Rent Appeal, Inc. Reviews

Overall, I have no complaints, Rent Appeal made the process of renting seamless. Throughout my tenancy, the company provided clear information regarding rent payments, lease terms, and property policies. The online systems made it convenient to submit requests and manage account information. Like any property management company, there were occasional delays and minor issues, but they were typically resolved with follow-up communication. Overall, Rent Appeal Inc. offered a professional rental experience. Thank you to Itzel, Cara, Jerry, Naomi, and others who made the experience worthwhile.

I am very, very grateful to Rent Appeal for the entire rental process. Everything was clear, professional, and well organized from the beginning. I especially want to highlight Cara, who provided outstanding customer service. She was always kind, patient, and very helpful, making the process smooth and stress-free. I highly recommend Rent Appeal to anyone looking for a reliable rental company with excellent service.

Itzel has been an outstanding property manager for me. She is professional, responsive, and truly cares about both the property and the owners. Her attention to detail and proactive communication have made the entire management process smooth and stress-free.

Nothing but gratitude for the exceptional service we received from Rent Appeal. Itzel and Cara were instrumental in making both our move-in and move-out experiences outstanding. Their customer-first approach truly made the difference between what could have been an unpleasant experience and one that was remarkably positive. If I ever need rental management services again, I would certainly seek out Rent Appeal (Itzel and Cara in particular). Well done!

Itzel and Cara, as well as owner, Jennifer, are friendly, professional and very responsive. I am a longtime client/owner and appreciate the responsiveness and attention to detail they provide. Keep up the great work, ladies!

Itzel Ortiz (front office), Cara Cragin (agent), and Fernando Ramos (repairs/maintenance) have been fantastic to work with. Each have worked to make sure my property is rented out, deal fairly and kindly with tenants, respond to my requests/inquiries, and to help fix problems quickly when issues arise. Kudos!

Lagos did a very good job on my repairs. Tasks were completed efficiently and the technicians were conscientious and considerate.

When we wanted to sign our lease the second time their automatic emails gave us the wrong timeline to resign it. When they reached out to us we were traveling and couldn’t deal with it. It created a lot of stress for me while we were traveling. They need to be more responsible. Update: they tried to contact me and my husband to change my review as it says below. I am not changing it. I was not satisfied and still not. You should of tried to work with us when we were traveling and given us more time based on the fact we were traveling and rental appeal made the mistake

This is my first time renting through a larger management company and I am pleasantly surprised. They were very responsive throughout the application and move-in process. And I recently had my first maintenance issue that was resolved at lightning speed.

So happy with these guys. Naomi Taylor handled my maintenance request quickly and professionally.

I can't say enough good things about the maintenance manager, Naomi Taylor. She is super helpful and timely in her response. She is always happy to help and very courteous to tenants and owners! She's a superstar!

Great company. Naomi the maintenance manager really takes such good care ensuring the repairs get completed timely and fixed right.

Great company, very quick in response, Maintanance team is amazing, had an issue at the house, called and got it taken care of that same day. Highly recommend

I rented from Rent Appeal for nearly 5 years. My time with them was great. From the start of the application process to the final inspection during move out. In the beginning they provided a complimentary service to have all of the utilities turned on in my name prior to move in, this allowed us to make a smooth transition into our new home. Cara has been there for us from start to finish making our time there so much easier. I always appreciated the personal touch that Cara provided. The maintenance process is streamlined through their app and they reply almost immediately. Pierce helped us …

Edit: The issue got resolved and I was able to apply. For a week I’ve been trying to apply for one of their rentals but I get the error that my phone number is already in use and I cannot proceed. Since then not only I, but also my realtor, have been trying to call them several times and left voice messages, also we left requests for the customer service on their website - No response at all! Not sure why they even offer customer support when it’s non existent!

I'm very Thankful for all the help from Ms Virden and Ms Cragin over at Rent Appeal in getting me and my wife in our new home. Thanks ladies keep up the great work!

I have been renting through Rent Appeal for about 7 years, and my experience with them has been nothing short of amazing. Any time I’ve had maintenance issues, they’ve been addressed promptly and efficiently. When reaching out to the office for assistance, I’ve always been met with genuine customer service and professionalism. Cara and Pierce, in particular, have gone above and beyond to ensure my needs are met and have always made me feel valued as a resident. Their dedication and approachability set Rent Appeal apart from other rental companies. I highly recommend them to anyone looking for…

It is one of the best property management companies we have encountered. They promptly respond to maintenance requests, resolve issues to the tenant's satisfaction, and maintain the property for the owner as a long-term interest. Gerald, who works for maintenance, has done a satisfactory job till now, though he is new to the industry and may need some more experience. Naomi and Fernando, along with their team, have consistently shown a commitment to tenant satisfaction. They take each complaint seriously and ensure it is resolved promptly, demonstrating their dedication to their role. A thor…

I've been with Rent Appeal for just over a year now - and they've been great to work with. Responsive, communicative and honest - truly great partners.

Gerald did a great job! Very professional. Thank you!

Una compañía con un excelente servicio administrativo, nunca he tenido ningún atraso de pago de nada, Itzel Ortiz ha llevado mi cuenta por ya 1 año y medio y siempre que necesito algo ella me lo aclara, altamente recomendable!

Love working with Jenn and the RentAppeal team! If you want someone who cares, you've come to the right place.

10/10 would recommend! Great place to be a tenant. Keep up the good work

The technician was very fast and efficient in installing the new microwave. Great service!

I want to thank the Rent Appeal team for providing great customer service. Fernando called me back right away and provided clear instructions about the application process even though it is not his department. He was very nice and kind on the phone.

It was time for me to renew my lease and unfortunately I could not afford what they were asking so Jay was able to talk to the owner of the home and we were able to find a number everyone was ok with. It was able to be determined very quickly and I cannot thank Jay enough with all his help and for being able to keep me in a house that feels like HOME!

A request for service was quick, young man named Gerald came. He was very fast and with each item that needed repair he called me bin to review it. All jobs were completed. He didn’t leave a mess. Excellent service.

Rent appeal has been awesome managing properties . Cara and Jay has been very helpful in managing tenant communication , agreement etc

Jay is incredibly helpful and responsive! He made the lease renewal process so easy!

Great experience , just moved into new home and couldn’t be happier. Would recommend !!