PURE Property Management of Georgia Reviews

I was formerly a tenant with Title One and was transferred to this company when they took over. My experience has mostly been okay outside of an issue I had for the past two years with the A/C in the house. I reported the A/C was not working in 2025 and a contractor was sent out to replace the entire HVAC system, which incidentally stopped working not too long after it was replaced. In the winter, I had to make a request to have someone come out because the heat wasn't working. In April 2025 I had to make yet another request because the A/C was not working. A contractor was sent out and stated…

Pure has managed my property for the past several years. I would not recommend them to anyone. Very poor communication. They don't answer the phone. They don't answer emails. They don't keep employees or inform you when employees have left. They even double charge you for repairs..... It doesn't seem like anybody pays attention over at Pure. Most recently, I gave 6 month's notice that I intend to sell. I informed them in writing that I would end our management agreement at the end of the current lease (February 28, 2026). Then, when I inquired about the timing, I was informed (after re…

This is the worst company to use for rental, we had an agreement for them to rent our house and they destroyed and didn’t want to give us anything from their deposit. I don’t recommend to anyone

Seth was amazing when assisting my daughter with the leasing process. Everything was smooth and fast! Please ask for her

I just wanted to give a quick shoutout to my property manager, Latoria Thomas, for doing a great job on managing my property and handling maintenance requests! Recently, I received couple HOA requests that need to be done within 10 days. Latoria immediately worked on requests, arrange the work orders, communicated with all parties and completed requests on time, which really puts my mind at easy. It’s clear that she is on top of things. She genuinely presents her professionalism, attention to detail, clear communication, and job excellence. I feel very lucky to have her as my property manager.

I urge potential property owners to exercise caution and consider alternative management companies. It is evident that PURE Property Management Atlanta employs practices that can be perceived as exploitative, seeking to extract money from property owners under questionable circumstances. My experience suggests a troubling pattern of charging frivolous maintenance fees and failing to provide transparent and accessible documentation. Recently, I was charged $240 for basic cleaning services, which occurred just one week after I had the home thoroughly cleaned. Despite my request for an itemized s…

I moved in 5/1/24 and the experience from application to move In was extraordinary. Gabriella and Juan were one call, text or email away and handled everything with top notch service . Definitely a pleasure to have great service in this day and time. Thank you guys for everything.

We would like to take this opportunity to provide this feedback. PURE helped to manage our property in Atlanta area for the past ~1 year. We are very glad that we put our property in PURE management hands. Our property manager Mike Grinnell helped us throughout this period. He always there to help us, he is there to answer any questions or need any help. He took care of our property management with the least involvement from our family. Mike is very nice gentleman, very dedicated hardworking person. Mike, your help is truly appreciated. You are a great asset to PURE. We also loved Ms.Bess fr…

I’m an out of state property owner and I have this team managing my property in Kennesaw. I usually am in communication with Mike Grinnell whenever I have questions. Mike is always so prompt to respond to my messages and very detailed. Enough details for a person who is very far away to have comfort that their property is well taken care of. I appreciate this team and also appreciate that I feel that I have personal concierge in how Mike handles any and all situations pertaining to my property! I would recommend PURE to anyone looking for quality property management.

Shout out to Paula Ayson of McCreay Realtor. We have rented this house for 7 years, love living here. McCreay Realtor recently had a new roof put on the house. Grace Roofing Company did an outstanding job. Roof was put on the house, and yard was cleaned up by 6pm the same day.

Paula Ayson is very responsive and has been great attending to whatever needs or issues we've had.

This is the current resident at 2739 sanibel ln. I just wanted to take the time out to write a review. Pure property management has been awesome during the duration of my lease . Very professional and friendly staff. The maintenance coordinator in particular Tina has been nothing short of amazing every work order I put in she responds in a swift timely manner the communication throughout the process from the entry of the work order to the completion of work is greatly appreciated. She went above and beyond for my last work order I had issues with the garage doors . I can’t say enough about he…

Tina was great at coordinating the cooker installation. Her support and guidance through it all was top notch

Great communication helped a lot

Tina processed my repair request quickly! The vendor came out and repaired my garage issues with ease! Anytime I have an issue, the management company is sure to get it resolved in a very reasonable amount of time!

the worst management company in the united states of america. I had a baby in the end of january, and for a MONTH while I was post partum we had five plumbing outages. instead of actually fixing the cause, they just kept having vendors come out to patch the issue. now it’s been over a month since they have said that they are “working with a vendor to determine the estimated time of completion” they refuse to answer my emails about a rent discount, and since we did not have a working toilet we are due a rent discount for FIVE days. this is required per our lease agreement yet they still have no…

I submitted a maintenance request for a plumbing leak and the response received to my request was immediate. The repair was completed within 2 days thanks to Tina's quick handling. Thank you Tina.

Jhamer was very thorough and professional.

Rico was fantastic to speak with, very helpful and respectful.

She was professional, polite and friendly. She took down my concerns and answered all of my questions.

Tina did an amazing job coordinating my maintenance request! She was very quick and proficient. Thank you Tina!

Highly do NOT recommend. As other reviews stated extremely poor communication. I’ve contacted my property manager on many occasions and have gotten no response. The home we are renting has a lot of hidden issues. In my opinion they have given me the run around regarding the various maintenance issues throughout the property. I feel taken advantage of and cannot wait until this chapter is over.

Marthy was super helpful and supportive and had a wonderful energy about her

Mardy was very kind a helped me out.

Rico is a very helpful person, very patient, and he assisted us throughout the entire process of visiting the house. Highly recommended.

Thanks!

Denice was very helpful an knowledgeable of my situation…I would recommend her to anyone…she is the best

Denise was very attentive and helpful

Fantastic great experience !

I really loved it and would like to live at this home

I had a question about a property and Jhamer was very helpful. Answered every question I had and was very helpful and kind

Jhamar was so helpful I thank you very much

My phone call with Rico was very pleasant. Thank you

Denice was beyond helpful.

My husband and I are renting one of your properties, the day of move in was yesterday. We did not receive the code to get in from our coordinator or instructions. So we had to call the after hours emergency number and we got Jericho. He handled the situation as quickly as he could and got the job done. He went above and beyond!

Marhty was very compassionate and helpful.

I have been living in a property for 3 years that uses Pure as the management company. I recently had some issues over the last 2 weeks regarding an upcoming lease renewal. Ivan was able to assist with getting our lease renewal set up and was professional and quick in getting this done. I appreciate Ivan's work in this process to get this completed!

Tina is amazing! She is very responsive and on top of all the maintenance request we do! Steve also was incredible! Great people!

Just drove 35 min to view a property (6528 buffington rd) i scheduled to view in advance just to get there & the lockbox code doesn’t work. I followed the instructions & tried 7 different times. Very unprofessional & i wasted my time & gas coming here.

I haven’t been in my property a month yet but I have emailed, called, put in maintenance request, and left voicemails for mail box keys that were not at the property once I moved in. I have not gotten a reply to any of my requests. It has really been a headache from day one! Ivan Sanchez never answers the phone. I had to call multiple times on move in day for lock box code which he never called back to apologize just emailed the code to me. I was informed by him I would receive an email for the initial walk through but yet never received that either. This is a horrible start.

A nightmare if you need maintenance. Super difficult to communicate with and even the vendors they hire cant reach out to them causing a series of delays. 1 month and still without A/C in 80°+ Summer weather is not what anyone should be dealing with!! Stay away from this company!

Gabriella Barroso helped us on getting our rental property. Very fast on replying and communicating with us through email or on the phone.

I wanted to extend my heartfelt thanks to Gabriella with Pure Properities for her swift and professional help in getting my townhome approved. Her dedication and efficiency made the entire process smooth and stress-free. I truly appreciate your hard work and support. Thank you once again for everything! Also, I didn’t realize that the company was closed over the holiday, however Red reached out to me and informed me that someone would be in touch with me the morning they opened. Thank you Pure Properties for not leaving me to wonder and for the awesome professionalism.

I had a great experience working with Red from PURE Property Management! They were super friendly, professional, and responsive throughout the process. I had a few questions about the move-in timeline, and Red explained everything clearly and quickly, making the whole process less stressful. I really appreciated how kind and helpful they were. If you’re applying for a property managed by PURE, I hope you get to work with Red.

Red and Gabriella Barroso was great to work with.. awesome management team!!

Thank you Tina for being so prompt and getting my maintenance request done in a super timely manner. I literally submitted 2 maintenance requests on Monday and they both were completed by Wednesday. Tina got on it right away and I greatly appreciate the excellent customer service! Thank you!!!

My leasing experience was good and I am happy.

Gisela did an amazing job handling my work order. Everything was taken care of very quickly and efficiently! Thank you, Gisela!

Tina received my maintenance request, and I was assured of a technician, and timeline of service. She communicated throughout the process, and was prompt in her response to my questions and concerns. I received exceptional service, and so grateful for Tina’s professionalism. Thank you!

Team is so cooperative and supportive, talked with agent Red, she helped in finalizing the place for us

It was ugly dealing with this company as a tenant. Michele was a regular contact in particular who was no help the entire time and always gave an attitude over email and often took weeks to respond to simple inquiries. They will charge you for nonsense and find dumb reasons to keep from refunding your security deposit. Basically no customer service and don’t bother calling because whoever picks up the phone usually has no idea how to help with your concern. Shady company practices. Steer clear of this moronic company

Just went four days without hot water in my apartment building, affecting me and all of my neighbors in the building. Never heard anything from management. Still waiting for it to be resolved.

I've been in communication with Representative Red and the experience has been wonderful. Very prompt and thorough updates and information have been provided and it has been nice to receive such exempary service. Keep up the stellar work, Red!

Lied to and falsely advertising. Tried to apply and saw that the price per month was $200 more. Thanks for lying and not upholding your advertisements.

Terrible experience with this company as a renter of one of their properties. We had pretty much no customer service the entire term and they were impatient with questions regarding their contracts and terms at the beginning. At the end of our lease, we had begun looking for our own home. At first, they were willing to only increase the rent a small amount for a three month extension, which we really appreciated. However, they indicated that we could continue on a month to month agreement after that extension at an agreed upon rent. They emailed us with barely any notice before the end of ou…

So I travel 2 hours to Atlanta to complete a self viewing. When I arrive to the location there’s a gate requiring a code so I’m not even able to get in to view the property. I called this company so many times for assistance and was sent to voicemail every single time. Complete and utter waste of time. I can only imagine how difficult it’ll be to get in contact with them as a resident.

Gisela did a great job handling my service request

Thank you for your professional and prompt response to helping my client secure this home.

We have had a very difficult experience in their business practices. I have now had two (2) properties with Pure Properties. They took over management from Skyline Properties and have made numerous errors in billing where duplicate charges were made and funds had to be adjusted on their time frame for money they should not have charged. They also lost keys for a home that they were to lease and a squatter assumed residence of property. I had to make a trip from out of the country where I now reside to deal with situation. Keys for property were requested but have never been located or returne…

Gabriella made the leasing process super easy and stress free. Quick responder and was able to answer all questions that I had. Thank You!

Gisela at Pure Property Management was a great person to work with regarding issues I had with the property I’m currently leasing. It was a very long struggle, which I won’t be going into detail, but Gisela always made sure to follow up and do her best in helping me with the situation. She kept me posted on what was said at meetings and I could tell she went above and beyond to get the matter resolved. I appreciate her efforts and hard work and am grateful that the issues have now all been resolved.

Gisela did a wonderful job of getting us taken care of as quickly as possible. The job was done correctly and quickly. Very appreciative!

Hugo Jimenez has been nothing but helpful in aiding us through the process of renewing our lease and changing tenants. If there was room for a sixth star it'd be on here.

I’ve have been a resident here at Centennial Lakes for a few years now, but ever since Gisela started working for the property management my house needs have finally been met. I’ve had trouble with my heater for the longest now but with Gisela’s help it was solved very quickly. She was very attentive and just showed concern for my situation to be solved. I definitely am very happy with her work!! She is super sweet as well.

Judy helped me resolve my issue. She was very nice and helpful.

My family and I moved in about 5 months ago and the very small issues that we’ve had they have handled it IMMEDIATELY! Gisela is very sweet and very attentive. As someone who also works in property management, I think they’re doing a great job!

Gisela reached out quickly and had a professional in there in about 48 hours. Nice reaction.

I am giving 3 stars because of the owner. We had several issues with our home, and did some upgrades ourselves, because when we first moved in, the lease did indicate we were getting the house "as is". With that being said, we notice the older house had very little efforts put in by the owner. We put in ceiling fans, new doorknob and locks, and a new hood over the stove, The appliances were old and outdated. We replaced the exhaust fan over the stove, because the one that was there was rusted. The refrigerator leaked inside, and only patch work was done to stop the leak temporally. We we…

This is by far the WORST experience I’ve ever had with a property management. 1) they don’t answer the phones. 2) I moved in and still can’t get access in and out the community because they still haven’t supplied a gate code. Honestly, had I knew they were this unorganized and unprofessional, I would have never moved in. I’m already praying my lease hurry ups and ends.

Gabriella was extremely helpful and quick to respond to any questions.

Gabriela was easy to reach and answered all my questions promptly. Pleasant to work with

Neglectful. Lack accountability and poor communication. They give their renters bare minimum effort. Lease agreements with errors, maintenance requests left outstanding for 30+ days (we’ve only lived here for a month), simply not responding to communication more often than not. My family and I unbeknownst to us moved into a townhome in the middle of WINTER with NO functional heat and were told by a property manager we were “lucky” that the vendor treated that as an emergency request. Bess Wozniak, Mike Grinell, Latoria Thomas…bad for business.

Gabriela was very helpful throughout the process of viewing properties and applying for a lease. She made the entire process a breeze and was always quick to answer any questions we had.

GABRIELA was a GREAT representative in making sure my application was fully processed and got to where it needed to go. Very communicative with updates.

Gabriella was a great help during our application process. She was very knowledgable and responsive. Thank you!

Good Evening this is William Jones, I had to use my brother’s account. My family and I occupied 2266 Norbury Dr SE, Smyrna, GA. I wanted to take a moment to give a phenomenal shout out to our property Sr. Manager Mike Grinnell. Mike was great to work and communicate with. His ability to negative situations was amazing. If I could speak to his management I would tell them he deserves a raise 😂. This is how amazing Mike was with our experience.

What can I say about this guy, Mike Grinnell? Working closely with my brother William Jones, I could hear and see the interaction with Mike. What I can say is he is the best Property Manager ever. I saw him work hard and thoroughly to ensure things were handled properly. Mike, you are the best. Keep Shining.

Diana & De'Von Forbes! We wanted to recognize Latoria Thomas for returning our call after numerous attempts to speak with someone about using the "Late Fee Option"! She advised not to be alarmed if the late fee posted, just call and it would be removed. Fortunately, we were able to timely pay for February! She then proceeded to ask, if there was anything else she could assist us with? Yes, the patio door was disaligned and she immediately put through a work order for it! Latoria was so attentive that it defused our disappointment in not hearing from our callbacks! Thanks Latoria, You were…

Daniel Moreno has been a pleasure to work with. He has been prompt and attentive with helping me alone the way. Looking forward to a lasting relationship with Pure.

This is a high-quality company who truly cares about their customers! Daniel Moreno was great to work with!

Paula Ayson helped with the meld~property repair and provided courteous and professional support. Thank you!

Gabriella was the best. She was great with answering any questions I had.

Gabriela was wonderful she assist me during the whole process. She answered calls and emails in a timely manner. Very polite and pleasant it was a pleasure working with her during this process she made it really easy.

My company and I have had the pleasure of working with Juan Priego. Juan is a true professional, provides fantastic support, and does a tremendous job following up and communicating. We love working with him! Kevin Cosgrove Miss Miracle Cleaning

Professional company to work with and Michele Jeffrey our leasing agent goes over and beyond to make sure we are have the best experience possible. She makes renting very easy. My wife and I highly recommend her if you're in the market of renting a home.

Gabriela excellent service super friendly and attentive very communicative

Las Señoritas Gabriella y Yaneli Barroso fueron muy amables y educadas, además manejaron el procedimiento de la aplicación extraordinariamente rápido. Muchas Geacias!!!

Very helpful and nice.

Paula Ayson did a good job at getting my property issue resolved within the same week I reported the issue

Great job !! Thank you Paula.