin…

Poor management company. They call my community luxury while they are infested with dog fecal matter and do not have anyone clean it up. Trash everywhere More than a dozen unregistered vehicle that look abandoned in just 1 of the parking decks. Not very atte tive to repair matters. Parking deck was damaged by a truck 8 6+ months ago and they still have not had it repaired. Still have a damaged refrigerator. Still hade damaged cracked window.

Shelly is the worst person I’ve ever dealt with. I do not recommend. She is the most unresponsive person I’ve ever tried to contact

I can't say enough nice things about the PAC team. They are truly professional and great to work with.

Always greeted with a smile at their properties and they are well maintained!

I’ve been dealing with this company for the past 6 years. Staff are highly professional and friendly and my dealings with PAC have been very positive.

This place is horrible and don't care about their tenants. They always have trash out and stack out on the ground and piled up. When you call to get lights replaced, they don't. But the most important issue is the health of one of their tenants. My husband has End Kidney renal failure. He is needing a kidney transplant and does dialysis 3 times a week for 3-4 hours a day. Due to his health and dialysis my husband has issues going up and down stairs. My husband has been lightheaded, shortness of breath and cramping due to dialysis. Lease terms in Feb, but we needed to break lease. Mange…

Worst possible place to deal with!! Will NOT answer phone or return calls!! Don’t ever rent from them!!

His management company is horrible. I’ve been without an air conditioner for one month and they still have not resolved the issue they give you the runaround they send professionals in your apartment. It’s just horrible and I’m not even a type to do bad reviews and if IHis management company is horrible. I’ve been without an air conditioner for one month and they still have not resolved the issue they give you the runaround they send unprofessionals in your apartment. It’s just horrible and I’m not even a type to do bad reviews and if I do, that means it’s a problem.

If PAC is attached to the community don’t walk RUN! Their staff at Belmont Place has set fourth the worst expectations ever. The property managers Shaye and Dante are incompetent and do not have the skills to run a business especially in leasing. The property management switched from Greystar to PAC a little after I moved in and it was a nightmare. My ledger was completely messed up from the beginning. My apartment unit wasn’t being serviced and after email and email Shaye never gave me the respect to respond and assist with a solution. It’s very disappointing. Nevertheless a suit will be file…

@Vestavia Reserve. I've helped over 20 people/families move in to my community in a two-week span and never received not one referral bonus. I covered up all of the problems going on in the community. I helped them keep their stanking award for best places to live. Yet they want to evict me without giving me a chance to catch up after life hit me hard one month. I even kept shut about them purposely depositing check late so everyone would receive late fees and them having a sign in the window saying they wouldn't want to talk to anyone anyway while sleeping under their desk at work. I have no …

They N E V E R pick up the phone. If you email, they don’t respond. Leave a voicemail??? Good luck. They won’t listen to it.

HORRIBLE!!!!!!!!!

Ever since Preferred apartments took over Finestra apartments in Tempe it has gone downhill. Right now I’m currently without water with no one responding to emergency numbers and no communication that water was going to be shut off. It’s just one of a long list of things where there is zero communication between management and residents and things do not get taken care of in a timely fashion anymore. I cannot wait to move from here. Do not waste your money here.

Can’t get a response to this company after emailing multiple email addresses for a month about an invoice we were sent, after being moved out of their property for nearly three years.